my.refinitiv.com Open in urlscan Pro
99.84.88.93  Public Scan

URL: https://my.refinitiv.com/content/mytr/en/simplifying-the-brand.html
Submission: On April 02 via api from BE — Scanned from DE

Form analysis 1 forms found in the DOM

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Text Content

 * Discover LSEG

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MyAccount

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SIMPLIFYING THE BRAND NOTIFICATION WITHDRAWN NOTIFICATION CANCELLED







.html


MyAccount URL change

Update on 22nd March 2024: On 22nd June 2024, the MyAccount (formerly
MyRefinitiv) URL will change to myaccount.lseg.com

Customer action may be required.

To ensure ongoing access to MyAccount (formerly MyRefinitiv), check with your IT
department, as soon as possible, whether the myaccount.lseg.com URL will require
whitelisting.

You can test this accessibility by entering the new URL into your web browser.
If "Sign in to access this site" is displayed, then you can access this URL, and
no action is required. Note that you will not be able to log into MyAccount
through this new URL until 22nd June 2024, when the change is implemented.

Once this change has been made, my.refinitiv.com will not be switched off
immediately, so existing bookmarks will still work, redirecting to MyAccount
URLs. However, following the change, we recommend that you update your
MyRefinitiv bookmarks.

,

 

 

Overview of brand changes

Although Refinitiv is rebranding to LSEG, many customer-facing aspects will not
change:

 * Accessing your products and services will remain the same.
 * Legal entities will remain the same.
 * Customer contracts remain the same.
 * All payment details will remain the same, but the invoices will be rebranded.
   We will be emailing your billing contacts to explain how product names will
   appear on invoices.
 * Account contacts and customer service numbers in LSEG will remain the same.
 * Emails you receive will be from the @lseg.com domain, but old email addresses
   will continue to work.
 * Customer service emails and support responses will be rebranded throughout
   first half of 2024.
 * If there are any more significant technical changes, for example APIs,
   customers will be given additional notice.

,

FAQs

FREQUENTLY ASKED QUESTIONS


When are the changes being made

You will start to see our branding change late in 2023, we will continue to
rebrand products and services throughout 2024.

Finance, payments and invoicing

Our legal entities and payment details will remain the same, however the
documents we send you will have the new branding on them. All your invoice and
payment related contacts details will also remain the same. Refinitiv emails
will continue to work however we will begin emailing you from LSEG email
addresses.

Customer service

You will still be able to receive customer support in the same way you do today.
MyRefinitiv will be renamed MyAccount, but all of the services and contacts will
remain the same.

,

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   Get Support

 * 

Please try again later.


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