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HOW CAN WE HELP YOU TODAY?

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 * My Topics


TALKING BUBBLES ASSISTANCE

North America (877) 862-8069
support.claims@corelogic.com Français (Canada) (877) 862-8069
soutien.technique@corelogic.com Deutschland +49 (800) 360 3655
hilfe@corelogic.com U.K. and the rest of Europe +44 0330 380 1282
uk.claims.support@corelogic.com Australia 1300 819 917
symhelp@corelogic.com.au New Zealand 0800 796 245
symhelp@corelogic.co.nz


GETTING STARTED


REGISTER YOUR SYMBILITY ACCOUNT (2)

 * Creating an Account in CoreLogic | Symbility - Contractors
 * Creating an Account in CoreLogic | Symbility - Independent Adjusters


INSTALLATION (4)

 * Download and Install Mobile Claims
 * Multiple logins/multiple users on the same device (Mobile Claims)
 * Installing Mobile Claims on a Mac
 * Supported Browsers


TRAINING VIDEOS AND WEBINARS (16)

 * Webinars and Virtual Training
 * Hurricane Ian Responder - Training Opportunities
 * Currently Offered Public Webinars
 * Register with the CoreLogic Learning Community
 * Self-Paced Training Videos
 * Symbility Training Module 1: Getting Started in Symbility
 * Symbility Training Module 2: Diagramming Floorplans
 * Symbility Training Module 3: Diagramming Roofplans
 * Symbility Training Module 4: Diagramming Exterior Plans
 * Symbility Training Module 5: Database Navigation & Estimating
 * Symbility Training Module 6: Viewing and Printing Estimates
 * Symbility Training Module 7: Final Steps
 * Quick MicroLearning While in the Field
 * LINK Tutorial
 * Database Enhancements Tutorial
 * Item Browser Filters Tutorial


POLICY (4)

 * End User License Agreement (EULA)
 * Privacy Policy
 * Cookies Policy for the Support Site
 * Call Recording Policy


SYMBILITY SUPPORT SITE (3)

 * Access our full solutions site with User Manuals, FAQs and more
 * Login help for the Support Site
 * Using the Support Site


MANAGING YOUR USER AND COMPANY ACCOUNT


LOGIN HELP (2)

 * Login Help: Password Updates and Resets
 * Unblocking a blocked user account


MY ACCOUNT AND BILLING (5)

 * Updating billing information in Symbility Claims Connect
 * Update user information
 * Account and Billing FAQs
 * How to mark a claim as Closed (Invalid)
 * Viewing invoices and billed claims in Symbility


SYMBILITY ADMINISTRATOR GUIDES (3)

 * Set up a new user in your company's account
 * Move a user to another branch
 * Update Company Information


DOCUMENTS


RESOURCES (3)

 * Units of Measure Table
 * FEMA / NFIP Forms
 * Notifications - Recommended Settings


INTEGRATIONS (15)

 * PLNAR
 * Hosta A.I.
 * HOVER How-To
 * HOVER FAQ
 * ITEL Job Aids
 * EagleView - Activation, Notifications, and Ordering
 * RCT Tick Form
 * Symbility Video Connect - User Manual
 * Video Connect - Quick How To Video
 * DocuSketch
 * Matterport
 * Prod-CA Server Migration - Q1 2023
 * Staging Firewall Change - Q2 2021
 * Prod-US Server Migration - Q2 2021
 * Canadian Server Move - October 2021


MOBILE CLAIMS AND CLAIMS CONNECT


MOBILE CLAIMS (8)

 * Shortcut Keys
 * General Mobile Claims Software
 * Adjusting the Claim Explorer, ribbon and items panel in Mobile Claims
 * Claims Explorer has Disappeared
 * PocketSOAP Error Codes
 * Removing/Adding a Policy Excess on a Schedule/Supplement
 * Windows 8 Right-Click Issue
 * How to Transfer Mobile Claims Data to a New Device


FREQUENTLY ASKED QUESTIONS (13)

 * Why do I see a "Full image not uploaded" or "Documents not uploaded" message?
 * Printing FAQs
 * Where can I find my Symbility ID?
 * Why should I use Upload/Download?
 * Search for a Claim
 * Make an Estimate Active
 * How do I reset window positions in Mobile Claims?
 * Reset and recovery of corrupt MDB or DB files
 * Do I need to install a separate Mobile Claims program for each user sharing a
   device?
 * What is the difference between Symbility Claims Connect and Mobile Claims?
 * Why do I see old claims on my Claims List? [Mobile Claims]
 * How can I see markups and handwritten notes on my diagram? [Annotations]
 * How do I create a Commercial claim/ Where do I find the Commercial database?


HOW-TO (17)

 * Make an Estimate Active in Mobile Claims
 * Revoke Claim Ownership
 * Search for Claims in Claims Connect and Mobile Claims
 * How to set up and use the Material Rollout Calculator
 * How to make round shapes in Mobile Claims
 * Remove a Claim from your Claim List in Mobile Claims
 * Disto Installation and Use
 * Merging Temp Claims
 * View Symbility's in-application help from within Mobile Claims
 * Tray Ceiling / Dropped Ceiling
 * How to import a Roofplan XML
 * Manage Delegated Authority
 * Enable and use Water Mitigation tools in Symbility
 * How to create a bay window in Mobile Claims
 * How to set a specific height for wall items
 * Add and work with documents in Mobile Claims or Claims Connect
 * Search and Replace Line items in an estimate


SETTINGS (1)

 * 5.12 Tax Settings Configuration


USEFUL INFORMATION


STORM CLAIM DOCUMENTATION (2)

 * NFIP Adjuster Claims Manual
 * FEMA.gov Forms


PRICING DATABASE (7)

 * CoreLogic Construction Cost Data FAQ (Canada)
 * Billing Rates Explained
 * CoreLogic Construction Cost Data FAQ (US)
 * Fuel Surcharge Bulletin - New Item Added
 * Price Component Estimate Details FAQ
 * Pricing Database Inquiries
 * Labor Cost - Claims Billing Rate


RELEASE NOTES AND UPDATES


THE NEW CLAIMS CONNECT (1)

 * Everything you need to know about the all new Symbility Claims Connect


RELEASE NOTES (47)

 * Release Notes Version 6.16.10X
 * Release Notes Version 6.16
 * Release Notes Version 6.15
 * Release Notes Version 6.14
 * Release Notes Version 6.13
 * Release Notes Version 6.12
 * Release Notes Version 6.11
 * Release Notes Version 6.10
 * Release Notes Version 6.9
 * Release Notes Version 6.8
 * Release Notes Version 6.7
 * Release Notes Version 6.6
 * Release Notes Version 6.5
 * Release Notes Version 6.4
 * Release Notes Version 6.3
 * Release Notes Version 6.2
 * Release Notes Version 6.1
 * Release Notes Version 6.0
 * Notes de publication - version 6.0
 * Release Notes Version 5.13
 * Notes de publication - version 5.13
 * Release Notes Version 5.12
 * Notes de publication - version 5.12
 * Release Notes Version 5.11
 * Notes de publication - version 5.11
 * Release Notes Version 5.10
 * Notes de publication - version 5.10
 * Release Notes Version 5.9
 * Release Notes Version 5.8
 * Notes de publication - version 5.8
 * Release Notes Version 5.7
 * Release Notes Version 5.7 (French)
 * Release Notes Version 5.6
 * Release Notes Version 5.6 (French)
 * Release Notes Version 5.5
 * Release Notes Version 5.5 (French)
 * Release Notes Version 5.4
 * Release Notes Version 5.4 (French)
 * Release Notes Version 5.3
 * Release Notes Version 5.2.151
 * Release Notes Version 5.2.151 (French)
 * Release Notes Version 5.2.148
 * Release Notes Version 5.2.64A (French)
 * Release Notes Version 5.2.64A (English)
 * Release Notes Version 5.1.17
 * Release Notes Version 5.0.14
 * Release Notes Version 6.16.10x


CORELOGIC DATABASE UPDATES & INFO (85)

 * Canadian Monthly Bulletin - Febuary 2023
 * USDC Monthly Bulletin
 * See Also...
 * CoreLogic CADC February 2023 Database Release Notes
 * CoreLogic USDC February 2023 Database Release Notes
 * CoreLogic CADC January 2023 Database Release Notes
 * CoreLogic USDC January 2023 Database Release Notes
 * CoreLogic CADC December 2022 Database Release Notes
 * CoreLogic USDC December 2022 Database Release Notes
 * CoreLogic CADC November 2022 Database Release Notes
 * CoreLogic USDC November 2022 Database Release Notes
 * CoreLogic CADC October 2022 Database Release Notes
 * CoreLogic USDC October 2022 Database Release Notes
 * CoreLogic CADC September 2022 Database Release Notes
 * CoreLogic USDC September 2022 Database Release Notes
 * CoreLogic CADC August 2022 Database Release Notes
 * CoreLogic USDC August 2022 Database Release Notes
 * CoreLogic CADC July 2022 Database Release Notes
 * CoreLogic USDC July 2022 Database Release Notes
 * CoreLogic CADC June 2022 Database Release Notes
 * CoreLogic USDC June 2022 Database Release Notes
 * CoreLogic USDC May 2022 Database Release Notes
 * CoreLogic CADC May 2022 Database Release Notes
 * CoreLogic April 2022 Database Release Notes
 * CoreLogic March 2022 Database Release Notes
 * CoreLogic February 2022 USDC Database Release Notes
 * CoreLogic January 2022 USDC Database Release Notes
 * CoreLogic December 2021 USDC Database Release Notes
 * CoreLogic November 2021 USDC Database Release Notes
 * CoreLogic October 2021 USDC Database Release Notes
 * CoreLogic September 2021 USDC Database Release Notes
 * CoreLogic August 2021 USDC Database Release Notes
 * CoreLogic July 2021 USDC Database Release Notes
 * CoreLogic June 2021 USDC Database Release Notes
 * CoreLogic May 2021 USDC Database Release Notes
 * CoreLogic April 2021 USDC Database Release Notes
 * CoreLogic March 2021 USDC Database Release Notes
 * CoreLogic February 2021 USDC Database Release Notes
 * CoreLogic January 2021 USDC Database Release Notes
 * CoreLogic December 2020 USDC Database Release Notes
 * CoreLogic November 2020 USDC Database Release Notes
 * CoreLogic October 2020 USDC Database Release Notes
 * CoreLogic September 2020 USDC Database Release Notes
 * CoreLogic August 2020 USDC Database Release Notes
 * CoreLogic July 2020 USDC Database Release Notes
 * CoreLogic June 2020 USDC Database Release Notes
 * CoreLogic May 2020 USDC Database Release Notes
 * CoreLogic April 2020 USDC Database Release Notes
 * CoreLogic March 2020 USDC Database Release Notes
 * CoreLogic February 2020 USDC Database Release Notes
 * CoreLogic January 2020 USDC Database Release Notes
 * CoreLogic December 2019 USDC Database Release Notes
 * CoreLogic November 2019 USDC Database Release Notes
 * CoreLogic October 2019 USDC Database Release Notes
 * CoreLogic September 2019 USDC Database Release Notes
 * CoreLogic August 2019 USDC Database Release Notes
 * CoreLogic July 2019 USDC Database Release Notes
 * CoreLogic June 2019 USDC Database Release Notes
 * CoreLogic May 2019 USDC Database Release Notes
 * Data Transformation Update April 16, 2019
 * CoreLogic April 2019 USDC Database Release Notes
 * CoreLogic March 2019 USDC Database Release Notes
 * CoreLogic February 2019 USDC Database Release Notes
 * CoreLogic January 2019 USDC Database Release Notes
 * CoreLogic December 2018 USDC Database Release Notes
 * CoreLogic November 2018 USDC Database Release Notes
 * CoreLogic October 2018 USDC CAT Database Update Release Notes
 * CoreLogic September 2018 USDC Database Release Notes
 * CoreLogic August 2018 USDC Database Release Notes
 * CoreLogic July 2018 USDC Database Release Notes
 * CoreLogic June 2018 USDC Database Release Notes
 * CoreLogic May 2018 USDC Database Release Notes
 * CoreLogic April 2018 USDC Database Release Notes
 * CoreLogic March 2018 USDC Database Release Notes
 * CoreLogic February 2018 USDC Database Release Notes
 * CoreLogic January 2018 USDC Database Release Notes
 * CoreLogic December 2017 USDC Database Release Notes
 * CoreLogic November 2017 USDC Database Release Notes
 * CoreLogic October 2017 USDC Database Release Notes
 * CoreLogic USDC Database Release Notes - September 2017
 * CoreLogic USDC Database Release Notes - August 2017
 * CoreLogic USDC Database Release Notes - July 2017
 * CoreLogic USDC Database Release Notes - June 2017
 * CoreLogic USDC Database Release Notes - May 2017
 * CoreLogic USDC Database Release Notes - April 2017


UK RELEASE NOTES (15)

 * Schedule UI Guide v1.1
 * 6.15.1 Interim patch & 6.16 Release Notes
 * 6.15 Release Notes
 * 6.14 Release Notes
 * 6.13 Release Notes
 * 6.12 Release Notes
 * 6.11 - Release Notes
 * 6.10 - Release notes
 * 6.9 - Release Notes
 * Interim Release Notes 6.8.20x
 * Interim Release Notes - 6.8.10x
 * 6.8 - Release Notes
 * Interim Release Notes 6.7.10x
 * 6.7 Release Notes
 * Interim Release Notes for 6.6.40x


CONTACTING SUPPORT


HOW TO REACH US (3)

 * To Reach our Support Team
 * Send an email to Symbility Support from Claims Connect
 * Submitting a Bug Report


TECHNICAL RESOURCES


IT HELPDESK (3)

 * Creating a Mobile Claims MSI Package
 * Configuring SSO
 * SSO Offline Mode Setup


ADVANCED TROUBLESHOOTING (2)

 * How to do a Clean Install
 * Rebuild Local Database – CoreLogic Mobile Claims


ONLINE HELP ARTICLES


JOB AIDS (21)

 * Version 6.16 - Multiple Tax Tables (Canada)
 * Version 6.16 - Estimate Page
 * Splitting Flat Deductible Over Multiple Estimates
 * Tax Job Aid for British Columbia, Manitoba, and Saskatchewan
 * Applying Tax with O&P (Useful in BC)
 * Associating Claim Documentation to a Different Assignment
 * Common Drawing Symbols
 * Depreciation
 * Synchronize and Ownership
 * Setting Preferences
 * Saving Shapes
 * Reviewing the Estimate Page
 * Mobile Claims vs. Claims Connect
 * Joining Subrooms
 * General Items Bin
 * Frequently Asked Ownership Questions
 * Estimate Locking
 * Drawing 2D Exteriors
 * Drawing Roofplans Over Floorplans
 * Drawing Exteriors with AutoCreate
 * Creating a Revision


GETTING STARTED (7)

 * Mobile Claims vs. Claims Connect
 * Creating an Account
 * Creating an Account - Contractors
 * Creating an Account - Independent Adjusters
 * Activating Your CoreLogic Account
 * Setting Preferences
 * To Reach Our Support Team


ASSIGNMENTS (11)

 * How to Work with Assignments in Claims Connect
 * Viewing Assignments in Claims Connect
 * The Global Assignments List
 * The Claim Assignments Page
 * Sending Assignments in Claims Connect
 * Assigning Internal Users to a Claim
 * Assigning Another Company to a Claim
 * Self-Assigning a Claim
 * Assigning using Repair/Routing Rules
 * Modifying Assignment Details
 * Group Assignments


TRAINING RESOURCES (8)

 * Exploring The Estimate Webcast 05.19.2020 (Recorded Session + Q&A)
 * Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 (Recorded
   Session + Q&A)
 * Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020
   (Recorded Session+Q&A)
 * Exploring the Database Webcast 01.22.2020 (Recorded Session+Q&A)
 * Exploring the Database Webcast 11.13.2019 (Recorded Session + Q&A)
 * Registration Information-Mobile Claims Overview (6 Hours)
 * Claims Connect: Estimate, Photos, Statuses 11.11.2020 (Recorded Session)
 * Mobile Claims Overview


DIAGRAMMING (4)

 * Saving Shapes
 * Joining Subrooms
 * How can I change wall thickness? [Mobile Claims]
 * Dealing with Varying Wall Thicknesses within Mobile Claims


TALKING BUBBLES ASSISTANCE

North America (877) 862-8069
support.claims@corelogic.com Français (Canada) (888) 579-8053
soutien.technique@corelogic.com Deutschland +49 (800) 360 3655
hilfe@symbilitysolutions.com U.K. and the rest of Europe +44 0330 380 1282
uk.claims.support@corelogic.com Australia 1300 819 917
hilfe@corelogic.com New Zealand 0800 796 245
symhelp@corelogic.co.nz
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