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Submission: On March 02 via manual from US — Scanned from DE
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Skip to content Previous Gain Unlimited Access to ALL Live and On-Demand Trainings for 1 Year! LEARN MORE NEW! No Surprises Act 4-Part Training - Save 15% Now LEARN MORE Free Webinar: Medical Terminology for Your Front Desk Team SIGN UP NOW Gain Unlimited Access to ALL Live and On-Demand Trainings for 1 Year! LEARN MORE NEW! No Surprises Act 4-Part Training - Save 15% Now LEARN MORE Free Webinar: Medical Terminology for Your Front Desk Team SIGN UP NOW Gain Unlimited Access to ALL Live and On-Demand Trainings for 1 Year! LEARN MORE Next Primary Menu * Online Trainings * Subscriptions * Blog * Free Resources * Free Resources * eNewsletter * COVID-19 * Helpful Links * About * Plans & Pricing * Order Form * How Trainings Work * FAQ’s * Guarantee * Experts * About Us * Contact Login 0 items Search 800-767-1181 Home / Products / All Trainings / Front Desk: First-Rate Phone Etiquette Skills for Your Practice Home / Front Desk / Front Desk: First-Rate Phone Etiquette Skills for Your Practice FRONT DESK: FIRST-RATE PHONE ETIQUETTE SKILLS FOR YOUR PRACTICE Date: Thursday, March 9, 2023 1:00PM ET Length: 60 Minutes Expert: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I Order Now! Choose Your Format ORDER NOW! CHOOSE YOUR TRAINING FORMAT Choose an optionLive + On-Demand : $327.00Live + CD-ROM : $337.00Live Webinar : $277.00On-Demand Recording : $277.00CD-ROM : $287.00Corporate Access : $917.00Live + On-Demand $327.00Live + CD-ROM $337.00Live Webinar $277.00On-Demand Recording $277.00CD-ROM $287.00Corporate Access $917.00 Clear $327.00 - Front Desk: First-Rate Phone Etiquette Skills for Your Practice quantity + Add to cart Need a Purchase Order? Need Help Choosing Your Format? Need a Purchase Order? 100% Satisfaction Money Back Guarantee No Hassles. No Questions Asked. When it comes to keeping your patients long-term, first-rate customer service seems to be more important than excellent medical care. Excellent phone etiquette skills become even more important when you consider that 80% of new patients’ first contact with your practice is over the phone. Do you even know how many new patients you are losing due to poor telephone etiquette? The only way for you to be absolutely sure about how your patients are being treated over the phone is for you to have a telephone etiquette plan in place. The good news is that it’s relatively easy to implement one, if you know how… This is where customer service expert and consultant, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, comes in. On Thursday, March 9th at 1pm ET, during her live, 60-minute online training session, Tracy will walk you through how to effectively identify where your front desk phone etiquette skills are falling short and exactly how to correct them. You’ll receive proven training tools that will help ensure your staff are effectively trained. You’ll also receive proven management tools that will allow you to keep tabs on your phone etiquette and take action before a problem escalates. By attending this upcoming, 60-minute online training, you’ll be able to implement proven tactics that will help you improve your practice’s phone etiquette skills. Here are just a few: * Head off negative online reviews with proven phone greetings * Make patients feel welcome even when they have to be put on hold * Calm down even the angriest patients successfully every time * Key phrases that tell your phone staff it’s time to escalate a call * Avoid basic phone HIPAA mistakes that lead to patients reporting you to the Feds * Improve patient information collection accuracy and patient satisfaction * Make sure your patient return phone calls never get missed again * And so much more… Who should attend: This session is designed to help Providers, Administrators, Practice Managers, Front Desk Managers and anyone else responsible for ensuring excellent patient-centric phone etiquette skills at your practice. Losing just 3% of your patient volume can conservatively equate to over $150,000 a year in lost revenue. Patients are less expensive to keep than to get. And once you’ve got them, they should become the bread and butter of your practice – unless you drive them away. The only way to hang onto your patients is for your front desk to have outstanding phone etiquette skills. Don’t assume your staff knows how to deal with your patients over the phone. Leaving your front desk phone etiquette skills to chance is a nightmare waiting to happen. Sign up for this online training today and get everything you need to improve patient service and satisfaction via excellent phone etiquette. You’ll keep your patients longer and watch your bottom line grow. Don’t wait register today. PS: You can gain the benefit of this nationally recognized phone etiquette skills expert from the comfort of your own office. You can attend live, and get one-on-one interaction with Tracy, or access the recording of her session on-demand and share it with your entire team. Order Now MEET YOUR EXPERT TRACY BIRD FACMPE, CPC, CPMA, CEMC, CPC-IPRESIDENT, MEDICAL PRACTICE ADVISORS Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving as the Chair of the Certification Commission for National MGMA. RECOMMENDED TRAININGS * GET FASTER/EASIER CREDENTIALING: CAQH PRACTICE MANAGER ACCOUNT from $277.00 -------------------------------------------------------------------------------- Learn More * PROVEN DENTAL PRACTICE PHONE ETIQUETTE SKILLS TO KEEP PATIENTS COMING BACK from $277.00 -------------------------------------------------------------------------------- Learn More * CPT CODE 99211: GET PAID $23 PER PATIENT FOR NONPHYSICIAN SERVICES from $277.00 -------------------------------------------------------------------------------- Learn More * NEGOTIATE HIGHER-PAYING THIRD-PARTY PAYER CONTRACTS from $277.00 -------------------------------------------------------------------------------- Learn More How it Works See how our online training sessions work Learn More Contact Us 800-767-1181 info@trainingleader.com Contact Us FAQ’s Get all the answers to all your questions here View all 100% Guarantee 100% satisfaction guarantee on all of our online training Learn More GET FREE EXPERT ADVICE Sign me up below to get free, practical advice to help my practice succeed. * First Name * Last Name * Email Address* * I agree to receive notifications about upcoming online trainings. * I agree to receive notifications about upcoming online trainings. * Answer Security Question: 7+11 =* * Sign Up Now * Hidden List Source * Hidden List Name * Hidden landing_site * Hidden LeadGenSKU * Phone This field is for validation purposes and should be left unchanged. ONLINE TRAINING TOPICS * ALL TRAININGS * Appeals * Billing * Coding * Collections * Communication * Compliance * Contracting * Credentialing * E/M Coding * Emergency Prep * Enrollment * Front Desk * HIPAA * Human Resources * ICD-10 Coding * Legal * Medical Records * Modifiers * Payer Audits * Practice Mgmt SPECIALTY TOPICS * Covid-19 * Dental * Specialty Specific * Telemedicine EMAIL ADDRESS info@trainingleader.com PHONE NUMBER 800-767-1181 FAX 800-767-9706 LOCATION 2277 Trade Center Way, #101 Naples, FL 34109 ONLINE TRAINING * Live Online Training * On-Demand Recorded * Annual Training Subscription * Order Form RESOURCES * Free Resources * Helpful Links * Privacy Policy * Website Terms of Use SUPPORT * Account Login * About Us * Become a Speaker * Return & Refund Policy * Contact Us * LinkedIn * Facebook * Twitter Healthcare Training Leader® © Copyright 2023 CPT® copyright 2023 American Medical Association. All Rights Reserved. CPC®, AAPC®, copyright 2023 American Academy of Professional Coders. All Rights Reserved. The dental procedures codes (“Code”) are owned and published by the ADA in its reference manual Current Dental Terminology (“CDT”). The ADA is the exclusive owner and copyright holder of the CDT, including the Code, as well as of the ADA Claim Form. FacebookTwitterLinkedIn You and your team, in one single location, can attend as many live and view as many recorded trainings as you like for 12 months. X On-Demand Recording: Watch a recording of the live event anytime – as often and for as long as you’d like. Access the recording (including Q&A) online within 24 hours of the live training date and time. Simply log into your Healthcare Training Leader account. X Live Webinar: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. X Live + CD-ROM: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also be mailed a recording of the actual live event on CD-ROM. X Live + On Demand: You attend the training online at a specific date and time along with the expert presenter who will answer your questions. You’ll also have access to a recorded version of the training to access at your convenience. X Corporate Access: Select this option to receive online, on-demand access to your training across each of your locations. Setup will be initiated by our account team within 48 hours of your enrollment and can be utilized by your entire team. X You and your entire team, at all your locations, can attend as many live and view as many recorded trainings as you like for 12 months. X CD-ROM: A recording of the actual live event (including the Q&A). Your CD-ROM will be mailed to you via USPS First Class Mail within 48 hours of the live training date. 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