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Text Content

 * HOME
 * INNOVATION
 * SOLUTIONS
   Customer Experience Management Customer Success Management Customer Complaint
   Management Online Reputation Management Social Listening & Tracking
   Employee Experience Management 360-Degree Feedback Work-Flow Management
   Analytics & Operations Intelligence Visitor Management System Email Marketing
   Campaign
 * CUSTOMERS
   
 * RESOURCES
   * Latest from Emojot
   * Case Studies
   * White Papers
   * Emotion Sensors™
   * Emojot Blog
   * HELP
 * CONTACT


REVOLUTIONIZING CUSTOMER CENTRICITY WITH
AI-DRIVEN SOLUTIONS|

A COMPREHENSIVE PLATFORM FOR INTELLIGENT, CUSTOMER-CENTRIC DIGITAL
TRANSFORMATION

Request a demo or meeting

UNLEASH THE FULL POTENTIAL OF CUSTOMER-CENTRIC STRATEGIES WITH EMOJOT'S
ALL-IN-ONE PLATFORM BY
STREAMLINING YOUR PROCESSES, SAVING COSTS, AND ENHANCING THE CUSTOMER EXPERIENCE
FROM START TO FINISH


WHY EMOJOT IS YOUR ULTIMATE CUSTOMER-CENTRICITY PARTNER


EMOJOT'S TAILORED SOLUTIONS SUPPORT THE ENTIRE CUSTOMER LIFECYCLE, FROM
ATTRACTING PROSPECTS TO NURTURING LOYALTY, ENABLING UNPARALLELED SUCCESS IN THE
CUSTOMER-DRIVEN WORLD

Boost your business outcomes

 * Improve Customer Experience: Collect real-time feedback, enabling corrective
   actions for improved satisfaction and loyalty
 * Enhance Online Reputation: Manage online reputation with insights on customer
   feedback from various review platforms
 * Maximize Revenue: Boost revenue by improving retention, upsell
   identification, and advocacy
 * Streamline Operations: Streamline business processes, reduces errors, and
   boosts efficiency, productivity, and profitability
   
   
   
   

Request a demo or meeting


REVOLUTIONIZING BUSINESS THROUGH INTELLIGENT SOLUTIONS

MAXIMIZE ENGAGEMENT & DRIVE RESULTS
EMOJOT'S POWERFUL SAAS PLATFORM

 * AI-Driven Social Listening & Tracking (SLT)
 * Effective Online Reputation Management (ORM)
 * End-to-End Customer Experience Management (CXM)
 * Cutting-Edge Customer Success Management (CSM)
 * Seamless Multi-Channel Integration

STREAMLINE OPERATIONS & EMPOWER GROWTH
EMOJOT'S INTEGRATED SAAS SOLUTION

 * Workflow & Business Process Automation (WFM)
 * Streamlined Employee 360-Degree Performance
 * Analytics & Operational Intelligence (AOI) capabilities
 * Customizable, Scalable & Secure Solutions
 * Scalability & Performance for Modern Businesses


INNOVATION

 


EMOTION SENSORS™

A NEW WAY TO SURVEY...


COOL + QUICK + FUN = HIGH RESPONSE RATES

 * On-sensor intelligence with recommendations
 * App-like experience without an app download
 * Branded look & feel with localization
 * Supports all standard surveying techniques
 * Smart personalization
 * Omnichannel deployment
 * Drives customizable business workflows


Learn More



COMPONENTS OF AN EMOTION SENSOR™

 

 

 

 


FULLY CUSTOMIZABLE VISUAL CUES

 


COMPLEX SKIP LOGIC

 


MULTIMEDIA EMBEDDING

 


REAL-TIME AGGREGATED ANALYTICS

 

 

 

 


AUTOMATED CONTEXT AWARE PERSONALIZATION

 


ANSWER PIPING & RESPONSE SCORING

 


MULTIPLE LANGUAGES

 


CREATE ONCE, RENDER EVERYWHERE

 


SOLUTIONS

 


CUSTOMER EXPERIENCE MANAGEMENT (CXM)


WHY?

 * Enterprises need to listen to their customers’ experiences across their
   journeys


HOW?

 * Measure customer feedback → Rapidly deploy touchpoint surveys across the
   customer lifecycle
 * Monitor customer satisfaction & loyalty with sophisticated real-time
   analytics
 * Analyze CX data leveraging Generative AI for actionable insights and
   recommendations



Request a demo or meeting



CUSTOMER SUCCESS MANAGEMENT (CSM)


WHY?

 * Preserve & expand revenue, boost customer advocacy, and sustain corporate
   growth
 * Optimize customer relationships and increase customer retention rates


HOW?

 * Define a health score using past behavior to predict churn and identify
   upselling opportunities
 * Integrate with internal systems to provide a unified 360-customer timeline
   view
 * Enable real-time customer engagement through Emotion Sensors™ that provide
   valuable feedback
 * Streamline onboarding by providing personalized experiences tailored to
   individual needs
 * Track KPIs and alert team members to potential issues and opportunities for
   usage tracking/analytics
 * Analyze data using Generative AI to provide actionable insights and
   recommendations


Request a demo or meeting



ONLINE REPUTATION MANAGEMENT (ORM)


WHAT?

 * Online review monitoring & response
 * Review analysis
 * Dynamic alerts on negative reviews enabling prompt responses
 * Review request campaigns
 * Competitor analysis
 * Generative AI-driven review response suggestions



Request a demo or meeting



SOCIAL LISTENING & TRACKING (SLT)


WHY?

 * Help businesses gather valuable insights about their audience, competitors,
   and industry trends


HOW?

 * Monitor, analyze, and track digital conversations and mentions of specific
   keywords, phrases, brands, or topics across various social media platforms
   and the web
 * Generative AI-driven analysis of high engagement posts with recommendations


Request a demo or meeting



EMPLOYEE EXPERIENCE MANAGEMENT (EXM)


WHAT?

 * Visually appealing employee pulse surveys with Emotion Sensors™
 * Automated 360-degree performance management
 * Powerful employee segmentation
 * Real-time dynamic alerts
 * Sophisticated real-time analytics
 * In-built “employee satisfaction” metrics
   * eNPS: loyalty and retention
   * GHQ-12: General mental health measurement
 * Analyze data leveraging Generative AI for actionable insights and
   recommendations



Request a demo or meeting



WORK-FLOW MANAGEMENT (WFM)


WHAT?

 * Improve process execution accuracy and consistency
 * Derive time & cost-efficiencies.


HOW?

 * Highly customizable and rapidly deployable workflow automation platform
 * Visual process designer and sophisticated workflow controls
 * Comprehensive drill-down analytics


Request a demo or meeting



EMAIL MARKETING CAMPAIGNS (EMC)


WHAT?

 * Visually appealing email templates
 * Dynamic, highly customizable and personalized emails with contact
   segmentation
 * Campaign automation
 * Comprehensive customer 360-degree journey analytics
 * Email templates with Emotion Sensors™ embedded
 * Real-time campaign analytics
 * Drip marketing management



Request a demo or meeting



REFERRALS MANAGEMENT (RM)


WHAT?

 * Customizable referral programs
 * Referral request email campaigns
 * (New) referred customer discount redemption
 * Referrer discounts
 * Referral program analytics


Request a demo or meeting



ANALYTICS & OPERATIONS INTELLIGENCE (AOI)


WHAT?

 * Highly configurable end-to-end ETL (extract, transform, load) models
 * Extreme flexibility in defining custom visualizations
 * Multiple data ingress mechanisms including file uploads, API-driven
   integrations, and Emotion Sensors™
 * Efficient data pre-processing engine to handle high data volumes
 * Configurable RPA agents for scheduled/real-time data transformation



Request a demo or meeting



VISITOR MANAGEMENT SYSTEM (VMS)


WHY?

 * Retain visitor information for better decision making
 * Increased efficiency and resource management
 * Replace traditional paper-based visitor logs
 * Improved visibility of visitor movements


HOW?

 * Integrate with internal systems to provide seamless user management
   experience
 * Detailed analytics reporting
 * Dynamic alerts


Request a demo or meeting



UNLEASHING THE POWER OF EMOTIONS WITH AI-DRIVEN INSIGHTS

EMOJOT FOR MARKETING & CUSTOMER SUCCESS PROFESSIONALS
UNLOCK THE POWER OF EMOTIONAL CONNECTIONS

 * Increase revenue through customer emotion insights
 * Improve campaigns by grasping performance reasons
 * Enhance online reputation via smart monitoring & analysis
 * Discover crucial feedback with sophisticated social tracking
 * Tailor experiences using live emotional data
 * Utilize AI-guided suggestions for emotion-focused messaging

EMOJOT FOR HR AND OPERATIONAL LEADERS
ELEVATE OPERATIONS WITH AI-DRIVEN SOLUTIONS

 * Enhance efficiency with Workflow Management tools
 * Maximize ROI using an all-in-one SaaS platform
 * Customize tools for optimal operational alignment
 * Safeguard data with robust security and compliance
 * Harness AI for data-driven HR and operational strategies
 * Foster engagement with 360-degree performance management


CASE STUDIES


FIAT CHRYSLER AUTOMOTIVE

Fiat Chrysler Automotives’ digital marketing group is responsible for driving
message consistency as well as efficiency in demand and conversion.

Read Customer Story


ASIRI HEALTH

Differentiating in customer service is a brand promise – understanding customer
satisfaction.

Read Customer Story


BRANDIX

Winning business on this global theater requires demonstration of highest
standards of employee care

Read Customer Story



ENTERPRISES LOVE EMOJOT

 
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READ OUR CLIENT'S LOVELY REVIEWS


ABOUT US






SOME OF OUR CLIENTS

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WHY EMOJOT?

M+

Responses

+

Client sites

+

Countries

+

Active users


LATEST FROM EMOJOT

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 * COLOMBO STOCK EXCHANGE EMPLOYS EMOJOT’S ADVANCED EMOTION SENSORS™ FOR
   STRATEGIC STAKEHOLDER INSIGHTS
   
   The Colombo Stock Exchange (CSE), the operator of the stock exchange in Sri
   Lanka, has announced a new partnership with Emojot, a leader in advanced
   customer experience management solutions. As part of the engage.....
   
   Learn More

 * EMBRACING THE DIGITAL FRONTIER: EMOJOT’S VMS IN THE HEART OF THE SMART
   FACTORY REVOLUTION
   
   The concept of Smart Factories has gained significant traction globally,
   driven by the increasing adoption of Industry 4.0 technologies. According to
   Deloitte, by 2025, the global market for smart manufacturing.....
   
   Learn More

 * EMOJOT AWARDED CAPTERRA'S 2023 "BEST VALUE" BADGE FOR EXCEPTIONAL RECOGNITION
   IN VALUE PROVISION.
   
   Emojot, a trailblazer in customer-centric digital transformation, is proud to
   announce that it has been honored with the esteemed “Best Value” Badge for
   2023 by Capterra, a leading software...
   
   Learn More

 * A REVEALING SNAPSHOT OF DOMESTIC DEBT RESTRUCTURING IN SRI LANKA THROUGH
   SOCIAL LISTENING
   
   As the business world becomes ever more intertwined with technology,
   cutting-edge tools such as Emojot’s Social Listening and Tracking (SLT)
   solution are proving invaluable. Designed to monitor social...
   
   Learn More

 * JETWING GROUP OF HOTELS PARTNERS WITH EMOJOT TO ELEVATE ONLINE REPUTATION
   MANAGEMENT AND GUEST SATISFACTION
   
   The Jetwing Group of Hotels, a leading hospitality group with 34 prestigious
   properties in its portfolio, has announced a strategic partnership with
   Emojot to manage their online reputation using Emojot’s innovative Online
   Reputation Management (ORM)...
   
   Learn More

 * THE AI-MAZING TRANSFORMATION: HARNESSING THE SYNERGY OF AI AND SAAS TO PROPEL
   BUSINESSES FORWARD
   
   Artificial Intelligence (AI) is revolutionizing the world, transforming the
   way we live, work, and interact. With the integration of AI and machine
   learning (ML) algorithms into SaaS (Software as a.....
   
   Learn More

 * ASIRI HEALTH FORTIFIES DIGITAL BRAND MARKETING STRATEGY THROUGH PARTNERSHIP
   WITH EMOJOT
   
   Colombo, Sri Lanka (Jul 7, 2023) – Asiri Group of Hospitals, Sri Lanka’s
   premier hospital chain, is excited to announce a pivotal alliance with
   Emojot, aimed at supercharging its digital marketing initiatives with
   Emojot’s...
   
   Learn More

 * NAVIGATING MARKET DYNAMICS: THE ROLE OF AI IN CUSTOMER ENGAGEMENT IN EMERGING
   ASIAN ECONOMIES
   
   In the digital era, customer-business interactions have undergone a
   significant transformation. Contemporary businesses need to remain acutely
   aware of their customer’s needs and preferences, engaging them in ways that
   resonate...
   
   Learn More

 * DART GLOBAL LOGISTICS COLLABORATES WITH EMOJOT TO ENHANCE EMPLOYEE ENGAGEMENT
   THROUGH ADVANCED 360-DEGREE FEEDBACK SOLUTION
   
   Dart Global Logistics (DGL), a leading global logistics service provider,
   announces its partnership with Emojot for the 2nd consecutive year in
   adopting its advanced 360-Degree Feedback solution for a comprehensive
   employee...
   
   Learn More

 * UNLOCKING GROWTH FOR SMES: HOW GENERATIVE AI CAN TRANSFORM CUSTOMER
   EXPERIENCE MANAGEMENT
   
   In the modern business landscape, where competition is fierce and customer
   expectations continue to soar, small and medium-sized enterprises (SMEs) find
   themselves in a unique predicament. How can they provide the same level...
   
   Learn More

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CONTACT US

 


HOW CAN WE HELP? PLEASE CLICK HERE TO MAKE AN INQUIRY.


OR

Request a demo or meeting



USA

San Jose, CA 95112


Phone: +1 925 727 3658



SRI LANKA

Colombo, CO 00300


Email: info@emojot.com



Are you interested in a job or an internship opportunity? Please contact us at
careers@emojot.com

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CASE STUDY: FCA CUSTOMER USE CASE (VOICE OF CUSTOMER)


FCA CUSTOMER USE CASE (VOICE OF CUSTOMER)


SUMMARY

Fiat Chrysler Automotives’ digital marketing group is responsible for driving
message consistency as well as efficiency in demand and conversion i.e. website
visits to purchase. FCA’s Digital Programs provides, for a fee, tools, processes
and services to 2,600+ dealers.

Dealer contacts are surveyed regularly to gauge how happy they were with the
products and services they purchased. An unhappy dealer would not make use of
corporate assets nor would they be willing to renew subscriptions to current
services nor purchase new offerings.


THE CHALLENGE

 * Abysmal .5% response rates from current survey methods
 * Bad data quality due to high customer employee turnover led to
 * Inability to response to customers’ needs due to extremely sparse feedback

> “I depend on Emojot to stay aligned with my customers.” – Tom Laymac, Head of
> Global Digital Programs, FCA


BENEFITS AND RESULTS WITH EMOJOT:

 * Survey response rates improved by 60x (from .5% to 34%)
 * * Use of visual cues (e.g. emojis, imbedded videos, branded digital assets)
     made it “fun” for people to respond
   * Emjot’s emo-signature and skip-logic features improved data quality and
     removed survey fatigue
 * Speed: 1 day to deploy an enterprise survey and answers within 24 hours
 * Action: Immediate response to “missed expectations” or “gaps” demonstrates
   commitment to customers
 * No IT involvement

--------------------------------------------------------------------------------

Emojot Inc., is a global pioneer in real-time, emotion-based audience
engagement.

Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA,
Australia, New Zealand and Sri Lanka. The co-founders together, accrued five
decades of combined global experience by working in related domains and
successful technology & innovation startups, enterprises and government &
research institutions. Emojot’s revolutionary solution offers a new paradigm for
harnessing customer insights with interactive, software-based emotion sensors
that use emojis. Emojot’s emotion sensors combine big data analytics, machine
learning and gamification to offer real-time emotion based marketing.

The company was featured as one of the most innovative technologies at the
‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the
company has already made several important business wins.


REQUEST A DEMO

With emojot you’ll get to the heart of what really matters in your customers
lives.

Request a demo


CASE STUDY: ASIRI HEALTH (VOICE OF CUSTOMER)


ASIRI HEALTH CUSTOMER USE CASE (VOICE OF CUSTOMER)


SUMMARY

Asiri Health is a healthcare services business with over 20 locations e.g.
hospitals, labs, pharmacies, etc. with complex, dynamic in-patient and
outpatient services. Differentiating in customer service is a brand promise –
understanding customer satisfaction/ dissatisfaction of 4,000+ customer per
month is paramount as well as constant measurement across industry benchmarks.


THE CHALLENGE

 * Customers are sick at hospitals; have a lot they are worried about and don’t
   want to fill out long surveys.
 * Current survey process was slow and limited what/ when to survey. Quick
   surveys not possible.

> “With Emojot, fast remedy of negative situations is really great, and
> customers feel happy and valued.” – Indresch Fernando, Chief Process Officer,
> Asiri Health


BENEFITS AND RESULTS WITH EMOJOT:

 * Survey response rates improved by 60x (from .5% to 34%)
 * * Simplicity: visual cues makes responses easy and captures emotional
     feedback without a lot of reading and decision process. Customers can
     express how they “feel.”
   * Flexibility: Emojot’s emotion-sensors can be deployed everywhere and at any
     point in the customer journey e.g. SMS, mobile tablets, fixed kiosk, etc.
   * Fast Action: Personal touches, real-time action is possible with automated
     alerts and makes customers feel happy and valued. For example, detractor
     responses are sent to the Director of Operations for a personal
     intervention in order to convert them to at least “neutral” or even a
     “promoter” on the NetPromoter scale. Even recommendations by customers e.g.
     bathroom service required can now be responded to immediately.
   * Data-driven decisions: trending by hospitals by departments drives constant
     improvement in best practices. Deep analytics and correlation analysis
     quickly identifies root causes.
   * No IT involvement.

--------------------------------------------------------------------------------

Emojot Inc., is a global pioneer in real-time, emotion-based audience
engagement.

Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA,
Australia, New Zealand and Sri Lanka. The co-founders together, accrued five
decades of combined global experience by working in related domains and
successful technology & innovation startups, enterprises and government &
research institutions. Emojot’s revolutionary solution offers a new paradigm for
harnessing customer insights with interactive, software-based emotion sensors
that use emojis. Emojot’s emotion sensors combine big data analytics, machine
learning and gamification to offer real-time emotion based marketing.

The company was featured as one of the most innovative technologies at the
‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the
company has already made several important business wins.


REQUEST A DEMO

With emojot you’ll get to the heart of what really matters in your customers
lives.

Request a demo


CASE STUDY: BRANDIX CUSTOMER USE CASE (VOICE OF EMPLOYEE)


BRANDIX CUSTOMER USE CASE (VOICE OF EMPLOYEE)


SUMMARY

Brandix is one of the largest apparel exporters with over 60,000 employees in 38
manufacturing facilities across 3 countries. Customers include top global brands
e.g. Nike, Victoria's Secret, Gap, Next and Marks and Spencer. Winning business
on this global theater requires demonstration of highest standards of employee
care i.e. addressing industry “sweat shop concerns.” Therefore, Brandix’s top
priority is employee engagement - having won SHRM (Society for Human Resource
Management) awards for HR “gold standard.”


THE CHALLENGE

 * Capturing employee feedback in manufacturing is difficult – they are busy
   working and surveys need to be completed quickly with a “touch”
 * Launching surveys using current survey tools is very cumbersome.

> “Emojot, it’s like sugar – you can use it any way you want to understand how
> employees feel about anything in the company.” – Ishan Dantanarayana, Chief
> People Officer, Brandix


BENEFITS AND RESULTS WITH EMOJOT:

 * Survey User Experience: Use of emojis appeals to all employee demographics.
 * Speed and Ease-of-Use: Surveys can be created in just 1 hours – selection of
   emoji’s and other visual cues is easy fun. Very easy to learn and iterate
   quickly.
 * Real-time feedback and analytics drives understanding of employee sentiment
   and effectiveness of programs e.g. training and benefits e.g. food and coffee
 * * Anti-spoofing feature ensures that feedback is real.
   * 99.8% GPW (Great Places to Work) response rate is due to Emojot i.e. uses
     Emojot to investigate low scores on GPW and take appropriate action.

--------------------------------------------------------------------------------

Emojot Inc., is a global pioneer in real-time, emotion-based audience
engagement.

Headquartered in Silicon Valley, USA, Emojot operates out of 4 countries - USA,
Australia, New Zealand and Sri Lanka. The co-founders together, accrued five
decades of combined global experience by working in related domains and
successful technology & innovation startups, enterprises and government &
research institutions. Emojot’s revolutionary solution offers a new paradigm for
harnessing customer insights with interactive, software-based emotion sensors
that use emojis. Emojot’s emotion sensors combine big data analytics, machine
learning and gamification to offer real-time emotion based marketing.

The company was featured as one of the most innovative technologies at the
‘Event Show’ held in September 2015, Sydney, Australia. Since its inception, the
company has already made several important business wins.


REQUEST A DEMO

With emojot you’ll get to the heart of what really matters in your customers
lives.

Request a demo


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