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https://www.maxis.com.my/en/fibre-troubleshoot/?pr=eyJpZCI6IjQ3MjExMiIsImZjIjoiNTAwMSIsImV4cCI6IjIwMjQwNjI1Iiwia2V5IjoiMm...
Submission: On June 18 via manual from MY — Scanned from DE
Submission: On June 18 via manual from MY — Scanned from DE
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1 forms found in the DOM<form>
<div class="row">
<div class="search-bar">
<img class="d-none d-lg-inline-flex search-icon" src="/content/dam/mxs/rebrand/header-icons/search-green.svg">
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<div class="searchbar-result trending">
<title>Trending Searches</title>
<div class="trending-result">
<ul>
<li>
<a href="/content/mxs/en/search-result.html?keyword=roaming&s=t" data-gacategory="Search Suggestion Click" onclick="gaMaxisEvents.pushInDataLayerForSearch('Search Suggestion Click','Trending Searches','roaming')"><span>roaming</span></a>
</li>
<li>
<a href="/content/mxs/en/search-result.html?keyword=iphone 15&s=t" data-gacategory="Search Suggestion Click" onclick="gaMaxisEvents.pushInDataLayerForSearch('Search Suggestion Click','Trending Searches','iphone 15')"><span>iphone 15</span></a>
</li>
<li>
<a href="/content/mxs/en/search-result.html?keyword=pay bill&s=t" data-gacategory="Search Suggestion Click" onclick="gaMaxisEvents.pushInDataLayerForSearch('Search Suggestion Click','Trending Searches','pay bill')"><span>pay bill</span></a>
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<a href="/content/mxs/en/search-result.html?keyword=esim&s=t" data-gacategory="Search Suggestion Click" onclick="gaMaxisEvents.pushInDataLayerForSearch('Search Suggestion Click','Trending Searches','esim')"><span>esim</span></a>
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<a href="/content/mxs/en/search-result.html?keyword=maxis app&s=t" data-gacategory="Search Suggestion Click" onclick="gaMaxisEvents.pushInDataLayerForSearch('Search Suggestion Click','Trending Searches','maxis app')"><span>maxis app</span></a>
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<title>Promotions</title>
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<a href="https://www.maxis.com.my/en/devices/apple/iphone" onclick="gaMaxisEvents.pushInDataLayerForSearchPromo('https://www.maxis.com.my/en/devices/apple/iphone','Get the latest iPhone 15 with no contract','https://www.maxis.com.my/content/dam/mxs/images/rebrand/devices/iphone-15/outright-sales/social.webp','Search Bar 1')">
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<div class="promo-name">
<h4>Get the latest iPhone 15 with no contract</h4>
<p>and save RM240 on a new Maxis Postpaid plan</p>
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</a>
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<a href="https://www.maxis.com.my/en/promotions/mobile-home-deals.html#big-screen-tvs" onclick="gaMaxisEvents.pushInDataLayerForSearchPromo('https://www.maxis.com.my/en/promotions/mobile-home-deals.html#big-screen-tvs','Faster WiFi for better home entertainment','https://www.maxis.com.my/content/dam/mxs/images/rebrand/campaigns/mobile-home-deals/post-update/social.webp','Search Bar 2')">
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<img src="https://www.maxis.com.my/content/dam/mxs/images/rebrand/campaigns/mobile-home-deals/post-update/social.webp">
</div>
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<h4>Faster WiFi for better home entertainment</h4>
<p>Add on a big screen TV from RM20/mth with Maxis Home Fibre 2Gbps.</p>
</div>
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</a>
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<div>
<a href="https://www.maxis.com.my/en/devices/zerolution" onclick="gaMaxisEvents.pushInDataLayerForSearchPromo('https://www.maxis.com.my/en/devices/zerolution','Maxis Zerolution – Zero Barriers with More Devices','https://www.maxis.com.my/content/dam/mxs/images/rebrand/devices/zerolution/social.webp','Search Bar 3')">
<div class="promo-cards">
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<div class="promo-image">
<img src="https://www.maxis.com.my/content/dam/mxs/images/rebrand/devices/zerolution/social.webp">
</div>
</div>
<div class="promo-container">
<div class="promo-name">
<h4>Maxis Zerolution – Zero Barriers with More Devices</h4>
<p>Enjoy a wide range of devices with 0% interest rate, up to 36-months instalment option when you sign up for Home Fibre or Postpaid plans.</p>
</div>
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</a>
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</div>
<div class="suggestions">
<title>Suggested searches</title>
<ul>
</ul>
</div>
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</div>
</form>
Text Content
Alert: Beware of Alert: Beware of SMS Scam Purporting to be from Maxis * consumer * business * hotlink * cart * delivery tracker * my account * my account Hi, User Manage account Log out * search * Mobile Plans * Broadband * Devices * Lifestyle * Support * search -------------------------------------------------------------------------------- * cart * delivery tracker * my account * my account * search * support -------------------------------------------------------------------------------- * consumer * business * hotlink -------------------------------------------------------------------------------- Hi there, looks like you're browsing on Internet Explorer. For the best viewing experience on our website, switch to the latest version of Microsoft Edge, Google Chrome, or Mozilla Firefox. Close Trending Searches * roaming * iphone 15 * pay bill * esim * maxis app Promotions GET THE LATEST IPHONE 15 WITH NO CONTRACT and save RM240 on a new Maxis Postpaid plan FASTER WIFI FOR BETTER HOME ENTERTAINMENT Add on a big screen TV from RM20/mth with Maxis Home Fibre 2Gbps. MAXIS ZEROLUTION – ZERO BARRIERS WITH MORE DEVICES Enjoy a wide range of devices with 0% interest rate, up to 36-months instalment option when you sign up for Home Fibre or Postpaid plans. Suggested searches SHALL WE GET STARTED? To identify potential issues with your WiFi connection, please answer a few questions. Start CHECK YOUR CABLE CONNECTION Make sure all your cables are plugged in the right ports. You are on step 01 / 08 REBOOT YOUR DEVICES Okay, now let’s reboot your devices. 1. Switch off all your devices (router, modem, and DECT phone at the main power socket connected to the devices) 2. Wait for 10 seconds. 3. Switch on the power socket connected to the devices. 4. Wait 2 minutes for service connection. You are on step 02 / 08 IS YOUR ISSUE RESOLVED? You are on step 03 / 08 YES No IDENTIFY YOUR MODEM Now, tell us which type of modem you are using. Select one of the following: Huawei HG8240H Select You may only select one modem. Huawei HG8240W Select You may only select one modem. Huawei HG8240H 5 Select You may only select one modem. Alcatel Lucent I-240G-T Select You may only select one modem. Alcatel Lucent I-240G-P Select You may only select one modem. Fibrehome AN5506-04B5G Select You may only select one modem. ZTE ZXHN H267A Select You may only select one modem. Nokia G-240G-E Select You may only select one modem. TP Link VZ000-F3 Select You may only select one modem. Huawei VDSL2 HG655m Select You may only select one modem. Huawei HG8240 Select You may only select one modem. Huawei HG8245H Select You may only select one modem. You are on step 04 / 08 YOUR MODEM LED LIGHT INDICATOR Select the LED lights to match the LED lights displayed on your modem. You've Selected: Power SELECT * Green * Grey (off) SELECT Green Grey (off) PON SELECT * Green * Grey (off) SELECT Green Grey (off) LOS SELECT * Red (blinking) * Grey (off) SELECT Red (blinking) Grey (off) LAN 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Power SELECT * White * Grey SELECT White Grey PON SELECT * Grey * Grey (blinking) SELECT Grey Grey (blinking) LOS SELECT * White * Grey SELECT White Grey LAN 1 SELECT * White * Grey * Grey (blinking) SELECT White Grey Grey (blinking) Power SELECT * Green * Grey (off) SELECT Green Grey (off) PON SELECT * Green * Grey (off) SELECT Green Grey (off) LOS SELECT * Grey * Red (blinking) SELECT Grey Red (blinking) LAN 1 SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) LAN 4 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 3 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 2 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 1 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) AUTH SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) Power (TM Logo) SELECT * White (blinking) * White * Grey (off) SELECT White (blinking) White Grey (off) LAN SELECT * Green * Green (blinking) SELECT Green Green (blinking) Optical SELECT * Green * Red SELECT Green Red Power SELECT * Green * Grey (off) SELECT Green Grey (off) Power SELECT * Green SELECT Green Auth SELECT * Green * Grey SELECT Green Grey Link SELECT * Grey * Red * Red (blinking) SELECT Grey Red Red (blinking) LAN 1 SELECT * Green * Grey * Green (blinking) SELECT Green Grey Green (blinking) Power SELECT * Red * Green * Grey SELECT Red Green Grey DSL SELECT * Grey * Green * Green blinking SELECT Grey Green Green blinking Internet SELECT * Grey * Green * Green blinking * Red SELECT Grey Green Green blinking Red 2.4Ghz SELECT * Grey * Green * Green blinking SELECT Grey Green Green blinking 5Ghz SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) Power SELECT * Red * Green * Grey SELECT Red Green Grey Link SELECT * Green * Grey SELECT Green Grey Auth SELECT * Green * Grey SELECT Green Grey LAN 1 SELECT * Green * Grey * Green (blinking) SELECT Green Grey Green (blinking) Power SELECT * Green * Grey (off) SELECT Green Grey (off) DSL SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Internet SELECT * Green * Grey (off) SELECT Green Grey (off) LAN 4 SELECT * Green * Grey (off) SELECT Green Grey (off) LAN 3 SELECT * Green * Grey (off) SELECT Green Grey (off) LAN 2 SELECT * Green * Grey (off) SELECT Green Grey (off) LAN 1 SELECT * Green * Grey (off) SELECT Green Grey (off) LAN 4 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 3 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 2 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) LAN 1 SELECT * White * White (blinking) * Grey (off) SELECT White White (blinking) Grey (off) Power (TM Logo) SELECT * White * Grey (off) SELECT White Grey (off) LAN 4 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 3 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 2 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LOS SELECT * Red * Grey (off) SELECT Red Grey (off) PON SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Power SELECT * Green * Grey (off) SELECT Green Grey (off) Power SELECT * Green * Grey (off) SELECT Green Grey (off) PON SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LOS SELECT * Red * Grey (off) SELECT Red Grey (off) LAN 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 2 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 3 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 4 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) You are on step 05 / 08 IDENTIFY YOUR ROUTER Now, tell us which type of router you are using. Select one of the following: HUAWEI LG8245X6 Select You may only select one router. KAON AR2140 Select You may only select one router. TPLink Archer C5v Select You may only select one router. Aminia DL4480-VI Select You may only select one router. Technicolor TG784Nv3 Select You may only select one router. Technicolor 389AC Select You may only select one router. Technicolor TG799vn Select You may only select one router. You are on step 06 / 08 YOUR ROUTER LED LIGHT INDICATOR Select the LED lights to match the LED lights displayed on your router. You've Selected Power SELECT * Green * Grey (off) SELECT Green Grey (off) WAN SELECT * Green * Grey (off) SELECT Green Grey (off) Internet SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) VoIP SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 2 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 3 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 4 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) WLAN SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Power SELECT * Green * Grey (off) SELECT Green Grey (off) WAN SELECT * Green * Grey (off) SELECT Green Grey (off) Internet SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 2 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 3 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) LAN 4 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) 2.4GHz SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) 5GHz SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) WPS SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Power SELECT * Green * Grey SELECT Green Grey Internet SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) 2.4Ghz SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) 5GHz SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) Power SELECT * Green * Red * Grey SELECT Green Red Grey DSL SELECT * Grey * Green * Green (blinking) SELECT Grey Green Green (blinking) Internet SELECT * Grey * Green * Green (blinking) * Red SELECT Grey Green Green (blinking) Red Wireless SELECT * Grey * Green * Blue * Green (blinking) SELECT Grey Green Blue Green (blinking) Power SELECT * Blue * Green * Grey (off) * Red SELECT Blue Green Grey (off) Red Broadband SELECT * Green * Grey (off) SELECT Green Grey (off) Internet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red Wireless SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) WPS SELECT * Green (blinking) * Grey (off) SELECT Green (blinking) Grey (off) Ethernet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red Voice 2 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Voice 1 SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Power SELECT * Green * Grey (off) * Red SELECT Green Grey (off) Red Internet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red Wireless 2.4Ghz SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Wireless 5Ghz SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) WPS SELECT * Green (blinking) * Grey (off) SELECT Green (blinking) Grey (off) Ethernet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red Voice SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) TV SELECT * Green * Grey (off) SELECT Green Grey (off) Power SELECT * Green * Grey (off) * Red SELECT Green Grey (off) Red Ethernet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red USB SELECT * Green * Grey (off) SELECT Green Grey (off) Wireless SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Voice SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Broadband SELECT * Green * Grey (off) SELECT Green Grey (off) Internet SELECT * Green * Green (blinking) * Red SELECT Green Green (blinking) Red Dect SELECT * Green * Green (blinking) * Grey (off) SELECT Green Green (blinking) Grey (off) Upgrade SELECT * Green * Grey (off) SELECT Green Grey (off) You are on step 07 / 08 LET’S REVIEW THE STEPS You’re almost there! Please take a few minutes to check the steps you have made. You can still make changes to them before you confirm. Verified cable port connect I have checked my cable connections Equipment Reboot I have rebooted the power on my devices Selected Modem: Selected LED ports: Selected Router: Selected LED ports: Note: Preferred date and time selected are subject to availability. Our team will get in touch shortly with the confirmed date of visit. Date: June MTWTFSS 27282930311234567891011121314151617181920212223242526272829301234567 CANCEL Time: SELECT * 9.00am - 1.00pm * 2.00pm - 6.00pm SELECT 9.00am - 1.00pm 2.00pm - 6.00pm Contact number: 60 You must enter a valid phone number Alternative contact number: 60 You must enter a valid phone number You are on step 08 / 08 GREAT! YOU’RE GOOD TO GO! You have completed all steps GREAT! YOU’RE GOOD TO GO! Thanks for taking the time. Our technical team will be in touch with you soon to resolve your issue. You have completed all steps OOPS SOMETHING WENT WRONG! If you are still facing connectivity issues, please test your WiFi now @ https://maxis.page.link/fssp to analyse and troubleshoot your connection. Click on the Manage Home WiFi and then click on the Test My Home WiFi to start the analysis. To learn more watch this video https://youtu.be/n-50MYqfGqo YOUR CASE IS IN PROGRESS We noticed that you have submitted your information before. Your case is in progress and our technical team will be in touch with you soon. 0/8 Previous Proceed Next Download Maxis App Follow Us * Maxis * * About Maxis * Investor Relations * Our Network * Corporate Responsibility * Newsroom * Careers * Discovery * Support * * Contact Us * FAQ * Find A Store & Appointment * Delivery Tracker * Bill Payment Channels * Announcements * Submit Vulnerability Report * Terms & Policies * * Terms & Conditions * Privacy Notice * Terms of Use * Beware of Scams * SKMM Notification -------------------------------------------------------------------------------- Price stated may be subject to Service Tax Best viewed with the latest version of Chrome, Firefox, Safari, and Edge. Redress your complaints at the Consumer Forum Malaysia (CFM) | www.complaint.cfm.org.my Maxis Broadband Sdn Bhd (Reg No. 199201002549 & 234053-D) | Sitemap Copyright © 2024 Maxis Bhd. All rights reserved.