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support-sandbox.tradeshift.com Open in urlscan Pro
34.253.62.85  Public Scan

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URL: https://support-sandbox.tradeshift.com/
Submission: On April 08 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 3 forms found in the DOM

GET /search?

<form method="get" accept-charset="UTF-8" action="/search?" data-search="true" class="search-small" role="search">
  <i class="ts-icon-search"></i>
  <input type="search" id="query" name="query" placeholder="How can we help?" onkeyup="userSearchInput($(this).val());">
  <input type="hidden" value="e72cf4ca-ac68-c7f7-ee77-9d0a7e32f0dd" name="customer_id" id="kb_search_customer_id">
  <input type="hidden" value="1" name="user_group_id" id="kb_search_user_group_id">
  <script>
    $(function() {
      document.getElementById('kb_search_customer_id').value = customer_id;
      document.getElementById('kb_search_user_group_id').value = user_group_id;
    });
  </script>
</form>

<form data-ts="Form" onkeyup="window.validateTicketRequest()" data-ts-spirit="ts.ui.FormSpirit" class="ts-form ts-spirit" novalidate="novalidate">
  <div class="requestAgentNote ts-note ts-spirit ts-bg-yellow _gui-hidden _gui-invisible" data-ts="Note" data-ts-spirit="ts.ui.NoteSpirit">
    <h4>Important note!</h4>
    <div class="requestNoteContent"></div>
  </div>
  <fieldset required="" class="requestIbxCollaborators ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
    <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-required ts-empty ts-textlabel">
      <span data-ts-spirit="ts.ui.LabelTextSpirit">Collaborators (CCs - email addresses)</span>
      <input type="text" required="" onblur="window.setTicketCollaborators()" data-ts-spirit="ts.ui.TextInputSpirit" class="ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off">
    </label>
    <dl class="ts-info">
      <dt>Please provide the email addresses with comma ',' separated</dt>
    </dl>
  </fieldset>
  <fieldset required="" class="requestIbxSubject ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
    <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-required ts-empty ts-textlabel">
      <span data-ts-spirit="ts.ui.LabelTextSpirit">Subject *</span>
      <input type="text" required="" data-ts-spirit="ts.ui.TextInputSpirit" class="ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off">
    </label>
    <dl class="ts-info">
      <dt>Request subject must filled out.</dt>
    </dl>
  </fieldset>
  <fieldset required="" class="requestIbxDescription ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
    <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-empty ts-textlabel">
      <span data-ts-spirit="ts.ui.LabelTextSpirit">Description *</span>
      <textarea name="ticketbody" spellcheck="false" data-ts-spirit="ts.ui.TextAreaSpirit" class="ts-textarea ts-input ts-spirit ts-field ts-text" autocomplete="off" style="height: auto;"></textarea>
    </label>
    <dl class="ts-info">
      <dt>Request description must be filled out. Please be as detailed and descriptive as possible.</dt>
    </dl>
  </fieldset>
  <div id="requestTicketAttachments" class="ticketAttachments" attchmentobjecttoken="">
    <fieldset class="attachment initial ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
      <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-empty ts-textlabel">
        <span data-ts-spirit="ts.ui.LabelTextSpirit">Attachment(s)</span>
        <input type="file" onchange="javascript: window.checkRequestAttachment();" data-ts-spirit="ts.ui.TextInputSpirit" class="ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off">
      </label>
      <button data-ts="Button" class="ts-tertiary removeAttachment ts-micro ts-button ts-spirit ts-ready" onclick="$(this).parent('fieldset').children('label').children('input').val('');validateTicketRequest()" data-ts-spirit="ts.ui.ButtonSpirit"
        type="button">
        <i class="ts-icon-close"></i>
      </button>
    </fieldset>
    <fieldset class="formInfoContainer ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
      <dl class="ts-info">
        <dt class="attachmentInfo" id="isAttachmentRequired">Attachment required</dt>
        <dt class="attachmentInfo">You can add up to 10 attachments. Each attachment size must be under 20M</dt>
      </dl>
    </fieldset>
  </div>
  <fieldset class="ticketRedirectDisclaimer ts-bg-lite ts-fieldset ts-spirit ts-haslabel ts-options ts-checkbox" style="display: none;" data-ts-spirit="ts.ui.FieldSetSpirit">
    <span data-ts-spirit="ts.ui.LabelTextSpirit"></span>
    <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-fieldlabel ts-option ts-checkbox ts-haslabel">
      <input type="checkbox" data-ts-spirit="ts.ui.OptionSpirit" class="ts-option ts-spirit ts-field">
      <span data-ts-spirit="ts.ui.LabelTextSpirit">I agree to have the following information submitted in a ticket to the aforementioned support ticketing system</span>
    </label>
    <dl class="ts-errors">
      <dd>The above information will be used to open a support ticket with the appropriate Tradeshift partner(s) in order to provide the best service possible. Please do not include any personal or private information.</dd>
    </dl>
  </fieldset>
</form>

<form data-ts="Form" onclick="javascript:verifyFormInput( $(this) );" onkeyup="javascript:verifyFormInput( $(this) );" data-ts-spirit="ts.ui.FormSpirit" class="ts-form ts-spirit" novalidate="novalidate">
  <div id="ticketSubmitionForm">
    <fieldset required="" class="requestSubject ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
      <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-required ts-empty ts-textlabel">
        <span disabled="" data-ts-spirit="ts.ui.LabelTextSpirit">Subject *</span>
        <input id="ticketSubjectContent" type="text" required="" data-ts-spirit="ts.ui.TextInputSpirit" class="ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off">
      </label>
    </fieldset>
    <fieldset required="" class="requestDescription ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
      <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-empty ts-textlabel">
        <span disabled="" data-ts-spirit="ts.ui.LabelTextSpirit">Description *</span>
        <textarea id="ticketBodyContent" name="ticketbody" data-ts-spirit="ts.ui.TextAreaSpirit" class="ts-textarea ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off" style="height: auto;"></textarea>
        <small id="countContainer" hidden="" style="display: none;">Characters used : <span id="countDescription" data-ts-spirit="ts.ui.LabelTextSpirit"></span></small>
      </label>
    </fieldset>
    <div class="ticketAttachments" attchmentobjecttoken="">
      <fieldset class="attachment initial ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
        <label data-ts-spirit="ts.ui.LabelSpirit" class="ts-label ts-spirit ts-engine-webkit ts-haslabel ts-fieldlabel ts-empty ts-textlabel">
          <span data-ts-spirit="ts.ui.LabelTextSpirit">Attachment(s)</span>
          <input type="file" onchange="javascript: checkAttachment();" data-ts-spirit="ts.ui.TextInputSpirit" class="ts-input ts-spirit ts-field ts-text" spellcheck="false" autocomplete="off">
        </label>
        <button data-ts="Button" class="ts-tertiary removeAttachment ts-micro ts-button ts-spirit ts-ready" onclick="$(this).parent('fieldset').children('label').children('input').val('');" data-ts-spirit="ts.ui.ButtonSpirit" type="button">
          <i class="ts-icon-close"></i>
        </button>
      </fieldset>
      <fieldset class="formInfoContainer ts-fieldset ts-spirit" data-ts-spirit="ts.ui.FieldSetSpirit">
        <dl class="ts-info">
          <dd>All fields signaled with * (star) are required in order to submit your request</dd>
          <dd>Request subject must be at least 10 characters long</dd>
          <dd>Request description must be at least 100 characters long. Please be as detailed and descriptive as possible</dd>
          <dd class="attachmentInfo">You can add up to 10 attachments. Each attachment size must be under 20M</dd>
        </dl>
      </fieldset>
    </div>
    <div>
      <span id="createFollowUpMenu" data-ts-spirit="ts.ui.LabelTextSpirit"></span>
    </div>
  </div>
</form>

Text Content

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TRADESHIFT - System Status: All Systems Operational

The platform is experiencing some issues - we are very sorry about it. Our
engineers are already working on stabilizing the system. If you would like to
get live updates on the status please subscribe on our status page here.


WELCOME TO TRADESHIFT SUPPORT

In this space, you can find answers to all your questions and get in touch with
our Support team.




If you already have a Tradeshift account, we can offer you a more personalized
Support experience, all you have to do is log in!




Log in now!


Learn more
Searching ... Hmm... We couldn't find anything. Care to rephrase your question?

Integration

Assistance

Knowledge Base
Language Login


TOP QUESTIONS FROM INVITED TRADESHIFT CONNECTIONS

 * Why should I try Tradeshift? What are the advantages for me?
 * What is Tradeshift E-invoicing? How does it work?
 * How much does it cost to use Tradeshift? Is it really free?
 * I'd like to get started. How do I sign up?
 * I forgot my password. How do I reset it?


Most Viewed
 * Getting Started with Tradeshift
   
   370285

 * How do I create an invoice?
   
   186117

 * I have sent an invoice, but realized that I made a mistake. How do I correct
   this?
   
   121980

 * Documents uploader
   
   121506

 * How can I contact Tradeshift Support?
   
   99863


Highest Rated
 * I have sent an invoice, but realized that I made a mistake. How do I correct
   this?
   
   365

 * How do I create an invoice?
   
   216

 * Documents uploader
   
   182

 * How can I add more users to my Tradeshift account?
   
   160

 * Capacity Matching: Karatora (カラトラ)
   
   108


Announcements
 * Tradeshift Privacy Policy updates
 * Usability improvements to the Agent Ticketing System
 * Tradeshift subprocessors update
 * Log4J Java vulnerability
 * Internet Explorer 11 deprecation


Recently Updated
 * Business Firewall 2.0: Invoice and credit note content compliance
   requirements per country
 * Internet Explorer 11 deprecation
 * How to contact Tradeshift Support using the Agent Ticketing System
 * Log4J Java vulnerability
 * What are Default Participants in Collaboration?


BENEFITS OF USING TRADESHIFT




Tradeshift increases invoicing accuracy and improves visibility to the payment
process and status through an easy-to-use web-based platform.










Send free invoices

Create invoices that are simple and professional quickly and easily



Sustainability

Environmentally friendly invoicing



Transparency

Visibility into the invoicing process






GETTING STARTED WITH TRADESHIFT

We built a short guide with only five steps on how to get started quickly!

Click on this picture to learn about the most important steps invited suppliers should take while and after responding to the invitation email of their customer.


Privacy Policy Terms of Service Terms of Use About Tradeshift

Copyright Tradeshift ® 2022


Drill Overview



Service Request

IMPORTANT NOTE!


Collaborators (CCs - email addresses) Please provide the email addresses with
comma ',' separated Subject * Request subject must filled out. Description *
Request description must be filled out. Please be as detailed and descriptive as
possible.
Attachment(s) Attachment required You can add up to 10 attachments. Each
attachment size must be under 20M
I agree to have the following information submitted in a ticket to the
aforementioned support ticketing system The above information will be used to
open a support ticket with the appropriate Tradeshift partner(s) in order to
provide the best service possible. Please do not include any personal or private
information.
Dialog Title

Close




NEW REQUEST

Subject * Description * Characters used :
Attachment(s) All fields signaled with * (star) are required in order to submit
your request Request subject must be at least 10 characters long Request
description must be at least 100 characters long. Please be as detailed and
descriptive as possible You can add up to 10 attachments. Each attachment size
must be under 20M