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Submitted URL: https://click.e.pnc.com/?qs=4bffe85edf6e0bea640b063c2b29318d6bad83d291f2a60dadc5fe5f14acedb19159ac79d28ca06d7512a425c7d9...
Effective URL: https://www.pnc.com/en/customer-service.html?WT.mc_id=OLB22_Email_OLB2041402
Submission: On June 13 via api from US — Scanned from DE
Effective URL: https://www.pnc.com/en/customer-service.html?WT.mc_id=OLB22_Email_OLB2041402
Submission: On June 13 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
POST https://www.onlinebanking.pnc.com/alservlet/PNCOnlineBankingServlet
<form class="cmp-login__form " method="post" action="https://www.onlinebanking.pnc.com/alservlet/PNCOnlineBankingServlet">
<div class="cmp-login__user-inputs-container aem-Grid aem-Grid--12">
<input type="hidden" name="fromPnc" value="true">
<div class="aem-GridColumn aem-GridColumn--default--8">
<div class="cmp-login__user-inputs-container top aem-Grid aem-Grid--8">
<div name="userIdInput" class="cmp-login__user-id-input cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<label>User ID (required) <input type="text" name="userId" placeholder="Enter User ID" class="cmp-login__user-id-input-field" autocomplete="off"></label>
</div>
<div class="cmp-login__user-id-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4 small">
<label class="cmp-login__checkbox-label">Remember User ID <span class="cmp-login__max-users-info">You have the maximum number of saved User IDs (3)</span>
<input type="checkbox" name="save_user_id" value="false" aria-describedby="cmp-login__tooltip-copy-small-0" class="cmp-login__save-user-id" aria-checked="false">
<span class="checkbox-visible" role="checkbox" tabindex="0" aria-label="Remember User ID" aria-describedby="cmp-login__tooltip-copy-small-0" aria-checked="false"></span>
</label>
<div class="cmp-login__tooltip" style="display: none;">
<div class="cmp-login__alert-container">
<span class="cmp-login__alert far fa-exclamation-triangle"></span>
<p role="tooltip" id="cmp-login__tooltip-copy-small-0">DO NOT check this box if you are using a public computer. User IDs potentially containing sensitive information will not be saved.</p>
<div class="triangle-down"></div>
</div>
</div>
</div>
<div name="password" class="cmp-login__password-input cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<label>Password (required) <input type="password" name="password" placeholder="Enter Password" class="cmp-login__password-input-field" autocomplete="off"></label>
</div>
</div>
<div class="cmp-login__user-inputs-container aem-Grid aem-Grid--8">
<div class="cmp-login__user-id-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4 large">
<label class="cmp-login__checkbox-label">Remember User ID <span class="cmp-login__max-users-info">You have the maximum number of saved User IDs (3)</span>
<input type="checkbox" name="save_user_id" value="false" aria-describedby="cmp-login__tooltip-copy-large-1" class="cmp-login__save-user-id" aria-checked="false">
<span class="checkbox-visible" role="checkbox" tabindex="0" aria-label="Remember User ID" aria-describedby="cmp-login__tooltip-copy-large-1" aria-checked="false"></span>
</label>
<div class="cmp-login__tooltip" style="display: none;">
<div class="cmp-login__alert-container">
<span class="cmp-login__alert far fa-exclamation-triangle"></span>
<p role="tooltip" id="cmp-login__tooltip-copy-large-1">DO NOT check this box if you are using a public computer. User IDs potentially containing sensitive information will not be saved.</p>
<div class="triangle-down"></div>
</div>
</div>
</div>
<div class="cmp-login__recover-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<a class="cmp-login__recover-link recover-link" href="https://www.onlinebanking.pnc.com/alservlet/ForgotUserIdServlet">Forgot ID or Password?</a>
</div>
</div>
</div>
<div class="aem-GridColumn aem-GridColumn--default--4">
<div name="submit" class="cmp-login__submit-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<input type="submit" role="button" value="Login" class="cmp-login__submit" disabled="disabled">
<div class="cmp-login__enroll-bottom">
<span>or</span>
<a class="cmp-login__enroll-link enroll-link enroll-other" href="https://secure.pnc.com/web-auth/enrollment/verify-identity">Enroll In Online Banking</a>
</div>
</div>
</div>
</div>
</form>.
<form id="navSearchForm" class="cmp-search__form" action=".">
<div class="cmp-search__columns-container">
<div class="cmp-search__search-field-container cmp-search__column">
<input type="search" value="" name="navSearchField" id="navSearchField" placeholder="Search" aria-label="search" title="Search" class="cmp-search__input-field ui-autocomplete-input" autocomplete="off" aria-describedby="cmp-search__instructions"
aria-owns="ul-id-1" aria-expanded="false" aria-autocomplete="list" aria-activedescendant="" role="combobox">
<span class="fal fa-search cmp-search__search-field-icon show"></span>
<span role="button" tabindex="0" class="fal fa-times cmp-search__search-field-cancel-button hide" aria-label="clear"></span>
<span id="cmp-search__instructions">When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.</span>
</div>
<div class="cmp-search__submit-button-container cmp-search__column">
<input type="submit" tabindex="0" role="button" value="Search" class="cmp-search__submit" disabled="disabled">
</div>
</div>
</form>POST https://www.onlinebanking.pnc.com/alservlet/PNCOnlineBankingServlet
<form class="cmp-login__form " method="post" action="https://www.onlinebanking.pnc.com/alservlet/PNCOnlineBankingServlet">
<div class="cmp-login__user-inputs-container aem-Grid aem-Grid--12">
<input type="hidden" name="fromPnc" value="true">
<div class="aem-GridColumn aem-GridColumn--default--8">
<div class="cmp-login__user-inputs-container top aem-Grid aem-Grid--8">
<div name="userIdInput" class="cmp-login__user-id-input cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<label>User ID (required) <input type="text" name="userId" placeholder="Enter User ID" class="cmp-login__user-id-input-field" autocomplete="off"></label>
</div>
<div class="cmp-login__user-id-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4 small">
<label class="cmp-login__checkbox-label">Remember User ID <span class="cmp-login__max-users-info">You have the maximum number of saved User IDs (3)</span>
<input type="checkbox" name="save_user_id" value="false" aria-describedby="cmp-login__tooltip-copy-small-2" class="cmp-login__save-user-id" aria-checked="false">
<span class="checkbox-visible" role="checkbox" tabindex="0" aria-label="Remember User ID" aria-describedby="cmp-login__tooltip-copy-small-2" aria-checked="false"></span>
</label>
<div class="cmp-login__tooltip" style="display: none;">
<div class="cmp-login__alert-container">
<span class="cmp-login__alert far fa-exclamation-triangle"></span>
<p role="tooltip" id="cmp-login__tooltip-copy-small-2">DO NOT check this box if you are using a public computer. User IDs potentially containing sensitive information will not be saved.</p>
<div class="triangle-down"></div>
</div>
</div>
</div>
<div name="password" class="cmp-login__password-input cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<label>Password (required) <input type="password" name="password" placeholder="Enter Password" class="cmp-login__password-input-field" autocomplete="off"></label>
</div>
</div>
<div class="cmp-login__user-inputs-container aem-Grid aem-Grid--8">
<div class="cmp-login__user-id-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4 large">
<label class="cmp-login__checkbox-label">Remember User ID <span class="cmp-login__max-users-info">You have the maximum number of saved User IDs (3)</span>
<input type="checkbox" name="save_user_id" value="false" aria-describedby="cmp-login__tooltip-copy-large-3" class="cmp-login__save-user-id" aria-checked="false">
<span class="checkbox-visible" role="checkbox" tabindex="0" aria-label="Remember User ID" aria-describedby="cmp-login__tooltip-copy-large-3" aria-checked="false"></span>
</label>
<div class="cmp-login__tooltip" style="display: none;">
<div class="cmp-login__alert-container">
<span class="cmp-login__alert far fa-exclamation-triangle"></span>
<p role="tooltip" id="cmp-login__tooltip-copy-large-3">DO NOT check this box if you are using a public computer. User IDs potentially containing sensitive information will not be saved.</p>
<div class="triangle-down"></div>
</div>
</div>
</div>
<div class="cmp-login__recover-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<a class="cmp-login__recover-link recover-link" href="https://www.onlinebanking.pnc.com/alservlet/ForgotUserIdServlet">Forgot ID or Password?</a>
</div>
</div>
</div>
<div class="aem-GridColumn aem-GridColumn--default--4">
<div name="submit" class="cmp-login__submit-block cmp-login__input-wrapper aem-GridColumn aem-GridColumn--default--4">
<input type="submit" role="button" value="Login" class="cmp-login__submit" disabled="disabled">
<div class="cmp-login__enroll-bottom">
<span>or</span>
<a class="cmp-login__enroll-link enroll-link enroll-other" href="https://secure.pnc.com/web-auth/enrollment/verify-identity">Enroll In Online Banking</a>
</div>
</div>
</div>
</div>
</form>Text Content
SIGN ON
SIGN ON TO ONLINE BANKING
OR SELECT ANOTHER SERVICE
* Mortgage Application Status Tracker
* I-Link
* PNC Benefit Plus HSA
* I-Hub
* PNCI International
Close Menu or Return to Online Banking Login
User ID (required)
Remember User ID You have the maximum number of saved User IDs (3)
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Password (required)
Remember User ID You have the maximum number of saved User IDs (3)
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Forgot ID or Password?
or Enroll In Online Banking
Sign On to Mobile Banking
Get our mobile banking app:
* Personal
* Products & Services
BANKING
Banking
* Virtual Wallet®
* Checking
* Savings
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* Prepaid & Debit Cards
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Borrowing
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* Explore Options in the Lending Portal
INVESTING & MANAGING WEALTH
INVESTING & MANAGING WEALTH
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EXPLORE TOPICS
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* See All
POPULAR
* The Great Timing Debate: When to Claim Your Social Security Benefit
* Kids Flown the Coop? 10 Not-So-Obvious Money Tips for Empty Nesters
* Do You Know the Most Common Types of Cybercrime?
* 5 Questions to Consider as You Plan Your Retirement Income Strategy
* See All
FEATURED
HOW MOBILE BANKING CAN HELP YOU SAVE TIME AND MONEY
When it comes to getting your banking questions answered, using your
mobile banking app can help you save time and even allow you to avoid
fees.
* Support
STAY INFORMED ON NEWS AND ISSUES
IMPACTING PNC CUSTOMERS
Visit Update Center
SECURITY & PRIVACY
Security & Privacy
* Report Fraud
* Report Phishing Attempt
* Privacy Policy
* Visit Security & Privacy Center
SUPPORT
Support
* Coronavirus (COVID-19) Assistance
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* Home Equity Customer Center
* Mortgage Customer Center
* Personal Loans & Lines of Credit Customer Center
* Frequently Asked Questions
HOW CAN WE HELP YOU
How Can We Help You
* Call 1-888-PNC-Bank
* Tweet @PNCBank_Help
* Locate a Branch or ATM
* Schedule an Appointment
* Visit Customer Service Center
* Offers
* CHECKING & SAVINGS. TOGETHER.
Spend, save and grow your money with Virtual Wallet®.
* EARN $200
With the PNC Cash Rewards® Visa® Credit Card.
* $150 CASH OFFER
When you apply and close on a new Choice Home Equity Line of Credit.
* EARN $200
When you open and use a new, qualifying business checking account.
* Small Business
* Corporate & Institutional
* About
* Español
false xf
* Customer Service
* Locations
* Security
SEARCH
WELCOME TO PNC! HOW CAN WE HELP YOU TODAY?
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
SIGN ON
SIGN ON TO ONLINE BANKING
OR SELECT ANOTHER SERVICE
* Mortgage Application Status Tracker
* I-Link
* PNC Benefit Plus HSA
* I-Hub
* PNCI International
Close Menu or Return to Online Banking Login
User ID (required)
Remember User ID You have the maximum number of saved User IDs (3)
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Password (required)
Remember User ID You have the maximum number of saved User IDs (3)
DO NOT check this box if you are using a public computer. User IDs potentially
containing sensitive information will not be saved.
Forgot ID or Password?
or Enroll In Online Banking
Sign On to Mobile Banking
Get our mobile banking app:
Alert: ALERT: Phone, Text and E-Mail Campaign Targeting PNC Customers Learn How
to Protect Yourself »
CUSTOMER
SERVICE & SUPPORT
--------------------------------------------------------------------------------
How can we help you today?
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Frequently Asked Questions
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BROWSE BY PRODUCTS
SERVICE & SUPPORT INFORMATION FOR YOUR
EXISTING ACCOUNT OR LOAN
Auto Loans
Credit Cards
Home Equity Loans & Lines of Credit
Mortgage
Online & Mobile Banking
Personal Banking
Personal Loans & Lines of Credit
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PNC BANKING SERVICES
FEATURES & SERVICES TO HELP YOU GET
MORE FROM YOUR ACCOUNTS
REMOTE DEPOSIT
Deposit checks without making a trip to the bank.
LOW CASH MODESM
We're here to help when you have a low cash moment.
PNC EASY LOCK®
Lock your PNC Debit or Credit Card in real time.
PNC PAY®
An easier, contactless way to pay.
FREQUENTLY ASKED QUESTIONS
FIND ANSWERS TO COMMONLY ASKED ACCOUNT QUESTIONS
WHERE CAN I FIND MY FULL ACCOUNT AND ROUTING NUMBER?
Routing numbers are nine digit numbers that can also be referred to as banking
routing numbers, routing transit numbers, RTNs, and ABA numbers. This code
identifies your financial institution and it can differ depending on where you
opened your account and the type of transaction you make.
THERE’S A NUMBER OF WAYS YOU CAN FIND YOUR ACCOUNT/BANK ROUTING NUMBER:
On your paper checks:
Your Account number and Bank (ABA) Routing number can be found at the bottom of
your checks:
If you don’t have your checkbook handy, don’t worry. If you have recently
written a check that has posted to your account you can:
1. Sign on to Online Banking.
2. Select your account.
3. Within the Posted Transactions section of the Account Activity page, locate
a recently posted check and click on the blue hyperlink under the
Description column.
4. View an image of the check to obtain the routing and account number.
On your Online Statement:
If you have activated Online Statements within Online Banking, you can find your
full account number on the PDF version of your Online Statements. To find your
full account number:
1. Sign on to Online Banking.
2. Select your account.
3. Click on the Online Statements link from the Account Activity page.
4. Click on the Print Statement link. The full account number can be viewed on
the top right hand corner of the statement.
On your Account Activity page in Online Banking:
1. Sign on to Online Banking.
2. Select your account.
3. Click on the “Show Account & Routing Number” link below the Account pulldown
selector.
4. You will be asked to verify your identity by receiving a one-time passcode
to your mobile number and entering it on the screen.
5. Once your identity has been confirmed, you will be able to view the details
of your Account information. Note: For your security, if you do not close
out the window that displays your full account and routing number within 15
minutes, it will automatically close.
6. Clicking on “For wire transfers” displays the information necessary to
create an incoming wire transfer. Please note that routing numbers for wire
transfers may be different than the routing number on other accounts.
Additional information on wire transfers can be found by clicking on the
link at the bottom of this FAQ.
On your SmartAccess Card in Online Banking:
1. Sign on to Online Banking.
2. Select your SmartAccess Card.
3. Click on the “Sign On to SmartAccess” link to the right of your Available
Balance.
4. Once signed in to SmartAccess, your routing number and full account number
can be found under the “Direct Deposit Information” section on the Account
Summary page.
Note on Incoming Wire Transfers:
If you want to set up incoming wire transfers, your routing number is different
than the one displayed on your account(s). To set up an incoming wire transfer
you will need your account number and this PNC Bank Routing Number: 043000096
WHAT SHOULD I DO IF I CAN'T ACCESS MY ACCOUNT, OR FORGOT MY ONLINE BANKING
PASSWORD OR USER ID?
IF YOU FORGET YOUR PASSWORD, YOU CAN RESET IT ONLINE WITH YOUR DEBIT CARD
INFORMATION OR A PHONE NUMBER THAT YOU HAVE ENROLLED THROUGH ONLINE BANKING.
To reset your Password and regain access immediately, click on the "Forgot Your
User ID or Password?" located in the Online Banking Sign On block on pnc.com.
This link will walk you through the steps necessary to reset your Password.
If you forget your User ID, you will need to contact us directly by either
calling us, contacting us via chat, or stopping into any of our PNC Branches to
obtain this information.
HOW DO I CHANGE THE ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS ON MY ACCOUNT?
IT'S EASY TO CHANGE THE ADDRESS YOU HAVE ON FILE WITH PNC FOR YOUR ACCOUNTS:
1. In Online Banking, Click on the Customer Service tab and then select the
"Customer Profile" option at the top. You'll see your personal information.
2. To update your mailing address:
1. Click "edit" next to the Customer Address section.
2. Place a check next to the account(s) that you would like to change.
3. Type in your new address and click the "next" button.
4. Confirm that the new address is correct and click the "submit
modifications" button.
3. To update your phone number:
1. Click “edit” next to the Telephone Numbers section.
2. Delete the digits in either the Primary and Secondary fields.
3. Click the “Next” button.
4. To update your email address:
1. Click “edit” next to the Email Addresses section.
2. Type in your new email address.
3. Confirm your new email address by reentering it.
4. Click the “Submit Modifications” button.
For international address change requests, connect with us using Message PNC in
the PNC Mobile app or Online Banking. Include your phone number and a physical,
international address or a Military Box address.
For Business Accounts: In order to change the address on record, please contact
the PNC Business Banking Care Center at 1-877-287-2654. Some business accounts
will require a visit to your local PNC branch to change the address.
HOW DO I ORDER CHECKS?
IT’S EASY TO ORDER CHECKS WITH ONLINE BANKING:
1. Sign in to Online Banking
2. Click on the Customer Service Tab
3. In the Manage Accounts section, click on Order Checks & Supplies.
4. Click on the “Checks/Supplies” link under the Order column next to the
account for which you want to order checks.
SIGN UP FOR AUTOMATIC CHECK REORDER SO YOU DON’T HAVE TO REMEMBER ABOUT
REORDERING CHECKS.
Automatic Check Reorder is a free service offered by PNC that notifies you when
70% of your checks are gone. At that time, you can make changes to your check
style or address. Your new checks will be mailed to you automatically.
Not sure if you’re already enrolled in Automatic Check Reorder?
1. Sign in to Online Banking
2. Click on the Customer Service Tab
3. In the Manage Accounts section, click on "Order Checks & Supplies".
You will see a list of your open accounts. Look in the Automatic Check Reorder
column and it will state “Enabled” for the accounts that are enrolled.
Automatic Check Reordering
Learn More »
WHAT IS A PENDING TRANSACTION?
HOW DO I SET UP ALERTS FOR MY ACCOUNT?
SETTING UP ALERTS IS EASY ONCE YOU'RE LOGGED INTO ONLINE BANKING.
1. From your Alerts tab, access the Alert Profile Page.
2. The Alert Profile Page provides a snapshot view of all the alerts eligible
for each account.
3. From there, you can add/view or edit account and security alert settings.
THE FOLLOWING TYPES OF ALERTS ARE AVAILABLE:
* Deposit Account Alerts
* Credit Card Alerts (provide balance & payment information)
* Debit/Credit Card Transaction Alerts
* Security Alerts
* Service Alerts
You can set up your account(s) to receive alerts via email or text messages[2].
HOW DO I DISPUTE A TRANSACTION ON MY ACCOUNT THAT I DO NOT RECOGNIZE?
YOU CAN DISPUTE SOME DEBIT OR CREDIT CARD TRANSACTIONS ELECTRONICALLY VIA YOUR
ONLINE BANKING BY GOING TO THE CUSTOMER SERVICE TAB.
There are two separate processes for debit card and credit card transactions
after you go to the Customer Service tab.
To dispute a debit card transaction:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” from the Account Services section.
4. Select the account associated with the dispute, and confirm your address.
5. Click "Next."
6. Select the transaction you wish to dispute from the transaction list. If you
don't see see the transaction you wish to dispute or have other questions,
please contact us at 1-888-PNC-BANK (762-2265).
7. The steps that follow will walk you through how to place the dispute. If you
have any other questions or concerns, please contact us.
To dispute a credit card transaction:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” link under “Credit Card”.
4. Select the account associated with the dispute, and enter information
regarding the disputed transaction.
5. Click "Send".
6. If you have any other questions or concerns please contact us.
IMPORTANT ACCOUNT INFORMATION FOR EXISTING CHECKING CUSTOMERS
Review Checking and Savings Account Details and Important Information about
Features, Service Charges and Fees »
WHY DID I RECEIVE AN OVERDRAFT ITEM OR RETURNED ITEM (NSF) FEE?
LEARN MORE ABOUT OVERDRAFT SOLUTIONS AND READ FAQS:
Overdraft Solutions»
HOW DO I PLACE A STOP PAYMENT ON A CHECK OR PRE-AUTHORIZED PAYMENT?
A "STOP PAYMENT" ALLOWS YOU TO STOP PAYMENT ON A CHECK, RANGE OF CHECKS OR
PRE-AUTHORIZED PAYMENT (EXCLUDING CASHIER'S CHECKS, MONEY ORDERS OR OTHER CASH
EQUIVALENT ITEMS).
TO PLACE A STOP PAYMENT:
1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Stop Payment" from the Account Services section.
4. Select the type of stop that you would like to place.
5. The screens that follow will walk you through the remaining steps to place
the stop payment.
All Stop Payment requests on a pre-authorized payment must be received by PNC at
least three (3) business days before the payment is scheduled to be made. Once
placed, Stop Payment orders remain effective for six (6) months from the date
authorized. You can place another stop payment order for an additional six
months when the expiration date arrives.
Stop Payment requests on checks are not effective if, either before or within 24
hours from the time when the stop payment was requested, PNC Bank cashes the
check or has become otherwise legally obligated for its payment. PNC Bank will
assume no responsibility if any information provided is incorrect or incomplete
and would cause the check or pre-authorized payment or transfer order to be paid
(i.e., incorrect check number, date, account number, or invalid amount).
PLEASE NOTE THAT ADDITIONAL FEES MAY APPLY. FOR MORE INFORMATION, REFER TO THE
APPLICABLE SCHEDULE OF SERVICE CHARGES AND FEES:
Virtual Wallet Features and Fees »
Service Charges and Fees (non-Virtual Wallet) »
Business Banking Service Charges and Fees »
MY CARD WAS LOST/STOLEN, HOW CAN I GET A NEW ONE?
IF YOUR CARD HAS BEEN LOST OR STOLEN, CONTACT US IMMEDIATELY AT ONE OF THE
FOLLOWING PHONE NUMBERS.
Personal Debit Cards
1-888-PNC-BANK (1-888-762-2265)
Business Debit Cards
1-877-BUS-BNKG (1-877-287-2654)
PNC Premier Traveler Visa® Signature Credit Card
1-877-588-3602
PNC Premier Traveler Reserve Visa® Signature credit card
1-877-631-8996
All other personal credit cards
1-800-558-8472 (domestically) or 1-412-803-7787 (internationally) [1]
Business Credit Cards
1-800-474-2101 (domestically) or 1-412-803-7787 (internationally) [1]
Replacement card fees may apply.
For debit cards, please refer to the Consumer Schedule of Service Charges and
Fees or the Business Checking Account and Related Charges for additional
information on replacement debit card fees.
For credit cards, please call us at the appropriate number above.
HOW DO I ACCESS THE AUTOMATED TELEPHONE BANKING SERVICE?
OUR TOLL-FREE CUSTOMER SERVICE NUMBER WILL GET YOU FAST, EASY AND SECURE ACCOUNT
INFORMATION FROM OUR AUTOMATED BANKING SYSTEM - THERE'S NO WAITING AND IT'S
AVAILABLE ANYTIME, WHENEVER YOU NEED IT. USE IT TO CHECK BALANCES, HEAR ACCOUNT
ACTIVITY, TRANSFER FUNDS AND MUCH MORE.
TO ACCESS THE AUTOMATED TELEPHONE BANKING SERVICE, YOU WILL NEED THE FOLLOWING:
1. Your User ID you associated with your account, as well as
2. Your Telephone PIN Number you registered with your account (in many cases,
this is the same as your PNC Debit Card PIN).
Once you enter the information required to access your account, just follow the
instructions given to you through the automated system
Learn More »
HOW DO I COMPLETE A WIRE TRANSFER OR INTERNATIONAL MONEY TRANSFER?
At this time self-service wires and International Money Transfer availability is
limited to select regions.
1. Sign on to PNC Online Banking
2. Go to “Transfer Funds” tab
3. Look for “Send a Wire or International Transfer"
For additional questions, select “Message PNC” on the right hand side of your
PNC Online Banking “My Account” tab.
To process a wire or International Money Transfer we will need the following
information about your recipient:
* Name
* Mailing address
* Email address (online only)
* Phone number (online only)
If you are requesting a wire within a branch, you will also be asked to provide
valid photo ID.
Additionally, depending on the type of transfer, we will need information about
the recipient’s account:
* Domestic wires require a US routing and full account number. Keep in mind
that many banks have a specific routing number for wires. Your recipient
should contact their bank with questions.
* International wires require either an IBAN, (international bank account
number) or a full account number and SWIFT code, also known as a Business
Identifier Code, or BIC. Your recipient should contact their bank with
questions.
* International Money Transfers require a full account number. Certain banks
may accept the recipient’s debit card number or mobile phone number in lieu
of an account number.
Fees to send a Wire:
PNC Fees may vary based on account type, see your fee schedule or call us for
details.
* Self-Service Domestic Wire Transfer - $25.00
* Self-Service International Wire Transfer - $40.00
* International Money Transfer - $5.00 (branch, online banking, or PNC Mobile
App)
* Branch/Phone Domestic Wire Transfer - $30.00
* Branch International Wire Transfer - $45.00
The above fees are charged by PNC for sending wires and International Money
Transfers. Certain international wires may have other fees that are charged by
an intermediary bank, and if such fees exist for your transfer, they will be
disclosed to you before you submit your request. Any transfer may be subject to
additional fees and taxes charged by the recipient’s bank upon receipt. We may
estimate certain fees or exchange rates, and we will identify the fees that are
estimated.
Perform a Domestic Wire Transfer:
You can request to send a domestic wire from any personal PNC checking or
savings account within the Transfer Funds tab of your online banking, or within
the Transfers section of the PNC Mobile App.
* You can also contact a local branch for an appointment to complete your
domestic wire. More information on current branch services can be found in
our branch locator
* If you prefer, you can also call our Customer Care
center 1-800-272-6868 Monday through Friday, 8:30 A.M. – 4 P.M. EST to
request a domestic wire transfer.
* We are not able to process small business wire requests over the phone or
online; please contact a branch for assistance.
Only send money to people and businesses you know and trust.
Perform an International Wire or International Money Transfer:
You can request to send an international wire or International Money Transfer
from any personal PNC checking or savings account within the Transfer Funds tab
of your online banking, or within the Transfers section of the PNC Mobile App.
* You can also contact a local branch for an appointment to complete your
international wire or International Money Transfer. More information on
current branch services can be found in our branch locator
We are not able to process requests for international transfers over the phone.
Only send money to people and businesses you know and trust.
Note: to process a domestic wire transfer over the phone, you may need to
complete a Wire Transfer Agreement. The form can be found by signing into Online
Banking and visiting the Customer Service tab / Online Documents Center.
Domestic wire transfer may not be available same day. In some instances,
requests may not be processed until the following business day. We may attempt
to call you to verify your wire instructions. Incorrect information or delays in
reaching you may delay the processing of your wire transfer.
To receive an incoming international Wire Transfer you will need PNC Bank's
SWIFT Code (BIC): PNCCUS33.
Additional Frequently Asked Questions »
HOW-TO VIDEOS
EXPLORE THESE VIDEO TIPS ON BANKING AND USING PNC SERVICES
GET STARTED WITH ONLINE BANKING
GET STARTED WITH ONLINE BANKING
Access your account information how and when you need it. Check balances, pay
bills, review account activity, transfer money and more.
Explore ways to bank online »
More mobile banking options »
GET STARTED WITH THE PNC MOBILE APP
DOWNLOAD & USE THE PNC MOBILE APP
Manage your money on the go. Check your balance, pay bills, request help and
more. Additionally, the PNC Mobile app lets you change your language preference
to Spanish.[3]
Learn more about mobile banking »
Visit our Mobile Apps Directory »
SET UP DIRECT DEPOSIT
HOW TO SET UP A DIRECT DEPOSIT
Learn more about direct deposit »
SET UP ALERTS
SET UP ALERTS
Learn more about account alerts »
DEPOSIT A CHECK REMOTELY
DEPOSIT A CHECK REMOTELY
With PNC's mobile banking apps, you can deposit checks using your tablet or
mobile phone.[3]
Explore mobile deposit »
Learn more about mobile banking »
PAY BILLS ONLINE
ONLINE BILL PAY
Pay your bills without the hassles of writing checks, online or on your mobile
device.[5]
Learn more about Online Banking »
SET UP PNC PAY OR APPLE PAY
CONTACTLESS PAYMENTS WITH PNC PAY®
Learn more about PNC Pay »
CONTACTLESS PAYMENTS WITH APPLE PAY®[4]
Learn more about Apple Pay »
RESET YOUR ONLINE BANKING PASSWORD
HOW TO RESET YOUR PASSWORD
Enroll in online banking »
Learn more about account security »
CONTACT US
HERE ARE A FEW WAYS TO REACH US, IF YOU STILL NEED HELP
CALL US
If you have questions about your account or want to bank by phone, we have a
number for you to call.
(EXTERNAL) @PNCBANK_HELP
We are the official PNC Bank Twitter customer support team - answering your
service questions, providing tips and information.
LOCATE A BRANCH
We welcome you to visit our locations. Use our locator to find one of our many
ATMs and Branch near you.
Having trouble making a payment? Learn about your options.
CALLING FROM OUTSIDE THE UNITED STATES
Personal Accounts
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7711[1]
Business Accounts
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-0141 [1]
Personal Credit Cards
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7787 [1]
Business Credit Cards
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Call International Collect: 412-803-7787 [1]
PERSONAL PRODUCT & SERVICE SPECIFIC SUPPORT
Virtual Wallet
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-800-352-2255
Personal Credit Cards
Automated account information is available 24/7
1-800-558-8472
Personal Banking Accounts
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-888-PNC-BANK (762-2265)
Mortgage
Monday - Thursday:
8:00 a.m. - 9:00 p.m. ET
Friday:
8:00 a.m. - 5:00 p.m. ET
1-800-822-5626
Student Loans
Monday - Friday:
8:00 a.m. - 5:00 p.m. ET
1-800-762-1001
Investments
Monday - Friday:
8:00 a.m. - 6:00 p.m. ET
1-800-622-7086
SMALL BUSINESS PRODUCT & SERVICE SPECIFIC SUPPORT
Business Banking Accounts
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-877-BUS-BNKG (287-2654)
Business Credit Cards
Automated account information is available 24/7
1-800-474-2101
SPECIAL SUPPORT
en Español
Servicio de Ventas y Servicio al Cliente en Español
1-866-HOLA-PNC (465-2762)
PNC accepts Telecommunications Relay Services (TRS) calls.
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
1-888-PNC-BANK
Veterans & Active Military
Monday - Friday:
8:30 a.m. - 4:30 p.m. ETl
1-844-PNC-SCRA (762-7272)
WE ALSO RECOMMEND
Update Center
Keep up to date on the status of known issues for PNC services.
Security & Privacy
We are committed to protecting the security and confidentiality of your
information.
Accessible Banking
We strive to continually enhance the accessibility and usability of our website
and mobile applications so that you can successfully manage your finances.
IMPORTANT LEGAL DISCLOSURES AND INFORMATION
1. Check with your phone service provider for specific international calling
instructions, rates and charges that may apply. Collect calling availability
varies by country and may require a local operator.
2. PNC Alerts are free to customers. However, third party message and data
rates may apply. These include fees your wireless carrier may charge you for
data usage and text messaging services. Check with your wireless carrier for
details regarding your specific wireless plan and any data usage or text
messaging charges that may apply.
3. PNC does not charge a fee for Mobile Banking. However, third party message
and data rates may apply. These include fees your wireless carrier may
charge you for data usage and text messaging services. Check with your
wireless carrier for details regarding your specific wireless plan and any
data usage or text messaging charges that may apply. Also, a supported
mobile device is needed to use the Mobile Banking App. Mobile Deposit is a
feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a
supported camera-equipped device and you must download a PNC mobile banking
app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain
other restrictions apply. See the mobile banking terms and conditions in
the PNC Online Banking Service Agreement
4. Apple, iPod, and iPad are trademarks of Apple Inc., registered in the U.S.
and other countries. iPhone and Apple Pay are trademarks of Apple Inc. App
Store is a service mark of Apple Inc.
5. Online bill pay is a free service within PNC Online Banking that is
available for residents within the US who have a qualifying checking
account. We reserve the right to decline or revoke access to this service.
Payments to billers outside of the United States or its territories are
prohibited through this service. Tax payments, payments to settle securities
transactions, and court ordered payments may be scheduled through the
Service; however, such payments are discouraged and must be scheduled at
your own risk
Visa and Visa Signature are registered trademarks of Visa International Service
Association and used under license.
Low Cash Mode is a registered mark of The PNC Financial Services Group, Inc.
PNC Pay is a registered mark of The PNC Financial Services Group, Inc.
Bank deposit products and services provided by PNC Bank, National Association.
Member FDIC
Read a summary of privacy rights for California residents which outlines the
types of information we collect, and how and why we use that information.
* PERSONAL
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* Accessible Banking
* Customer Service
* @PNCBank_Help
* Feedback
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* Mobile Apps Directory
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