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HomeUse-CasesContactDE HomeUse-CasesContactDE CHATBOTS, VOICEBOTS AND DIGITAL ASSISTANTS POWERED BY NEO EMPOWER EMPLOYEES, MANAGERS AND CUSTOMERS TO DO MORE WITH NEO. Neo is a self-learning AI-assistant for businesses that can be used via voice and chat.With Neo, you can automate processes, increase operational efficiency, and level up the user experience. Mach Deine Kunden und Mitarbeitende zu Superhelden mit Neo! Our success stories Talk to us This successfully completes the inspection, Mr. Wild. Is there anything else I can help you with? PROVIDE INFORMATION ACCESSIBLY * ✓ Answer FAQ * ✓ Target-oriented communication * ✓ Concierge service to welcome customers GUIDE USERS THROUGH PROCESSES * ✓ Step-by-step instructions * ✓ Support in complex processes * ✓ Guided error diagnosis GATHER DATA USING NATURAL LANGUAGE * ✓ Fill in forms easily * ✓ Create applications via chat * ✓ Handle inbound calls DOCUMENT WORK DIGITALLY * ✓ Hands-free inspections using voice * ✓ Document maintenance processes * ✓ Perform quality control safely RENOWNED COMPANIES BUILD ON NEO MEET NEO, YOUR AI-ASSISTANT ✓ NEO IS A CHAT- AND VOICEBOT Neo can be used as a chat- and voicebot to remove barriers. He is available on smartphones, desktops, the web and can also be called via phone. ✓ NEAP, OUR LOW-CODE PLATFORM With the Neo Enterprise Assistant Platform (NEAP), configuring Neo can be done by the business department and process owners. ✓ NATURAL LANGUAGE UNDERSTANDING Thanks to Natural language understanding, Neo can understand human language. He recognizes cities, extracts amounts of money, or answers questions directly. ✓ IN THE CLOUD OR ON-PREMISES The AI-assistant can be hosted in the Neohelden Cloud. Alternatively, hosting can be easily adapted to your private cloud strategy or even on-premises. Schedule a free live demo MAKE USE OF OUR EXPERIENCE AND INDUSTRY KNOWLEDGE. Neo is used in various industries and the Neohelden are proud to count banks, insurance companies, public clients and renowned industrial companies amongst their customers. All of this experience and expertise – as well as the competencies of the msg Group – pay off directly in our product development. BankingIndustryPublicInsurance SMART AUTOMATION IN BANKING WITH NEO Neo serves customers independently of bank branches, space and time. Doing so, Neo creates unique customer experiences and builds the bridge between customers and advisors. OUR EXPERTISE ✓ CREDIT AND LOAN CALCULATION ✓ DIGITAL CUSTOMER SERVICE ON THE WEB ✓ VOICEBOTS FOR TELEBANKING Schedule a free live demo Schedule a free live demo SMART AUTOMATION IN BANKING WITH NEO Neo serves customers independently of bank branches, space and time. Doing so, Neo creates unique customer experiences and builds the bridge between customers and advisors. OUR EXPERTISE ✓ CREDIT AND LOAN CALCULATION ✓ DIGITAL CUSTOMER SERVICE ON THE WEB ✓ VOICEBOTS FOR TELEBANKING Schedule a free live demo Schedule a free live demo VOICE ASSISTANTS FOR MAINTENANCE & INSPECTION Neo guides through documentations and allows employees to document hands- and eyes-free. This improves data quality, increases work safety and also saves valuable time! OUR EXPERTISE ✓ VOICE-CONTROLLED INSPECTION PROCESSES ✓ IMPORT AND EXPORT OF INSTRUCTIONS AND PROTOCOLS ✓ VOICEBOTS FOR DAMAGE REPORTS AND COMPLAINTS Schedule a free live demo Schedule a free live demo CHAT AND VOICEBOTS IN THE PUBLIC SECTOR Neo answers citizens' concerns and inquiries 24/7, directly and automatically. By telephone, chat and via custom channels, Neo can build the bridge between public authorities and citizens. OUR EXPERTISE ✓ FAQ & FORM ASSISTANTS ✓ CITIZEN COMMUNICATION VIA CHAT AND TELEPHONE ✓ CONTENT MANAGEMENT SYSTEM FOR PUBLIC AUTHORITIES Schedule a free live demo Schedule a free live demo AI-ASSISTANTS FOR INSURANCE Take in customer requests and damage reports without waiting time and even during peak loads: Via phone and chat, Neo documents requests in a structured manner and prepares the data for downstream processes. OUR EXPERTISE ✓ ACCEPT DAMAGE REPORTS 24/7 ✓ STRUCTURED INITIAL CONTACT FOR ACQUISITION ✓ EASY INTEGRATION VIA RPA OR APIS Schedule a free live demo Schedule a free live demo Other use cases? Talk to us! CUSTOMIZE NEO VIA DRAG-AND-DROP: THE NEO ENTERPRISE ASSISTANT PLATFORM. WITH THE NEO ENTERPRISE ASSISTANT PLATFORM (NEAP), YOU HAVE ALL THE TOOLS NEEDED TO CONFIGURE AND EXTEND NEO, SO THAT IT CAN BE ADAPTED TO YOUR REQUIREMENTS! NO SPECIFIC PROGRAMMING KNOWLEDGE IS REQUIRED IN THE FIRST STEP: CONVERSATIONS, WORKFLOWS AND INTEGRATIONS CAN BE PUT TOGETHER SIMPLY WITH A CLICK USING THE INTUITIVE DRAG-AND-DROP INTERFACE. Schedule a free live demo TAKE HUMAN-MACHINE INTERACTION TO A NEW LEVEL WITH NEO! ✓ * Rest API * Open Chat Widget * Microservices ✓ * DSGVO * Cloud Services * On-Premises NEO CAN BE INTEGRATED (ALMOST) EVERYWHERE: NO EXTRA HARDWARE OR VOICE BOX NEEDED Neo runs on the devices you already use, whether that’s smartphones, tablets or PCs. Interaction always takes place, where it makes the most sense for the user. As a result, sales reports can be dictated directly in the car, and the latest sales figures can be called up via chat in the open-plan office. INTEGRATE IN 18 PROGRAMMING LANGUAGES With the Neo Integrational Framework, systems and tools can be integrated in 18 different programming languages to enable maximum flexibility in the integration of legacy systems and third-party tools. LET'S CREATE YOUR ASSISTANT IN <12 WEEKS STEP 1 PLAN Make a plan: We discuss your use case in an intro call. STEP 2 ONBOARDING Onboard Neo into your team: We set up Neo and roll it out for your use case. STEP 3 TAKE OFF Enjoy optimized processes and enhance Neo to benefit even more from AI! Contact us to make a plan! »WITH NEO, OLD PROCESSES FROM MANUFACTURING AND LOGISTICS BECOME FIT FOR 5G AND CAN BE CONTROLLED BY VOICE!« FLORIAN BOGENSCHÜTZ CEO WAYRA GERMANY TURN YOUR EMPLOYEES INTO SUPERHEROES WITH NEO! Talk to us Contact support NEOHELDEN IS A BRAND OF THE MSG SYSTEMS AG NEOHELDEN MSG SYSTEMS AG ROBERT-BUERKLE-STRASSE 1 85737 ISMANING HELLO@NEOHELDEN.COM HOME IMPRINT TO TOP COPYRIGHT © 2023 MSG SYSTEMS AG