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Submitted URL: https://support.symbilityproperty.com/support/solutions
Effective URL: https://support.symbilityproperty.com/en/support/solutions
Submission: On March 01 via api from US — Scanned from DE
Effective URL: https://support.symbilityproperty.com/en/support/solutions
Submission: On March 01 via api from US — Scanned from DE
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* Home * Solutions * ENGLISH * English * Dutch * Français HOW CAN WE HELP YOU TODAY? Enter your search term here... Search Log In | Request Site Login * Create New Ticket * status-bubble Check Ticket Status * My Topics TALKING BUBBLES ASSISTANCE North America (877) 862-8069 support.claims@corelogic.com Français (Canada) (877) 862-8069 soutien.technique@corelogic.com Deutschland +49 (800) 360 3655 hilfe@corelogic.com U.K. and the rest of Europe +44 0330 380 1282 uk.claims.support@corelogic.com Australia 1300 819 917 symhelp@corelogic.com.au New Zealand 0800 796 245 symhelp@corelogic.co.nz GETTING STARTED REGISTER YOUR SYMBILITY ACCOUNT (2) * Creating an Account in CoreLogic | Symbility - Contractors * Creating an Account in CoreLogic | Symbility - Independent Adjusters INSTALLATION (4) * Download and Install Mobile Claims * Multiple logins/multiple users on the same device (Mobile Claims) * Installing Mobile Claims on a Mac * Supported Browsers TRAINING VIDEOS AND WEBINARS (16) * Webinars and Virtual Training * Hurricane Ian Responder - Training Opportunities * Currently Offered Public Webinars * Register with the CoreLogic Learning Community * Self-Paced Training Videos * Symbility Training Module 1: Getting Started in Symbility * Symbility Training Module 2: Diagramming Floorplans * Symbility Training Module 3: Diagramming Roofplans * Symbility Training Module 4: Diagramming Exterior Plans * Symbility Training Module 5: Database Navigation & Estimating * Symbility Training Module 6: Viewing and Printing Estimates * Symbility Training Module 7: Final Steps * Quick MicroLearning While in the Field * LINK Tutorial * Database Enhancements Tutorial * Item Browser Filters Tutorial POLICY (4) * End User License Agreement (EULA) * Privacy Policy * Cookies Policy for the Support Site * Call Recording Policy SYMBILITY SUPPORT SITE (3) * Access our full solutions site with User Manuals, FAQs and more * Login help for the Support Site * Using the Support Site MANAGING YOUR USER AND COMPANY ACCOUNT LOGIN HELP (2) * Login Help: Password Updates and Resets * Unblocking a blocked user account MY ACCOUNT AND BILLING (5) * Updating billing information in Symbility Claims Connect * Update user information * Account and Billing FAQs * How to mark a claim as Closed (Invalid) * Viewing invoices and billed claims in Symbility SYMBILITY ADMINISTRATOR GUIDES (3) * Set up a new user in your company's account * Move a user to another branch * Update Company Information DOCUMENTS RESOURCES (3) * Units of Measure Table * FEMA / NFIP Forms * Notifications - Recommended Settings INTEGRATIONS (15) * PLNAR * Hosta A.I. * HOVER How-To * HOVER FAQ * ITEL Job Aids * EagleView - Activation, Notifications, and Ordering * RCT Tick Form * Symbility Video Connect - User Manual * Video Connect - Quick How To Video * DocuSketch * Matterport * Prod-CA Server Migration - Q1 2023 * Staging Firewall Change - Q2 2021 * Prod-US Server Migration - Q2 2021 * Canadian Server Move - October 2021 MOBILE CLAIMS AND CLAIMS CONNECT MOBILE CLAIMS (8) * Shortcut Keys * General Mobile Claims Software * Adjusting the Claim Explorer, ribbon and items panel in Mobile Claims * Claims Explorer has Disappeared * PocketSOAP Error Codes * Removing/Adding a Policy Excess on a Schedule/Supplement * Windows 8 Right-Click Issue * How to Transfer Mobile Claims Data to a New Device FREQUENTLY ASKED QUESTIONS (13) * Why do I see a "Full image not uploaded" or "Documents not uploaded" message? * Printing FAQs * Where can I find my Symbility ID? * Why should I use Upload/Download? * Search for a Claim * Make an Estimate Active * How do I reset window positions in Mobile Claims? * Reset and recovery of corrupt MDB or DB files * Do I need to install a separate Mobile Claims program for each user sharing a device? * What is the difference between Symbility Claims Connect and Mobile Claims? * Why do I see old claims on my Claims List? [Mobile Claims] * How can I see markups and handwritten notes on my diagram? [Annotations] * How do I create a Commercial claim/ Where do I find the Commercial database? HOW-TO (17) * Make an Estimate Active in Mobile Claims * Revoke Claim Ownership * Search for Claims in Claims Connect and Mobile Claims * How to set up and use the Material Rollout Calculator * How to make round shapes in Mobile Claims * Remove a Claim from your Claim List in Mobile Claims * Disto Installation and Use * Merging Temp Claims * View Symbility's in-application help from within Mobile Claims * Tray Ceiling / Dropped Ceiling * How to import a Roofplan XML * Manage Delegated Authority * Enable and use Water Mitigation tools in Symbility * How to create a bay window in Mobile Claims * How to set a specific height for wall items * Add and work with documents in Mobile Claims or Claims Connect * Search and Replace Line items in an estimate SETTINGS (1) * 5.12 Tax Settings Configuration USEFUL INFORMATION STORM CLAIM DOCUMENTATION (2) * NFIP Adjuster Claims Manual * FEMA.gov Forms PRICING DATABASE (7) * CoreLogic Construction Cost Data FAQ (Canada) * Billing Rates Explained * CoreLogic Construction Cost Data FAQ (US) * Fuel Surcharge Bulletin - New Item Added * Price Component Estimate Details FAQ * Pricing Database Inquiries * Labor Cost - Claims Billing Rate RELEASE NOTES AND UPDATES THE NEW CLAIMS CONNECT (1) * Everything you need to know about the all new Symbility Claims Connect RELEASE NOTES (47) * Release Notes Version 6.16.10X * Release Notes Version 6.16 * Release Notes Version 6.15 * Release Notes Version 6.14 * Release Notes Version 6.13 * Release Notes Version 6.12 * Release Notes Version 6.11 * Release Notes Version 6.10 * Release Notes Version 6.9 * Release Notes Version 6.8 * Release Notes Version 6.7 * Release Notes Version 6.6 * Release Notes Version 6.5 * Release Notes Version 6.4 * Release Notes Version 6.3 * Release Notes Version 6.2 * Release Notes Version 6.1 * Release Notes Version 6.0 * Notes de publication - version 6.0 * Release Notes Version 5.13 * Notes de publication - version 5.13 * Release Notes Version 5.12 * Notes de publication - version 5.12 * Release Notes Version 5.11 * Notes de publication - version 5.11 * Release Notes Version 5.10 * Notes de publication - version 5.10 * Release Notes Version 5.9 * Release Notes Version 5.8 * Notes de publication - version 5.8 * Release Notes Version 5.7 * Release Notes Version 5.7 (French) * Release Notes Version 5.6 * Release Notes Version 5.6 (French) * Release Notes Version 5.5 * Release Notes Version 5.5 (French) * Release Notes Version 5.4 * Release Notes Version 5.4 (French) * Release Notes Version 5.3 * Release Notes Version 5.2.151 * Release Notes Version 5.2.151 (French) * Release Notes Version 5.2.148 * Release Notes Version 5.2.64A (French) * Release Notes Version 5.2.64A (English) * Release Notes Version 5.1.17 * Release Notes Version 5.0.14 * Release Notes Version 6.16.10x CORELOGIC DATABASE UPDATES & INFO (85) * Canadian Monthly Bulletin - Febuary 2023 * USDC Monthly Bulletin * See Also... * CoreLogic CADC February 2023 Database Release Notes * CoreLogic USDC February 2023 Database Release Notes * CoreLogic CADC January 2023 Database Release Notes * CoreLogic USDC January 2023 Database Release Notes * CoreLogic CADC December 2022 Database Release Notes * CoreLogic USDC December 2022 Database Release Notes * CoreLogic CADC November 2022 Database Release Notes * CoreLogic USDC November 2022 Database Release Notes * CoreLogic CADC October 2022 Database Release Notes * CoreLogic USDC October 2022 Database Release Notes * CoreLogic CADC September 2022 Database Release Notes * CoreLogic USDC September 2022 Database Release Notes * CoreLogic CADC August 2022 Database Release Notes * CoreLogic USDC August 2022 Database Release Notes * CoreLogic CADC July 2022 Database Release Notes * CoreLogic USDC July 2022 Database Release Notes * CoreLogic CADC June 2022 Database Release Notes * CoreLogic USDC June 2022 Database Release Notes * CoreLogic USDC May 2022 Database Release Notes * CoreLogic CADC May 2022 Database Release Notes * CoreLogic April 2022 Database Release Notes * CoreLogic March 2022 Database Release Notes * CoreLogic February 2022 USDC Database Release Notes * CoreLogic January 2022 USDC Database Release Notes * CoreLogic December 2021 USDC Database Release Notes * CoreLogic November 2021 USDC Database Release Notes * CoreLogic October 2021 USDC Database Release Notes * CoreLogic September 2021 USDC Database Release Notes * CoreLogic August 2021 USDC Database Release Notes * CoreLogic July 2021 USDC Database Release Notes * CoreLogic June 2021 USDC Database Release Notes * CoreLogic May 2021 USDC Database Release Notes * CoreLogic April 2021 USDC Database Release Notes * CoreLogic March 2021 USDC Database Release Notes * CoreLogic February 2021 USDC Database Release Notes * CoreLogic January 2021 USDC Database Release Notes * CoreLogic December 2020 USDC Database Release Notes * CoreLogic November 2020 USDC Database Release Notes * CoreLogic October 2020 USDC Database Release Notes * CoreLogic September 2020 USDC Database Release Notes * CoreLogic August 2020 USDC Database Release Notes * CoreLogic July 2020 USDC Database Release Notes * CoreLogic June 2020 USDC Database Release Notes * CoreLogic May 2020 USDC Database Release Notes * CoreLogic April 2020 USDC Database Release Notes * CoreLogic March 2020 USDC Database Release Notes * CoreLogic February 2020 USDC Database Release Notes * CoreLogic January 2020 USDC Database Release Notes * CoreLogic December 2019 USDC Database Release Notes * CoreLogic November 2019 USDC Database Release Notes * CoreLogic October 2019 USDC Database Release Notes * CoreLogic September 2019 USDC Database Release Notes * CoreLogic August 2019 USDC Database Release Notes * CoreLogic July 2019 USDC Database Release Notes * CoreLogic June 2019 USDC Database Release Notes * CoreLogic May 2019 USDC Database Release Notes * Data Transformation Update April 16, 2019 * CoreLogic April 2019 USDC Database Release Notes * CoreLogic March 2019 USDC Database Release Notes * CoreLogic February 2019 USDC Database Release Notes * CoreLogic January 2019 USDC Database Release Notes * CoreLogic December 2018 USDC Database Release Notes * CoreLogic November 2018 USDC Database Release Notes * CoreLogic October 2018 USDC CAT Database Update Release Notes * CoreLogic September 2018 USDC Database Release Notes * CoreLogic August 2018 USDC Database Release Notes * CoreLogic July 2018 USDC Database Release Notes * CoreLogic June 2018 USDC Database Release Notes * CoreLogic May 2018 USDC Database Release Notes * CoreLogic April 2018 USDC Database Release Notes * CoreLogic March 2018 USDC Database Release Notes * CoreLogic February 2018 USDC Database Release Notes * CoreLogic January 2018 USDC Database Release Notes * CoreLogic December 2017 USDC Database Release Notes * CoreLogic November 2017 USDC Database Release Notes * CoreLogic October 2017 USDC Database Release Notes * CoreLogic USDC Database Release Notes - September 2017 * CoreLogic USDC Database Release Notes - August 2017 * CoreLogic USDC Database Release Notes - July 2017 * CoreLogic USDC Database Release Notes - June 2017 * CoreLogic USDC Database Release Notes - May 2017 * CoreLogic USDC Database Release Notes - April 2017 UK RELEASE NOTES (15) * Schedule UI Guide v1.1 * 6.15.1 Interim patch & 6.16 Release Notes * 6.15 Release Notes * 6.14 Release Notes * 6.13 Release Notes * 6.12 Release Notes * 6.11 - Release Notes * 6.10 - Release notes * 6.9 - Release Notes * Interim Release Notes 6.8.20x * Interim Release Notes - 6.8.10x * 6.8 - Release Notes * Interim Release Notes 6.7.10x * 6.7 Release Notes * Interim Release Notes for 6.6.40x CONTACTING SUPPORT HOW TO REACH US (3) * To Reach our Support Team * Send an email to Symbility Support from Claims Connect * Submitting a Bug Report TECHNICAL RESOURCES IT HELPDESK (3) * Creating a Mobile Claims MSI Package * Configuring SSO * SSO Offline Mode Setup ADVANCED TROUBLESHOOTING (2) * How to do a Clean Install * Rebuild Local Database – CoreLogic Mobile Claims ONLINE HELP ARTICLES JOB AIDS (21) * Version 6.16 - Multiple Tax Tables (Canada) * Version 6.16 - Estimate Page * Splitting Flat Deductible Over Multiple Estimates * Tax Job Aid for British Columbia, Manitoba, and Saskatchewan * Applying Tax with O&P (Useful in BC) * Associating Claim Documentation to a Different Assignment * Common Drawing Symbols * Depreciation * Synchronize and Ownership * Setting Preferences * Saving Shapes * Reviewing the Estimate Page * Mobile Claims vs. Claims Connect * Joining Subrooms * General Items Bin * Frequently Asked Ownership Questions * Estimate Locking * Drawing 2D Exteriors * Drawing Roofplans Over Floorplans * Drawing Exteriors with AutoCreate * Creating a Revision GETTING STARTED (7) * Mobile Claims vs. Claims Connect * Creating an Account * Creating an Account - Contractors * Creating an Account - Independent Adjusters * Activating Your CoreLogic Account * Setting Preferences * To Reach Our Support Team ASSIGNMENTS (11) * How to Work with Assignments in Claims Connect * Viewing Assignments in Claims Connect * The Global Assignments List * The Claim Assignments Page * Sending Assignments in Claims Connect * Assigning Internal Users to a Claim * Assigning Another Company to a Claim * Self-Assigning a Claim * Assigning using Repair/Routing Rules * Modifying Assignment Details * Group Assignments TRAINING RESOURCES (8) * Exploring The Estimate Webcast 05.19.2020 (Recorded Session + Q&A) * Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 (Recorded Session + Q&A) * Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020 (Recorded Session+Q&A) * Exploring the Database Webcast 01.22.2020 (Recorded Session+Q&A) * Exploring the Database Webcast 11.13.2019 (Recorded Session + Q&A) * Registration Information-Mobile Claims Overview (6 Hours) * Claims Connect: Estimate, Photos, Statuses 11.11.2020 (Recorded Session) * Mobile Claims Overview DIAGRAMMING (4) * Saving Shapes * Joining Subrooms * How can I change wall thickness? [Mobile Claims] * Dealing with Varying Wall Thicknesses within Mobile Claims TALKING BUBBLES ASSISTANCE North America (877) 862-8069 support.claims@corelogic.com Français (Canada) (888) 579-8053 soutien.technique@corelogic.com Deutschland +49 (800) 360 3655 hilfe@symbilitysolutions.com U.K. and the rest of Europe +44 0330 380 1282 uk.claims.support@corelogic.com Australia 1300 819 917 hilfe@corelogic.com New Zealand 0800 796 245 symhelp@corelogic.co.nz * * * © 2019 CoreLogic | Symbility. All rights reserved. | Privacy Policy | Cookie policy We use cookies to try and give you a better experience in Symbility Support. If you hate cookies, or are just on a diet, you can disable them. Just note that the Symbility service is pretty big on some cookies (we love the chocolate chip), and some portions of this site may not work properly if you disable cookies. 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