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Submitted URL: http://url1094.careers.cigna.com/ls/click?upn=GCgygT1HEuw6HPUyvvioSltJu5nHFF3MMRSWPJ8KaM1IoNvrFF-2FZvxCYtTcY4quPxc1X-2F4nphVnA4hG...
Effective URL: https://jobs.cigna.com/oldp?userId=9cajephclh7f3t9d23adhc0f0p&utm_source=phenom&utm_medium=email&utm_campaign=61572ad04...
Submission: On October 04 via api from US — Scanned from DE
Effective URL: https://jobs.cigna.com/oldp?userId=9cajephclh7f3t9d23adhc0f0p&utm_source=phenom&utm_medium=email&utm_campaign=61572ad04...
Submission: On October 04 via api from US — Scanned from DE
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OPERATIONS LEADERSHIP DEVELOPMENT PROGRAM (OLDP)
NOTICE: The 2021-2022 recruiting season for this program is underway! Scroll
down to learn more about the program and apply. You can also visit our events
page to see if we'll be on your campus (virtually and/or in person) this fall.
Want to learn about Cigna's COVID-19 vaccine policy? Click here.
Do you have a passion for improving the customer experience and helping
organizations operate more effectively? Then our Operations Leadership
Development Program (OLDP) could be a perfect fit. This program is designed to
rotate associates through different service sites and internal organizations at
Cigna to help them develop key project and people management skills.
During your time with us, you'll be encouraged and challenged as you develop
into well-rounded, forward-thinking employees, with the skills and subject
matter expertise necessary to succeed in any role within the operations field.
And the best part? After associates graduate from the OLDP, they continue to
rotate and grow their career. In fact, alumni of this program can be found in
almost every organization throughout Cigna.
The OLDP also offers a summer internship experience to identify future full-time
associates.
Apply for a full-time OLDP role
Recruiting dates:
Recruiting for the OLDP begins at the end of August and runs until early
November
Who we hire:
Candidates with a Bachelor's degree in Business, Operations Management, Finance,
Health Care, or a related field
Target locations for the first rotation:
Bloomfield, Connecticut
Phoenix, Arizona
St. Louis, Missouri
Pittsburgh, Pennsylvania
Locations can change with business need
Must be willing to relocate multiple times during the program
Program timeframe:
4 - 5 years depending on the length and complexity of the 3 rotations you choose
AREAS OF EXPOSURE:
As a member of the Operations Leadership Development Program, you'll rotate
through several areas of the organization and gain exposure to the following:
* Integrated Medical Service Operations
* Health Services Operations
* Global Health Benefits
* Provider Operations and Services
* Sourcing and Vendor Management
PROGRAM FRAMEWORK
ROTATION 1:
CORE OPERATIONS
* Support critical operational processes that impact end-to-end
client/customer/provider experiences
* Create reliable reporting and dashboards that provide visibility into
operational processes
* Influence partners in a matrixed enviornment
ROTATION 2:
IMPROVEMENT AND DELIVERY
* Manage and execute on programs and projects aligned with enterprise
objectives
* Apply agile methodology to gain efficiency, reduce operating expenses, or
improve customer experience in a specific business area
* Create recommendations based on data-driven insights and analytics
* Gain experience in statistical processes control
* Improve processes through managing a team
ROTATION 3:
STRATEGIC OPERATIONAL LEADERSHIP
* Oversee critical business processes and lead teams
* Manage relationships with global service partners
* Lead efforts to automate processes and manage bot technology
* Contribute to overall strategic roadmap planning for client, customer, and
provider work streams
TAKE IT FROM THEM...
DAN B., OPERATIONS LEAD ANALYST
"My first rotation in the OLDP gave me an opportunity to support business
processes that directly enhanced our customer experience. I’ve learned how to
leverage our management operating systems to create reliable reporting and
dashboards. These reports provide our business leaders critical insights into
the performance of our contact centers."
LUISA O., OPERATIONS EFFECTIVENESS ADVISOR
"My second rotation in the OLDP as a Continuous Improvement Advisor has allowed
me to drive business process improvement initiatives in order to maintain a
customer-centric culture of quality. I have enjoyed the opportunity to build on
the skills I learned in order to obtain my Six Sigma Green Belt certification
and am grateful for the collaborative environment that allows me to work with a
variety of business partners."
DECLAN O., OPERATIONS
MANAGER
"My third rotation as a Vendor Relationship Manager has given me the opportunity
to drive strategic initiatives with our global service partners. The
relationships I’m able to cultivate with my partners directly impact our ability
to drive critical business processes and ensure the best possible outcomes for
our customers and clients."
SARAH F., OPERATIONS LEAD ANALYST
"Being in the OLDP has allowed me to expand on my creative problem solving
skills as I lead project teams through process innovation and improvement. The
opportunity to design and pilot a new process with our global vendors has
permitted me to step into my informal leadership skills and directly impact the
customer experience by promoting timely and accurate payment of their medical
claims."
NOT QUITE READY FOR FULL-TIME? CHECK OUT OUR OLDP SUMMER INTERNSHIP.
During our 10-week summer internship, interns are exposed to all aspects of
Cigna’s business operations as they manage a project aligned to our priorities
and growth strategy. Projects could include anything from data analysis and
process improvement to design thinking and UAT testing. Our goal is to give
interns a realistic experience of what it’s like to work in operations by
becoming part of a team and being responsible for their project’s results. And
interns who continually impress us during the summer will be invited to join the
OLDP full-time when they graduate.
The summer internship takes place in our global corporate headquarters in
Bloomfield, Connecticut and in St. Louis, Missouri. Interns who live more than
50 miles away will be provided housing.
Recruiting for our summer internship begins annually in late August and runs
until February.
Apply for an OLDP internship
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Employment with Cigna, including employment within the LDP program, is at-will;
that is, it is not for a specified period of time and can be terminated at any
time for any reason, with or without cause or notice, by me or by Cigna. LDP
programs, policies and processes may be changed by Cigna at any time.
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