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Text Content

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WHAT IS XEROX® REMOTE SERVICES?

Xerox Remote Services is the infrastructure and mechanism by which customer
devices communicate with Xerox, providing you access to a suite of time saving
capabilities. When enrolled, your machine will send meter reads, supply levels
and diagnostic information. Monthly billing will be done automatically, and
toner can be replenished without ever needing to place an order. You can also
elect to receive automatic software upgrades and security patches. If your
printer should have an issue, the diagnostic data sent by your machine will be
used by our Digital Support Experts to troubleshoot and resolve your issue
promptly.


HOW TO CONNECT TO REMOTE SERVICES

Connectivity is necessary to gather the data required to administer services
like Automated Meter Reads (AMR) and Automated Supplies Replacement (ASR), as
well as diagnostic support. There are two connection methods available. Please
choose Xerox Device Agent or Device Direct below and follow the instructions to
get your equipment connected. Need more information? Read how it works.

Important Notice: Automatic meter reads and/or automatic toner reporting may be
disrupted for certain older printer models by an upcoming change. Action will be
required to continue these services.

Download the details


SELECT YOUR CONNECTION METHOD:

Xerox Device Agent



Xerox Device Agent is a client software that is installed on a network-connected
computer or server, and establishes connectivity for multiple devices.

Note: To ensure that connectivity is not disrupted, Xerox Device Agent should be
installed on a system that is consistently running.


BEFORE YOU START:

Download the Xerox® Device Agent User guide Download Xerox® Device Agent


SYSTEM REQUIREMENTS

Before you can start using the client software, you must ensure that the
following requirements are met.


OPERATING SYSTEM: (32- AND 64-BIT)

 * Windows Server® 2008 with Service Pack 1 and 2008 R2 with Service Pack 1

 * Windows Server® 2012 and 2012 R2Windows Server® 2016

 * Windows® 7 Professional, Enterprise, Home Edition, and Ultimate

 * Windows® 8.1

 * Windows® 10 Professional, Enterprise

 * Apple® OS 10.9.4 or later when run with the Parallels® Desktop hardware
   emulation software. Go to the Requirements to Run on a Macintosh Operating
   System section for requirement details.

 * Microsoft®.NET framework4.5.2 Extended (Full Version) installed


MEMORY:

 * Windows Server® 2008, 2008 R2, Windows® 7: 1GB of RAM (1.5 GB or higher
   recommended)

 * Windows® 8.1, Windows® 10, Windows Server® 2012 and higher: 2 GB or RAM (2.5
   GB or higher recommended)


DATABASE:

 * Xerox® Device Agent can use a customer's preexisting full SQL Server. During
   installation, you can choose a database running on a standalone server

 * SQL Server® Compact Edition

 * SQL Server® 2012 SP3

 * SQL Server® 2014 SP4

 * SQL Server® 2016

 * SQL Server® 2017

 * The software includes Microsoft SQL Server® Compact Edition.

Processor: 1.7 GHz processor or better

Hard Disk: Minimum free space is approximately 380 MB, where 280 MB of that is
for the Microsoft®.NET 3.5 framework software, if not previously installed.

Minimum Resolution: 1024x768

Device Direct



Device Direct is a connection method enabled by a software module embedded in
the network controller associated with your Xerox equipment.


ENSURE CONNECTIVITY IS ENABLED

Note: To validate whether Device Direct connectivity is already established on
your device, you may need to log in as a System Administrator.

For AltaLink® products:

 1. Access the Embedded Web Server and login as System Administrator.

 2. In the Embedded Web Server, click Properties > General Setup.

 3. Click Remote Services Setup.

 4. For Remote Services, select Enabled.

 5. To allow the device to request software files from Xerox, for Remote
    Software Download, select Enabled.

 6. To synchronize the device with the Xerox Remote Services datacenter on a
    defined schedule, daily, for Device Synchronization Time, type the time.

 7. To verify communication with the Xerox Remote Services datacenter, click
    Synchronize Now. A status message shows the result.

 8. If your network uses an HTTP proxy server, to set or update your proxy
    server, for HTTP Proxy Server, click Edit.

 9. Click Apply.

For VersaLink® products:

 1. In the Embedded Web Server, log in as administrator, then click System.

 2. Click Remote Services Upload.

 3. To enable Remote Services Upload, click Enable.

 4. To send billing and supplies information from the printer, click Upload Now.

 5. To synchronize the printer with the Xerox Remote Services datacenter, in the
    Schedule Upload area, type the time of day to upload the billing and
    supplies information. Use 24-hour format.

 6. Click OK.

For Other Products:

 1. From a network-connected computer, open an Internet browser window.

 2. Enter the machine’s IP address in the Address field, and then press [Enter]
    on the keyboard. The CentreWare Internet Services Description and Alerts
    page will display. Click on the [Properties] tab. If prompted, log in using
    the System Administrator username and password.

 3. Click on [Configuration Overview] in the Properties section on the left side
    of the page. The Configuration Overview window will be displayed.

 4. View the status displayed for SMart eSolutions in the Connectivity and
    Printing area.
    
    * If a "Fully Configured and Communicating with Xerox" message is displayed,
      the connectivity setup has been successful. No further action is required.
    
    * If a "Communication Failure" message is displayed, continue with the
      Device Direct connectivity setup process steps by selecting the model
      number of the equipment from the list provided:

Refer to the product User Guide, System Administration Guide or product
knowledge base at support.xerox.com for further instructions on how to setup
Device Direct. Or, use the knowledge links below.


FIND DEVICE DIRECT SETUP INSTRUCTIONS FOR YOUR PRODUCT:

ColorQube™



ColorQube 8700 / 8900

ColorQube 9201/ 9202 / 9203

ColorQube 9301 / 9302 / 9303

ColorQube 9301 / 9302 / 9303 w. ConnectKey

Phaser®



Phaser 3330

Phaser 3610

Phaser 3635 MFP

Phaser 4600 / 4620

Phaser 4622

Phaser 6510

Phaser 6600

Phaser 6700

Phaser 7100

Phaser 7800

PrimeLink®



PrimeLink B9100 / B9110 / B9125 / B9136

PrimeLink C9065 / C9070

VersaLink®



VersaLink C400

VersaLink C500

VersaLink C600

VersaLink C405

VersaLink C505

VersaLink C605

VersaLInk B400

VersaLink B405

VersaLink B600 / 610

VersaLink B7025 / B7030 / B7035

VersaLink B7125 / B7130 / B7135

VersaLink C7120 / C7125 / C7130

VersaLink C7000

VersaLink C8000

VersaLink C9000

Versant®



Versant 80 Press with FreeFlow®Print Server

Versant 80 Press with EFI

Versant 180 Press

Versant 2100 Press with FreeFlow® Print Server or EFI

Versant 3100 Press with EX or EX-P

WorkCentre®



WorkCentre 232 / 238

WorkCentre 245 / 255

WorkCentre 265 / 275

WorkCentre 3335 / 3345

WorkCentre 3550

WorkCentre 3615

WorkCentre 3655

WorkCentre 3655i

WorkCentre 4250

WorkCentre 4260

WorkCentre 4265

WorkCentre 5135 / 5150

WorkCentre 5222

WorkCentre 5225 / 5230

WorkCentre 5325 / 5330 / 5335

WorkCentre 5632 / 5638

WorkCentre 5645 / 5655

WorkCentre 5665 / 5675 / 5687

WorkCentre 5735 / 5740 / 5745 / 5755

WorkCentre 5745 / 5755 / 5765 / 5775 / 5790

WorkCentre 5765 / 5775 / 5790

WorkCentre 5800i series

WorkCentre 5835 / 5840

WorkCentre 5845 / 5855

WorkCentre 5865 / 5875 / 5890

WorkCentre 5900i series

WorkCentre 5945 / 5955

WorkCentre 6400

WorkCentre 6515

WorkCentre 6605

WorkCentre 6655

WorkCentre 6655i

WorkCentre 7120 / 7125

WorkCentre 7220 / 7225

WorkCentre 7228 / 7235 / 7245

WorkCentre 7232 / 7242

WorkCentre 7328 / 7335 / 7345 / 7346

WorkCentre 7425 / 7428 / 7435

WorkCentre 7525 / 7530 / 7535 / 7545 / 7556

WorkCentre 7655 / 7665 / 7675

WorkCentre 7755 / 7765 / 7775

WorkCentre 7800i series

WorkCentre 7830 / 7835 / 7845 / 7855

WorkCentre 7970

WorkCentre 7970i

WorkCentre Bookmark 40 / 55

WorkCentre Pro 232 / 238

WorkCentre Pro 245 / 255

WorkCentre Pro 265 / 275

WorkCentre EC7836 / EC7856

Xerox® B Series



Xerox B225

Xerox B230

Xerox B235

Xerox B305

Xerox B310

Xerox® C Series



Xerox C230

Xerox C235

Xerox C310

Xerox C315

Other Xerox® Models



Xerox B1022 / B1025

Xerox Color 550 / 560 / 570

Xerox Color 570

Xerox Color 570 with FreeFlow Print Server or EFI

Xerox Color 800 / 800i / 1000 / 1000i Press

Xerox Color C60 / C70

Xerox Color C75 Press

Xerox Color J75 Press

Xerox D95 / D110 / D125 Copier/Printer

Xerox D136 Copier/Printer

Xerox Instant Print Kiosk


HELPFUL RESOURCES

Capable Products

Xerox Device Agent Software Download

Xerox Device Agent User Guide (PDF)

Automatic Supplies Replenishment FAQs (PDF)

Global Digital Support


SECURITY

International Standards Security Certification (PDF)

Customer Notice of Deprecation of Older Encryption Protocols (PDF)

Customer Notice of Outdated Hashing Algorithms SHA1 (PDF)

Xerox Device Agent Security and Evaluation Guide (PDF)

Remote Services Data Transmission FAQs (PDF)

Xerox® Remote Services Security White Paper (PDF)

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