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Search Engine Land » SEO » Local » Google Business Profile chat and call history
going away


GOOGLE BUSINESS PROFILE CHAT AND CALL HISTORY GOING AWAY


JULY 31, 2024 GOOGLE WILL SHUT DOWN CALL HISTORY AND CHAT - YOU CAN DOWNLOAD
YOUR HISTORY NOW.

Barry Schwartz on May 28, 2024 at 1:52 pm | Reading time: 2 minutes
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Google will be shutting down the Google Business Profile chat and call history
feature on July 31, 2024. Google will stop allowing new chats to be initiated
starting on July 15, 2024 and then will totally disable the chat and call
history features on July 31, 2024.

What Google said. Google sent out numerous types of emails to businesses,
depending on if they uses the chat or call history feature. The email says:

> “We are reaching out to share that we will be winding down Google’s chat and
> call history features in Google Business Profile on July 31, 2024. We
> acknowledge this may be difficult news – as we continually improve our tools,
> we occasionally have to make difficult decisions which may impact the
> businesses and partners we work with. It’s important to us that Google remains
> a helpful partner as you manage your business and we remain committed to this
> mission.”

Important dates. Here are the upcoming dates you need to be aware of:



 * July 15, 2024: Searchers will no longer be able to start new chat
   conversations with your business from Google Maps or Google Search. However,
   searchers that are already in existing chat conversations will be notified
   that chat will be phased out.
 * July 31, 2024: The chat functionality in Google Business Profile will end
   completely and you will no longer receive new chat messages. You will also no
   longer be able to see your Google Business Profile call history in Google
   Business Profile.

History download. You can download your chat and call history from Google
Business Profiles, so you can store them somewhere. At some point, Google will
delete the history.

The email. Here is a screenshot of the email I received:

Why we care. If you used these features for your business, please be aware they
are going away soon. You may want to download your chat and call history before
the deadline, so that you can archive that data in your CRM software and
database.

--------------------------------------------------------------------------------

Add Search Engine Land to your Google News feed.    

--------------------------------------------------------------------------------

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About the author

Staff
Barry Schwartz

Barry Schwartz is a Contributing Editor to Search Engine Land and a member of
the programming team for SMX events. He owns RustyBrick, a NY based web
consulting firm. He also runs Search Engine Roundtable, a popular search blog on
very advanced SEM topics. Barry can be followed on Twitter here.

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