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Skip to content Main Navigation * Back * Product * Features * Resource Center * Analytics * Segmentation * NPS Surveys * Onboarding Checklist * Goal Tracking * Customization * Hotspots * No Coding Required * Use Cases Learn in which ways UserGuiding can help you achieve your goal. * Integrations Connect your favorite tools to send data from UserGuiding * Customers * Pricing * Resources * Webinars Become a user onboarding expert with our webinars * Podcasts You can become a better product person while commuting, with podcasts. * Ebooks Your next favourite free resources to improve your skills. * Blog Latest updates and useful hints with UserGuiding flavour * Login * Login * LET’S IMPROVE MY USER ONBOARDING Über Google anmeldenÜber Google anmelden Search USER ONBOARDING MADE EASY, FOR LESS Create beautiful product walkthroughs in a couple of clicks, without breaking the bank SIGN UP WITH GOOGLE OR Let’s Improve My User Onboarding TRUSTED BY 9000+ TEAMS ALL AROUND THE WORLD -------------------------------------------------------------------------------- HERE’S WHAT OUR CUSTOMERS SAY ABOUT US Previous “I would recommend the tool to SaaS platforms that are looking to improve their customer education.” Chris Gale @vieworks “The handling of UserGuiding was so simple that we could create fast, flexible, and individual training and guides in no time.” Thanh Pham @mazars “UserGuiding felt like a simple strategy that we could easily adopt for our solution.” David Palmer @getcanopy “I would recommend the tool to SaaS platforms that are looking to improve their customer education.” Chris Gale @vieworks “The handling of UserGuiding was so simple that we could create fast, flexible, and individual training and guides in no time.” Thanh Pham @mazars “UserGuiding felt like a simple strategy that we could easily adopt for our solution.” David Palmer @getcanopy “I would recommend the tool to SaaS platforms that are looking to improve their customer education.” Chris Gale @vieworks Next UserGuiding Better, Self-Serve User Onboarding and Less Support Burden For You UserGuiding helps you onboard your users with product walkthroughs that don’t require any coding, allowing you to prompt the right in-app experience, to the right persona, at the right stage of their user journey. User Onboarding Feature Adoption Resource Center In-Product Messaging Customer Feedback Onboarding Checklists Previous 95% Decrease in time spent creating onboarding element 50% Increase in user session duration 47% Achieved a feature adoption rate 550% Increase in number of trial conversions 80% Decrease in need for demo calls 25% Increase in User Activation Rates 95% Decrease in time spent creating onboarding element 50% Increase in user session duration 47% Achieved a feature adoption rate 550% Increase in number of trial conversions 80% Decrease in need for demo calls 25% Increase in User Activation Rates 95% Decrease in time spent creating onboarding element 50% Increase in user session duration 47% Achieved a feature adoption rate Next * 1 * 2 * 3 * 4 * 5 * 6 JOIN 9,000+ TEAMS CREATING BETTER EXPERIENCES 14-Day Free Trial, with an extra 30-Day Money Back Guarantee! BOOK A DEMO GET STARTED USER ONBOARDING – EVERYTHING YOU NEED TO KNOW ABOUT IT WHAT IS USER ONBOARDING? User onboarding is the process that starts with a user’s first interaction with your business and it’s an ever-ongoing process that helps users find out how they can benefit from your product and make the most out of it. WHY IS USER ONBOARDING IMPORTANT? User onboarding is your first chance to make a great impression, which can end up in higher retention, adoption, and satisfaction for your product. WHAT IS USER ONBOARDING SOFTWARE? A user onboarding software is a 3rd-party tool that you can use to create in-product experiences to onboard users to your platform or service. These tools are usually no-code, which means you don’t need extra help from developers to create interactive content in your product. HOW DO YOU MEASURE THE SUCCESS OF AN ONBOARDING? One of the most efficient ways to measure the success of onboarding is to collect feedback from users. Apart from collecting feedback, there are some metrics and KPIs that you can track in order to understand whether you are successful with your onboarding or not. WHAT ARE THE MOST COMMON MISTAKES DURING THE USER ONBOARDING PROCESS? Thinking that user onboarding starts once users start using your product >>> NO! It starts with the first interaction of users with your business. Narrowing down user onboarding into a product tour >>> Product tours are crucial but user onboarding is much more than product tours. Making it hard for users to download and sign-up for your product >>> This will lose you many potential customers.. WHY DOES A USER ONBOARDING FAIL? There are various reasons that a user onboarding fails. You need to first understand that there is no size that fits all! You need to create personalized and well-targeted onboarding experiences to help users better relate to your product. WHAT IS AN EFFECTIVE USER ONBOARDING? An effective onboarding is an ever-ongoing process that helps users find out how they can benefit from your product and make the most out of it. WHO IS RESPONSIBLE FOR CUSTOMER ONBOARDING? The responsibility of onboarding users is not only one team’s job. The marketing team, technical team, and customer support teams work together. Customer onboarding analysts also work with sales and account managers to resolve key problems. WHAT ARE THE BEST USER ONBOARDING TOOLS? There are many user boarding tools. You can find our top picks here. WHY SHOULD YOU USE USER ONBOARDING TOOLS? Your product is precious, and taking away the developer time to build elements for your user onboarding might harm your business more than you think; use onboarding tools to avoid starting from scratch. WHAT KIND OF TOOLS CAN HELP IMPROVE MY USER ONBOARDING? In-product user experience tools, related open source libraries, video marketing platforms, email marketing tools, user behaviour tools, user testing solutions, user feedback tools, livechat and knowledge center platforms are the main tool categories regarding user onboarding. HOW CAN USERS IMPROVE ONBOARDING? The user alone won’t be willing to improve their onboarding process. It will be your job to make sure that the process is smooth enough for them to complete without friction. But don’t worry, it takes only 3-4 key things to turn any onboarding process into a butter-smooth one. HOW DO YOU DESIGN A BETTER USER ONBOARDING EXPERIENCE? 1- You do research about the user persona of your and your competitor’s products.2- You invest in UX, and you solely design for your target audience and not the whole market.3- You never leave the customer alone in the product, you make sure that they have access to all help channels, and they enjoy using your product. HOW LONG IS THE USER ONBOARDING PROCESS? Although people don’t refrain from giving a specific time frame for the onboarding process, user onboarding experts suggest that it is an ever-ongoing process. WHAT IS A USER ONBOARDING CHECKLIST? A user onboarding checklist helps you organize steps through the onboarding process. It is crucial in helping users manage their time and steps through the journey. IS SIGN-UP PART OF USER ONBOARDING? Sing-up is definitely a part of onboarding. Matter of fact, onboarding begins even before sign-up. Helping users easily download your app is also a part of their onboarding. WHAT IS THE GOAL OF USER ONBOARDING? The goal of User Onboarding is to engage with the customers in the best way possible and make them adopt the product. To be able to do that, you have to keep them excited and informed from the start, till they reach the ‘’Aha!’’ Moment. WHAT IS NEW USER ONBOARDING? New User onboarding is the process of introducing your product to the new user, making sure they get the hang of your product and how it benefits them, and turn them into promoters by getting them to like the product. WHAT ARE USER ONBOARDING FLOWS? User onboarding flows are lines of actions that are designed during the onboarding design phase. These flows often have a starting point, touchpoints, and an end point. HOW DO I ONBOARD NEW SUPPLIERS? Onboarding suppliers is an intricate process that requires preparation beforehand, clear communication, and a fair load of research. HOW LONG DOES IT TAKE TO ONBOARD A NEW SUPPLIER? In general, the supplier onboarding process can take less than a day and up to several weeks. HOW DO YOU OPTIMIZE USER ONBOARDING PROCESS? Make the onboarding process goal-specific. Tear those goals down into steps, and collect feedback after each completed step. Let the customer see the outcomes by the time they reach the goal. This way, they will feel less exhausted and feel more accomplishment. WHAT IS A GOOD PRODUCT WALKTHROUGH? A good product walkthrough is one that answers all the questions for users before they can ever ask them to customer support. It is easy to see that bad user onboarding becomes a burden on customer support teams. A good solution is making sure to adopt app walkthroughs. HOW DO YOU CREATE A PRODUCT WALKTHROUGH? When creating a walkthrough, the first question to ask is whether to go in-house or use a third-party tool. While in-house requires intense work from the developers, third-party tools are almost always no-code and most probably more affordable than coding in-house. HOW DO I CREATE A WALKTHROUGH FOR A WEBSITE? Creating a walkthrough for a website is easier than ever thanks to no-code user onboarding tools like UserGuiding. WHAT IS ANOTHER WORD FOR A PRODUCT WALKTHROUGH? Although terms like product tour, or guided tour are often used interchangeably with the term walkthrough, a walkthrough is known for being more extensive while a tour’s main goal is to show you around. HOW DO I CREATE AN ONLINE USER GUIDE? You can create an online user guide using no-code third-party tools or you can do it in-house. Of course, since most companies don’t have developers that can focus on anything other than their product, a third-party tool is the way to go. WHAT IS AN INTERACTIVE WALKTHROUGH? An interactive walkthrough or an interactive guide is an onboarding mechanism that focuses more on engaging the users than a traditional one. By actively including the users in the learning process, an interactive walkthrough/guide can achieve better and long-lasting user education. WHAT IS ONBOARDING IN UX DESIGN? Onboarding UX design is a way of utilizing UI and other elements of UX to match the users’ needs and expectations when onboarding. HOW DO YOU IMPROVE ONBOARDING PROCESS IN UX? Improving onboarding UX depends on reducing the cognitive load of the flow, analyzing data, and testing the process regularly. But overall, the main focus should always be on understanding user needs. CAN I IMPROVE USER ONBOARDING WITHOUT CODING? Thanks to no-code user onboarding tools like UserGuiding, yes, you can. Load more See the real use cases of UserGuiding Every software needs user onboarding. But knowing where to start can be challenging, and inspiration always help. This is why we’ve created our Customers page where you will find how our real users are solving their user onboarding problem. From EduTech to logistics, HR software, and eLearning, you’re bound to find an example related to your industry CHECK THE USE CASES -------------------------------------------------------------------------------- GET STARTED Free UserGuiding Trial Book a Demo Pricing POLICIES Privacy Policy Terms of Service Cookie Policy Information Security Policy LANGUAGES * Português RESOURCES Happy Customers Free Ebooks Status Help Center Customer Support Integrations User Onboarding Tools Aha Moment Product Adoption Product Tours New User Onboarding Time to Value SaaS Statistics (2022) React Onboarding Tour Angular Onboarding Tour COMPARISON Appcues alternative Userflow alternative Userlane alternative Userpilot alternative Pendo alternative WalkMe alternative Stonly alternative Conpass alternative Nickelled alternative TryChameleon alternative Intro.js alternative Inline Manual alternative Intercom Product Tours alternative Whatfix alternative Usetiful alternative Stepshot alternative Simpo alternative LATEST FROM OUR BLOG * Hook Model in Product Design – 4 steps to get users hooked * 6 Stonly Competitors and Alternatives You Need to Level-Up User Onboarding (Free & Paid) * Duolingo – an in-depth UX and user onboarding breakdown * 5 Examples of Great User Interface (UI) Design in 2022 * 16 Best Project Management Tools for the Smart PM * Introducing: Product Tours – The Definitive Guide * Top 6 Pendo Alternatives for Better User Onboarding and Product Analytics * Top 11 HR Management Software for HR Managers in 2022 © UserGuiding 2022 - All rights reserved. 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