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DIGICERT & MATTER--THE NEW, SECURE STANDARD FOR SMART HOME DEVICES
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THE 2022 BEST PRACTICES GUIDE TO MANAGE THE INDUSTRY’S BEST CERTIFICATES
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COMPARE THE MOST TRUSTED CERTIFICATES:
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POWERFUL, ALL-IN-ONE WEBSITE SECURITY
* Priority Validation & Support
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THE CHOICE FOR DIGITAL-FIRST BUSINESSES
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SECURE, FLEXIBLE AND ESSENTIAL CERTIFICATES
* Award-winning support
* 99% browser compatibility
* Available in OV and EV
* DigiCert Basic Seal
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FLEXIBLE, CAPABLE AND EASY TO ADD
* Available for all DigiCert OV certificates
* Secures primary domain
* Secures unlimited subdomains
MULTIPLE DOMAINS. FLEXIBLE OPTIONS.
* Available on all DigiCert OV and EV certificates
* Secure up to 250 subdomains
* Unified Communications Certificate (UCC)
* SAN (Subject Alternative Names) certificate
TODAY’S MOST-ADVANCED SEAL OF TRUST
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* DIGITAL TRUST FOR THE REAL WORLD
How DigiCert and its partners are putting trust to work to solve real
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* The 4 Elements of Digital Trust
* The Case for Compliance
EXECUTIVE SUMMARY
While the world is pushed—or forced—toward digitizing all business processes,
workflows and functions, the lessons from the early days of the Internet can be
a predictor of success. Learn how Digital Trust can make or break your strategy
and how the wrong solution may be setting your organization up for failure in
less than three years.
View the webinar on-demand: “Taming Certificate Sprawl”
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DIGICERT PUBLIC PRIVACY NOTICE
PUBLIC PRIVACY NOTICE IN OTHER LANGUAGES
English - United States | Français – France | Français – Canada | Deutsch –
Deutschland | Español – España | Español – México |
Italiano – Italia | Netherlands - Dutch | 日本語 – 日本 | 한국어 – 한국 | Português –
Brasil | 简体中文 – 中国 | 中文 – 台湾
EFFECTIVE DATE
October 30, 2022
Privacy Notice Archive
INTRODUCTION
DigiCert, Inc. and its subsidiaries (“DigiCert”, “DigiCert Group,” “we” or “us”)
are committed to protecting the privacy of its Website visitors (“you”) and
Customers (“you” or “Customer”) and employees or agents of Customers (“you” or
“Individuals”). As a result, DigiCert has promulgated this privacy notice to
inform its Website visitors, Customers and Individuals about how DigiCert will
collect, use, or otherwise process any personal data or usage information. This
privacy notice applies to all sites owned and operated by DigiCert
(collectively, “Websites,” individually referred to as a “Website,” meaning each
and every Website owned and operated by DigiCert). Unless otherwise provided,
this privacy notice also applies to DigiCert’s provision of website and other
certificate services and all dealings with natural-person representatives of our
Customers.
DigiCert is a company established in the United States with principal offices at
2801 North Thanksgiving Way, Suite 500, Lehi, Utah 84043 and for the purpose of
the EU General Data Protection Regulation (“GDPR”) and any other applicable data
privacy laws, we are the data controller of personal information obtained
through our Website. Unless otherwise provided, we are also a data controller in
relation to the Individuals’ personal information that we receive from
Customers, either directly or through resellers. For QTSP services provided in
the EU and Switzerland, the data controller is the relevant QuoVadis entity
within the DigiCert Group providing the respective QTSP services. For all other
services, the data controller is the contracting entity- DigiCert, Inc.,
DigiCert Ireland Ltd., DigiCert Japan G.K., or as may otherwise be provided in
the Customer’s agreement for services.
If you have any concerns or questions regarding the personal data we process
through our Website or through providing services to our Customers, you may
contact DigiCert’s Data Privacy Officer at privacy@digicert.com. If you are an
EU or Switzerland resident, we have appointed a Data Protection Liaison for
Europe at DigiCert Ireland Ltd. as our Europe Representative who you can contact
(in addition to or instead of our Data Privacy Officer, located at our US
headquarters) should you have any issues in connection with personal information
processed through our Website. Contact details for the Data Privacy Officer and
Europe Data Protection Liaison are provided below.
INFORMATION THAT DIGICERT RECEIVES
Through our Website: DigiCert collects information such as the name,
organization, and email address of Website visitors and Customers who
voluntarily submit that information via our Website, email, instant chat, by
creating an account or otherwise, in order to download software or to submit
sales or technical support questions.
Through our OCSP Service: When an Online Certificate Status Protocol (“OCSP”)
request is made against a HTTPS website or other TLS service that is secured by
a DigiCert certificate, DigiCert collects that OCSP request and the client IP
address and certificate serial number to operate the OCSP Service as described
in our Certification Practices Statement. OCSP data is retained by DigiCert for
up to 7 years and is used for troubleshooting and detection of malicious or
fraudulent activity. OCSP data processed by our content delivery network is
deleted after 10 days.
From Customers: Customers request DigiCert Certificates through their account in
DigiCert’s Website (the “Account”) or through other contact with DigiCert or its
resellers. When submitting a request, Customers typically provide to DigiCert
the following information about Individuals: name, email address, telephone
number, address, and government-issued identification (which may include
additional information, depending on the identification used). Specific
information about personal data required for particular DigiCert services and
products may be found in DigiCert’s Certification Practices Statement.
Where Customers provide personal information of Individuals with DigiCert,
Customers represent that they have collected and processed such information in
accordance with data privacy laws, and that they have duly informed the
Individuals that their personal information was provided to DigiCert. DigiCert
will process such information following Customer instructions as well as
according to the industry standards that govern the issuance of digital
Certificates (“Industry Standards”). More information on the Industry Standards
may be found through consulting DigiCert’s Certification Practices Statement.
From Candidates for Employment: Interested persons submit personal information
relevant to a job inquiry or application for employment. Candidates for
employment can find specific information about how we use personal information
provided to us in this context in our Candidate Portal Privacy Notice.
From Third Parties: When performing its services, DigiCert uses third party
sources to confirm or supplement the information that it obtains from a
Customer, including information about Individuals. DigiCert uses such
information from third-party sources exclusively for the purposes of its
Validation Services, based on the legitimate interests of DigiCert and of the
Customer to provide services and have a Certificate issued.
Where DigiCert makes external communications through social media platforms, we
collect and analyze the activity related to our communications to measure
customer satisfaction and brand reputation as well as understand the
effectiveness of our external communication strategies.
Where DigiCert conducts marketing activities, we may also collect and use
information from third parties such as lead generation and data quality
providers, as well as from publicly available sources, where this is permitted
by law.
USE OF INFORMATION
We will use your information to:
Provide products and services / live chat / sales & support: As it is in our
legitimate interest to market, sell and provide our products and services, send
order confirmations, respond to Customer service requests, provide chat services
with sales questions and technical support needs, and fulfill your order,
including using the information to verify the identity of the Customer or to
contact the Customer in order to discuss support, renewal, and the purchase of
products and services (“Support Services”). When you communicate with us, we
will attempt to associate the method and substance of the communication with
your account. When you Contact Us via telephone, we record the communication for
quality assurance and training purposes. We may retain these recordings for up
to 30 days, or as needed to address a specific Customer question or concern.
Marketing: We will use your information as it is in our legitimate interests to
send out promotional emails (subject to seeking your consent where required by
applicable law). These emails include beacons that communicate information about
the email back to DigiCert. Such tracking allows DigiCert to gauge the
effectiveness of its advertising and marketing campaigns. Recipients can opt-out
of receiving promotional communications from DigiCert by following the
unsubscribe instructions provided in each email or by using our Privacy Request
Form. DigiCert may use third parties, under restricted processing agreements, to
send promotional emails on our behalf. However, DigiCert does not permit any
third party to use Customer information provided by DigiCert or obtained on
DigiCert’s behalf for any other purpose. Anyone receiving an unsolicited email
related to DigiCert’s products and services should forward the entire message
and headers to privacy@digicert.com.
Validation Services: DigiCert uses information provided by Customers to perform
Validation Services, in accordance with Industry Standards. DigiCert uses this
information as follows: (1) to perform our contracts with Customers that are
natural persons; (2) based on the legitimate interest of DigiCert to provide
services to Customers that are legal entities; and (3) based on the legitimate
interest of Customers to have DigiCert issue Certificates.
Please refer to DigiCert’s Master Services Agreement and Certification Practices
Statement for details on the terms, conditions, policies and standards regarding
the request and issuance of Certificates.
Advisory e-mails: While a Customer account is active, DigiCert will send
advisory e-mails to Customers to provide support and security updates in
relation to our products and services, as this is necessary for the performance
of our contracts with Customers. Advisory emails are used to respond to
inquiries, provide support and validation services, provide upgrade information
and security updates, inform customers about expiring Certificates, and inform
the Customer about ordered products and services. Because advisory emails
contain essential information related to the use and security of DigiCert’s
products and services, Customers are not able to unsubscribe from advisory
service emails while their Customer account is active. DigiCert may also use
third-party service providers to assist in sending these communications, subject
to the same restrictions as mentioned in the “Marketing” sub-heading, above.
Technical usage information: As it is in our legitimate interests to ensure the
proper functioning of our Website by personalizing its use, monitoring usage
activity and trends, and keeping the Website safe and secure, when you visit the
Website, we collect the information sent to us by your computer, mobile phone,
or other access device. This information includes: your IP address; device
information including, but not limited to, identifier, name, and type of
operating system; mobile network information; and standard web information, such
as your browser type and the pages you access on our Website.
Customer analytics: It is in our legitimate interest to analyze information
provided by our Customers to track sales, demographics, product usage and
related analytics so that we can improve our product offerings and target
marketing and sales resources. We create reports and data analyses that are
reported internally and processed by third-party service providers, who are
under a duty of strict confidentiality and who are not authorized to use
information provided by us for any other purpose than to provide services as
directed by us.
COOKIES & TRACKING TECHNOLOGIES
DigiCert uses cookies, web beacons and log files to automatically gather,
analyze, and store technical information about Website visitors. See Cookie
Settings for more information.
SHARING WITH THIRD PARTIES
We do not rent, sell, share, or otherwise disclose your personal data with
third-party partners for their direct marketing purposes.
DigiCert will publicly disclose information embedded in an issued Certificate as
necessary to provide the services contracted by Customer, in accordance with
Industry Standards. See our Certification Practices Statement for information
specific to the various services and products offered by DigiCert.
We will share your personal information with third parties, who are under strict
contractual agreement to only perform the contracted services at our
instruction, including these categories of recipients:
* IT service providers that provide us with SaaS services including customer
relationship management and other database and application software;
* Marketing providers, advertisers and advertising networks that process the
data to send you advertisements about our products and serve relevant
advertisements across platforms to you and others;
* Analytics and search engine providers that assist us in the improvement and
optimization of the Website;
* Chat-based support software services that allow users to input information,
including an email address, to request support and clarify their problem; and
* Credit card and payment providers that help process payments for us (note
that we do not store any provided credit card information).
DigiCert will share your information with law enforcement agencies, public
authorities or other organizations if legally required to do so, including to
meet national security or law enforcement requirements, or if we have a good
faith belief that such use is reasonably necessary to:
* comply with a legal obligation, process or request;
* enforce our terms and conditions and other agreements, including
investigation of any potential violation thereof;
* detect, prevent, or otherwise address security, fraud, or technical issues;
or
* protect the rights, property or safety of us, our users, a third party or the
public as required or permitted by law.
DigiCert will also disclose your information to third parties:
* in the event that we sell any business or assets, in which case we will
disclose your data to the prospective buyer of such business or assets; or
* if we or substantially all of our assets are acquired by a third party, in
which case information held by us about our users will be one of the
transferred assets.
BLOGS
Our Website offers publicly accessible blogs or community forums. Any
information you provide in these areas can be read, collected, and used by
others who access them.
To request removal or your personal information from our blog or community
forums, please contact us through this Privacy Request Form. In some cases, we
may not be able to remove your personal information, in which case we will let
you know if we are unable to do so and why, as well as additional contact
information when applicable.
SOCIAL MEDIA WIDGETS
The Website includes social media features, such as a Facebook “Like” button and
widgets, as well as share buttons or interactive mini-programs. These features
collect the user’s IP address, the pages visited on the Website, and set cookies
to enable the features to function properly. Social media features are either
hosted by a third party or hosted directly on the Website. Interactions with
these features are governed by the privacy notice of the corresponding social
media company.
SECURITY
The security of your personal information is of the utmost importance to
DigiCert. DigiCert only transmits personal data, including sensitive data (such
as credit cards), using transport layer security (TLS, formerly referred to as
secure sockets layer or SSL). To learn more about TLS, follow this link:
https://www.digicert.com/what-is-an-ssl-certificate.
Unfortunately, no method of transmission over the Internet or electronic storage
is 100% secure. While DigiCert strives to use commercially acceptable standards
to protect personal information, DigiCert cannot guarantee absolute security. If
you have any questions about the security of your personal information, please
contact us at privacy@digicert.com.
We take all necessary security and legal precautions to ensure the safety and
integrity of the Individuals’ personal data that we receive from Customers,
including, as appropriate, (i) the pseudonymization of personal data; (ii)
ensuring the ongoing confidentiality, integrity, availability and resilience of
processing systems and services; (iii) restoring the availability and access to
personal data in a timely manner in the event of a physical or technical
incident; and (iv) regularly testing, assessing, and evaluating the
effectiveness of technical and organizational measures for ensuring the security
of the processing. More information about DigiCert’s security practices can be
found here. Summaries of our external audits can be found here.
WHERE WE STORE YOUR DATA
The DigiCert Group has its parent company based in the United States and our
Website is hosted in the United States. Therefore, if you are located outside
the United States, the information that you submit to us through our website
will be transferred to the United States. Unless otherwise provided, DigiCert
performs Support and Validation Services in its offices in Australia, Germany,
Ireland, South Africa, United Kingdom, the United States, and provides hosting
services for certain products in Australia, Japan, Netherlands, Switzerland, and
the United States. Accordingly, depending on the products you are using,
Customer data and your personal data may be accessible from and transferred to
Australia, Germany, India, Ireland, Japan, Netherlands, South Africa,
Switzerland, United Kingdom, and the United States.
Where you have a question, dispute or complaint regarding DigiCert’s collection,
storage, or use of your personal information, you may ask a question or make a
complaint to DigiCert by using this Privacy Request Form. If the dispute or
complaint is not satisfactorily resolved or you do not receive a timely
response, you may escalate the matter to a data privacy authority in your
jurisdiction, if such an authority has been established where you live or the
complaint arises. DigiCert commits to cooperate with the relevant data privacy
authority and will comply with the advice given by this authority with regard to
your information in the context of this Website or through DigiCert’s provision
of services. You may also contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Where required by law, such complaint is without prejudice to your right to
launch a claim with the data privacy supervisory authority in the jurisdiction
in which you live or work.
INDIVIDUAL RIGHTS OVER PERSONAL INFORMATION
Generally, a Customer or Individual can review, delete inaccuracies, and update
personal information through their DigiCert account interface by accessing and
editing their Account Profile through the DigiCert service platform they are
using. Information and help in accessing and editing the Account Profile can be
obtained by contacting DigiCert Support at support@digicert.com.
You will not be discriminated against for exercising your privacy rights.
However, many of our services depend on the processing of personal data.
Therefore, the exercise of your privacy rights may impact DigiCert’s ability to
provide services to you or may be limited by our Certification Practices
Statement.
In addition to any other lawful right not specifically enumerated below,
Individuals have the following rights:
Access and portability: You have the right to know whether we process personal
data about you, and if we do, to access data we hold about you and certain
information about how we use it and to whom we disclose your personal data.
Correction, erasures, and restriction of processing: You have the right to
require us to correct any personal data held about you that is inaccurate and
have incomplete data completed or ask us to delete data (i) where you believe it
is no longer necessary for us to hold the personal data; (ii) where we are
processing your data on the basis of our legitimate interest and you object to
such processing; or (iii) if you believe the personal data we hold about you is
being unlawfully processed by us. You can ask us to restrict processing data we
hold about you other than for storage purposes if you believe the personal data
is not accurate (whilst we verify accuracy); where we want to erase the personal
data as the processing we are doing is unlawful but you want us to continue to
store; where we no longer need the personal data for the purposes of the
processing but you require us to retain the data for the establishment, exercise
or defense of legal claims or where you have objected to us processing personal
data and we are considering your objection.
Customers and Individuals cannot edit a DigiCert Certificate directly. In order
to update information in a Certificate, including personal information,
Customers or Individuals must submit a change request through the Customer’s
Account, and DigiCert will implement the edits or issue a new certificate where
applicable. If you have questions about how to submit a change request to your
Certificate, please contact DigiCert Support at support@digicert.com.
Objection: You have the right to object to our processing of data about you and
we will consider your request. Please contact us through this Privacy Request
Form with details of your objection, providing us with detail as to your
reasoning so that we can assess whether we have a compelling or overriding
interest in continuing to process such data or whether we need to process it in
relation to legal claims.
Testimonials: With prior permission from the Customer, DigiCert displays
personal testimonials of satisfied Customers on our Website in addition to other
endorsements. Customers wishing to update or delete a testimonial should contact
us through this Privacy Request Form.
Marketing: You have the right to ask us not to process your personal data for
marketing purposes. You can exercise your right to prevent such processing at
any time by contacting us through this Privacy Request Form.
Complaints: In the event that you wish to make a complaint about how we process
your personal data, please contact us in the first instance through this Privacy
Request Form and we will endeavor to deal with your request. Depending on the
laws pertaining to your locale, this is without prejudice to your right to
launch a claim with the data privacy authority in the jurisdiction in which you
live or work where you think we have infringed data privacy laws.
You can exercise these rights through this Privacy Request Form or by mailing
DigiCert at the address listed in this notice. Before we respond to your
request, we will ask you to verify your identity. DigiCert does not sell
personal data. DigiCert does not process sensitive data other than as required
for the purpose. DigiCert recognizes all rights granted under laws and shall
honor any lawful request whether or not specifically enumerated in this section.
HOW LONG WE STORE YOUR DATA
We will retain your information as follows:
Account data and data provided for Validation Services (including to send
Advisory e-mails): As long as the account is active, while a Certificate remains
unexpired, and in accordance with industry standards, which requires us to
maintain the data for 7 years (depending on the type of Certificate with which
the data is associated, see Certification Practices Statement) after account
cancellation or Certificate expiration according to the Certificate requirements
and as contractually agreed upon. In addition, after account cancellation, we
will keep this for as long as necessary to defend against legal claims, resolve
disputes or enforce Customer agreements.
Data provided and collected for marketing and web experience customization
purposes: until you notify us that you no longer want us to use your information
for marketing and/or web experience customization purposes, by unsubscribing
from any marketing email you receive, changing your cookie preferences through
consulting our Cookie Settings, or by contacting us through this Privacy Request
Form.
After we no longer have a legitimate basis for retaining your personal data, we
may store your information in an aggregated and anonymized format so that a
specific Individual cannot be identified, and the personal data cannot be
restored. Anonymized data may include the following categories of data:
* Transactional elements such as type, quantity, and cost of services provided
* Usage activity and interaction with features of the services
* Performance metrics of the services and support provided
EU-U.S. PRIVACY SHIELD AND SWISS-U.S. PRIVACY SHIELD
Notwithstanding the judgment by the Court of Justice of the European Union
(C-311/18, often referred to as Schrems II), DigiCert continues to participate
in and has certified its compliance with the EU-U.S. Privacy Shield Framework
and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all
personal data received from European Union (EU) member countries and
Switzerland, respectively, in reliance on each Privacy Shield Framework, to the
Framework’s applicable Principles. To learn more about the Privacy Shield
Frameworks, and to view our certification, visit the U.S. Department of
Commerce’s Privacy Shield List, here: https://www.privacyshield.gov.
DigiCert is responsible for the processing of personal data it receives, under
each Privacy Shield Framework, and subsequent transfers to a third party acting
as an agent on its behalf. DigiCert complies with the Privacy Shield Principles
for all onward transfers of personal data from the EU and Switzerland, including
the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy
Shield Frameworks, DigiCert is subject to the regulatory enforcement powers of
the U.S. Federal Trade Commission. In certain situations, we may be required to
disclose personal data in response to lawful requests by public authorities,
including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website
here, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you
may be entitled to invoke binding arbitration when other dispute resolution
procedures have been exhausted.
APPLICABILITY
Terms of use for software downloaded from DigiCert’s Websites may override the
terms of this privacy notice, with respect to use of the software. We may also
provide supplementary privacy notices which describe processing activities
outside the scope of this privacy notice.
Our Website includes links to third party websites whose privacy practices may
differ from those of DigiCert. If you submit personal information to any of
those websites, your information is governed by their privacy policies. We
encourage you to carefully read the privacy policies of those third-party
websites before you submit any information to those websites.
Our Website and services are not directed towards, nor do we knowingly collect
personal data from, children under the age of 18. If you are under 18, please do
not use the Website or services or provide your personal data to us. If you
learn that anyone younger than 18 has unlawfully provided us personal data,
please contact us at privacy@digicert.com.
Unless prohibited by local laws, non-English translations of this privacy notice
are provided for convenience only and in the event of any ambiguity or conflict
between translations, the English version shall be deemed to prevail as the
authoritative version.
CHANGES TO THIS PRIVACY NOTICE
If we make material changes to our information practices, we will update this
privacy notice and notify interested parties (e.g., by posting a notice on our
home page or by emailing affected Individuals). Visitors should check the
Website regularly to be aware of changes. We encourage you to periodically
review this page for the latest information on our privacy practices. Revisions
to the privacy notice are effective 30 calendar days after being posted, or as
required by applicable law.
CONTACT
Please contact the DigiCert Data Privacy Officer or DigiCert’s Europe Data
Protection Liaison with any questions or concerns about this privacy notice or
our data collection practices. Individuals in the United Kingdom may also
contact our United Kingdom Representative.
DigiCert Data Privacy Officer
DigiCert, Inc.
Attention: Data Privacy Officer, Aaron Olsen
2801 North Thanksgiving Way, Suite 500
Lehi, Utah 84043, United States
Toll Free: 1-800-896-7973 (US & Canada)
Direct: 1-801-701-9600
Fax Toll Free: 1-866-842-0223 (US & Canada)
Fax Direct: 801-705-0481
privacy@digicert.com
Europe Data Protection Liaison
DigiCert Ireland Ltd.
Attention: Europe Data Protection Liaison, Richard Hall
Unit 21, Beckett Way
Park West Business Park
Phone:+353 1803 5400
Fax: +353 1861 7990
richard.hall@digicert.com
United Kingdom Representative
DigiCert UK Limited
Attention: United Kingdom Representative
c/o Worldwide Corporate Advisors Llp
150 Minories
London EC3N 1LS United Kingdom
For assistance with technical difficulties, including problems with accessing or
using your Customer account, please email support@digicert.com.
As noted above, if you have an unresolved privacy or data use concern that we
have not addressed satisfactorily, please contact our U.S.-based third-party
dispute resolution provider (free of charge) at
https://feedback-form.truste.com/watchdog/request. Where required by law, this
is without prejudice to your right to launch a claim with the data privacy
authority in the jurisdiction in which you live or work
DIGICERT LEGAL REPOSITORY
The DigiCert Legal Repository is available at: DigiCert Legal Repository.
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