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Submission: On January 15 via api from ES — Scanned from ES
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Customer Education: make sure you're leading from the front 🏁 Webinar starting in: 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT Log in Membership Membership MEMBERSHIP PLANS Pick your path PRO MEMBERSHIP PRO+ MEMBERSHIP TEAM MEMBERSHIP WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! TAKE A PEEK INSIDE See what the fuss is about FREEMIUM MEMBERSHIP FREE TASTER PACK PRO MEMBERSHIP SNEAK PEEK 3 ESSENTIAL CS TEMPLATES [FREEBIE] Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS EBOOKS CREATE & CONTRIBUTE GUIDES Brush up on the essentials CUSTOMER SUCCESS CUSTOMER ONBOARDING CUSTOMER CHURN CUSTOMER SUCCESS METRICS CUSTOMER RETENTION CHIEF CUSTOMER OFFICER RESEARCH & REPORTS Industry insights from us THE CUSTOMER SUCCESS SALARY & LANDSCAPE SURVEY 2024 CUSTOMER SUCCESS TOOLS OF CHOICE 2023 THE ULTIMATE CUSTOMER ONBOARDING STARTER PACK STATE OF CUSTOMER ONBOARDING 2023 REPORT STATE OF CUSTOMER SUCCESS 2023 REPORT CREATING END OF YEAR EMAILS VIEW ALL REPORTS NEWSLETTERS Get your CS fix NEWSLETTER Signup to the monthly email Certification CUSTOMER SUCCESS CORE The essentials of customer success CUSTOMER SUCCESS CERTIFIED: CORE [ONDEMAND] CUSTOMER SUCCESS CERTIFIED: CORE [IN-PERSON] VIEW ALL COURSES MASTERS CERTIFIED Be the go-to expert CUSTOMER ADVOCACY CERTIFIED CUSTOMER RESEARCH CERTIFIED CUSTOMER RETENTION CERTIFIED CUSTOMER SUCCESS METRICS CERTIFIED BUILDING A CS TEAM CERTIFIED VIEW ALL MASTERS ADVANCED MICRO For fast & deep learning CUSTOMER ADVOCACY FRAMEWORK LEADERSHIP ACCELERATOR The ultimate roadmap for leaders CS LEADERSHIP ACCELERATOR Six-week live & interactive program C-SUITE MASTERCLASS Four months to become an executive powerhouse VIEW ALL COURSES Events DIGITAL Coming soon to a screen near you GAME-CHANGING STRATEGIES FOR 2024 January 24 2024 CUSTOMER MARKETING SUMMIT February 29 WHY CS FOLKS 🧡 OUR EVENTS IN-PERSON Events all over the world OUR GLOBAL 2024 CALENDAR CS FESTIVAL, AUSTIN | FEBRUARY, 13 & 14 CS FESTIVAL, NEW YORK | MARCH, 20 & 21 CCO SUMMIT, NEW YORK | MARCH, 20 CS FESTIVAL, AMSTERDAM | MAY, 08 & 09 REQUEST TO SPEAK AT ONE OF OUR EVENTS CATCH-UP Never miss a beat REPLAY THE HOTTEST CUSTOMER SUCCESS CONTENT OnDemand CS FESTIVAL VIRTUAL OCTOBER 2023 CS FESTIVAL AMSTERDAM CS FESTIVAL NEW YORK CS FESTIVAL VIRTUAL MARCH 2023 CS FESTIVAL AUSTIN CHIEF CUSTOMER OFFICER SUMMIT LONDON CS FESTIVAL LONDON Community NETWORK Connect and collaborate SLACK COMMUNITY CSC LINKEDIN MEETUPS MEET OUR AMBASSADORS LEARN Level up your career CSC AWARDS | WINNERS 2023 COMMUNITY NEWSLETTER BECOME AN AMBASSADOR CSC CUSTOMER ADVISORY BOARD About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE PARTNER WITH US What's new? 1 x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success CSC PRIME Your on-demand powerhouse of world-class customer success insights. Elevate your game with curated insights from global leaders. Missed a summit? No worries—access presentations anytime, anywhere. P.S. For unrestricted access to all talks, check out our membership area . Play 32 MIN EMPLOYEE SUCCESS CREATES CUSTOMER SUCCESS- BUILDING A THOUGHTFUL CS CULTURE THAT ALLOWS FOR PROFESSIONAL GROWTH 26 MIN PERFECTING YOUR SAAS CUSTOMER SUCCESS METRICS AND WHY NRR IS THE MOST USED METRIC TO FORECAST CHURN AND RETENTION_1 30 MIN DESIGNING A CUSTOMER SUCCESS STRATEGY BUILT ON SENTIMENT AND RELATIONSHIPS 33 MIN DATA DRIVEN CUSTOMER SUCCESS FROM A CRO'S PERSPECTIVE CUSTOMER SUCCESS THROUGH EFFECTIVE CROSS DEPARTMENTAL COLLABORATION CREATING DATA-DRIVEN CUSTOMER SUCCESS PROCESS, SEGMENTATION, AND STRATEGY AT SCALE 5 NEW THINGS EVERY CUSTOMER SUCCESS TEAM MUST DO IN COVID TIMES LEVERAGING TECHNOLOGY TO BALANCE SCALE AND PERSONALIZATION The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission * Privacy Policy * Terms of Service RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success