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Submitted URL: http://emojot.com/
Effective URL: https://emojot.com/
Submission: On December 15 via manual from CA — Scanned from CA
Effective URL: https://emojot.com/
Submission: On December 15 via manual from CA — Scanned from CA
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* HOME * INNOVATION * SOLUTIONS Customer Experience Management Customer Success Management Customer Complaint Management Online Reputation Management Social Listening & Tracking Employee Experience Management 360-Degree Feedback Work-Flow Management Analytics & Operations Intelligence Visitor Management System Email Marketing Campaign * CUSTOMERS * RESOURCES * Latest from Emojot * Case Studies * White Papers * Emotion Sensors™ * Emojot Blog * HELP * CONTACT REVOLUTIONIZING CUSTOMER CENTRICITY WITH AI-DRIVEN SOLUTIONS| A COMPREHENSIVE PLATFORM FOR INTELLIGENT, CUSTOMER-CENTRIC DIGITAL TRANSFORMATION Request a demo or meeting UNLEASH THE FULL POTENTIAL OF CUSTOMER-CENTRIC STRATEGIES WITH EMOJOT'S ALL-IN-ONE PLATFORM BY STREAMLINING YOUR PROCESSES, SAVING COSTS, AND ENHANCING THE CUSTOMER EXPERIENCE FROM START TO FINISH WHY EMOJOT IS YOUR ULTIMATE CUSTOMER-CENTRICITY PARTNER EMOJOT'S TAILORED SOLUTIONS SUPPORT THE ENTIRE CUSTOMER LIFECYCLE, FROM ATTRACTING PROSPECTS TO NURTURING LOYALTY, ENABLING UNPARALLELED SUCCESS IN THE CUSTOMER-DRIVEN WORLD Boost your business outcomes * Improve Customer Experience: Collect real-time feedback, enabling corrective actions for improved satisfaction and loyalty * Enhance Online Reputation: Manage online reputation with insights on customer feedback from various review platforms * Maximize Revenue: Boost revenue by improving retention, upsell identification, and advocacy * Streamline Operations: Streamline business processes, reduces errors, and boosts efficiency, productivity, and profitability Request a demo or meeting REVOLUTIONIZING BUSINESS THROUGH INTELLIGENT SOLUTIONS MAXIMIZE ENGAGEMENT & DRIVE RESULTS EMOJOT'S POWERFUL SAAS PLATFORM * AI-Driven Social Listening & Tracking (SLT) * Effective Online Reputation Management (ORM) * End-to-End Customer Experience Management (CXM) * Cutting-Edge Customer Success Management (CSM) * Seamless Multi-Channel Integration STREAMLINE OPERATIONS & EMPOWER GROWTH EMOJOT'S INTEGRATED SAAS SOLUTION * Workflow & Business Process Automation (WFM) * Streamlined Employee 360-Degree Performance * Analytics & Operational Intelligence (AOI) capabilities * Customizable, Scalable & Secure Solutions * Scalability & Performance for Modern Businesses INNOVATION EMOTION SENSORS™ A NEW WAY TO SURVEY... COOL + QUICK + FUN = HIGH RESPONSE RATES * On-sensor intelligence with recommendations * App-like experience without an app download * Branded look & feel with localization * Supports all standard surveying techniques * Smart personalization * Omnichannel deployment * Drives customizable business workflows Learn More COMPONENTS OF AN EMOTION SENSOR™ FULLY CUSTOMIZABLE VISUAL CUES COMPLEX SKIP LOGIC MULTIMEDIA EMBEDDING REAL-TIME AGGREGATED ANALYTICS AUTOMATED CONTEXT AWARE PERSONALIZATION ANSWER PIPING & RESPONSE SCORING MULTIPLE LANGUAGES CREATE ONCE, RENDER EVERYWHERE SOLUTIONS CUSTOMER EXPERIENCE MANAGEMENT (CXM) WHY? * Enterprises need to listen to their customers’ experiences across their journeys HOW? * Measure customer feedback → Rapidly deploy touchpoint surveys across the customer lifecycle * Monitor customer satisfaction & loyalty with sophisticated real-time analytics * Analyze CX data leveraging Generative AI for actionable insights and recommendations Request a demo or meeting CUSTOMER SUCCESS MANAGEMENT (CSM) WHY? * Preserve & expand revenue, boost customer advocacy, and sustain corporate growth * Optimize customer relationships and increase customer retention rates HOW? * Define a health score using past behavior to predict churn and identify upselling opportunities * Integrate with internal systems to provide a unified 360-customer timeline view * Enable real-time customer engagement through Emotion Sensors™ that provide valuable feedback * Streamline onboarding by providing personalized experiences tailored to individual needs * Track KPIs and alert team members to potential issues and opportunities for usage tracking/analytics * Analyze data using Generative AI to provide actionable insights and recommendations Request a demo or meeting ONLINE REPUTATION MANAGEMENT (ORM) WHAT? * Online review monitoring & response * Review analysis * Dynamic alerts on negative reviews enabling prompt responses * Review request campaigns * Competitor analysis * Generative AI-driven review response suggestions Request a demo or meeting SOCIAL LISTENING & TRACKING (SLT) WHY? * Help businesses gather valuable insights about their audience, competitors, and industry trends HOW? * Monitor, analyze, and track digital conversations and mentions of specific keywords, phrases, brands, or topics across various social media platforms and the web * Generative AI-driven analysis of high engagement posts with recommendations Request a demo or meeting EMPLOYEE EXPERIENCE MANAGEMENT (EXM) WHAT? * Visually appealing employee pulse surveys with Emotion Sensors™ * Automated 360-degree performance management * Powerful employee segmentation * Real-time dynamic alerts * Sophisticated real-time analytics * In-built “employee satisfaction” metrics * eNPS: loyalty and retention * GHQ-12: General mental health measurement * Analyze data leveraging Generative AI for actionable insights and recommendations Request a demo or meeting WORK-FLOW MANAGEMENT (WFM) WHAT? * Improve process execution accuracy and consistency * Derive time & cost-efficiencies. HOW? * Highly customizable and rapidly deployable workflow automation platform * Visual process designer and sophisticated workflow controls * Comprehensive drill-down analytics Request a demo or meeting EMAIL MARKETING CAMPAIGNS (EMC) WHAT? * Visually appealing email templates * Dynamic, highly customizable and personalized emails with contact segmentation * Campaign automation * Comprehensive customer 360-degree journey analytics * Email templates with Emotion Sensors™ embedded * Real-time campaign analytics * Drip marketing management Request a demo or meeting REFERRALS MANAGEMENT (RM) WHAT? * Customizable referral programs * Referral request email campaigns * (New) referred customer discount redemption * Referrer discounts * Referral program analytics Request a demo or meeting ANALYTICS & OPERATIONS INTELLIGENCE (AOI) WHAT? * Highly configurable end-to-end ETL (extract, transform, load) models * Extreme flexibility in defining custom visualizations * Multiple data ingress mechanisms including file uploads, API-driven integrations, and Emotion Sensors™ * Efficient data pre-processing engine to handle high data volumes * Configurable RPA agents for scheduled/real-time data transformation Request a demo or meeting VISITOR MANAGEMENT SYSTEM (VMS) WHY? * Retain visitor information for better decision making * Increased efficiency and resource management * Replace traditional paper-based visitor logs * Improved visibility of visitor movements HOW? * Integrate with internal systems to provide seamless user management experience * Detailed analytics reporting * Dynamic alerts Request a demo or meeting UNLEASHING THE POWER OF EMOTIONS WITH AI-DRIVEN INSIGHTS EMOJOT FOR MARKETING & CUSTOMER SUCCESS PROFESSIONALS UNLOCK THE POWER OF EMOTIONAL CONNECTIONS * Increase revenue through customer emotion insights * Improve campaigns by grasping performance reasons * Enhance online reputation via smart monitoring & analysis * Discover crucial feedback with sophisticated social tracking * Tailor experiences using live emotional data * Utilize AI-guided suggestions for emotion-focused messaging EMOJOT FOR HR AND OPERATIONAL LEADERS ELEVATE OPERATIONS WITH AI-DRIVEN SOLUTIONS * Enhance efficiency with Workflow Management tools * Maximize ROI using an all-in-one SaaS platform * Customize tools for optimal operational alignment * Safeguard data with robust security and compliance * Harness AI for data-driven HR and operational strategies * Foster engagement with 360-degree performance management CASE STUDIES FIAT CHRYSLER AUTOMOTIVE Fiat Chrysler Automotives’ digital marketing group is responsible for driving message consistency as well as efficiency in demand and conversion. Read Customer Story ASIRI HEALTH Differentiating in customer service is a brand promise – understanding customer satisfaction. Read Customer Story BRANDIX Winning business on this global theater requires demonstration of highest standards of employee care Read Customer Story ENTERPRISES LOVE EMOJOT 1. 2. Previous Next READ OUR CLIENT'S LOVELY REVIEWS ABOUT US SOME OF OUR CLIENTS 1. 2. 3. 4. 5. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Previous Next WHY EMOJOT? M+ Responses + Client sites + Countries + Active users LATEST FROM EMOJOT 1. 2. 3. 4. 5. * COLOMBO STOCK EXCHANGE EMPLOYS EMOJOT’S ADVANCED EMOTION SENSORS™ FOR STRATEGIC STAKEHOLDER INSIGHTS The Colombo Stock Exchange (CSE), the operator of the stock exchange in Sri Lanka, has announced a new partnership with Emojot, a leader in advanced customer experience management solutions. As part of the engage..... Learn More * EMBRACING THE DIGITAL FRONTIER: EMOJOT’S VMS IN THE HEART OF THE SMART FACTORY REVOLUTION The concept of Smart Factories has gained significant traction globally, driven by the increasing adoption of Industry 4.0 technologies. According to Deloitte, by 2025, the global market for smart manufacturing..... Learn More * EMOJOT AWARDED CAPTERRA'S 2023 "BEST VALUE" BADGE FOR EXCEPTIONAL RECOGNITION IN VALUE PROVISION. Emojot, a trailblazer in customer-centric digital transformation, is proud to announce that it has been honored with the esteemed “Best Value” Badge for 2023 by Capterra, a leading software... Learn More * A REVEALING SNAPSHOT OF DOMESTIC DEBT RESTRUCTURING IN SRI LANKA THROUGH SOCIAL LISTENING As the business world becomes ever more intertwined with technology, cutting-edge tools such as Emojot’s Social Listening and Tracking (SLT) solution are proving invaluable. Designed to monitor social... Learn More * JETWING GROUP OF HOTELS PARTNERS WITH EMOJOT TO ELEVATE ONLINE REPUTATION MANAGEMENT AND GUEST SATISFACTION The Jetwing Group of Hotels, a leading hospitality group with 34 prestigious properties in its portfolio, has announced a strategic partnership with Emojot to manage their online reputation using Emojot’s innovative Online Reputation Management (ORM)... Learn More * THE AI-MAZING TRANSFORMATION: HARNESSING THE SYNERGY OF AI AND SAAS TO PROPEL BUSINESSES FORWARD Artificial Intelligence (AI) is revolutionizing the world, transforming the way we live, work, and interact. With the integration of AI and machine learning (ML) algorithms into SaaS (Software as a..... Learn More * ASIRI HEALTH FORTIFIES DIGITAL BRAND MARKETING STRATEGY THROUGH PARTNERSHIP WITH EMOJOT Colombo, Sri Lanka (Jul 7, 2023) – Asiri Group of Hospitals, Sri Lanka’s premier hospital chain, is excited to announce a pivotal alliance with Emojot, aimed at supercharging its digital marketing initiatives with Emojot’s... Learn More * NAVIGATING MARKET DYNAMICS: THE ROLE OF AI IN CUSTOMER ENGAGEMENT IN EMERGING ASIAN ECONOMIES In the digital era, customer-business interactions have undergone a significant transformation. Contemporary businesses need to remain acutely aware of their customer’s needs and preferences, engaging them in ways that resonate... Learn More * DART GLOBAL LOGISTICS COLLABORATES WITH EMOJOT TO ENHANCE EMPLOYEE ENGAGEMENT THROUGH ADVANCED 360-DEGREE FEEDBACK SOLUTION Dart Global Logistics (DGL), a leading global logistics service provider, announces its partnership with Emojot for the 2nd consecutive year in adopting its advanced 360-Degree Feedback solution for a comprehensive employee... Learn More * UNLOCKING GROWTH FOR SMES: HOW GENERATIVE AI CAN TRANSFORM CUSTOMER EXPERIENCE MANAGEMENT In the modern business landscape, where competition is fierce and customer expectations continue to soar, small and medium-sized enterprises (SMEs) find themselves in a unique predicament. How can they provide the same level... Learn More Previous Next CONTACT US HOW CAN WE HELP? PLEASE CLICK HERE TO MAKE AN INQUIRY. OR Request a demo or meeting USA San Jose, CA 95112 Phone: +1 925 727 3658 SRI LANKA Colombo, CO 00300 Email: info@emojot.com Are you interested in a job or an internship opportunity? Please contact us at careers@emojot.com * Terms & Conditions * • * Data Protection & Privacy * • * Cookies * • * Exercising PII Data Rights * • * DIY Refund Policy © All Rights Reserved, Emojot Inc. × Close Feedback CASE STUDY: FCA CUSTOMER USE CASE (VOICE OF CUSTOMER) FCA CUSTOMER USE CASE (VOICE OF CUSTOMER) SUMMARY Fiat Chrysler Automotives’ digital marketing group is responsible for driving message consistency as well as efficiency in demand and conversion i.e. website visits to purchase. FCA’s Digital Programs provides, for a fee, tools, processes and services to 2,600+ dealers. Dealer contacts are surveyed regularly to gauge how happy they were with the products and services they purchased. An unhappy dealer would not make use of corporate assets nor would they be willing to renew subscriptions to current services nor purchase new offerings. THE CHALLENGE * Abysmal .5% response rates from current survey methods * Bad data quality due to high customer employee turnover led to * Inability to response to customers’ needs due to extremely sparse feedback > “I depend on Emojot to stay aligned with my customers.” – Tom Laymac, Head of > Global Digital Programs, FCA BENEFITS AND RESULTS WITH EMOJOT: * Survey response rates improved by 60x (from .5% to 34%) * * Use of visual cues (e.g. emojis, imbedded videos, branded digital assets) made it “fun” for people to respond * Emjot’s emo-signature and skip-logic features improved data quality and removed survey fatigue * Speed: 1 day to deploy an enterprise survey and answers within 24 hours * Action: Immediate response to “missed expectations” or “gaps” demonstrates commitment to customers * No IT involvement -------------------------------------------------------------------------------- Emojot Inc., is a global pioneer in real-time, emotion-based audience engagement. Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA, Australia, New Zealand and Sri Lanka. The co-founders together, accrued five decades of combined global experience by working in related domains and successful technology & innovation startups, enterprises and government & research institutions. Emojot’s revolutionary solution offers a new paradigm for harnessing customer insights with interactive, software-based emotion sensors that use emojis. Emojot’s emotion sensors combine big data analytics, machine learning and gamification to offer real-time emotion based marketing. The company was featured as one of the most innovative technologies at the ‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the company has already made several important business wins. REQUEST A DEMO With emojot you’ll get to the heart of what really matters in your customers lives. Request a demo CASE STUDY: ASIRI HEALTH (VOICE OF CUSTOMER) ASIRI HEALTH CUSTOMER USE CASE (VOICE OF CUSTOMER) SUMMARY Asiri Health is a healthcare services business with over 20 locations e.g. hospitals, labs, pharmacies, etc. with complex, dynamic in-patient and outpatient services. Differentiating in customer service is a brand promise – understanding customer satisfaction/ dissatisfaction of 4,000+ customer per month is paramount as well as constant measurement across industry benchmarks. THE CHALLENGE * Customers are sick at hospitals; have a lot they are worried about and don’t want to fill out long surveys. * Current survey process was slow and limited what/ when to survey. Quick surveys not possible. > “With Emojot, fast remedy of negative situations is really great, and > customers feel happy and valued.” – Indresch Fernando, Chief Process Officer, > Asiri Health BENEFITS AND RESULTS WITH EMOJOT: * Survey response rates improved by 60x (from .5% to 34%) * * Simplicity: visual cues makes responses easy and captures emotional feedback without a lot of reading and decision process. Customers can express how they “feel.” * Flexibility: Emojot’s emotion-sensors can be deployed everywhere and at any point in the customer journey e.g. SMS, mobile tablets, fixed kiosk, etc. * Fast Action: Personal touches, real-time action is possible with automated alerts and makes customers feel happy and valued. For example, detractor responses are sent to the Director of Operations for a personal intervention in order to convert them to at least “neutral” or even a “promoter” on the NetPromoter scale. Even recommendations by customers e.g. bathroom service required can now be responded to immediately. * Data-driven decisions: trending by hospitals by departments drives constant improvement in best practices. Deep analytics and correlation analysis quickly identifies root causes. * No IT involvement. -------------------------------------------------------------------------------- Emojot Inc., is a global pioneer in real-time, emotion-based audience engagement. Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA, Australia, New Zealand and Sri Lanka. The co-founders together, accrued five decades of combined global experience by working in related domains and successful technology & innovation startups, enterprises and government & research institutions. Emojot’s revolutionary solution offers a new paradigm for harnessing customer insights with interactive, software-based emotion sensors that use emojis. Emojot’s emotion sensors combine big data analytics, machine learning and gamification to offer real-time emotion based marketing. The company was featured as one of the most innovative technologies at the ‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the company has already made several important business wins. REQUEST A DEMO With emojot you’ll get to the heart of what really matters in your customers lives. Request a demo CASE STUDY: BRANDIX CUSTOMER USE CASE (VOICE OF EMPLOYEE) BRANDIX CUSTOMER USE CASE (VOICE OF EMPLOYEE) SUMMARY Brandix is one of the largest apparel exporters with over 60,000 employees in 38 manufacturing facilities across 3 countries. Customers include top global brands e.g. Nike, Victoria's Secret, Gap, Next and Marks and Spencer. Winning business on this global theater requires demonstration of highest standards of employee care i.e. addressing industry “sweat shop concerns.” Therefore, Brandix’s top priority is employee engagement - having won SHRM (Society for Human Resource Management) awards for HR “gold standard.” THE CHALLENGE * Capturing employee feedback in manufacturing is difficult – they are busy working and surveys need to be completed quickly with a “touch” * Launching surveys using current survey tools is very cumbersome. > “Emojot, it’s like sugar – you can use it any way you want to understand how > employees feel about anything in the company.” – Ishan Dantanarayana, Chief > People Officer, Brandix BENEFITS AND RESULTS WITH EMOJOT: * Survey User Experience: Use of emojis appeals to all employee demographics. * Speed and Ease-of-Use: Surveys can be created in just 1 hours – selection of emoji’s and other visual cues is easy fun. Very easy to learn and iterate quickly. * Real-time feedback and analytics drives understanding of employee sentiment and effectiveness of programs e.g. training and benefits e.g. food and coffee * * Anti-spoofing feature ensures that feedback is real. * 99.8% GPW (Great Places to Work) response rate is due to Emojot i.e. uses Emojot to investigate low scores on GPW and take appropriate action. -------------------------------------------------------------------------------- Emojot Inc., is a global pioneer in real-time, emotion-based audience engagement. Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA, Australia, New Zealand and Sri Lanka. The co-founders together, accrued five decades of combined global experience by working in related domains and successful technology & innovation startups, enterprises and government & research institutions. Emojot’s revolutionary solution offers a new paradigm for harnessing customer insights with interactive, software-based emotion sensors that use emojis. Emojot’s emotion sensors combine big data analytics, machine learning and gamification to offer real-time emotion based marketing. The company was featured as one of the most innovative technologies at the ‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the company has already made several important business wins. REQUEST A DEMO With emojot you’ll get to the heart of what really matters in your customers lives. Request a demo ENGAGE | INCREASE CUSTOMER PARTICIPATION EXPLORE EMOJOT : CUSTOMER-CENTRIC PERSONALIZATION EXPLORE EMOJOT EXPLORE EMOJOT × EMOJOT INSPIRATION × EMOJOT SOLUTION × EMOJOT OVERVIEW × TELL US ABOUT YOUR COMPANY AND WE'LL BE IN TOUCH RIGHT AWAY Name Email* Phone Company *REQUIRED Something happened. Please Try again again!. 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