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CHATBOTS, VOICEBOTS AND DIGITAL ASSISTANTS POWERED BY NEO


EMPOWER EMPLOYEES, MANAGERS AND CUSTOMERS TO DO MORE WITH NEO.

Neo is a self-learning AI-assistant for businesses that can be used via voice
and chat.With Neo, you can automate processes, increase operational efficiency,
and level up the user experience.

Mach Deine Kunden und Mitarbeitende zu Superhelden mit Neo!

Our success stories
Talk to us

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PROVIDE INFORMATION ACCESSIBLY

 * ✓ Answer FAQ
 * ✓ Target-oriented communication
 * ✓ Concierge service to welcome customers

GUIDE USERS THROUGH PROCESSES

 * ✓ Step-by-step instructions
 * ✓ Support in complex processes
 * ✓ Guided error diagnosis

GATHER DATA USING NATURAL LANGUAGE

 * ✓ Fill in forms easily
 * ✓ Create applications via chat
 * ✓ Handle inbound calls

DOCUMENT WORK DIGITALLY

 * ✓ Hands-free inspections using voice
 * ✓ Document maintenance processes
 * ✓ Perform quality control safely


RENOWNED COMPANIES


BUILD ON NEO




MEET NEO,


YOUR AI-ASSISTANT

✓

NEO IS A CHAT- AND VOICEBOT

Neo can be used as a chat- and voicebot to remove barriers. He is available on
smartphones, desktops, the web and can also be called via phone.

✓

NEAP, OUR LOW-CODE PLATFORM

With the Neo Enterprise Assistant Platform (NEAP), configuring Neo can be done
by the business department and process owners.

✓

NATURAL LANGUAGE UNDERSTANDING

Thanks to Natural language understanding, Neo can understand human language. He
recognizes cities, extracts amounts of money, or answers questions directly.

✓

IN THE CLOUD OR ON-PREMISES

The AI-assistant can be hosted in the Neohelden Cloud. Alternatively, hosting
can be easily adapted to your private cloud strategy or even on-premises.

Schedule a free live demo


MAKE USE OF OUR EXPERIENCE


AND INDUSTRY KNOWLEDGE.

Neo is used in various industries and the Neohelden are proud to count banks,
insurance companies, public clients and renowned industrial companies amongst
their customers. All of this experience and expertise – as well as the
competencies of the msg Group – pay off directly in our product development.

BankingIndustryPublicInsurance


SMART AUTOMATION IN BANKING WITH NEO

Neo serves customers independently of bank branches, space and time. Doing so,
Neo creates unique customer experiences and builds the bridge between customers
and advisors.


OUR EXPERTISE

✓

CREDIT AND LOAN CALCULATION

✓

DIGITAL CUSTOMER SERVICE ON THE WEB

✓

VOICEBOTS FOR TELEBANKING

Schedule a free live demo

Schedule a free live demo


SMART AUTOMATION IN BANKING WITH NEO

Neo serves customers independently of bank branches, space and time. Doing so,
Neo creates unique customer experiences and builds the bridge between customers
and advisors.


OUR EXPERTISE

✓

CREDIT AND LOAN CALCULATION

✓

DIGITAL CUSTOMER SERVICE ON THE WEB

✓

VOICEBOTS FOR TELEBANKING

Schedule a free live demo

Schedule a free live demo


VOICE ASSISTANTS FOR MAINTENANCE & INSPECTION

Neo guides through documentations and allows employees to document hands- and
eyes-free. This improves data quality, increases work safety and also saves
valuable time!


OUR EXPERTISE

✓

VOICE-CONTROLLED INSPECTION PROCESSES

✓

IMPORT AND EXPORT OF INSTRUCTIONS AND PROTOCOLS

✓

VOICEBOTS FOR DAMAGE REPORTS AND COMPLAINTS

Schedule a free live demo

Schedule a free live demo


CHAT AND VOICEBOTS IN THE PUBLIC SECTOR

Neo answers citizens' concerns and inquiries 24/7, directly and automatically.
By telephone, chat and via custom channels, Neo can build the bridge between
public authorities and citizens.


OUR EXPERTISE

✓

FAQ & FORM ASSISTANTS

✓

CITIZEN COMMUNICATION VIA CHAT AND TELEPHONE

✓

CONTENT MANAGEMENT SYSTEM FOR PUBLIC AUTHORITIES

Schedule a free live demo

Schedule a free live demo


AI-ASSISTANTS FOR INSURANCE

Take in customer requests and damage reports without waiting time and even
during peak loads: Via phone and chat, Neo documents requests in a structured
manner and prepares the data for downstream processes.


OUR EXPERTISE

✓

ACCEPT DAMAGE REPORTS 24/7

✓

STRUCTURED INITIAL CONTACT FOR ACQUISITION

✓

EASY INTEGRATION VIA RPA OR APIS

Schedule a free live demo

Schedule a free live demo

Other use cases? Talk to us!


CUSTOMIZE NEO VIA DRAG-AND-DROP:


THE NEO ENTERPRISE ASSISTANT PLATFORM.


WITH THE NEO ENTERPRISE ASSISTANT PLATFORM (NEAP), YOU HAVE ALL THE TOOLS NEEDED
TO CONFIGURE AND EXTEND NEO, SO THAT IT CAN BE ADAPTED TO YOUR REQUIREMENTS! NO
SPECIFIC PROGRAMMING KNOWLEDGE IS REQUIRED IN THE FIRST STEP: CONVERSATIONS,
WORKFLOWS AND INTEGRATIONS CAN BE PUT TOGETHER SIMPLY WITH A CLICK USING THE
INTUITIVE DRAG-AND-DROP INTERFACE.


Schedule a free live demo


TAKE HUMAN-MACHINE INTERACTION TO A NEW LEVEL WITH NEO!

✓
 * Rest API
 * Open Chat Widget
 * Microservices

✓
 * DSGVO
 * Cloud Services
 * On-Premises


NEO CAN BE INTEGRATED (ALMOST) EVERYWHERE:

NO EXTRA HARDWARE OR VOICE BOX NEEDED

Neo runs on the devices you already use, whether that’s smartphones, tablets or
PCs. Interaction always takes place, where it makes the most sense for the user.
As a result, sales reports can be dictated directly in the car, and the latest
sales figures can be called up via chat in the open-plan office.

INTEGRATE IN 18 PROGRAMMING LANGUAGES

With the Neo Integrational Framework, systems and tools can be integrated in 18
different programming languages to enable maximum flexibility in the integration
of legacy systems and third-party tools.


LET'S CREATE YOUR ASSISTANT IN <12 WEEKS

STEP 1

PLAN

Make a plan: We discuss your use case in an intro call.

STEP 2

ONBOARDING

Onboard Neo into your team: We set up Neo and roll it out for your use case.

STEP 3

TAKE OFF

Enjoy optimized processes and enhance Neo to benefit even more from AI!

Contact us to make a plan!

»WITH NEO, OLD PROCESSES FROM MANUFACTURING AND LOGISTICS BECOME

FIT FOR 5G AND CAN BE CONTROLLED BY VOICE!«

FLORIAN BOGENSCHÜTZ

CEO WAYRA GERMANY




TURN YOUR EMPLOYEES INTO SUPERHEROES WITH NEO!

Talk to us
Contact support

NEOHELDEN IS A BRAND OF THE MSG SYSTEMS AG

NEOHELDEN

MSG SYSTEMS AG

ROBERT-BUERKLE-STRASSE 1

85737 ISMANING


HELLO@NEOHELDEN.COM

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