www.metlife.com
Open in
urlscan Pro
2600:9000:20eb:fa00:1f:f4ef:96c0:93a1
Public Scan
Submitted URL: http://www.metlife.com/COVID-19_US_Customer/
Effective URL: https://www.metlife.com/covid-19-employers-brokers-US-customers/
Submission: On October 04 via api from US — Scanned from DE
Effective URL: https://www.metlife.com/covid-19-employers-brokers-US-customers/
Submission: On October 04 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
Name: formLogin — POST https://online.metlife.com/edge/web/public/identifyUser
<form id="formLogin" class="container-fluid" name="formLogin" action="https://online.metlife.com/edge/web/public/identifyUser" method="POST" data-produrl="https://online.metlife.com/edge/web/public/identifyUser"
data-produrlpersonalaccount="https://access.online.metlife.com/auth/post-auth" data-qaurl="https://qa4.phoenix.ead.metlife.com/edge/web/public/identifyUser" data-qaurlpersonalaccount="https://access.online.metlife.com/auth/post-auth"
data-env="prod">
<div class="row login-container-header">
<div class="col-2 col-sm-4 login-container-header--left">
<button class="login-container--close" type="button" aria-label="Close" data-di-id="di-id-b392e475-40998a3d">
<svg class="icon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="89b6796b-2ead6fd7" data-di-rand="1633305752024">
<use xlink:href="#icon-close" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<span class="login-container--close__label">CLOSE</span>
</button>
</div>
<div class="col-3 col-sm-4 login-container-header--middle" tabindex="0">
<a href="/" tabindex="-1" data-di-id="di-id-62de0d52-579ec941">
<img src="/content/dam/metlifecom/us/icons-header/MetLife.png" alt="MetLife" class="global-header__logo">
</a>
</div>
</div>
<div class="row login-popout__title login-container-alert">
<div>
<p>Please be vigilant in protecting yourself against phishing. Keeping your personal information secure is a top priority of MetLife. That's why we encourage you to take precautions to protect your personal data, and why we do not ask you to
verify your personal or account information by email or text message. If you suspect you received a phishing email, please forward it to: phish@metlife.com. Delete the email after you forward it, and do not click on any links it contains. If
you believe you entered information into a linked website, change your login information immediately. For helpful hints to protect your personal information, visit the Federal Trade Commission at
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams/</p>
</div>
</div>
<div class="login-popout__title">Policy holders, Please log in here:</div>
<div class="login-popout">
<div class="form-item login-type-options">
<div class="form-item__field form-icon-wrapper login-select-parent">
<svg class="icon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="89b6796b-60fdead9" data-di-rand="1633305752024">
<use xlink:href="#icon-select-arrows" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<label class="sr-only" for="login-select-tooltip">Select Login Type</label>
<select class="login-type" id="login-select-tooltip" aria-required="true">
<option value="for_individuals">Personal Account</option>
<option value="for_businesses">Business Account</option>
<option value="for_brokers">Broker Account</option>
</select>
<svg class="icon login-help-question-mark login-help-position-select" tabindex="0" role="button" aria-label="Personal Account tooltip" data-di-res-id="89b6796b-fda33adf" data-di-rand="1633305752025">
<use xlink:href="#icon-question-mark" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<div class="guide-field-description for_individuals" id="guide-individuals" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account</span>
</div>
<div class="guide-field-description for_businesses" id="guide_business" role="alert" style="display: none;">
<span class="login-popout-msg__copy">If you are the administrator of your business's insurance policy, log in to your Business account</span>
</div>
<div class="guide-field-description for_brokers" id="guide_brokers" role="alert" style="display: none;">
<span class="login-popout-msg__copy">If you are an agent or broker, log in to your broker account</span>
</div>
</div>
</div>
<div class="form-item login-type-biz-account" style="display: none;">
<div class="form-item__field form-icon-wrapper">
<svg class="icon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="310a1e0e-1774c46d" data-di-rand="1633305752025">
<use xlink:href="#icon-select-arrows" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<label class="sr-only" for="biz-account-type">Business Account Type</label>
<select class="login-type" id="biz-account-type" aria-required="true">
<option value="0">Select an option</option>
<option value="metlink">MetLink</option>
<option value="sbr">SBR</option>
</select>
<svg class="icon login-help-question-mark login-help-position-select" tabindex="0" role="button" aria-label="Select an option tooltip" data-di-res-id="6bfa91a6-6838b9f5" data-di-rand="1633305752025">
<use xlink:href="#icon-question-mark"></use>
</svg>
<div class="guide-field-description accType" id="businessAccountTypeTooltip" role="alert" style="display: none;"> Select preferred option </div>
<div class="guide-field-description metlink" id="biz_guide_metlink" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the MetLink section of the website</span>
</div>
<div class="guide-field-description metlife-group-insurance" id="biz_guide_group" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the DigitalSolution section of the website</span>
</div>
<div class="guide-field-description mybenefits" id="biz_guide_mybenefits" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the MyBenefits section of the website</span>
</div>
<div class="guide-field-description sbr" id="biz_guide_sbr" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the Specialized Benefit Resources (SBR) section of the website</span>
</div>
</div>
</div>
<div class="form-item login-type-biz-purpose" style="display: none;">
<div class="form-item__field form-icon-wrapper">
<svg class="icon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="23bfb1e0-cc8cfa2" data-di-rand="1633305752026">
<use xlink:href="#icon-select-arrows" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<label class="hidden" for="biz-account-purpose">Business Account Purpose</label>
<select class="login-type" id="biz-account-purpose">
<option value="my-benefits-home">My Benefits Home</option>
<option value="for_businesses">Check your group disability claim</option>
<option value="check-your-group-disability-claim">Check Your Group Disability</option>
<option value="check-your-dental-claim-plan">Check Your Dental Claim</option>
<option value="check-your-retirement-income">Check Your Retirement Income</option>
<option value="retirement-education">Retirement Education</option>
</select>
<svg class="icon login-help-question-mark login-help-position-select" tabindex="0" role="button" aria-label="My Benefits Home tooltip" data-di-res-id="23bfb1e0-d4c2c0fe" data-di-rand="1633305752026">
<use xlink:href="#icon-question-mark"></use>
</svg>
<div class="guide-field-description" id="businessAccountPurposeTooltip" style="display: none;"> Select preferred option </div>
</div>
</div>
<div class="form-item login-type-broker-account" style="display: none;">
<div class="form-item__field form-icon-wrapper">
<svg class="icon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="23bfb1e0-34c8ca75" data-di-rand="1633305752026">
<use xlink:href="#icon-select-arrows" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<label class="sr-only" for="broker-account-type">Broker Account Type</label>
<select class="login-type" id="broker-account-type" aria-required="true">
<option value="0">Select an option</option>
<option value="metlife-group-insurance">MetLife Group Insurance</option>
<option value="metlink">MetLink</option>
</select>
<svg class="icon login-help-question-mark login-help-position-select" tabindex="0" role="button" aria-label="Select an option tooltip" data-di-res-id="9b03d685-42afb34c" data-di-rand="1633305752027">
<use xlink:href="#icon-question-mark"></use>
</svg>
<div class="guide-field-description" id="brokerAccountTypeTooltip" role="alert" style="display: none;"> Select Preferred option </div>
<div class="guide-field-description metlink" id="broker_guide_metlink" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the MetLink section of the website</span>
</div>
<div class="guide-field-description metlife-group-insurance" id="broker_guide_group" role="alert" style="display: none;">
<span class="login-popout-msg__copy">Access the DigitalSolution section of the website</span>
</div>
</div>
</div>
<div class="form-item login-type-username hidden" style="display: none;">
<div class="form-item__field">
<input id="loginUsername" name="username" type="text" placeholder="Username" data-required="true" aria-required="true" aria-describedby="loginUsernameTooltip" data-di-id="#loginUsername">
<svg class="icon login-help-question-mark" tabindex="0" role="button" aria-label="Username tooltip" data-di-res-id="687e45c8-bb56982e" data-di-rand="1633305752027">
<use xlink:href="#icon-question-mark" tabindex="-1" aria-hidden="true" focusable="false"></use>
</svg>
<div class="guide-field-description" id="loginUsernameTooltip" role="alert" style="display: none;"> Enter your account username (e.g johnsmith) </div>
</div>
</div>
<div class="form-item login-type-password hidden" style="display: none;">
<div class="form-item__field">
<input id="loginPassword" aria-label="Password" name="password" type="password" placeholder="Password" data-required="true" aria-required="true" aria-describedby="loginPasswordTooltip" data-di-id="#loginPassword">
<svg class="icon login-help-question-mark" tabindex="0" role="button" aria-label="Password tooltip" data-di-res-id="9b03d685-5578537f" data-di-rand="1633305752027">
<use xlink:href="#icon-question-mark" tabindex="-1" aria-hidden="true" focusable="false"></use>
</svg>
<div class="guide-field-description" id="loginPasswordTooltip" role="alert" style="display: none;"> Enter your account password </div>
</div>
</div>
</div>
<div class="login-popout">
<a href="https://online.metlife.com/public/forgotCredentials/home" class="login-popout__action" data-popout-msg="for_individuals" target="_self" style="display: none;" data-di-id="di-id-ee9781cb-25700bf4">Forgot username or password?</a>
<a href="https://online.metlife.com/public/forgotCredentials/home" class="login-popout__action" data-popout-msg="for_businesses" target="_blank" data-di-id="di-id-ee9781cb-25700bf4">Forgot username or password?</a>
<a href="https://metbroker.metlife.com/MetBrokerWeb/public/passwordHelpDisplayEnterUsername.do?ehrd=hasError" class="login-popout__action" data-popout-msg="for_brokers" target="_blank" data-di-id="di-id-59a1faaa-94f571fd">Forgot your password?</a>
</div>
<div class="login-popout login-submit">
<input type="submit" class="btn-brand-1st js-submitLogin" value="LOGIN">
</div>
<div class="login-popout" data-popout-msg="for_individuals">
<span class="login-popout__not-registered"></span>
<a class="login-popout__action" href="https://online.metlife.com/public/registration/index?target=register" target="_self" data-di-id="di-id-8c55f409-171e5301">Create a new account / Register now</a>
</div>
<div class="login-popout" data-popout-msg="for_businesses">
<span class="login-popout__not-registered">Need an account?</span>
<a class="login-popout__action" href="https://online.metlife.com/public/registration/index?target=register" target="_self" data-di-id="di-id-8c55f409-171e5301">Register</a>
</div>
<div class="login-popout" data-popout-msg="for_brokers">
<div data-popout-msg="metlife-group-insurance" class="register_link">
<a class="login-popout__action" href="https://digitalsolutions.metlife.com/public/portal/selfregistration" target="_self" data-di-id="di-id-10c6cb72-57c4e2da">Register</a>
</div>
<span class="login-popout__not-registered">By signing in, I agree to the</span><br>
<a class="login-popout__action" href="https://www.metlife.com/disclaimers/metbroker/legal/terms.html" target="_self" data-di-id="di-id-c928e7a3-b7b8cd92">Terms of Use</a>
</div>
<div class="login-popout go-to-benefits" data-popout-msg="for_benefits">
<a class="login-popout__action" href="https://online.metlife.com/public/registration/index?target=register" target="_self" data-di-id="di-id-8c55f409-171e5301">Go to MyBenefits without signing in</a>
</div>
<input class="loginFooterCollapse" type="hidden" value="Collapsed">
<input class="loginFooterExpand" type="hidden" value="Expanded">
<div>
<div class="login-types bg-white" style="top: 1130px;">
<div class="login-type-trigger">
<a href="#" class="login-type-trigger__title" role="button" data-di-id="di-id-ffcea00f-d38d9bbc">
<div>
other account types
<svg class="icon icon-plus" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="c360c6d3-94d357cb" data-di-rand="1633305752028">
<use xlink:href="#icon-plus" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<svg class="icon icon-minus" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="c360c6d3-3086b0f8" data-di-rand="1633305752028">
<use xlink:href="#icon-minus" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
</div>
</a>
</div>
<div class="row login-type__details" role="region" aria-label="Login Types">
<div>
<div class="col-xs-12 col-sm-4" role="menubar">
<div>
<div>
<div>
<div class="login-type__detail" aria-label="FOR BUSINESSES" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR BUSINESSES</h3>
<svg class="icon icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="7bdca1b6-522bb446" data-di-rand="1633305752029">
<use xlink:href="#icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<svg class="icon icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="7bdca1b6-484607e8" data-di-rand="1633305752029">
<use xlink:href="#icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link" role="none">
<a href="https://portal.metlink.com/" target="_blank" role="menuitem" data-di-id="di-id-39e4bd7a-ea7a5f2a">MetLink</a>
</li>
</div>
<div>
<li class="login-type__link" role="none">
<a href="https://mybenefits.metlife.com" target="_blank" role="menuitem" data-di-id="di-id-63d28bee-b186b4d2">MyBenefits</a>
</li>
</div>
<div>
<li class="login-type__link" role="none">
<a href="https://sbr.metlife.com/metlife/sbr/CommonPagesAction?pageId=106" target="_blank" role="menuitem" data-di-id="di-id-edc04bfe-a201a83d">SBR</a>
</li>
</div>
<div>
<li class="login-type__link" role="none">
<a href="https://ebenefits.metlifeexpat.com/siteminderagent/forms/login.fcc" target="_self" role="menuitem" data-di-id="di-id-28f63afd-9ac8f48a">Worldwide Benefits eBenefits</a>
</li>
</div>
</div>
</ul>
</div>
</div>
<div>
<div class="login-type__detail" aria-label="FOR RETIREES" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR RETIREES</h3>
<svg class="icon icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="7bdca1b6-4811b64b" data-di-rand="1633305752029">
<use xlink:href="#icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<svg class="icon icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="7bdca1b6-1000c340" data-di-rand="1633305752029">
<use xlink:href="#icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link" role="none">
<a href="https://metlife.retirementpartner.com/participant/#/login?accu=MetLifeEE" target="_blank" role="menuitem" data-di-id="di-id-aaf46051-49581f84">Retirement Plan Access</a>
</li>
</div>
</div>
</ul>
</div>
</div>
<div>
<div class="login-type__detail" aria-label="FOR INVESTORS" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR INVESTORS</h3>
<svg class="icon icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="d58d3428-8f2527ec" data-di-rand="1633305752030">
<use xlink:href="#icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<svg class="icon icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="3bb4c78c-eeec48bf" data-di-rand="1633305752030">
<use xlink:href="#icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link" role="none">
<a href="https://risc.cview.metlife.com/siteminderagent/forms/logincamsi.fcc?TYPE=33554433&REALMOID=06-d4931f16-42a3-1004-9246-83e0944b304d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$jp1vSs3mNVoM0y%2fRh2LS1F5gjA8v6ked5CAUfNo8TN9Fg%2bmYEKs6qs0eV4%2b%2bWsdkjVPr591ZFRSuUo0QD8miEEhDSbA9GT4Y&TARGET=$SM$https%3a%2f%2frisc%2ecview%2emetlife%2ecom%2f" target="_blank" role="menuitem" data-di-id="di-id-d0478abd-f566a217">MetLife Securities Client View</a>
</li>
</div>
<div>
<li class="login-type__link" role="none">
<a href="https://www.netxinvestor.com/web/netxinvestor/login" target="_blank" role="menuitem" data-di-id="di-id-77a2ae86-3f668304">NetXInvestor</a>
</li>
</div>
</div>
</ul>
</div>
</div>
<div>
<div class="login-type__detail" aria-label="FOR PROVIDERS" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR PROVIDERS</h3>
<svg class="icon icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="3bb4c78c-ca24ff52" data-di-rand="1633305752030">
<use xlink:href="#icon-chevron-right" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<svg class="icon icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="10eea4ed-7a732651" data-di-rand="1633305752030">
<use xlink:href="#icon-chevron-down" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link" role="none">
<a href="https://www.metdental.com/prov/execute/home" target="_blank" role="menuitem" data-di-id="di-id-2b0e4c83-ad71c139">Dental Professionals Account</a>
</li>
</div>
<div>
<li class="login-type__link" role="none">
<a href="https://metlifeexpat.ebixhealth.com/lin/faces/LinLogin.jsp" target="_self" role="menuitem" data-di-id="di-id-504390a1-5a750c33">MetLife Worldwide Benefits Provider Portal</a>
</li>
</div>
</div>
</ul>
</div>
</div>
</div>
</div>
</div>
<div class="col-xs-12 col-sm-4" role="menubar">
<div>
<div>
<div>
<div class="login-type__detail" aria-label="FOR EMPLOYERS" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR EMPLOYERS</h3>
<svg class="icon icon-chevron-right" data-di-res-id="8308a0e9-6b588e25" data-di-rand="1633305752031">
<use xlink:href="#icon-chevron-right"></use>
</svg>
<svg class="icon icon-chevron-down" data-di-res-id="8308a0e9-3cbee4dc" data-di-rand="1633305752031">
<use xlink:href="#icon-chevron-down"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link">
<a href="https://portal.metlink.com/MetLinkPortal/jsp/index.jsp" target="_blank" data-di-id="di-id-edc04bfe-b5bcb9ca">Group Benefits Administration</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://plan-metlife.retirementpartner.com/static/InstMetLife/welcome.html" target="_blank" data-di-id="di-id-de78abc4-37350695">Employer - Sponsored Savings Plans Administration</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://online.metlife.com" target="_blank" data-di-id="di-id-39e4bd7a-6770cae0">Annuities Administration</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://ebenefits.metlifeexpat.com/siteminderagent/forms/login.fcc" target="_self" data-di-id="di-id-28f63afd-9ac8f48a">Worldwide Benefits eBenefits</a>
</li>
</div>
</div>
</ul>
</div>
</div>
<div>
<div class="login-type__detail" aria-label="FOR BROKERS & CONSULTANTS" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR BROKERS & CONSULTANTS</h3>
<svg class="icon icon-chevron-right" data-di-res-id="8308a0e9-b8c7ab57" data-di-rand="1633305752031">
<use xlink:href="#icon-chevron-right"></use>
</svg>
<svg class="icon icon-chevron-down" data-di-res-id="8308a0e9-dc2aa17a" data-di-rand="1633305752031">
<use xlink:href="#icon-chevron-down"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link">
<a href="https://metbroker.metlife.com" target="_blank" data-di-id="di-id-db8d471b-5814e338">MetBroker</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://plan-metlife.retirementpartner.com/static/InstMetLife/welcome.html" target="_blank" data-di-id="di-id-de78abc4-37350695">MetLife Resources Savings & Annuity Programs</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://online.metlife.com" target="_blank" data-di-id="di-id-39e4bd7a-6770cae0">MetLife Resources Annuity Programs</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://portal.metlink.com/MetLinkPortal/jsp/index.jsp" target="_blank" data-di-id="di-id-edc04bfe-b5bcb9ca">Structured Settlements Broker Resources (SBR)</a>
</li>
</div>
<div>
<li class="login-type__link">
<a href="https://ebenefits.metlifeexpat.com/siteminderagent/forms/login.fcc" target="_self" data-di-id="di-id-28f63afd-9ac8f48a">Worldwide Benefits eBenefits</a>
</li>
</div>
</div>
</ul>
</div>
</div>
</div>
</div>
</div>
<div class="col-xs-12 col-sm-4" role="menubar">
<div>
<div>
<div>
<div class="login-type__detail" aria-label="FOR METLIFE SECURITIES INC. REPRESENTATIVES" aria-haspopup="true">
<h3 class="login-type__title" role="none">FOR METLIFE SECURITIES INC. REPRESENTATIVES</h3>
<svg class="icon icon-chevron-right" data-di-res-id="91bd0f07-8ceaf355" data-di-rand="1633305752032">
<use xlink:href="#icon-chevron-right"></use>
</svg>
<svg class="icon icon-chevron-down" data-di-res-id="91bd0f07-6291f7c9" data-di-rand="1633305752032">
<use xlink:href="#icon-chevron-down"></use>
</svg>
<ul>
<div>
<div>
<li class="login-type__link">
<a href="https://msi.metlife.com/wps/portal/public/signin?target=/ePPUserSyncServlet/ePPUserSyncServlet?params=/wps/myportal/rpp/home" target="_blank" data-di-id="di-id-f1467e21-ae5a6508">Brokerage & Securities Account</a>
</li>
</div>
</div>
</ul>
</div>
</div>
</div>
</div>
</div>
<span class="sr-only login_expand_collapse_announcement" aria-live="polite" aria-atomic="true"></span>
</div>
</div>
<div class="login-type__contact">
<p class="hidden-sm hidden-md hidden-lg"> Need an account?
<a href="https://online.metlife.com/public/registration/index?target=register" class="login-popout__action" data-popout-msg="for_individuals" target="_blank" id="loginFooterID" data-di-id="#loginFooterID">Register</a>
</p>
</div>
</div>
</div>
</form>Name: metSearchForm — /searchResultsPage.html
<form id="metSearchForm" role="search" class="search-trigger__container" name="metSearchForm" action="/searchResultsPage.html" data-path-to-search-results="/content/metlife/us/homepage/searchResultsPage.html">
<input id="searchInPage" class="search-trigger__search-box font-header-1 font-header-2 font-content-link-1 search_openTwo" type="text" autocomplete="off" aria-describedby="autocomp"
onkeyup="setThemePageIDS();ss_handleKey(event);drawTextBox('',event);" placeholder="SEARCH" name="query" data-placeholder="" data-search-url="/bin/MLApp/core/suggest" data-search-ajax-url="/bin/MLApp/core/search" data-site="gbm_us_ml_site"
aria-label="SEARCH" aria-autocomplete="both" aria-haspopup="false" autocapitalize="off" autocorrect="off" spellcheck="false" aria-activedescendant="search" data-di-id="#searchInPage">
<span id="autocomp" aria-atomic="true" class="sr-only">Auto Complete</span>
<a id="covid-19-employers-brokers-US-customers__global-searchLink" class="search_location_image" href="#" role="button" aria-label="SEARCH" data-di-id="#covid-19-employers-brokers-US-customers__global-searchLink">
<svg class="icon brand-1st icon-search-overlay js-searchIcon" aria-hidden="true" tabindex="-1" focusable="false" data-di-res-id="c6a37be-aeba7db2" data-di-rand="1633305752035">
<use xlink:href="#icon-search" aria-hidden="true" tabindex="-1" focusable="false"></use>
</svg>
</a>
<div class="search-strip"></div>
<input id="overlayerback" class="search-trigger__search-box" autocomplete="off" type="text" aria-label="SEARCH" data-di-id="#overlayerback">
<div id="suggestionsbox" class="suggestionsbox ">
<table id="search_suggest_table" role="presentation" class="ss-gac-table">
<tbody id="search_suggest" class="ss-gac-m font-content-link-1 font-header-5-sm font-header-4-sm" style="visibility: hidden;"></tbody>
</table>
</div>
</form>Text Content
arrow-down arrow-down-triangle arrow-down-triangle-rebrand arrow-left arrow-left-triangle arrow-right arrow-right2 arrow-right-triangle arrow-up arrow-up-triangle blue-map bubble calc car caret-down caret-up check icon-chevron-down chevron-left chevron-right clear-play-button comment contact contact crosshair down edit envelope exclamation google-plus homepage info list key map-location menu metlife-logo next notification phone-arrow prev print printer profile question question-mark radio-off radio-on radio-on-2 secure-locked select-arrows sortinghat-form store train up walk CORONAVIRUS (COVID-19) RESOURCES FOR U.S. EMPLOYERS Skip Navigation Navigation SOLUTIONS : Collapsed SUPPORT : Collapsed ABOUT US : Collapsed LOG IN LOG IN SEARCH SEARCH close LOG IN LOG IN SEARCH SEARCH Close SOLUTIONS Insurance Business and Brokers MetLife Investment Management Retirement & Income Solutions Insurance Enhance Your Health Coverage Dental Vision Pet Insurance Protect Your Way of Life Accident Hospital Indemnity Critical Illness Cancer Disability Safeguard Your Valuables Auto and Home Insurance Legal Insurance Secure Your Family's Future Term Life Group Variable Universal Life Group Universal Life Insurance Accident Death & Dismemberment Reach Your Financial Goals Health Savings and Spending Accounts Financial Wellness Articles Employer-Sponsored Retirement Plans More Solutions Annuity Long-Term Care Business and Brokers Employee Benefits Group Auto & Home Group Dental Group Accident and Health Group Life Group Disability Group Legal Services Group Vision Group Pet Group Health Savings & Spending Accounts Executive Benefits Small Business The Value of Non-Medical Benefits Small Business Solutions Changing Providers Getting Started Broker Small Business Solutions Chamber of Commerce For Brokers Getting Appointed Broker Compensation Broker Forms Why MetLife? Broker Education COVID-19 Resource Center for Brokers Global Employee Benefits Financial Wellness MetLife Investment Management MetLife Investment Management Financing Solutions About Us Insights Investment Strategies Retirement & Income Solutions Retirement & Income Solutions Lifetime Income Annuities Insights Employer-Sponsored Retirement Plans Pension Risk Structured Settlements Longevity Reinsurance Stable Value Funding Solutions SUPPORT Support and Manage Quick and easy access to MetLife customer support services and resources. Learn More Customer Care Customer Care Contact Us Find a Dentist Find a Vision Provider Find an Insurance Policy Beneficiary Assistance More Support My Account My Account Account Log In Register for MyBenefits Find a Form File a Claim For Current Customer Fraud Awareness ABOUT US About MetLife Investor Relations Sustainability Careers at MetLife About MetLife Navigating Life Together Health Family Future Work Corporate Profile MetLife Worldwide Company Ratings Global Procurement MetLife Affiliates Corporate Governance Board of Directors Our Executive Leadership Team Corporate Conduct Code of Conduct Diversity & Inclusion Our Workplace Work-Life Solutions Supplier Diversity More About Us Newsroom Awards and Recognition MetLife Foundation Investor Relations Sustainability Sustainability Serving Our Customers Employees Investments Climate Action Managing Risk MetLife Foundation FAQs ESG Data Center ESG Scorecard GRI Index SASB Index TCFD Index UN SDGs Policies & Codes 2020 Sustainability Report 01 Strengthening Our Workforce 02 Empowering Communities 03 Protecting Our Environment 04 Creating Value as an Investor 05 Ensuring Confidence for Our Customers 06 Managing Sustainability News & Insights Reports & Statements Careers at MetLife CLOSE Please be vigilant in protecting yourself against phishing. Keeping your personal information secure is a top priority of MetLife. That's why we encourage you to take precautions to protect your personal data, and why we do not ask you to verify your personal or account information by email or text message. If you suspect you received a phishing email, please forward it to: phish@metlife.com. Delete the email after you forward it, and do not click on any links it contains. If you believe you entered information into a linked website, change your login information immediately. For helpful hints to protect your personal information, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams/ Policy holders, Please log in here: Select Login Type Personal Account Business Account Broker Account Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account If you are the administrator of your business's insurance policy, log in to your Business account If you are an agent or broker, log in to your broker account Business Account Type Select an option MetLink SBR Select preferred option Access the MetLink section of the website Access the DigitalSolution section of the website Access the MyBenefits section of the website Access the Specialized Benefit Resources (SBR) section of the website Business Account Purpose My Benefits Home Check your group disability claim Check Your Group Disability Check Your Dental Claim Check Your Retirement Income Retirement Education Select preferred option Broker Account Type Select an option MetLife Group Insurance MetLink Select Preferred option Access the MetLink section of the website Access the DigitalSolution section of the website Enter your account username (e.g johnsmith) Enter your account password Forgot username or password? Forgot username or password? Forgot your password? Create a new account / Register now Need an account? Register Register By signing in, I agree to the Terms of Use Go to MyBenefits without signing in other account types FOR BUSINESSES MetLink MyBenefits SBR Worldwide Benefits eBenefits FOR RETIREES Retirement Plan Access FOR INVESTORS MetLife Securities Client View NetXInvestor FOR PROVIDERS Dental Professionals Account MetLife Worldwide Benefits Provider Portal FOR EMPLOYERS Group Benefits Administration Employer - Sponsored Savings Plans Administration Annuities Administration Worldwide Benefits eBenefits FOR BROKERS & CONSULTANTS MetBroker MetLife Resources Savings & Annuity Programs MetLife Resources Annuity Programs Structured Settlements Broker Resources (SBR) Worldwide Benefits eBenefits FOR METLIFE SECURITIES INC. REPRESENTATIVES Brokerage & Securities Account Need an account? Register Enter your search here Auto Complete 0 of 0 Search Results | Displaying 10 results 20 results 30 results No Results Sorry, we couldn't find any results matching Please: * Check the spelling and try again * Search using fewer terms * Click here for Customer Support Did you mean "" Did you mean ? Sorry, we couldn't find any results matching Please: * Check the spelling and try again * Search using fewer terms * Click here for Customer Support * * * * * Homepage Coronavirus (Covid-1... COVID-19 UPDATE FOR U.S. EMPLOYERS Critical Health Alert; Last Updated: January 20, 2021 11:25 A.M. EST WE ARE HERE FOR YOU. For over 152 years, MetLife has been committed to protecting the health and well-being of our customers, their families, and our communities. In these unprecedented and stressful times, we want to assure you that MetLife is prepared, and has taken action to ensure our customers get the service they expect, the coverages they need are maintained, questions are answered, and claims are processed in a timely manner. Below you will find important updates on available resources, benefit coverage and answers to common questions. HOW CAN WE HELP YOU? Legislative Updates Coverage Extension Billing / Payment Claims Handling Return to Work Hub Return to Work Guide RETURN TO WORK EMPLOYER GUIDE As you and your employees are looking to get back to the “new normal” and return to the workplace, you may have questions as how best to do this while also balancing your employees’ wellbeing and mental health. Lyra, with MetLife, has prepared this guide to provide you with best practices. Download Now > COVID-19 Product FAQs General FAQs Disability & Leave FAQs ADA FAQs Accident & Health FAQs Life Insurance FAQs Dental Insurance FAQs P&C FAQS Legal Plan FAQs Show More Resources for Under 500 Lives Additional Resources Show More LEGISLATIVE UPDATES MetLife recognizes there is a wealth of information available, from the federal programs to state and local governments, which are providing various benefit programs to help businesses and their employees through COVID-19. Here you’ll find customer letters, presentations and replays from MetLife on some of the various federal and state leave programs addressing COVID-19. Read More DMEC WEBINAR View a replay of MetLife’s Disability Management Employer Coalition (DMEC) webinar: COVID-19 and Best Practices for Coordinating the FMLA and the ADA. Access webinar COVERAGE EXTENSION Expand All Collapse All [UPDATED JANUARY 20 2021] ARE EMPLOYEES WHO WERE ACTIVELY AT WORK PRIOR TO A FURLOUGH, TEMPORARILY LAY-OFF OR REDUCE HOURS/SALARY AND ENROLLED FOR COVERAGE, ELIGIBLE FOR BENEFITS WHILE ON FURLOUGH, TEMPORARILY LAY-OFF OR REDUCE HOURS/SALARY? We understand that the COVID-19 pandemic may require customers to unexpectedly furlough, temporarily lay-off or reduce hours/salary for employees. As a response to these unique events, and assuming premium continues to be remitted to MetLife: For group life, dental, AD&D, vision, accident & health and legal coverage, MetLife is willing to allow; (1) employees who were furloughed, temporarily laid-off or had reduced hours/salary in 2020 to continue their coverage for up to 12 months from the date of the furlough, temporary lay-off or reduced hours/salary; and (2) employees who were furloughed, temporarily laid-off or had reduced hours/salary in 2021 to continue their coverage through 12/31/21. Premiums need to be remitted for coverage to remain active.For group life, dental, AD&D, vision, accident & health and legal coverage, MetLife is willing to allow employees who are furloughed, temporarily laid-off or have reduced hours/salary to continue their coverage for 12 months from the date of the furlough, temporary lay-off or reduced hours/salary (collectively, “temporary salary reductions”). Premiums need to be remitted for coverage to remain active. For purposes of group life and AD&D, the coverage amounts will not be reduced as a result of temporary salary reductions and will remain in effect just as they were prior to the furlough, temporary lay-off or reduced hours/salary. Accordingly, premium needs to be remitted based on the volume for the regular (non-reduced) coverage amounts. For group disability, the furlough exception period has expired. MetLife will follow the terms of the certificate. In all instances, if your group policy allows for longer periods of continued coverage under any of the circumstances outlined above, we will honor the longer period of time. In addition, if your coverage is self-insured, and you are not comfortable with the timelines outlined above, please contact your Account Executive for alternatives. WHAT ARE METLIFE’S REINSTATEMENT PROVISIONS IF WE RE-HIRE EMPLOYEES WHO WERE LAID OFF DUE TO COVID-19 AND CAN WE WAIVE BENEFIT ELIGIBILITY WAITING PERIODS, EVIDENCE OF INSURABILITY, ETC? For Group Life, AD&D, Accident and Health, Dental and Vision, if your employee’s employment is terminated and they are re-hired within 6 months, MetLife will reinstate their prior coverage amount without needing to provide evidence of insurability, where applicable, or satisfying benefit eligibility waiting periods. For accident and health coverage, unless coverage was continued under the plan during the period of unemployment, any limitations for pre-ex conditions will be applied from the reinstatement date. For disability coverage, if your employee’s employment is terminated and they are re-hired within 3 months, MetLife will reinstate their prior coverage amount without needing to provide evidence of insurability, where applicable, or satisfying benefit eligibility waiting periods. In addition, the pre-ex provision will be applied as if there was no interruption in coverage. For MetLife Legal Plans, if your employee’s employment is terminated and the employee is re-hired within 6 months, MetLife will reinstate the prior coverage. Any matters for which an attorney-client relationship formed while the participant was not eligible for plan benefits will be excluded. MetLife will continue to review the needs of our clients during this time and if additional flexibility is needed based on the duration of this pandemic, we may modify our reinstatement position. BILLING AND PAYMENT Expand All Collapse All [UPDATED JULY 23, 2020] WILL METLIFE BE MAKING ANY CHANGES OR HAVING LENIENCY FOR PAYMENTS? We are no longer offering grace period extensions outside of those in our contract or those required to comply with state specific mandates. We continue to monitor the impact of COVID-19 and will revisit this position if needed. If you are having any specific payment issues, please discuss them with your MetLife Service team. WOULD ANY ADDITIONAL FEES BE IMPOSED IF A SIGNIFICANT NUMBER OF CLAIMS WERE SUBMITTED AS A RESULT OF A PANDEMIC EVENT? For insured business, rates in effect during the current policy period would not be affected. For self-funded business or for absence administration, the terms of the applicable Administrative Service Agreement will apply. INFORMATION ON P&C BILLING POLICIES BILLING & PAYMENT LENIENCY We are here to help, if customers are still experiencing impacts from COVID-19, they can contact us at 844-296-3791 to discuss alternate payment plan options. For customers affiliated with NYSUT, customer service can be reached at 844-297-0887 (866-NYSUT-22) for all questions and/or changes. CLAIMS HANDLING Expand All Collapse All ARE THERE ANY PLAN OR POLICY LIMITATIONS THAT WOULD IMPACT A COVID-19 RELATED CLAIM? Please know that each claim received will be reviewed consistent with policy terms and applicable insurance law. Life Insurance: For Group Life Insurance (Basic, Optional, Dependent, GUL and GVUL), there are no policy limitations that would limit a claim payment resulting from COVID-19, provided the individual met all other certificate requirements. Accidental Death and Dismemberment (AD&D): AD&D policies do not cover diseases. Therefore, death due to COVID-19 is excluded, as are all deaths caused by disease. Hospital Indemnity: Because COVID-19 is a viral infection it would be considered a sickness and the Sickness Hospital benefits (admission and confinement) would be payable provided the individual met all other certificate requirements. Accident Insurance: The definition of an “accident” includes that it is not a sickness so this condition would not be covered under our standard accident plan for COVID-19. However, it would be covered if the accident plan included Sickness Hospital benefits (admission and confinement) and would be payable provided the individual met all other certificate requirements. Critical Illness/Cancer Insurance: COVID-19 must be listed as a “covered condition” for a benefit to be payable under the critical illness plan. Some plans may include COVID-19 as a covered condition in the Infectious Disease category if the group client chooses to include it. There is often a hospital stay requirement. Disability Insurance: There are no policy limitations that would apply for COVID-19. MetLife will evaluate each claim in accordance with the terms of the policy and use claim processes already in place for disability claims. METLIFE ADDITIONAL RESOURCES Expand All Collapse All TRAVEL ASSISTANCE For employees with the MetLife AXA Travel Assistance1 program we provide medical evacuation/repatriation if an employee was exposed to COVID-19 or is in a high-risk area or country. The employee would be eligible for evacuation/ repatriation services, and AXA would coordinate the employee’s return. Proof must be established that the employee does not have COVID-19 even if the evacuation is for another reason. In addition, destination countries are implementing more stringent screening practices at points of entry. Access to and clearances for air and ground ambulance providers, as well as other transportation options, are becoming more challenging to secure as action is taken to contain the spread of the virus. EMPLOYEE ASSISTANCE PROGRAM (EAP) For employees with MetLife’s Employee Assistance Program (EAP)2 we provide 24/7 confidential access to professional support to help employees manage stress, anxiety, grief, financial concerns, and much more. Employees can connect to support by phone, video, or chat anytime, anywhere, and they have access to a vast library of online resources for coping with trauma, building resiliency, self-care, and managing change. Our EAP program also offers manager consultations and webinars to support leaders in dealing with sensitive workplace situations. CONNECTED BENEFITS MetLife is committed to helping employees get maximum value from their benefits. Once we receive a MetLife Group Disability claim, we automatically look at whether the employee has hospital indemnity coverage. If they do, we will inform and guide the employee so they can understand and use the benefits available to them. METLIFE LEGAL PLANS AND WILL PREPARATION For our Optional Life and MetLife Legal Plan customers, employees have access to Will Preparation3 services including telephone or in-person consultations with an attorney in the MetLife Legal Plan attorney network. Covered services include preparing important planning documents like a power of attorney, which is a document that allows someone to conduct transactions on another person’s behalf, and a health care proxy, where someone can appoint another person to make medical decisions on their behalf. METLIFE’S FINANCIAL WELLNESS HUB We know the kinds of questions your employees are asking themselves—this site is designed to answer as many of them as possible. From financial tips to expert-backed ways to stay calm and mindful, we’ll show them how to improve their financial health now while guiding them to build a more confident future. And with new content added regularly, the Financial Wellness hub evolves with their needs. Visit MetLife’s Financial Wellness hub. PlanSmart Financial Wellness For customers with PlanSmart Financial Wellness4, the financial education and guidance available may be helpful in managing finances during times of increased market volatility such as we’ve seen in recent weeks. GRIEF COUNSELING For our Life Insurance policy customers, licensed Grief Counselors are available from Lifeworks5 for insured employees and their dependents if they experience a loss, regardless of cause of death, or are diagnosed with a potentially life-threatening disease such as COVID-19. Whether it’s help coping with a loss or a major life change, confidential counseling sessions can be tailored to meet the individual needs. For other questions and assistance please reach out to your MetLife Representative ARE YOU A SMALL BUSINESS WITH UNDER 500 EMPLOYEES? Helpful Resources Learn more DISABILITY & LEAVE FAQS Expand All Collapse All FOR CLAIMANTS WHO ARE QUARANTINED BECAUSE OF EXPOSURE TO COVID-19 BUT ARE NOT THEMSELVES AFFLICTED WITH THE DISEASE, WILL THESE CLAIMANTS BE CONSIDERED DISABLED? Claimants are unlikely to satisfy the definition of disability in the applicable plan solely due to being quarantined. If the claimant develops COVID-19 or even some other qualifying sickness while quarantined, and it meets the definition of disability within the policy, benefits would be reviewed for payment. [UPDATED MARCH 30, 2020; 11:10AM EST] FOR CLAIMANTS WHO ARE QUARANTINED BECAUSE OF EXPOSURE TO COVID-19 BUT ARE NOT THEMSELVES AFFLICTED WITH THE DISEASE, WILL THESE CLAIMANTS QUALIFY FOR FMLA? We will review each leave request on a case-by-case basis. However, in order to qualify for FMLA, quarantined employees would need to satisfy the definition of a “serious health condition” or be caring for a child if the school or place of care has closed or childcare provider is unavailable due to a public emergency regarding COVID-19, among the other FMLA eligibility requirements. If the employee is unsure if the claim will be approved, we encourage the claim to be submitted for review. For additional guidance on FML compliance related to COVID-19, please refer to the DOL guidelines at https://www.dol.gov/agencies/whd/pandemic/ffcra-questions. [UPDATED JULY 23, 2020] WHAT ARE THE STEPS METLIFE IS TAKING TO SUPPORT INFORCE INDIVIDUAL DISABILITY INSURANCE (IDI) POLICIES? * There are no policy limitations that would apply for COVID-19. MetLife will evaluate each claim in accordance with the terms of the policy and use claim processes already in place for disability claims. * We will follow the policy provisions and treat each claim on its own merits. IDI policies have elimination periods of 90 or 180 days, which must be satisfied before benefits become payable. The policies provide benefits only for disabilities that result from a sickness or injury. * Claimants are unlikely to satisfy the definition of total disability in the applicable policy solely due to testing positive or being quarantined. If a claimant develops COVID-19 or some other qualifying sickness while quarantined, and it meets the definition of disability within the policy, benefits would be reviewed for payment. * (Updated July 23, 2020) We are no longer offering grace period extensions outside of those in our contract or those required to comply with state specific mandates. We continue to monitor the impact of COVID-19 and will revisit this position if needed. If you are having any specific payment issues, please discuss them with your Account Manager, Account Executive or MetLife representative. For all other questions regarding inforce IDI policies, please contact your Account Manager, Account Executive or MetLife representative. AMERICANS WITH DISABILITIES ACT (ADA) FAQS Expand All Collapse All WILL ADA BE AN AVENUE FOR INDIVIDUALS TO REQUEST ‘WORK FROM HOME’ ACCOMMODATIONS, TO LIMIT EXPOSURE, DUE TO FEAR OF CONTRACTING COVID-19? The ADA protects employees from disability discrimination by requiring reasonable accommodations to ensure equal access to employment (e.g. allows an individual with a disability to have an equal opportunity to apply for a job, perform a job’s essential functions, or enjoy equal benefits and privileges of employment.) Individuals seeking protections under the ADA must meet the definition of disability under the law. The possibility of getting sick, without a medical condition/impairment, does not meet ADA disability standards. That being said, COVID-19 is an evolving pandemic, and each claim will be reviewed based on its individual facts. For example, if an employer mandates an employee to not work due to potential COVID-19 exposure or symptoms (i.e., mandatory quarantine), the employee may qualify for ADA protections on the ground that he or she is being “perceived as having an impairment.” It may be helpful for employers to review the EEOC guidance on how employers should respond to direct threats as they relate to pandemic influenza. CAN EMPLOYEES REQUEST JOB PROTECTED LEAVE AS AN ADA ACCOMMODATION, IF PLACED ON EXTENDED QUARANTINE DUE TO COVID-19 EXPOSURE, EITHER SELF OR MEDICALLY IMPOSED – IF THEY DO NOT HAVE ANY SIGNS OF ILLNESS? If an employer mandates an employee to not work due to potential COVID-19 exposure or symptoms (i.e., mandatory quarantine), the employee may qualify for ADA protections on the ground that he or she is being “perceived as having an impairment.” The normal reasonable accommodation review should take place, and a reasonable accommodation may include job protected leave. On the other hand, an employee without any symptoms or potential exposure who chooses to self-quarantine as a preventive measure would likely not qualify for ADA protection. That being said, COVID-19 is an evolving pandemic, and each claim will be reviewed based on its individual facts. IF AN EMPLOYEE IS CONFIRMED TO HAVE COVID-19, HOW DO WE ALERT OTHERS AND STILL MAINTAIN CONFIDENTIALITY AS REQUIRED BY THE ADA AND OTHER LAWS THAT PROTECT PERSONAL HEALTH INFORMATION? If an employee is confirmed to have COVID-19, employers should inform fellow employees of their possible exposure to COVID-19 in the workplace but maintain confidentiality, as required by the Americans with Disabilities Act (ADA). Employees that are concerned about potential exposure should refer to CDC guidance for how to conduct a risk assessment. IF AN EMPLOYEE HAS A MEDICAL CONDITION THAT PLACES THE EMPLOYEE AT HIGHER RISK FOR SEVERE ILLNESS IF THEY CONTRACT COVID-19, HOW DOES THE ADA APPLY TO THIS SITUATION? The EEOC recently updated their guidance regarding this situation, which is available at https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws. GIVEN THE EXPANDED DEFINITION FOR “HIGH RISK” EMPLOYEES BEING ABLE TO REQUEST ADA ACCOMMODATIONS ARE YOU MODIFYING YOUR ADA PRODUCTS TO RECOGNIZE THIS EXPANDED DEFINITION? Yes, our existing ADA Workforce Solutions process supports the expanded EEOC guidelines. GIVEN THE EXPANDED DEFINITION FOR “HIGH RISK” EMPLOYEES BEING ABLE TO REQUEST ADA ACCOMMODATIONS DO YOU EXPECT ANY SIGNIFICANT VOLUME INCREASES DUE TO THIS ADDITIONAL TYPE OF ACCOMMODATION NEED? We are monitoring claim volumes, across all claim types, to assess COVID related impacts. WHERE CAN I GO FOR ADDITIONAL INFORMATION RELATED TO COVID-19 AND THE ADA? In response to the COVID-19 pandemic, EEOC recently updated prior pandemic guidelines for employers on their website: https://www.eeoc.gov/facts/pandemic_flu.html. The EEOC also released FAQs regarding COVID-19 and the ADA. These were recently updated and we encourage you to review the latest guidance which now includes details on the ADA and vaccinations (see section K) available at: https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws. ACCIDENT & HEALTH FAQS Expand All Collapse All IF THE HEALTH SCREENING BENEFIT IS INCLUDED IN A CRITICAL ILLNESS, ACCIDENT OR HOSPITAL INDEMNITY INSURANCE CERTIFICATE, WOULD THE HEALTH SCREENING BENEFIT BE PAYABLE IF SOMEONE RECEIVED A LABORATORY SCREENING TEST FOR THE CORONAVIRUS? The Health Screening Benefit would be payable for a Coronavirus laboratory screening test (regardless of the test result), subject to the requirements for payment of that benefit and the other terms and conditions of the certificate. LIFE INSURANCE FAQS Expand All Collapse All AN EMPLOYEE WAS EXPOSED TO COVID-19 WHILE ON AN AIRPLANE AND IS NOW UNDER QUARANTINE. UNDER THE LIFE INSURANCE POLICY, IS THE EMPLOYEE CONSIDERED TOTALLY DISABLED AND ELIGIBLE FOR WAIVER OF PREMIUMS? Claimants would not satisfy the definition of disability in the applicable plan solely due to being quarantined. If the claimant develops COVID-19 or some other qualifying sickness while quarantined, the claim would be reviewed per the requirements of the plan. [UPDATED APRIL 07, 2020; 3:00PM EST] IF A CUSTOMER IS UNABLE TO DIRECT BILL EMPLOYEES WHILE NOT ACTIVELY AT WORK BECAUSE OF COVID 19, CAN METLIFE DIRECT BILL AND COLLECT PREMIUMS FROM OUR GROUP CUSTOMERS’ CERTIFICATE HOLDERS WHEN METLIFE IS THE NOT THE RECORDKEEPER? Unfortunately, MetLife is unable to support direct billing when MetLife is not the recordkeeper. Where MetLife is the recordkeeper, or for ported certificates MetLife does and will continue to handle direct billing. WHAT ARE ALTERNATE SUBMISSION METHODS, OTHER THAN PAPER, FOR EMPLOYER AND CLAIMANT STATEMENTS WHEN DEATH OCCURS? Option Reference Email (Employer and Claimant) Lifeclaimsubmit@metlife.com MetLink (1,000+ lives- Employer only) www.metlife.com/metlink Online Beneficiary (Claimant only) Not available for GUL/GVUL www.metlife.com/lifeclaims Fax (Employer and Claimant) 1-570-558-8645 IS METLIFE ABLE TO PROCESS A LIFE CLAIM WITHOUT A DEATH CERTIFICATE? If the family, beneficiary or claimant is unable to obtain a death certificate because of delays from their local medical examiner's office, we have a Funeral Director Affidavit available that may be used in certain situations. The Funeral Director should call MetLife at 1-800-638-6420 to have an Affidavit sent. DENTAL INSURANCE FAQS Expand All Collapse All WHAT BUSINESS CONTINUITY MEASURES ARE IN PLACE FOR METLIFE’S NETWORK OF DENTISTS AND DENTAL OFFICES? MetLife is leveraging its existing Business Continuity Plans due to the global pandemic. For our Dental business these plans include continued staffing to respond to inquiries from customers, plan members and dentists as well as process and pay claims. MetLife remains committed to ensuring our customers, plan members, and dentists get the service they expect. [UPDATED APRIL 07, 2020; 1:40PM EST] DOES METLIFE PROVIDE BENEFIT COVERAGE FOR DENTAL SERVICES DELIVERED THROUGH TELE-DENTISTRY? MetLife dental plans provide coverage for dental services delivered through tele-dentistry. The coverage is handled the same as if the patient was receiving the dental services in a dental office. Dental services that can be delivered through tele-dentistry typically include problem focused exams and re-evaluations. The coverage is subject to the plan terms and conditions. Dentists can verify benefit coverage using MetLife’s web portal, www.MetDental.com as well as MetLife’s interactive voice response (IVR) capabilities. To the extent a state has enacted mandates regarding tele-dentistry due to the COVID-19 pandemic, MetLife will fully comply. ARE EMPLOYEES GOING TO BE CHARGED FOR ADDITIONAL PERSONAL PROTECTIVE EQUIPMENT (PPE) COSTS FROM DENTAL PROVIDERS? Currently, members who have services performed by a network provider should not incur any additional costs for infection control, including PPE, per our network contracts with our providers. These costs are not considered a separate billable dental procedure and cannot be billed to a participant or to MetLife. If a member is surcharged by a network provider for PPE upfront, they should report this charge to MetLife by calling us at 1-800-GETMET8 (1-800-438-6388). MetLife has an established grievance process to fully resolve these charges and track these types of issues which allows us to educate providers accordingly. If a member receives services from an out-of-network provider, they may be responsible for any additional PPE charges billed by the provider. P&C FAQS Expand All Collapse All P&C STATE SPECIFIC REQUIREMENTS & VARIATIONS Update July 23, 2020 Information for Policyholders Please click here to see FAQs on COVID-19 business continuity information for individual policy holders METLIFE LEGAL PLAN FAQS Expand All Collapse All WILL THERE BE ANY DISRUPTION OF SERVICE DUE TO THE PANDEMIC? We are working remotely and operating our regular business hours. Our Client Service Center is open Monday through Friday, 8 am – 8pm ET, and we are operationally prepared to handle all calls and claims. Members can reach out to us at 800-821-6400 with any questions or concerns. WILL PLAN MEMBERS BE ABLE TO ACCESS ATTORNEYS DURING THIS TIME? Our attorneys can provide consultations over the telephone, and many can consult via virtual meetings. While our attorneys will do their best to handle all inquiries in a timely manner, our e-panel attorneys are also available to answer general questions online. Members can submit questions and a Network Attorney will respond to within 24 to 48 hours. WHAT IS METLIFE LEGAL PLAN’S PREMIUM PAYMENT GRACE PERIOD POLICY DURING THIS CRISIS? (Update July 23, 2020) We are no longer offering grace period extensions, outside of those in our contract or those required to comply with state specific mandates. We continue to monitor the impact of COVID-19 and will revisit this position if needed. If you are having any specific payment issues, please discuss them with your MetLife Service team. INFORMATION RELATING TO METLIFE LEGAL PLANS DISASTER RELIEF SUPPORT What is the MetLife Legal Plan Disaster Relief COVID-19 plan? MetLife Legal Plans is happy to offer the Disaster Relief plan to our plan sponsors affected by COVID-19. This plan extends consultation and document review services to all of a current group sponsors’ employees, even those not currently enrolled, at no cost to them, through the July 31, 2020. Employees can contact our Network Attorneys to get answers to questions related to legal issues they may be facing as well as have attorneys review estate planning documents or insurance forms. How do employees use the MetLife Legal Plans Disaster Relief Plan? Employees should be able to access the service within two to three business days after this is discussed with your Account Executive. To use the service, the employee can call the MetLife Legal Plans Customer Service Center at 800.821.6400. They will need to identify their employer, the last four digits of their SSN or employee number and indicate that they are interested in the document review and consultations services being offered. Employees also have access to a self-help document library to complete wills, living wills and power of attorney documents. They can access the library by visiting info.legalplans.com and entering access code 9790010 and clicking on “Self-Help Documents” in the “Covered Services” tab. Or clicking here: https://info.legalplans.com/9790010/CoveredServices/?coveragecode=979#tab-forms Will we know how many of our clients are using the MetLife Legal Plans Disaster Relief Plan? Yes. We will be able to track how many clients enroll and the utilization. INFORMATION RELATING TO CONTINUATION OF COVERAGE (PORTABILITY) What are MetLife Legal Plans’ portability options for furloughed, temporarily laid-off or reduced hours/salary employees? Beginning April 1, 2020 through July 31, 2020, we are offering employees that would like to keep their plan benefits due to a COVID-19 related leave of absence, unpaid leave, or termination the option to either port their plans for three months or choose our standard 12-month portability. How do employees apply for portable enrollment for MetLife Legal Plans? Employees can call our Client Service Center at 800.821.6400, Monday-Friday (8am - 8pm ET) to enroll in the portable plan. Employees must enroll within the month of April, May or June and within 30 days from their last date of employment. Enrollment is prepaid via remittance of a lump sum payment equal to the legal plan’s monthly rate times three months (or 12 months if you choose our standard portability plan). Under portable enrollment, dependent definitions are the same as those for active employees and the covered services and exclusions are the same as those under the current plan. Members can visit members.legalplans.com or call 800.821.6400 for plan details. How long will MetLife Legal Plans offer this three-month portability plan? At the end of July, we will evaluate whether to continue the three-month portability option. For those who enroll in the three-month program, we will evaluate at the end of the period whether to extend for an additional three-month renewal option. *Standard Exclusions apply. See a full list of our exclusions here: No service provided, not even consultation for: * Employment-related matters, including company or statutory benefits * Matters involving the employer, Network Attorneys, MetLife and affiliates * Matters in which there is a conflict of interest between the employee and spouse or dependents, in which case services are excluded for the spouse and dependents Appeals and class actions * Farm and business matters, including rental issues when the plan member is the landlord * Patent, trademark and copyright matters * Costs and fines * Frivolous or unethical matters * Matters for which an attorney-client relationship exists prior to the participant becoming eligible for plan benefits INFORMATION FOR BROKERS TO STAY HEALTHY & INFORMED. Tips and resources Learn more METLIFE CUSTOMERS Looking for information about how Coronovirus (COVID-19) might impact your current policy? Go to our FAQs page for U.S. employees, retirees and members. Learn more METLIFE IS COMMITTED TO NAVIGATING LIFE TOGETHER WITH YOU We're in This Together COVID-19 Update You might also like Small Business MetLife and U.S Chamber of Commerce Small Business Index The voice of small business owners. For more on what’s top of mind, explore the current Index findings. 4 min read Financial Wellness When is it Okay to Dip into an Emergency Fund? The benefits of an emergency fund and what you should consider as a true emergency so you can make the most of your hard-earned safety net. 3 min read Employee Benefit Trends Supporting Employee Well-Being in Uncertain Times MetLife's 2020 Employee Benefit Trends Study 15 min read Small Business MetLife and U.S Chamber of Commerce Small Business Index The voice of small business owners. For more on what’s top of mind, explore the current Index findings. 4 min read Financial Wellness When is it Okay to Dip into an Emergency Fund? The benefits of an emergency fund and what you should consider as a true emergency so you can make the most of your hard-earned safety net. 3 min read Employee Benefit Trends Supporting Employee Well-Being in Uncertain Times MetLife's 2020 Employee Benefit Trends Study 15 min read Small Business MetLife and U.S Chamber of Commerce Small Business Index The voice of small business owners. For more on what’s top of mind, explore the current Index findings. 4 min read Financial Wellness When is it Okay to Dip into an Emergency Fund? The benefits of an emergency fund and what you should consider as a true emergency so you can make the most of your hard-earned safety net. 3 min read 1 Travel Assistance services are offered and administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc. Neither AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by MetLife. 2 EAP services provided through an agreement with LifeWorks US Inc. (LifeWorks by Morneau Shepell). LifeWorks is not a subsidiary or affiliate of MetLife. 3 Will Preparation is offered by MetLife Legal Plans, Inc., a MetLife company. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. 4 MetLife administers the PlanSmart Financial Wellness program, but has arranged for third party financial professionals to offer in-person financial education and, upon request, provide personal guidance to employees and former employees of companies providing the program through MetLife. Guidance and coaching online and by phone is provided by trained and credentialed financial planners through our alliance with EY (Ernst & Young LLP). 5 Grief Counseling services are provided through an agreement with LifeWorks. LifeWorks is not an affiliate of MetLife, and the services LifeWorks provides are separate and apart from the insurance provided by MetLife. LifeWorks has a nationwide network of over 30,000 counselors. Counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. This program is available to insureds, their dependents and beneficiaries who have received a serious medical diagnosis or suffered a loss. Events that may result in a loss are not covered under this program unless and until such loss has occurred. Services are not available in all jurisdictions and are subject to regulatory approval. Not available on all policy forms. Group Life, Group Disability and Group Dental Insurance: Like most insurance policies and benefit programs, insurance policies and benefit programs offered by Metropolitan Life Insurance Company and its affiliates contain certain exclusions, exceptions, waiting periods, reductions of benefits, limitations and terms for keeping them in force. Please contact MetLife for complete details. The MetLife Cancer Insurance plan is based on the MetLife Critical Illness Insurance (CII) policy. MetLife Cancer Insurance includes only the Covered Conditions of Full Benefit Cancer and Partial Benefit Cancer. METLIFE CRITICAL ILLNESS INSURANCE (CII) IS A LIMITED BENEFIT GROUP INSURANCE POLICY. Like most group accident and health insurance policies, MetLife’s CII policies contain certain exclusions, limitations and terms for keeping them in force. Product features and availability may vary by state. In most plans, there is a pre-existing condition exclusion. After a covered condition occurs, there is a benefit suspension period during which benefits will not be paid for a recurrence, except in the case of insureds covered under a New York certificate. MetLife’s Issue Age CII is guaranteed renewable, and may be subject to benefit reductions that begin at age 65. Premium rates for MetLife’s Issue Age CII are based on age at the time of the initial coverage effective date and will not increase due to age; premium rates for increases in coverage, including the addition of dependents’ coverage, if applicable, will be based on the covered person’s age at the time of the initial coverage effective date. Rates are subject to change for MetLife’s Issue Age CII on a class-wide basis. A more detailed description of the benefits, limitations, and exclusions can be found in the applicable Disclosure Statement or Outline of Coverage/Disclosure Document available at time of enrollment. For complete details of coverage and availability, please refer to the group policy form GPNP14-CI or contact MetLife for more information. Benefits are underwritten by Metropolitan Life Insurance Company, New York, New York. MetLife's Critical Illness Insurance is not intended to be a substitute for Medical Coverage providing benefits for medical treatment, including hospital, surgical and medical expenses. MetLife's Critical Illness Insurance does not provide reimbursement for such expenses. METLIFE'S ACCIDENT AND HOSPITAL INDEMNITY INSURANCE POLICIES ARE LIMITED BENEFIT GROUP INSURANCE POLICIES. The policies are not intended to be a substitute for medical coverage. The policies or their provisions may vary or be unavailable in some states. There is a preexisting condition limitation for hospital sickness benefits, if applicable. There are benefit reductions that begin at age 65, if applicable. And, like most group accident and health insurance policies, polices offered by MetLife may include waiting periods and contain certain exclusions, limitations and terms for keeping them in force. For complete details of coverage and availability, please refer to the group policy form GPNP12-AX or GPNP13-HI or contact MetLife. Benefits are underwritten by Metropolitan Life Insurance Company, New York, New York. In certain states, availability of MetLife’s Group Hospital Indemnity Insurance is pending regulatory approval. Hospital does not include certain facilities such as nursing homes, convalescent care or extended care facilities. See MetLife’s Disclosure Statement or Outline of Coverage/Disclosure Document for full details. ABOUT US Careers Investor Relations Newsroom Sustainability MetLife Foundation Corporate Profile Diversity & Inclusion SUPPORT Contact Us Find a Dentist Find a Vision Provider Register Find a Form File a Claim Find an Insurance Policy Fraud Awareness Domestic Abuse Confidentiality Privacy Request INSURANCE BUSINESS & BROKERS METLIFE INVESTMENT MANAGEMENT RETIREMENT & INCOME SOLUTIONS USA USA Americas USA Brazil Chile Chile ProVida Colombia Mexico Uruguay Asia Australia Bangladesh China India Japan Korea Malaysia Nepal Vietnam Europe Bulgaria Cyprus Czech Republic France Greece Hungary Ireland Italy Poland Portugal Romania Slovakia Spain Turkey Ukraine United Kingdom Middle East and Africa Bahrain Egypt Jordan Kuwait Lebanon Oman Qatar United Arab Emirates 1-800-METLIFE Privacy Policy Legal Notices © 2021 MetLife Services and Solutions, LLC. New York, NY 10166 - All Rights Reserved. Feedback