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Password Issues and Trending Topics
Options to reset or change your DocuSign password, and account details


I FORGOT MY PASSWORD

If you set a security question, DocuSign can use it to confirm your identity and
help you reset your password.

 1. Visit https://account.docusign.com
 2. Type your email address, and select Continue
 3. Select Forgot Password

For more detailed instructions, read

How do I reset my password?




I WANT TO CHANGE MY PASSWORD

If you need to change your current password, follow these steps:

 1. Visit https://account.docusign.com/me and log in with your current password.
 2. Select Privacy & Security. You'll be asked to confirm your current password
    again.
 3. If asked to verify, follow the instructions from the verification prompt.
 4. Select Password, type your new password twice, set your Password question
    and answer, and select Save.

For more detailed steps read

Change your password.


HOW DO I CHANGE MY DOCUSIGN PLAN?

To change your plan:

 1. Login as a DocuSign account Administrator
 2. Click Settings in the top menu
 3. Click Plan and Billing (beneath Account)
 4. Click Change Plan
 5. Make your selection and click Select Plan

Read more about how to downgrade or close an account. For more detailed
information, read 

How do I change my DocuSign plan?


WHERE DO I FIND MY DOCUSIGN ACCOUNT NUMBER?

To find your DocuSign account number:

 1. Log into your DocuSign account.
 2. Click your profile image on the upper-right corner of the console. Your
    account number is beneath your name and/or organization name in the
    drop-down menu.

For more detailed information, read 

Where do I find my DocuSign account number?
More Support Options
Help with login issues and special cases



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT

Use this form if you are unable to access your DocuSign account or don't have an
account.
You can also call us for help.
*First Name

*Last Name

*Email Address

*Summary

Phone Number

Additional Details

*How would you like to be contacted?
EmailPhone - Request Callback
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Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - CLM.CM ONLY

Use this form if you are unable to access your CLM.CM account or need to request
Support Center credentials for CLM.CM .

*First Name

*Last Name

*Email Address

Phone Number

*CLM.CM Account Number

*Summary

Additional Details

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Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - INSIGHT & ANALYZER (SEAL)
ONLY

Use this form if you are unable to reset your Support Center password or need to
request Support Center credentials for Insight & Analyzer (Seal).

*First Name

*Last Name

*Email Address

*Summary

Phone Number

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - DSA (COSIGN) OR HSM ONLY

Use this form if you are unable to reset your Support Center password or need to
request Support Center credentials for DSA (CoSign) or HSM.

*First Name

*Last Name

*Email Address

Phone Number

*Serial Number

*Summary

Additional Details

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Service apply.  DocuSign Privacy Policy.

Submit



DOCUSIGN API INTEGRATION SUPPORT

Use this form if you require assistance on DocuSign APIs in the Developer
Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a
matched Developer Support Expert will contact you back.

*First Name

*Last Name

*Email Address

Phone Number

DocuSign Developer Account Number

*Integration Key

Country/Timezone
-----


*Summary

Additional Details

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Service apply.  DocuSign Privacy Policy.

Submit

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your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
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However, blocking some types of cookies may impact your experience of the site
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