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Submitted URL: https://gatewaysupport.allstate.com/
Effective URL: https://gatewaysupport.allstate.com/hh2/chatmenu.htm
Submission: On August 04 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://gatewaysupport.allstate.com/hh2/chatmenu.htm
Submission: On August 04 via automatic, source certstream-suspicious — Scanned from DE
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AGENCY SUPPORT RESOURCES The agent support resource portals below are the quickest paths to help with answers to your most common questions. After searching, if you are unable to locate the answer to your question, please proceed to the chat option located within each resource. Technology Support (ATSC) * Advisor Pro issues * Software/Hardware issues * Password/passphrase reset Underwriting and Property Inspections (RMBC) * Personal Auto and Property * Property Services * Documentation requirements Billing and Telematics (ASIC) * Billing * Discounts * Drivewise and Milewise ALR Allstate Life and Retirement * Life Sales Central and eApp * Underwriting and business processing * Term conversion Claims * Claim FAQs * GHN service centers * MyClaim information Having trouble with technology? Search the Agent Online Technology Support for solutions to errors on: * Advisor Pro * Office 365 * Gateway * Commercial errors * eAgent * Customer site/mobile Need to reset your password / passphrases, resolve VIP issues or security questions? Utilize Manage My Access for a quick solution Need underwriting support? Search the Risk Management Business Center Online Support Portal for solutions to questions on: * New Business and Renewals * Property Services and Inspections * Reinstatements * Auto/Property Correct Class and Endorsements Check out the RMBC top 20 for solutions to the most common agency questions. Looking for assistance on an Allstate policy? Search the Allstate Service Information Center home page for solutions to various topics such as * Billing and payment methods * Drivewise and Milewise questions * Discounts and surcharges * Premium change Have you taken advantage of the Billing Explanation Tool? It can provide answers to 80-90% of customer billing questions. Need support for Allstate Life and Retirement? Search the ALR Home Page for solutions to questions about: * Life Sales Central and eApp * Underwriting and Processing * Term Conversions and Annual Reviews * Chat is also available via AccessAllstate Did you know that AccessAllstate allows you to complete a Specimen Contract that can answer many common questions? Have a claims question? Visit Claims Agent Engagement where you can: * File a new claim or check status of an existing claim * Find information on common claim scenarios * Access the Good Hands Repair Network Utilize MyClaim to identify and message the claim owner if any questions come up during the claims process. If you are unable to locate the answer you need via the resources, you can still connect with an expert using the chat options that are available via each online portal. REMOTE ASSISTANCE ATSC SUPPORT You will need to click on this link below when a member of the ATSC connects to your computer Remote Assistance - Beyond Trust TECH DATA SUPPORT You will need to click on this link below before a member of the Tech Data technical support connects to your computer. Tech Data Support - TeamViewer Quick Connect © 2022 Allstate Insurance Company, All Rights Reserved