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Submitted URL: http://www.xerox.com/smartesolutions
Effective URL: https://www.xerox.com/en-us/about/account-management/remote-services
Submission: On July 08 via api from IE — Scanned from DE
Effective URL: https://www.xerox.com/en-us/about/account-management/remote-services
Submission: On July 08 via api from IE — Scanned from DE
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Text Content
Skip to main content Click to view our Accessibility Statement or contact us with accessibility-related questions. * Printers & Supplies * Printers Printers * Printers * Home Office Printers * Office Laser Printers * Multifunction/All-in-One Printers * Digital Sheet-fed Printing Presses * Product Finder * Printer Supplies Printer Supplies * Printer Supplies * Metered Supplies Log-in * Everyday Toner for non-Xerox printers * Check Your Order Status * Xerox eConcierge Supplies Assistant * Scanners * Shop Online * Solutions & Services * Featured Software Featured Software * Featured Software * Print Management Software * Workplace Solutions * Print Production Workflow Software * XMPie Personalization Software * DocuShare Enterprise Content Management * CareAR Remote AR Support * Content Hub * Workflow Central * Office Printing Solutions Office Printing Solutions * Office Printing Solutions * Office Workflow Solutions * ConnectKey Technology * Workflow Apps * Mobile Solutions * Industry Industry * Education * Financial Services * Government * Healthcare * Retail * Global Document Services Global Document Services * Global Document Services * Accounts Payable * Capture & Content * Campaigns on Demand * Digital Hub & Cloud Print * Managed Print Services * Production Print Solutions Production Print Solutions * Production Print Solutions * Print Feeding and Finishing Solutions * Graphic Design Solutions * Print Applications * Business Development * Small and Medium Business Solutions Small and Medium Business Solutions * Small and Medium Business Solutions * Xerox Business Solutions * IT Services * 3D Printing * Solutions Innovation * Insights * Customer Support * All Support and Drivers All Support and Drivers * All Support and Drivers * Register your product * Printer Security * MySupport * Support Community Forum * Contact Us * Partners * Sell Xerox products and services: Sell Xerox products and services: * Xerox Global Partner Program * Xerox Developers Program * Xerox Business Innovation Partner Program * Xerox DocuShare Partner Program * Log in to your partner portal: Log in to your partner portal: * Channel Partner Portal * Xerox Premier Partner Global Network * Xerox DocuShare Partner Portal * Buy products and services: Buy products and services: * Find a sales location * Find a print provider * Find a DocuShare reseller * Become a partner * Xerox Financial Services * * United States * Account * Log In * Log Out * Shop United States(en) WHAT IS XEROX® REMOTE SERVICES? Xerox Remote Services is the infrastructure and mechanism by which customer devices communicate with Xerox, providing you access to a suite of time saving capabilities. When enrolled, your machine will send meter reads, supply levels and diagnostic information. Monthly billing will be done automatically, and toner can be replenished without ever needing to place an order. You can also elect to receive automatic software upgrades and security patches. If your printer should have an issue, the diagnostic data sent by your machine will be used by our Digital Support Experts to troubleshoot and resolve your issue promptly. HOW TO CONNECT TO REMOTE SERVICES Connectivity is necessary to gather the data required to administer services like Automated Meter Reads (AMR) and Automated Supplies Replacement (ASR), as well as diagnostic support. There are two connection methods available. Please choose Xerox Device Agent or Device Direct below and follow the instructions to get your equipment connected. Need more information? Read how it works. Important Notice: Automatic meter reads and/or automatic toner reporting may be disrupted for certain older printer models by an upcoming change. Action will be required to continue these services. Download the details SELECT YOUR CONNECTION METHOD: Xerox Device Agent Xerox Device Agent is a client software that is installed on a network-connected computer or server, and establishes connectivity for multiple devices. Note: To ensure that connectivity is not disrupted, Xerox Device Agent should be installed on a system that is consistently running. BEFORE YOU START: Download the Xerox® Device Agent User guide Download Xerox® Device Agent SYSTEM REQUIREMENTS Before you can start using the client software, you must ensure that the following requirements are met. OPERATING SYSTEM: (32- AND 64-BIT) * Windows Server® 2008 with Service Pack 1 and 2008 R2 with Service Pack 1 * Windows Server® 2012 and 2012 R2Windows Server® 2016 * Windows® 7 Professional, Enterprise, Home Edition, and Ultimate * Windows® 8.1 * Windows® 10 Professional, Enterprise * Apple® OS 10.9.4 or later when run with the Parallels® Desktop hardware emulation software. Go to the Requirements to Run on a Macintosh Operating System section for requirement details. * Microsoft®.NET framework4.5.2 Extended (Full Version) installed MEMORY: * Windows Server® 2008, 2008 R2, Windows® 7: 1GB of RAM (1.5 GB or higher recommended) * Windows® 8.1, Windows® 10, Windows Server® 2012 and higher: 2 GB or RAM (2.5 GB or higher recommended) DATABASE: * Xerox® Device Agent can use a customer's preexisting full SQL Server. During installation, you can choose a database running on a standalone server * SQL Server® Compact Edition * SQL Server® 2012 SP3 * SQL Server® 2014 SP4 * SQL Server® 2016 * SQL Server® 2017 * The software includes Microsoft SQL Server® Compact Edition. Processor: 1.7 GHz processor or better Hard Disk: Minimum free space is approximately 380 MB, where 280 MB of that is for the Microsoft®.NET 3.5 framework software, if not previously installed. Minimum Resolution: 1024x768 Device Direct Device Direct is a connection method enabled by a software module embedded in the network controller associated with your Xerox equipment. ENSURE CONNECTIVITY IS ENABLED Note: To validate whether Device Direct connectivity is already established on your device, you may need to log in as a System Administrator. For AltaLink® products: 1. Access the Embedded Web Server and login as System Administrator. 2. In the Embedded Web Server, click Properties > General Setup. 3. Click Remote Services Setup. 4. For Remote Services, select Enabled. 5. To allow the device to request software files from Xerox, for Remote Software Download, select Enabled. 6. To synchronize the device with the Xerox Remote Services datacenter on a defined schedule, daily, for Device Synchronization Time, type the time. 7. To verify communication with the Xerox Remote Services datacenter, click Synchronize Now. A status message shows the result. 8. If your network uses an HTTP proxy server, to set or update your proxy server, for HTTP Proxy Server, click Edit. 9. Click Apply. For VersaLink® products: 1. In the Embedded Web Server, log in as administrator, then click System. 2. Click Remote Services Upload. 3. To enable Remote Services Upload, click Enable. 4. To send billing and supplies information from the printer, click Upload Now. 5. To synchronize the printer with the Xerox Remote Services datacenter, in the Schedule Upload area, type the time of day to upload the billing and supplies information. Use 24-hour format. 6. Click OK. For Other Products: 1. From a network-connected computer, open an Internet browser window. 2. Enter the machine’s IP address in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services Description and Alerts page will display. Click on the [Properties] tab. If prompted, log in using the System Administrator username and password. 3. Click on [Configuration Overview] in the Properties section on the left side of the page. The Configuration Overview window will be displayed. 4. View the status displayed for SMart eSolutions in the Connectivity and Printing area. * If a "Fully Configured and Communicating with Xerox" message is displayed, the connectivity setup has been successful. No further action is required. * If a "Communication Failure" message is displayed, continue with the Device Direct connectivity setup process steps by selecting the model number of the equipment from the list provided: Refer to the product User Guide, System Administration Guide or product knowledge base at support.xerox.com for further instructions on how to setup Device Direct. Or, use the knowledge links below. FIND DEVICE DIRECT SETUP INSTRUCTIONS FOR YOUR PRODUCT: ColorQube™ ColorQube 8700 / 8900 ColorQube 9201/ 9202 / 9203 ColorQube 9301 / 9302 / 9303 ColorQube 9301 / 9302 / 9303 w. ConnectKey Phaser® Phaser 3330 Phaser 3610 Phaser 3635 MFP Phaser 4600 / 4620 Phaser 4622 Phaser 6510 Phaser 6600 Phaser 6700 Phaser 7100 Phaser 7800 PrimeLink® PrimeLink B9100 / B9110 / B9125 / B9136 PrimeLink C9065 / C9070 VersaLink® VersaLink C400 VersaLink C500 VersaLink C600 VersaLink C405 VersaLink C505 VersaLink C605 VersaLInk B400 VersaLink B405 VersaLink B600 / 610 VersaLink B7025 / B7030 / B7035 VersaLink B7125 / B7130 / B7135 VersaLink C7120 / C7125 / C7130 VersaLink C7000 VersaLink C8000 VersaLink C9000 Versant® Versant 80 Press with FreeFlow®Print Server Versant 80 Press with EFI Versant 180 Press Versant 2100 Press with FreeFlow® Print Server or EFI Versant 3100 Press with EX or EX-P WorkCentre® WorkCentre 232 / 238 WorkCentre 245 / 255 WorkCentre 265 / 275 WorkCentre 3335 / 3345 WorkCentre 3550 WorkCentre 3615 WorkCentre 3655 WorkCentre 3655i WorkCentre 4250 WorkCentre 4260 WorkCentre 4265 WorkCentre 5135 / 5150 WorkCentre 5222 WorkCentre 5225 / 5230 WorkCentre 5325 / 5330 / 5335 WorkCentre 5632 / 5638 WorkCentre 5645 / 5655 WorkCentre 5665 / 5675 / 5687 WorkCentre 5735 / 5740 / 5745 / 5755 WorkCentre 5745 / 5755 / 5765 / 5775 / 5790 WorkCentre 5765 / 5775 / 5790 WorkCentre 5800i series WorkCentre 5835 / 5840 WorkCentre 5845 / 5855 WorkCentre 5865 / 5875 / 5890 WorkCentre 5900i series WorkCentre 5945 / 5955 WorkCentre 6400 WorkCentre 6515 WorkCentre 6605 WorkCentre 6655 WorkCentre 6655i WorkCentre 7120 / 7125 WorkCentre 7220 / 7225 WorkCentre 7228 / 7235 / 7245 WorkCentre 7232 / 7242 WorkCentre 7328 / 7335 / 7345 / 7346 WorkCentre 7425 / 7428 / 7435 WorkCentre 7525 / 7530 / 7535 / 7545 / 7556 WorkCentre 7655 / 7665 / 7675 WorkCentre 7755 / 7765 / 7775 WorkCentre 7800i series WorkCentre 7830 / 7835 / 7845 / 7855 WorkCentre 7970 WorkCentre 7970i WorkCentre Bookmark 40 / 55 WorkCentre Pro 232 / 238 WorkCentre Pro 245 / 255 WorkCentre Pro 265 / 275 WorkCentre EC7836 / EC7856 Xerox® B Series Xerox B225 Xerox B230 Xerox B235 Xerox B305 Xerox B310 Xerox® C Series Xerox C230 Xerox C235 Xerox C310 Xerox C315 Other Xerox® Models Xerox B1022 / B1025 Xerox Color 550 / 560 / 570 Xerox Color 570 Xerox Color 570 with FreeFlow Print Server or EFI Xerox Color 800 / 800i / 1000 / 1000i Press Xerox Color C60 / C70 Xerox Color C75 Press Xerox Color J75 Press Xerox D95 / D110 / D125 Copier/Printer Xerox D136 Copier/Printer Xerox Instant Print Kiosk HELPFUL RESOURCES Capable Products Xerox Device Agent Software Download Xerox Device Agent User Guide (PDF) Automatic Supplies Replenishment FAQs (PDF) Global Digital Support SECURITY International Standards Security Certification (PDF) Customer Notice of Deprecation of Older Encryption Protocols (PDF) Customer Notice of Outdated Hashing Algorithms SHA1 (PDF) Xerox Device Agent Security and Evaluation Guide (PDF) Remote Services Data Transmission FAQs (PDF) Xerox® Remote Services Security White Paper (PDF) Share * * * * About Xerox: Corporate Information * COVID-19 Resources * Innovation * Environment, Health and Safety * Corporate Social Responsibility * Our Policy Positions * Security Solutions * Newsroom * Events * Xerox Ventures * Fittle Ways to Buy * Shop Xerox Online Store * Supplies Online Store * App Gallery * Enterprise Store * Print Inquiries * Service Inquiries * Find a Sales Location Support and Drivers * MySupport * Recycling * Support Forum * Contact Us * Careers * Investors * Privacy * Legal * Cookie Preferences * Site Map © 1986 - 2022 Xerox Corporation. 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