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   WORKLOAD AUTOMATION
   
   Give IT full flexibility with managed cloud-based job scheduling.
   
   
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THE FUTURE OF WORKLOAD AUTOMATION

IT environments and processes have changed significantly in the last few years.
In many ways, the future arrived earlier than expected: initiatives for digital
transformation and adoption of cloud services and infrastructure have been
accelerated into production as organizations faced new demands in response to
the pandemic.

The strategies and tools for workload automation are similarly face a need for
rapid evolution. Traditional approaches and automation solutions are proving
unable to meet the needs of the new IT environment and the business. What’s
ahead for the future of workload automation?

A Changing Landscape for IT Operations

Organizations have embraced new technologies to deliver on the cost reduction
and improved operational performance promised by digital transformation.
Self-contained on-prem data centers have shifted to hybrid cloud and
containerized infrastructures. Use of new services and applications has also
expanded as APIs and web services enable easier and faster integration with
traditional ERPs and other enterprise applications. And organizations have
increased their use of big data for machine learning, artificial intelligence
and analytics across the enterprise.

These technology changes also reflect a shift in viewpoint within the business
of IT professionals and automation software as enablers of higher levels of
customer service and competitive differentiation. Organizations need greater
agility and innovation from IT leaders to streamline IT processes and deliver on
value-based KPIs and rapid time-to-market.

These technical and operational shifts require significant changes to IT
automation strategies and workflows, and business leaders are taking action now.
According to Gartner, by the end of 2024, 80% of organizations will have
embraced a very different model for the delivery of workload automation.

Why Workload Automation Must Evolve

Traditional workload automation evolved from job scheduling, and while it
delivers on the key values of operational efficiency, reduction of human errors
and cost savings, still carries many limitations of that earlier implementation.

Many workflows in traditional workload automation are still managed by careful
coordination of scheduled tasks. However, customer expectations for
responsiveness and competitive differentiation both require business tasks to
run in near-real time.

Workload automation has also traditionally been focused on core workflows around
ERPs or other siloed technical or operational domains, with many organizations
operating multiple workload automation tools independently. This type of
automation leaves gaps that lead to inefficiency, errors and manual processes,
with no clear visibility to the performance of the overarching business
processes the automation is intended to support.

In both cases, the limitations of the traditional approach to workload
automation prevent IT leaders and teams from shifting their automation strategy
to focus on the higher-value goals of innovation, agility and customer service.

A New Model for Workload Automation

In Gartner’s view, the model for workload automation must adapt to address these
strategic and operational shifts. Fundamentally, they believe that the scope of
workload automation must expand both horizontally and vertically to deliver
automation of a full business process, viewing each business process not as a
set of discrete tasks but a complete service coordinated from end to end.

Gartner defines the automation software systems that will deliver this new view
as Service Orchestration and Automation Platforms (SOAPs), and has identified
six capabilities that differentiate SOAPs from traditional workload automation
and will be essential for business and IT operations.

 * Workflow orchestration to enable end-to-end coordination of a business
   process across its underlying technologies and presents a unified view of
   that process. Through this orchestration, IT teams can eliminate gaps in
   automation to gain efficiency and insight that can ensure and even optimize
   performance.
 * Event-driven automation to react to events or data in real-time, running
   processes to handle them as they occur rather than queuing or delaying for
   batch processing.
 * Scheduling, monitoring, visibility and alerting gives IT operational
   information to meet SLAs and proactively resolve issues, and keeps business
   users up to date on the processes they care about.
 * Self-service automation to empower business users, developers and other teams
   to directly interact with and initiate automated workflows.
 * Resource provisioning to perform configuration and provisioning of compute,
   network, storage and other resources needed for workflow development, testing
   or deployment.
 * Managing data flows to orchestrate data through ingestion, transformation and
   storage pipelines as real-time streams, batched transactions or file
   transfer.

The 2021 Gartner Market Guide for SOAPs
Get the complete 2021 Gartner® Market Guide for Service Orchestration and
Automation Platforms to learn why SOAPs represent the next evolution of workload
automation tools.

Access the Market Guide

A Unified View of The Automated Enterprise

The new requirements for workload automation extend its role and value beyond
its traditional scope, but SOAPs do not replicate or replace other specialized
IT automation tools. Rather, they become a central hub that orchestrates
business processes with other, complementary forms of IT automation such as
Robotic Process Automation (RPA), DevOps and infrastructure management tool
chains.

However, IT organizations with multiple workload automation tools can and should
consolidate them into a single automation platform to eliminate the costs,
inefficiency and fragmented views that result from these separate tools.

Workload automation performs a critical role within IT operations, but it must
evolve to adapt to the changing technology and business needs to deliver more
value to the organization and its customers.

 

Ready to see Redwood’s future-ready workload automation in action?

See how easily you can create powerful automation for your organization’s unique
environment and workflows. Join us for a custom interactive demo and we’ll build
a process you describe – live – to match your business rules.

Get a Demo

GET IN TOUCH WITH REDWOOD TO FIND OUT MORE.

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 * Solutions
   * Workload Automation Give IT full flexibility with managed cloud-based job
     scheduling.
     * Workload Edition Overview
     * Automation as SaaS
     * Event-Driven Process Automation
     * Proactive Workload Monitoring
     * DevOps Automation
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     * Automate Anything Anywhere
   * Finance Automation Eliminate repetitive manual tasks across your ERP. Boost
     back-office efficiency.
     * Finance Edition Overview
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