help.guard.io Open in urlscan Pro
104.16.51.111  Public Scan

Submitted URL: https://secure-web.cisco.com/1RYErBMOepk5R84aJJddY3dmXMfgmcT-dkcD15NwUjFjk0YbFaBQgQhpqGJOMNdbW2fddY4ZgaC2p7pdtZmcP2sPFO2nlNXY...
Effective URL: https://help.guard.io/hc/en-us?traffic_content=scan_reminder_email&traffic_group=lifecycle_upgrade&traffic_medium=emai...
Submission: On December 28 via api from US — Scanned from GB

Form analysis 1 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"><input type="search" name="query" id="query"
    placeholder="Search..." autocomplete="off" aria-label="Search...">
  <input type="submit" name="commit" value="Search">
</form>

Text Content

Skip to main content
Submit a request Sign in
Hey 👋, how can we help?



PROMOTED ARTICLES

 * How is Guardio different from traditional antivirus programs?
   
   Guardio is a provider of browser protection and data breach monitoring. Our
   mission is to create a secured digital world for everyone.
   
   This sets us apart from other antivirus solutions in a few different ways.
   When you’re browsing today, there are many kinds of threats that your
   anti-virus can’t catch. While it can prevent a website from directly
   downloading a virus onto your computer, it fails to block phishing attacks
   and many types of malware. Phishing is the most common online threat today,
   with over 200,000 online attacks happening each year.
   
    1. Traditional antivirus programs try to remove threats after you're already
       infected. Guardio blocks threats before they reach your computer.
    2. There’s no need to manually scan for threats or apply updates because
       Guardio protects in real-time.
    3. Guardio doesn’t use excessive resources that cause your computer to run
       slower. 
    4. Guardio works well alongside other security tools without conflict.
   
   Below, you will find a list of our features:
   
    * Prevents Phishing Attacks – Guardio warns you against opening fake
      messages or visiting fraudulent websites where hackers can instantly load
      malicious software to your hard drive.
    * Removes Push Notifications – Those little reminder messages and alerts you
      receive can contain malware and spyware.
    * Removes Harmful Extensions – It’s hard for antivirus software to catch
      malicious extensions because your browser is a “trusted” application.
      Guardio stops and removes them.
    * Avoids Email Leaks – Email attacks are most often the root cause of
      intentional, criminal data leaks. If there is a threat hiding in an email,
      Guardio alerts you before you open it.
    * Information Leak Monitoring – The remote workforce has increased the use
      of cloud-based collaborative tools. Whether malicious intent or human
      error, Guardio can detect a leak in your personal data so you can avoid
      identity theft.
    * Speeds Up Your Computer – Guardio cleans your browser of dangerous malware
      and spyware. It speeds up your browser and protects your private
      information.
   
   In addition to that, you can protect up to 5 devices with Guardio and invite
   four additional family members to do the same without the need to pay for
   each additional device and user.

 * Guardio Dashboard: An Overview
   
   Your dashboard is your hub for all things Guardio. Here, you can learn about
   Guardio's features and how they protect you and manage your account. 
   
   If you're new to Guardio or want to familiarize yourself with your account,
   you're in the right place. Here, we'll walk through each page of your
   dashboard and bring you up to speed on everything you need to know.
   
   
   OVERVIEW
   
   When you visit your dashboard, you'll land on the Overview tab. It displays a
   summary of threats (i.e phishing, identity theft...) Guardio protected you
   from and information about your device.
   
   On the upper right corner of the page, you can see your protection status. If
   we have any important messages for you, like trial information, missing
   permissions, or upcoming expiration dates, they'll appear in a bar at the top
   of the page. For example, this image displays a message indicating that
   someone hasn't installed Guardio's browser extension.
   
   
   
   Each major feature of Guardio's protection is listed on the left column of
   the page. Depending on your plan type, you'll see different options and
   information inside each category.
   
   
   BROWSING
   
   Your Browsing Activity Page includes all features that protect you while
   you're actively browsing the Internet: 
   
    * Blocking of Malicious Websites (note: this is a premium feature). 
    * Suspicious Website Alerts
    * Suspicious Download Alerts
    * Camera & Microphone Alerts
   
   
   
   
   At the bottom of the page, you can see each instance where Guardio took
   action to protect you. For example, in the image below, you can see a list of
   websites Guardio blocked. To reveal the full site name, click on the eye
   located next to "source" at the top of the blocked site list: 
   
   
   
   
   
   What if Guardio blocks a website I need to access? Any time Guardio blocks a
   website, you have the option to override that block and visit the site
   anyway. We don't recommend doing this, as websites that seem harmless can
   have malicious activity going on behind the scenes that you can't see. To
   learn more about how blocking works and how you can override a block, click
   here: Guardio Blocked a Familiar Website
   
   
   EXTENSIONS
   
   Guardio automatically detects and removes malicious extensions that
   jeopardize your personal information, install adware, or alter your browser
   settings. Here you can view all features and activities related to extensions
   on your browser and use the toggle to turn them on or off. 
   Always make sure that the "Real-Time Protection" toggle is on. 
   
   Extension protection includes two features:
   
    * Detection & Automatic removal (premium feature)
    * Pre Install Alerts (proactive alerts on suspicious extensions can help you
      avoid online threats).
   
   
   
   
   
   
   
   Below the features, you can see all installed extensions as well as those
   that Guardio neutralized and marked as harmful by Guardio:
   
   
   
   You can keep track of extension-related activity below the extensions
   section: Visiting a suspicious store page and removing malicious extensions. 
   
   
   
   
   Neutralized extensions indicate that the extension is not actively running
   within your browser. The only difference is who or what entity prevented the
   extension from operating. This protects you from all ill effects of malicious
   browser extensions as they can no longer access your browser or settings.
   
   
   UNWANTED NOTIFICATIONS CLEANUP
   
   Guardio's protection is designed to eliminate malicious popups (push
   notifications) and also prevent you from accepting them in the future. If you
   have a free account, you will see the number of push sources sending you push
   notifications. Premium users immediately benefit from the removal of all
   unwanted notifications.
   In the table at the bottom of the page, premium users will see the sources
   blocked and have access to manage a whitelist. Click here to learn more about
   whitelisting notification sources.
   
   
   
   
   LEAKS
   
   Here you can view data breaches that contained your information. Data
   breaches put your privacy at risk. Guardio alerts you so that you can take
   action quickly and prevent identity theft. If you have a free account, you
   will have a historical view and can run a scan anytime to search for new
   leaks. Premium members have real-time monitoring enabled and can monitor up
   to 5 email accounts. Click here to learn more.
   
   
   
   
   Understand your information:
   
    * Breach Date: When the breach occurred.
    * Name: The website or company responsible for the leaked data.
    * Leaked: What information was made public.
    * Affected users: How many other people were affected by the data leak.
      
   
   
   HIJACKERS
   
   From here, you can control and correct your preferred search engine. Guardio
   will detect search hijacking attempts and direct your browsing to your
   preferred search engine. Any hijackers detected will appear in the table at
   the bottom of the page. The correction of the search engine is a premium
   feature.
   
   
   
   
   
   SETTINGS
   
   Clicking on your initials from the top right of the screen will open a
   settings menu.
   
   
   PROFILE 
   
   Under your profile, you can make changes to your account.
   
    * Personal Information: You can change the name associated with your
      account. However, you cannot change the email connected to your account.
      If you need help on this matter, contact our support team.
    * Password: Reset or change your password, make your changes, and select
      save.
    * Email communication: You can subscribe and unsubscribe to different lists
      by clicking on the toggle.
    * Log out: If you no longer need Guardio on this browser, you can log out
      from the device. It won't log you out from other devices. 
   
   
   MEMBERSHIP
   
   If you're the plan manager, you can control all billing-related issues on
   your membership page.
   
    * Billing cycle: Easily switch between monthly and annual plans. For
      example, if you have a monthly plan, decide to save on the monthly fee and
      switch to annual.
   
   Team accounts can add and remove seats, and payments will be adjusted
   accordingly.
   
    * Payment Method: View and update your payment method. 
   
    * Receipts: View historical payments and resend them to your email whenever
      needed.
   
   
   MANAGE MEMBERS
   
    * Plan managers can add and remove members here.
    * To add members, type in the email and click "Invite".
    * To remove an existing member, click on the 3 dots next to the email
      address and click "remove".
    * If there is a pending invitation, you can resend or revoke it by clicking
      on the 3 dots next to the email address.  
   
   
   SUPPORT
   
   If you need assistance or have a question, this is the place to come.
   
    * Begin by searching for your issue in the help center, most topics are
      covered, and you will be able to get your answer promptly.
    * If you have a security issue that is still happening, send a report. It
      will help us improve Guardio; the more details, the better.
    * If you prefer human responses, contact our support team, and one of our
      team members will contact you for further assistance.
      
      And that's a wrap! We hope you've enjoyed the tour and will benefit from
      having Guardio by your side.

 * Supported Devices & Browsers
   
   In today's world, it doesn't matter whether you're browsing on a computer
   with Windows, Mac, Linux, or on a Chromebook. Online threats affect everyone.
   Given how costly it can be to undo the damage caused by them, it's more
   important than ever to make sure that you're using some form of protection
   regardless of the type of computer you're using. 
   
   Guardio protects Chrome, Edge, and Chromium-based browsers on desktop and
   laptop computers running Windows, macOS, and Linux.
   
   Additionally, we offer the option to add your protection to up to 5 computers
   of your own, to invite up to 5 family members to join your plan, and cover
   five computers of their own - all at no additional cost. 
   
   Learn how to:
   
    1. Install Guardio on Chrome
    2. Install Guardio on Edge
    3. Whether you reset your current device and now you want to install Guardio
       again on the same device, if you change devices or you simply want to
       protect additional devices, here you can find a step-by-step guide.
   
   Note: Chrome for mobile doesn't yet support browser extensions, so Guardio's
   protection wouldn't extend to devices other than your computer. That said, as
   soon they allow this functionality, we're prepared to expand our coverage.
   
    

 * Free Trial FAQs
   
   We're proud to offer anyone considering Guardio a 7-day, no-obligation-free
   trial. This way, you can make sure Guardio is a good fit before making a
   payment.
   
   How can I activate my Trial?
   
   When you begin your trial, we'll ask for some basic information to create
   your account. This information includes your name, email address, a password
   of your choosing, and billing preferences. This allows us to reduce fraud and
   ensure uninterrupted service for those wishing to continue protection past
   the end of the trial period, but don't worry. We'll send a reminder email two
   days before your trial ends so you can make any adjustments to your renewal
   preferences.
   
   How can I install Guardio's Browser Extension?
   
   Next, we'll guide you through a simple two-click installation of the Guardio
   browser extension. Once installed, Guardio will scan for existing threats
   like malicious browser extensions, browser hijackers, abusive push
   notifications, and data breaches involving your information. 
   
   What Next?
   
   For the next seven days, you can sit back and enjoy the peace of mind that
   comes with knowing you're protected. You can see each of the threats Guardio
   saved you from on your Personal Dashboard.
   
    * If you have additional email accounts you'd like to protect, click here.
    * You can also add this same protection to 4 more computers at no cost. To
      do this, please follow these instructions: Installing Guardio on
      Additional Devices.
   
   How can I end the Trial? 
   
   If you decide that Guardio isn't a good fit, you can contact our support team
   for help with any problems you may have encountered, or you can cancel your
   trial using these instructions before the end of your trial. If you choose to
   keep your protection, we'll bill the payment method on file for the plan you
   chose when signing up.

Knowledge base
 * Getting Started
   Have a question about Guardio? Look here!
   See all articles
 * Resolve Issues
   See all articles
 * Billing & Payments
   Everything about our trial, pricing, premium protection & policies.
   See all articles
 * Frequently Asked Questions
   Find answers to your most commonly asked questions about Guardio.
   See all articles

Can't find what you're looking for?
Let us help you!
Submit a request

© Guardio Help Center

Theme by Lotus Themes

Facebook Twitter YouTube LinkedIn Instagram Instagram
Return to top

installation, branding, customization
Powered by Zendesk