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Text Content

Teleport Connect 2023
Oct 25
San Francisco, CA
Register

Platform


PLATFORM

Why TeleportHow It Works


ACCESS CONTROL

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AssistSingle Sign OnJust In Time Access RequestsRole Based Access ControlAudit
and Session RecordingsDevice TrustPasswordless
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BY USE CASE

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ClientPasswordless Infrastructure Access


BY INDUSTRY

E-commerce & EntertainmentFinancial ServicesSoftware-as-a-service (SaaS)
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BY CLOUD PROVIDER

Infrastructure Access for AWS


BY COMPLIANCE STANDARD

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Teleport Access Platform


CURRENT TERMS OF SERVICE

Teleport Terms of Service. Last Updated: May 1st, 2023



OUR PRIOR TERMS OF SERVICES

 * Before April 30th, 2023
 * Before November 9th 2020


TERMS OF SERVICE

THESE TERMS OF SERVICE (“TERMS”) GOVERN CUSTOMER’S ACCESS AND USE OF THE SAAS
SERVICES, SOFTWARE AND SERVICES. CAPITALIZED TERMS HAVE THE DEFINITIONS SET
FORTH HEREIN. GRAVITATIONAL, INC. (“TELEPORT”) AND CUSTOMER SHALL EACH
INDIVIDUALLY BE REFERRED TO AS A “PARTY” AND TOGETHER CONSTITUTE THE “PARTIES”.

THESE TERMS ARE EFFECTIVE AS OF THE DATE YOU FIRST CLICK “I AGREE” (OR SIMILAR
BUTTON OR CHECKBOX) OR USE OR ACCESS THE SOFTWARE OR SAAS SERVICES, WHICHEVER IS
EARLIER (THE “EFFECTIVE DATE”). THESE TERMS DO NOT HAVE TO BE SIGNED IN ORDER TO
BE BINDING. YOU INDICATE YOUR ASSENT TO THESE TERMS BY CLICKING “I AGREE” (OR
SIMILAR BUTTON OR CHECKBOX) AT THE TIME YOU REGISTER FOR THE SOFTWARE, SAAS
SERVICES, CREATE AN ACCOUNT, OR PLACE AN ORDER. IF CUSTOMER REGISTERS FOR A FREE
TRIAL OF THE SOFTWARE OR SAAS SERVICES, THE APPLICABLE PROVISIONS OF THESE TERMS
WILL ALSO GOVERN THAT FREE TRIAL.

IF THE INDIVIDUAL ACCEPTING THESE TERMS IS ACCEPTING ON BEHALF OF A COMPANY OR
OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO
BIND SUCH ENTITY TO THESE TERMS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER
TO SUCH ENTITY. IF THE INDIVIDUAL ACCEPTING THESE TERMS DOES NOT HAVE SUCH
AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS, SUCH INDIVIDUAL MUST NOT ACCEPT
THESE TERMS AND MAY NOT USE THE SOFTWARE, SAAS SERVICES OR SERVICES.

Teleport’s competitors are prohibited from accessing the Licensed Materials,
except with Teleport’s prior written consent.

 1.  Scope.
     
     1.1 These Terms set forth the terms and conditions under which Teleport
     will provide the Software and Services to Customer during the Subscription
     Term, whether the Software is deployed into Customer’s Computing
     Environment and/or made available as SaaS Service from Teleport’s Computing
     Environment.
     
     1.2 Account Credentials. As part of the registration process, Customer will
     identify an administrative username and password (“Administrator
     Credentials”). Customer may use the Administrative Credentials to create
     accounts (each with their own separate usernames and passwords) for its
     Users (“User Credentials”), in accordance with the provisions of the
     applicable Sales Order. The Administrator Credentials and Users Credentials
     are collectively referred to as the “Account Credentials”. Customer is
     responsible for maintaining the security of the Account Credentials and
     will promptly notify Teleport upon learning of any compromise to the
     Account Credentials.
     
     1.3 Affiliates. The rights granted under these Terms apply only to the
     Customer entity that signs an Sales Order with Teleport. Customer
     Affiliates shall be entitled to enter into one or more Sales Orders with
     Teleport pursuant to these Terms and, in such circumstances, all references
     in these Terms to Customer shall be deemed to be applicable to the Customer
     Affiliate with respect to that Sales Order, unless otherwise set forth in
     writing. With respect to each such Sales Order, such Customer Affiliate
     becomes a party to these Terms and references to Customer in these Terms
     are deemed to be references to such Customer Affiliate. Each Sales Order is
     a separate obligation of the Customer entity that enters into such Sales
     Order, and the rights granted in connection with such Sales Order are
     solely for the benefit of such Customer entity that enters into such Sales
     Order, and no other Customer entity has any liability, obligation or rights
     under such Sales Order.

 2.  Licenses.
     
     2.1 Licensed Materials.
     
     2.1.1 If the Subscription is for Software deployed in Customer’s Computing
     Environment, Teleport hereby grants to Customer during the Subscription
     Term, a nonexclusive, worldwide (subject to Section 12.4), non-transferable
     (except as permitted under Section 12.2), license to deploy, operate and
     use the Software in Customer’s Computing Environment and to allow its Users
     to access and use the Software, as so deployed, in accordance with these
     Terms, the Documentation and Sales Order.
     
     2.1.2 If the Subscription is for Software deployed via SaaS Service,
     Teleport hereby grants to Customer during the Subscription Term, a
     nonexclusive, worldwide (subject to Section 12.4), non-transferable (except
     as permitted under Section 12.2), license to access and use the Software
     via the SaaS Service and to allow its Users to access and use the Software
     and SaaS Service, in accordance with these Terms, the Documentation and
     Sales Order.
     
     2.1.3 Permitted Use. Customer may use the SaaS Service and Software only in
     support of Customer’s internal operations.
     
     2.2 Users. Customer is responsible for all obligations hereunder arising in
     connection with its Users’ access and use of the Licensed Materials. In
     addition, Customer is liable for any act or omission by such User to the
     same degree as if the act or omission were performed by Customer such that
     a User’s breach of these Terms will be deemed to be a breach of these Terms
     by Customer.
     
     2.3 Restrictions. Except as specifically provided in these Terms, Customer
     and its User may not (a) copy the Licensed Materials, in whole or in part;
     distribute copies of Licensed Materials, in whole or in part, to any third
     party; (b) modify, adapt, translate, make alterations to or make derivative
     works based on Licensed Materials or any part thereof; (c) decompile,
     reverse engineer, disassemble or otherwise attempt to derive source code,
     algorithms or the underlying structure of the Software; (d) use, rent,
     loan, sub-license, lease, distribute or attempt to grant other rights to
     any part of the Licensed Materials to third parties; (e) use the Licensed
     Materials to act as a consultant, service bureau or application service
     provider; (f) permit access of any kind to the Licensed Materials to any
     third party; (g) incorporate the Software into a product or service
     Customer provides to a third party; or (h) access or use the Software to
     develop a competitive product or service, or engage in competitive analysis
     or benchmarking.

 3.  Services, Product Previews, Free Trials and Third Party Services.
     
     3.1 Professional Services. Teleport may provide Professional Services under
     these Terms. The scope, pricing, and other terms for these services will be
     described in the applicable Sales Order.
     
     3.2 Support Services. During the Subscription Term, Teleport will provide
     Support Services to Customer in accordance with the support package
     purchased by Customer.
     
     3.3 Product Previews. During the Term, Teleport may offer access to Product
     Previews. Use of Products Previews is permitted only for Customer’s
     internal evaluation during the period designated by Teleport. Either Party
     may terminate Customer’s use of Product Previews at any time for any
     reason. Customer acknowledges and understands that Product Previews may
     contain bugs, errors, omissions, or otherwise be inoperable, incomplete or
     include features never released. The Product Previews, including without
     limitation Customer’s assessment of or Feedback are the Confidential
     Information of Teleport. Notwithstanding anything else in this Agreement,
     Teleport offers no warranty, indemnity, or Support Services for Product
     Previews.
     
     3.4 Free Trial. If Customer registers for a free trial, Teleport will make
     the Software or SaaS Services available to Customer on a trial basis free
     of charge until the earlier of (a) the end of the free trial period for
     which Customer registered to use the applicable Software or SaaS Services,
     or (b) the start date of any purchased subscription ordered by Customer for
     such Software or SaaS Services, or (c) termination by Teleport in its sole
     discretion. Additional trial terms and conditions may appear on the trial
     registration web page. Any such additional terms and conditions are
     incorporated into these Terms by reference and are legally binding.
     Notwithstanding anything else in this Agreement, Teleport offers no
     warranty, indemnity, or Support Services for Free Trials involving the
     Software or SaaS Services.
     
     3.5 This Party Services. Teleport may utilize certain third party software,
     technology, or services (“Third Party Services”) to facilitate and support
     the SaaS Service, including to process and administer payment. Teleport
     does not control and is not responsible for any third party software,
     technology, or services integrated with the SaaS Service or accessed or
     used by Customer in connection with Customer’s use of the SaaS Service. The
     ability to use third party software, technology, or services in connection
     with the SaaS Service does not imply any endorsement by Teleport and
     Teleport makes no representations or warranties with respect to any third
     party software, technology, or services. If Customer or Users are required
     to agree to any third party software licenses or other third party terms,
     Customer shall be responsible for complying with such third party terms and
     conditions and for compliance by its Users.
     
     3.6 NOTWITHSTANDING THE “REPRESENTATIONS AND WARRANTIES, REMEDIES AND
     DISCLAIMERS” SECTION AND “TELEPORT INDEMNITY” SECTIONS BELOW, PRODUCT
     PREVIEWS AND FREE TRIALS OF THE SOFTWARE AND SAAS SERVICES ARE PROVIDED
     “AS-IS” WITHOUT ANY WARRANTY AND TELEPORT SHALL HAVE NO INDEMNIFICATION
     OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO ANY PRODUCT PREVIEWS
     OR THE SOFTWARE OR SAAS SERVICES FOR THE FREE TRIAL PERIOD UNLESS SUCH
     EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH
     CASE TELEPORT’S LIABILITY WITH RESPECT TO THE PRODUCT PREVIEWS OR SOFTWARE
     OR SAAS SERVICES PROVIDED DURING THE FREE TRIAL SHALL NOT EXCEED FIVE
     HUNDRED DOLLARS ($500.00). WITHOUT LIMITING THE FOREGOING, TELEPORT AND ITS
     AFFILIATES DO NOT REPRESENT OR WARRANT TO CUSTOMER THAT: (A) CUSTOMER’S USE
     OF THE PRODUCT PREVIEWS OR THE SOFTWARE OR SAAS SERVICES DURING THE FREE
     TRIAL PERIOD WILL MEET CUSTOMER’S REQUIREMENTS, AND (B) CUSTOMER’S USE OF
     THE PRODUCT PREVIEWS OR THE SOFTWARE OR SAAS SERVICES DURING THE FREE TRIAL
     PERIOD WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR.
     NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE “LIMITATION OF LIABILITY”
     SECTION BELOW, CUSTOMER SHALL BE FULLY LIABLE UNDER THESE TERMS TO TELEPORT
     AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF THE
     PRODUCT PREVIEWS OR THE SOFTWARE OR SAAS SERVICES DURING THE FREE TRIAL
     PERIOD, ANY BREACH BY CUSTOMER OF THESE TERMS AND ANY OF CUSTOMER’S
     INDEMNIFICATION OBLIGATIONS HEREUNDER.

 4.  Billing and Payment.
     
     4.1. Monthly and Annual Plans. Subscriptions for Software deployed in the
     Customer’s Computing Environment are offered on an annual basis and
     Subscriptions for the SaaS Service are offered either on a monthly
     subscription basis (e.g., Teleport Team) or an annual subscription basis.
     
     4.2. Renewals. Except as otherwise specified in the Sales Order, unless
     either Party cancels Customer’s Subscription prior to expiration of the
     current Subscription Term, Customer’s Subscription will automatically renew
     for another Subscription Term of a period equal to Customer’s initial
     Subscription Term. Customer will provide any notice of non-renewal through
     the means Teleport designates, which may include settings in the Customer’s
     account or contacting the Teleport support team. The cancellation of a
     Subscription means that Customer will not be charged for the next billing
     cycle, but Customer will not receive any refunds or credits for amounts
     that have already been charged. Unless otherwise set forth in the
     applicable Sales Order, the Software will be charged at the then-current
     rates.
     
     4.3. Payment. Customer will pay all fees by the due dates and in the
     currency specified in the applicable invoice. Late payments are subject to
     a charge of 1.5% per month or the maximum amount allowed by law, whichever
     is less, and may be assessed by Teleport in its discretion. Customer agrees
     that Teleport may bill Customer’s credit card or other payment method for
     renewals, additional users, overages to set limits or scopes of use, and
     unpaid fees, as applicable. All fees are non-refundable except as expressly
     provided in these Terms.
     
     4.3.1. Self-Service Plans. If Customer purchases a monthly Subscription to
     the SaaS Service (e.g., Teleport Team), all payments under these Terms will
     be made and processed using a third party processing platform (“PSP”) as
     indicated on the invoice. Customer may be required to register and create
     an account with the PSP. Payment processing services for the SaaS Service
     provided by the PSP are subject to the PSP’s terms and conditions, terms of
     service, or similar contract (“PSP Agreement”). By agreeing to these Terms,
     Customer agrees to be bound by the PSP Agreement. As a condition of
     Teleport enabling payment processing services through the PSP, Customer
     agrees to provide Teleport accurate and complete information, and Customer
     authorizes Teleport to share it and transaction information related to
     Customer’s use of the payment processing services provided by the PSP.
     Teleport is not a party to the PSP Services Agreement as the PSP Services
     Agreement is a contract between Customer and the PSP. Accordingly, Teleport
     has no obligation, responsibility or liability to Customer any User under
     the PSP Services Agreement.
     
     4.4. Taxes. Customer is responsible for any sales, use, duty, goods and
     services tax, value-added, withholding or similar taxes, tariffs, levies,
     duties and other governmental charges whether domestic or foreign
     (collectively, “Taxes”); other than Teleport’s income. If Customer is
     required by law to withhold any Taxes, Customer must provide Teleport with
     an official tax receipt or other appropriate documentation, and all fees
     are payable hereunder without any deduction for such withheld Taxes or
     otherwise. If Teleport has the legal obligation to pay or collect Taxes for
     which Customer is responsible, the appropriate amount shall be invoiced to
     and paid by Customer, unless Customer provides Teleport with a valid tax
     exemption certificate authorized by the appropriate taxing authority.
     
     4.5. Purchase Order. If the Customer requires the use of a purchase order,
     the Customer is responsible for providing the applicable purchase order at
     the time of purchase. No provision of any purchase order or other business
     form employed by Customer will supersede or supplement the terms of these
     Terms, and any such document relating to these Terms will be for
     administrative purposes only and will have no legal effect.
     
     4.6. Suspension and Acceleration. If any fees owing by Customer under these
     Terms is thirty (30) days or more overdue, (or ten (10) or more days
     overdue in the case of amounts Customer has authorized Teleport to charge
     to Customer’s credit card), Teleport may, without limiting its other rights
     and remedies, accelerate Customer’s unpaid fee obligations under these
     Terms so that all such obligations become immediately due and payable, and
     suspend access to the Software and SaaS Services (as applicable) until such
     amounts are paid in full, provided that, other than for customers paying by
     credit card or direct debit whose payment has been declined, Teleport will
     give Customer at least ten (10) days’ prior notice that its account is
     overdue, in accordance with Section 12.8 (Notices) for billing notices,
     before suspending services to Customer.
     
     4.7. Audit. During the Term, Teleport may audit Customer's use of the
     Software to confirm its compliance with these Terms. Teleport will provide
     at least thirty (30) days prior notice and such audit will be conducted to
     not unreasonably interfere with Customer business activities. Teleport may
     conduct no more than one (1) audit in each six (6) month period during a
     Subscription Plan Term, which will be conducted during normal business
     hours. If an audit reveals non-compliance with these Terms, Teleport may
     invoice Customer for any past or ongoing excessive use, the reasonable
     costs of the audit and Customer will pay the invoice promptly after
     receipt. This remedy is without prejudice to any other remedies available
     to Teleport at law or equity or under these Terms.

 5.  Ownership.
     
     5.1. Reservation of Rights. Subject to the licenses granted herein,
     Teleport retains all right, title and interest (including, but not limited,
     to intellectual property rights) in and to the Licensed Materials, Product
     Previews, and all improvements, enhancements or modifications to the
     foregoing, and anything developed and delivered under these Terms,
     including without limitation Usage Data.
     
     5.2. Feedback. Customer may provide Teleport comments or suggestions for
     enhancements, improvements, new features, functionality, information, ideas
     or other feedback (collectively, “Feedback”) with respect to the Licensed
     Materials and/or Product Previews. Teleport will have full discretion to
     determine whether or not to proceed with the development of any requested
     enhancements, improvements, new features or functionality. Customer hereby
     grants Teleport a worldwide, perpetual, non-revocable, sublicensable,
     royalty-free right and license to use, copy, disclose, license, distribute,
     and exploit any Feedback in any format and in any manner without any
     obligation, payment, or restriction based on intellectual property rights
     or otherwise. Nothing in these Terms limits Teleport’s right to
     independently use, develop, evaluate, or market products, whether
     incorporating Feedback or otherwise.

 6.  Representations and Warranties.
     
     6.1. Mutual Warranties. Each Party represents and warrants that (a) it has
     the authority to enter in and perform these Terms and that the execution
     and delivery of these Terms has been duly authorized; (b) these Terms and
     such Party’s performance hereunder will not breach any other agreement to
     which the Party is a party or is bound or violate any obligation owed by
     such Party to any third party; and (c) it will comply with all laws, rules,
     and regulations applicable to such Party in its performance under these
     Terms.
     
     6.2. Licensed Material Warranties. Teleport represents and warrants that
     (a) in the case of Software deployed in the Customer’s Computing
     Environment, the Software will conform, in all material respects, to the
     specifications set forth in the Documentation, when installed, operated and
     used in accordance with the Documentation; and, (b) in the case of Software
     deployed as a SaaS Service, the Software will conform, in all material
     respects, to the specifications set forth in the Documentation during the
     Subscription Term.
     
     6.3. Service Warranties. Teleport represents and warrants that the Services
     will be performed in a professional manner in accordance with Teleport’s
     Service descriptions.
     
     6.4. Remedies. If the Licensed Materials or Services fail to conform to the
     warranties in this Section, Teleport will, at its option and expense,
     correct the Software and re-perform the Service as necessary to conform to
     the applicable warranties. If Teleport does not correct the Software or
     re-perform the Services to conform to the warranties within a reasonable
     time, not to exceed thirty (30) days (or such other period as may be agreed
     upon by the Parties) (the “Cure Period”), Customer may for a period of
     thirty (30) days following the conclusion of the Cure Period (or such other
     period as may be agreed upon by the Parties), elect to terminate the
     applicable Sales Order and these Terms, in which case Teleport will refund
     to Customer on a pro-rata basis any prepaid fees covering the remainder of
     the Subscription Term in the applicable Sales Order as of the effective
     date of termination.
     
     6.5. Warranty Exclusions. Notwithstanding anything to the contrary, the
     warranties in this Section do not cover and Teleport will not be
     responsible for (a) errors in or resulting from Customer Data, third party
     equipment, software or products; (b) misuse of the Licensed Materials or
     failure to follow the Documentation; (c) modifications to the Software or
     Services performed by anyone other than Teleport or its subcontractors; or
     (d) any Product Previews. The remedies in this Section will be Customer’s
     sole and exclusive remedies (and Teleport’s sole liability) for any breach
     of the warranties.
     
     6.6. Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE
     LICENSED MATERIALS AND SERVICES ARE PROVIDED “AS IS,” AND TELEPORT
     EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND,
     INCLUDING WITHOUT LIMITATION ANY WARRANTY OF NON-INFRINGEMENT, TITLE,
     FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY, OR MERCHANTABILITY,
     WHETHER EXPRESS, IMPLIED, OR STATUTORY. TELEPORT WILL NOT BE LIABLE FOR
     DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE
     OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE
     REASONABLE CONTROL OF TELEPORT. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND
     EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, TELEPORT DOES NOT MAKE ANY
     REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS,
     QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY
     LICENSED MATERIALS AND SERVICES, OR THAT (A) THE USE OF ANY LICENSED
     MATERIALS WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (B) THE
     LICENSED MATERIALS WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE,
     SOFTWARE, SYSTEM, OR DATA; (C) THE LICENSED MATERIALS AND SERVICES WILL
     MEET CUSTOMER’S REQUIREMENTS OR EXPECTATION; OR (D) ERRORS OR DEFECTS WILL
     BE CORRECTED. CUSTOMER MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF
     STATUTORILY REQUIRED WARRANTIES, IF ANY, WILL BE LIMITED TO THE SHORTEST
     PERIOD PERMITTED BY LAW.

 7.  Confidentiality.
     
     7.1. Definition. “Confidential Information” means any nonpublic information
     disclosed by either Party (“Disclosing Party”) to the other Party
     (“Receiving Party”) or accessible to the Receiving Party that is designated
     as confidential at the time of disclosure or that, given the nature of the
     information or the circumstances surrounding its disclosure, reasonably
     should be considered as confidential, including without limitation
     technical data, trade secrets, know-how, research, inventions, processes,
     designs, drawings, strategic roadmaps, plans, designs and architecture,
     security information, pricing and cost information, and other technical,
     financial or business information. The Licensed Materials are Confidential
     Information of Teleport. Confidential Information will not, however,
     include any information which: (a) was publicly known or made generally
     available to the public prior to the time of disclosure; (b) becomes
     publicly known or made generally available after disclosure through no
     fault of the Receiving Party; (c) is in the possession of the Receiving
     Party, without restriction as to use or disclosure, at the time of
     disclosure by the Disclosing Party; (d) was lawfully received, without
     restriction as to use or disclosure, from a third party (who does not have
     an obligation of confidentiality or restriction on use itself); or (e) is
     developed by the Receiving Party independently from these Terms and without
     use of or reference to the Disclosing Party’s Confidential Information.
     Except for rights expressly granted in these Terms, each Party reserves all
     rights in and to its Confidential Information.
     
     7.2. Obligations. The Receiving Party will maintain the confidentiality of
     the Disclosing Party’s Confidential Information and will avoid disclosure
     and unauthorized use of the Disclosing Party’s Confidential Information
     using reasonable precautions. The Receiving Party will protect the
     Disclosing Party’s Confidential Information with the same degree of care
     that a prudent person would exercise to protect its own confidential
     information of a like nature, and to prevent the unauthorized, negligent,
     or inadvertent use, disclosure, or publication thereof or access thereto.
     The Receiving Party will restrict Confidential Information to individuals
     who need to know such Confidential Information and who are bound to
     confidentiality obligations at least as protective as the restrictions
     described in this Section. Except as necessary for the proper use of the
     Licensed Materials, the exercise of a Party’s rights under these Terms,
     performance of a Party’s obligations under these Terms or as otherwise
     permitted under these Terms, neither Party will use Confidential
     Information of the other Party for any purpose except in fulfilling its
     obligations or exercising its rights under these Terms. The Receiving Party
     will promptly notify the Disclosing Party if it becomes aware of any
     unauthorized use or disclosure of the Disclosing Party’s Confidential
     Information, and reasonably cooperate with the Disclosing Party in attempts
     to limit disclosure.
     
     7.3. Compelled Disclosure. If the Receiving Party is requested or compelled
     by applicable law or order of a court of competent jurisdiction, regulatory
     authority, or governmental department or agency, to disclose any of
     Disclosing Party's Confidential Information, Receiving Party’s disclosure
     of such Confidential Information shall not constitute a breach of these
     Terms; provided that Receiving Party provides Disclosing Party with
     reasonably prompt written notice, to the extent legally permitted, so that
     Disclosing Party may seek an appropriate remedy and/or waive compliance
     with this provision. The Receiving Party shall reasonably cooperate with
     the Disclosing Party in protecting against any such disclosure and/or
     obtaining a protective order narrowing the scope of such disclosure and/or
     use of Confidential Information. Upon disclosure, Receiving Party shall (a)
     disclose only that portion of the Confidential Information that is
     necessary to comply with the applicable law or order; and (b) assert the
     privileged and confidential nature of Confidential Information against the
     Party seeking disclosure. Notwithstanding any provisions herein, if
     Customer is a government agency or entity, Customer will comply with all
     laws applicable to it with respect to disclosure of public information.
     
     7.4. Injunctive Relief. The Receiving Party acknowledges and agrees that
     due to the unique nature of the Disclosing Party’s Confidential
     Information, there can be no adequate remedy at law for any breach of its
     obligations hereunder, which breach may result in irreparable harm to the
     Disclosing Party, and therefore, that upon any such breach or any threat
     thereof, the Disclosing Party shall be entitled to seek appropriate
     equitable relief in addition to whatever remedies it might have at law.

 8.  Additional SaaS Service Obligations and Responsibilities. This Section
     applies to Subscriptions for Software deployed via the SaaS Service only.
     
     8.1. Acceptable Use.
     
     8.1.1. Customer will not use the SaaS Service to (a) store, download or
     transmit infringing or illegal content, or any viruses, “Trojan horses” or
     other harmful code; (b) engage in any fraudulent or illegal activity; (c)
     interfere with or disrupt the integrity or performance of the SaaS Service,
     component or data contained therein or on Teleport’s system or network or
     circumvent the security features of the SaaS Service; or (d) perform
     penetration testing, vulnerability testing or other security testing on the
     SaaS Service, component or Teleport’s systems or networks or otherwise
     attempt to gain unauthorized access to the SaaS Service or Teleport systems
     or networks.
     
     8.1.2. Teleport may suspend Customer’s or a User’s right to access or use
     any portion or all of the SaaS Service immediately upon notice to Customer
     (a) if Teleport, after reasonable due diligence given the nature and
     severity of the issue, reasonably determines that (i) Customer or a User’s
     use of the SaaS Service poses a material risk to the security or operation
     of Teleport’s systems, the SaaS Service or the systems or data of any other
     customer, or (ii) Customer or a User’s use of the SaaS Service violates
     these Terms or is illegal or fraudulent; or (b) Customer fails to pay any
     undisputed amounts within thirty (30) days after notice of past due
     amounts. To the extent reasonably practicable, Teleport will limit the
     suspension of the SaaS Service pursuant to subsection (a) as needed to
     mitigate the applicable risk. Teleport will promptly restore the SaaS
     Service to Customer upon resolution of the issue and/or payment of the
     outstanding amounts (as applicable).
     
     8.2. Customer Data.
     
     8.2.1. Customer is and will continue to be the sole and exclusive owner of
     all Customer Data and other Confidential Information of Customer. Nothing
     in these Terms will be construed or interpreted as granting to Teleport any
     rights of ownership or any other proprietary rights in or to the Customer
     Data.
     
     8.2.2. Customer will obtain all necessary consents, authorizations and
     rights and provide all necessary notices and disclosures in order to
     provide Customer Data to Teleport and for Teleport to use Customer Data in
     the performance of its obligations in accordance with the terms of these
     Terms, including any access or transmission to third parties with whom
     Customer shares or permits access to Customer Data.
     
     8.2.3. Customer hereby grants to Teleport a nonexclusive, worldwide,
     royalty-free right and license to copy, distribute, display, host, process,
     store, transmit, and use Customer Data as necessary for Teleport to provide
     the Software, Services and perform its obligations and exercise its rights
     under these Terms.
     
     8.3. Usage Data. Nothing in these Terms will restrict (a) Teleport’s use of
     Usage Data or data derived from Usage Data that does not identify or
     permit, alone or in conjunction with other data, identification,
     association, or correlation of or with Customer, its Affiliates, or Users;
     or (b) either Party’s use of any data, records, files, content or other
     information related to any third party that is collected, received, stored
     or maintained by a Party independently from these Terms.
     
     8.4. Security. Teleport agrees to maintain appropriate administrative,
     physical and technical measures designed to secure its systems from
     unauthorized disclosure or modification, which are described at
     https://goteleport.com/legal/security-addendum/ and incorporated by
     reference herein.
     
     8.5. Data Protection Addendum. If Teleport processes personal data as part
     of Customer Data, the Parties agree that such personal data will be
     processed in accordance with the terms of the Teleport Data Processing
     Addendum (“DPA”) located at https://goteleport.com/legal/dpa and
     incorporated by reference herein.

 9.  Limitations of Liability.
     
     9.1. Consequential Damages Waiver. EXCEPT FOR EXCLUDED CLAIMS, IN NO EVENT
     WILL EITHER PARTY BE LIABLE FOR ANY EXEMPLARY, INCIDENTAL, INDIRECT,
     PUNITIVE, RELIANCE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS
     OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE),
     STRICT LIABILITY OR OTHERWISE (INCLUDING WITHOUT LIMITATION, LOSS OF
     PROFITS OR REVENUE, LOSS OF GOODWILL, REPUTATIONAL HARM, LOSS OF DATA,
     INTERRUPTION OF BUSINESS), EVEN IF SUCH PARTY HAS BEEN INFORMED OF THE
     POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
     
     9.2. Liability Cap. EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY’S TOTAL
     AGGREGATE LIABILITY TO THE OTHER PARTY UNDER THESE TERMS ARE LIMITED TO THE
     AMOUNT ACTUALLY PAID OR PAYABLE BY CUSTOMER TO TELEPORT UNDER THESE TERMS
     DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
     
     9.3. Excluded Claims. “Excluded Claims” mean (a) amounts owed by Customer
     under any Sales Order; (b) either Party’s indemnification obligations in
     Section 10 (Indemnification); (c) Customer’s breach of Section 2.3
     (Restrictions); and (d) a Party’s gross negligence or willful misconduct in
     the performance of its obligations under these Terms.
     
     9.4. Nature of Claims and Failure of Essential Purpose. The Parties agree
     that the waivers and limitations specified in this Section apply regardless
     of the form of action, whether in contract, tort (including negligence),
     strict liability or otherwise and will survive and apply even if any
     limited remedy specified in these Terms is found to have failed of its
     essential purpose.

 10. Indemnification.
     
     10.1. Teleport Indemnity. Teleport will, at its expense, defend Customer
     and its Affiliates and their respective officers, directors, employees,
     agents and representatives (collectively “Customer Indemnified Parties”)
     from and against any claim, action, proceeding or lawsuit brought by a
     third party (“Claims”) alleging that the Licensed Materials, when used as
     authorized under these Terms, infringes any third party patent, trademark
     or copyright, or misappropriate any third party trade secret. Teleport will
     indemnify Customer Indemnified Parties for any damages and costs finally
     awarded by a court of competent jurisdiction or agreed to in a settlement
     agreement executed by Teleport.
     
     10.2. Customer Indemnity. Customer will, at its expense, defend Teleport
     and its Affiliates and their respective officers, directors, employees,
     agents and representatives (collectively “Teleport Indemnified Parties”)
     from and against any and all Claims arising out of, resulting from or in
     connection with Customer’s use or misuse of the Licensed Materials and/or
     Services, including without limitation (a) Claims by Users; (b)
     unauthorized disclosure or use of personal information, including without
     limitation, information in Customer Data; or (c) infringement or
     misappropriation of any copyright, patent, trademark or trade secret by the
     Customer Data or Teleport’s permitted use thereof. Customer will indemnify
     Teleport Indemnified Parties for any damages and costs finally awarded by a
     court of competent jurisdiction or agreed to in a settlement executed by
     Customer. Notwithstanding any provisions herein, if Customer is a
     government entity, this Section will not apply except as permitted by
     applicable law.
     
     10.3. Process. The Party seeking indemnification (“Indemnified Party”) will
     give the other Party (“Indemnifying Party”) prompt written notice of the
     Claim for which it seeks indemnification, provided that failure or delay in
     providing such notice will not release the Indemnifying Party from any
     obligations hereunder except to the extent that the Indemnifying Party is
     prejudiced by such failure. The Indemnified Party will give the
     Indemnifying Party their reasonable cooperation in the defense of each
     Claim for which indemnity is sought, at the Indemnifying Party’s expense.
     An Indemnified Party may participate in the defense at its own expense. The
     Indemnifying Party will control the defense or settlement of the Claim,
     provided that the Indemnifying Party, without the Indemnified Party’s prior
     written consent (a) will not enter into any settlement that; (i) includes
     any admission of fault by the Indemnified Party; (ii) imposes any financial
     obligations on the Indemnified Party that Indemnified Party is not
     obligated to pay under this Section; (iii) imposes any non-monetary
     obligations on any Indemnified Party; and (iv) does not include a full and
     unconditional release of any Indemnified Party; and (b) will not consent to
     the entry of judgment, except for a dismissal with prejudice of any Claim
     settled as described in (a). The Indemnifying Party will ensure that any
     settlement into which it enters for any Claim is made confidential, except
     where not permitted by applicable law. THIS SECTION SETS FORTH THE
     INDEMNIFIED PARTY’S SOLE AND EXCLUSIVE REMEDY AND THE ENTIRE LIABILITY OF
     THE INDEMNIFYING PARTY WITH RESPECT TO ANY CLAIM.
     
     10.4. Infringement Remedy. If Customer’s use of the Licensed Materials is
     (or in Teleport’s opinion is likely to be) enjoined, whether by court order
     or by settlement, or if Teleport determines such actions are reasonably
     necessary to avoid liability, Teleport may, at its option and in its
     discretion (a) procure the right or license for Customer’s continued use of
     the Licensed Materials in accordance with these Terms; (b) modify or
     replace the Licensed Materials so that the modified or replaced Licensed
     Materials are reasonably comparable in functionality and do not infringe,
     misappropriate or violate any third party copyright, patent, trademark or
     trade secret; or (c) terminate Customer’s right to continue using the
     Licensed Materials and refund to Customer on a pro-rata basis any prepaid
     fees covering the remainder of the Subscription Term in the applicable
     Sales Order as of the effective date of termination.
     
     10.5. Limitations. Teleport’s indemnification obligations do not apply (a)
     if the Licensed Materials are modified by anyone other than Teleport; (b)
     if the Licensed Materials are used in combination with any third party
     product, software, service or equipment; (c) Customer’s breach of these
     Terms; (d) to any Claim arising as a result of circumstances covered by
     Customer’s indemnification obligations; (e) Customer's failure to
     incorporate Licensed Materials updates or upgrades that would have avoided
     the alleged infringement, provided Teleport offered such updates or
     upgrades without charge not otherwise required by these Terms; (f) Product
     Previews; and (g) Free Trials.

 11. Term and Termination.
     
     11.1. Term. These Terms commence on the Effective Date and continue until
     the expiration of all Subscriptions (“Term”), unless terminated as set
     forth in herein.
     
     11.2. Termination. Either Party may terminate these Terms (including all
     Sales Orders) if the other Party (a) fails to cure any material breach of
     these Terms within thirty (30) days after written notice; (b) ceases
     operation without a successor; or (c) seeks protection under a bankruptcy,
     receivership, trust deed, creditors’ arrangement, composition or comparable
     proceeding, or if such a proceeding is instituted against that Party and
     not dismissed within sixty (60) days thereafter.
     
     11.3. Effect of Termination.
     
     11.3.1. Upon any termination or expiration of the Subscription or these
     Terms, Customer’s right to use the Software licensed under such
     Subscription will terminate, and Customer’s access to the Software and
     Services provided under such Subscription will be disabled and
     discontinued.
     
     11.3.2. As soon as practicable following Customer’s written request,
     Teleport will delete or destroy the Customer Data or Customer Confidential
     Information in its possession, provided, however, Teleport may retain
     Customer Data or Customer Confidential Information if required by law or if
     such data exists within backups where it is put beyond practicable use and
     deleted in accordance with Teleport's separate retention timeframes for
     archival media, and such data will remain subject to the requirements of
     these Terms.
     
     11.3.3. Survival. The following Sections will survive any termination or
     expiration of these Terms: 2.3 (Restrictions), 4 (Billing and Payment), 5
     (Ownership), 7 (Confidentiality), 9 (Limitations of Liability), 10
     (Indemnification), 11.3 (Effect of Termination), 12 (General) and 13
     (Definitions), together with all other provisions of these Terms that may
     reasonably be interpreted or construed as surviving expiration or
     termination; but the nonuse and non-disclosure obligations of Section 7
     (Confidentiality) will expire three (3) years following the expiration or
     termination of these Terms, except with respect to, and for as long as, any
     Confidential Information constitutes a trade secret.

 12. General.
     
     12.1. Governing Law. These Terms will be governed and interpreted under the
     laws of the State of California, excluding its principles of conflict of
     laws. The Parties agree that any legal action or proceeding relating to
     these Terms will be instituted solely in the state and federal courts
     located in Santa Clara County, California. Each Party irrevocably submits
     to the jurisdiction of such courts, and each Party waives any objection
     that it may have to the laying of the venue of any such action or
     proceeding in the manner provided in this Section. The Parties agree that
     the United Nations Convention on Contracts for the International Sale of
     Goods does not apply to these Terms.
     
     12.2. Assignment. Neither Party may assign these Terms without the other
     Party’s prior written consent, except that a Party may assign these Terms
     upon written notice without such consent to an entity in connection with a
     reorganization, merger, consolidation, acquisition, or other restructuring
     involving all or substantially all of the assigning Party’s voting
     securities or assets. Non-permitted assignments are void. These Terms are
     binding upon, and inure to the benefit of, the Parties and their respective
     successors and assigns.
     
     12.3. Entire Agreement. These Terms constitutes the entire agreement
     between the Parties relating to the subject matter hereof (including, with
     respect to the subject matter hereof, any non-disclosure, confidentiality,
     trial or evaluation agreement previously entered into between the Parties),
     and there are no other representations, understandings or agreements
     between the Parties relating to the subject matter hereof. The terms in any
     business forms, purchase orders or quotes used by either Party will not
     amend or modify these Terms; any such documents are for administrative
     purposes only. In the event of any conflict between the terms of these
     Terms, the following order of precedence will apply (a) any amendment
     agreed upon by the Parties; (b) these Terms; and (c) Sales Order.
     
     12.4. Export. Customer will not (a) permit any third party to access or use
     the Software or SaaS Service in violation of any U.S. law or regulation; or
     (b) export any Software provided by Teleport or otherwise remove it from
     the United States except in compliance with all applicable U.S. laws and
     regulations. Without limiting the generality of the foregoing, Customer
     shall not permit any third party to access the SaaS Service or use the
     Software in, or export such Software to, a country subject to a U.S.
     embargo. Customer certifies that it and its Users are not on any of the
     relevant U.S. Government Lists of prohibited persons, including but not
     limited to the Treasury Department’s List of Specially Designated Nationals
     and the Commerce Department’s list of Denied Persons.
     
     12.5. Force Majeure. Neither Party will be liable to the other Party for
     any failure or delay in the performance of its obligations under these
     Terms (except for a failure to pay fees) if the delay or failure is due to
     events which are beyond the reasonable control of such Party, such as riot,
     natural disaster, pandemic, war, act of terrorism, blockade, labor dispute
     (not involving the Party claiming force majeure), embargo, civil or
     military authority, act of God, governmental action, failure or
     diminishment of power or telecommunications or data networks or services,
     or refusal of a license by a government agency.
     
     12.6. Government Rights. As defined in FAR 2.101, the Software and
     Documentation, developed at private expense, are “commercial products” and
     according to DFARS §252.227 and 7014(a)(1) and (5) are deemed to be
     “commercial computer software” and “commercial computer software
     documentation”. These Terms reflect (a) standard commercial practices for
     the acquisition of the Software and Documentation and (b) terms and
     conditions that Teleport customarily provides to its other customers. These
     Terms apply to Federal Customer’s use of the Software and Documentation as
     consistent with federal law and regulations. If these Terms conflict with
     federal law and regulations (see FAR 12.212(a)), those terms are deleted
     and unenforceable as applied to any Order Forms. If you are using the
     Software and Documentation on behalf of the U.S. Government and these Terms
     fail to meet the U.S. Government’s needs or are inconsistent in any respect
     with federal law, you will immediately discontinue your use of the Software
     and Documentation.
     
     12.7. No Third-Party Beneficiaries. There are no third party beneficiaries
     to these Terms.
     
     12.8. Notices. Except as otherwise specified in these Terms, all notices
     related to these Terms will be in writing and will be effective upon (a)
     personal delivery, (b) the second business day after mailing, or (c),
     except for notices of termination or an indemnifiable claim (“Legal
     Notices”), which shall clearly be identifiable as Legal Notices, the day of
     sending by email. Billing-related notices to Customer will be addressed to
     the relevant billing contact designated by Customer. All other notices to
     Customer will be addressed to the relevant administrator designated by
     Customer. All notices to Teleport must be sent to the following address 440
     North Barranca Avenue, No. 8219 Covina, CA 91723; Attention Legal or
     legalnotices@goteleport.com.
     
     12.9. Publicity. Unless otherwise specified in the applicable Sales Order,
     Teleport may use Customer’s name, logo, and marks to identify Customer as a
     Teleport customer on its website and other marketing materials.
     
     12.10. Relationship of Parties. The Parties are independent contractors.
     These Terms will not be construed as constituting either Party as a partner
     of the other or to create any other form of legal association that would
     give either Party the express or implied right, power or authority to
     create any duty or obligation of the other Party.
     
     12.11. Waiver and Severability. Waivers must be signed by the waiving
     party’s authorized representative and cannot be implied from conduct. If
     any term or provision of these Terms is held invalid, illegal or
     unenforceable, it will be limited to the minimum extent necessary so the
     rest of these Terms remain in effect.
     
     12.12. Subcontracting. Teleport may use subcontractors and permit them to
     exercise the rights granted to Teleport in order to provide the Software
     and Services under these Terms, provided (a) Teleport will remain
     responsible for its subcontractors compliance with the terms of these
     Terms; and (b) Teleport will be responsible for any act or omission by such
     subcontractor to the same degree as if the act or omission were performed
     by Teleport.
     
     12.13. Amendments. Teleport may modify the terms and conditions of these
     Terms from time to time, with notice to you in accordance with Section 12.8
     (Notices) or by posting the modified terms on the Teleport website. Unless
     otherwise specified by Teleport, changes become effective for Customer upon
     renewal of the then-current Subscription or purchase of a new Subscription
     after the updated version of these Terms goes into effect. Customer’s
     continued use of the Licensed Materials after the updated version of these
     Terms goes into effect will constitute Customer’s acceptance of such
     updated version of these Terms.

 13. Definitions.
     
     13.1. “Affiliate” means, with respect to a Party, any entity that directly,
     or indirectly through one or more intermediaries, controls, or is
     controlled by, or is under common control with such Party; where control
     (including "controlled by" and "under common control with") means ownership
     of fifty percent (50%) or more of the outstanding voting securities.
     
     13.2. “Customer Data” means all information that is (a) processed or stored
     through the SaaS Service by Customer or on Customer’s behalf; and (b)
     Account Credentials.
     
     13.3. “Customer’s Computing Environment” means the Customer computing
     environment in which Teleport authorizes use of the Subscription.
     
     13.4. “Documentation” means the end user technical documentation created by
     Teleport and provided with the Software, available at the following URL:
     https://goteleport.com/docs/.
     
     13.5. “Licensed Materials” means, collectively, the SaaS Service, Software,
     and Documentation that Teleport makes available as part of a Subscription.
     
     13.6. “Product Previews” mean access to the Software or SaaS Service (or
     features) on an evaluation, free, trial, beta or early access basis.
     
     13.7. “Professional Services” mean the implementation, consulting, training
     and/or other services described in the applicable Sales Order.
     
     13.8. “Software” means the proprietary software identified in the
     applicable Sales Order that Teleport provides as part of a Subscription,
     including any patches, bug fixes, or corrections of the Software that
     Teleport provides as part of the Support Services.
     
     13.9. “SaaS Service” means access and use of the Software, as deployed and
     hosted by Teleport in Teleport’s Computing Environment.
     
     13.10. “Sales Order” means an order form, online order page(s), or other
     Teleport-approved ordering document or process that references these Terms
     and describes the Software, SaaS Service and/or Services that Customer is
     ordering from Teleport (or its reseller).
     
     13.11. “Services” means, collectively, the Professional Services and
     Support Services.
     
     13.12. “Subscription” means the Software subscription for a specific use
     capacity (e.g., number of Users, protocols, usage, etc.), whether deployed
     in Customer’s Computing Environment, and/or provided as a SaaS Service
     through Teleport’s Computing Environment.
     
     13.13. “Subscription Term” means the period of the Subscription set forth
     in the applicable Sales Order.
     
     13.14. “Support Services” means the technical support services for the
     Software as more fully described in the support terms. The level of support
     services will be specified in the applicable Sales Order.
     
     13.15. “Teleport’s Computing Environment” means the computing
     infrastructure and systems used by Teleport to provide the Software via the
     SaaS Service.
     
     13.16. “Usage Data” means data and data elements (other than Customer Data)
     collected by the Software or SaaS Service regarding the configuration,
     environment, usage, performance, vulnerabilities and security of the
     Software or SaaS Service that may be used to generate data, logs,
     statistics and reports regarding performance, availability, integrity and
     security of the Software or SaaS Service.
     
     13.17. “User” means the agents, employees, contractors, subcontractors,
     applications or infrastructure components (as applicable) of Customer or
     its Affiliates.

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