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 * Power cuts
 * Safety & equipment
 * Our services
 * Our company

Help & support
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 1. Home
 2. Power cut
 3. Priority Services

 4. About the Priority Services Register

About the Priority Services Register
 * About the Priority Services Register|
 * PSR Promise and keeping your data safe|
 * Additional services|
 * Sign up to our Priority Services Register|

Sign up to our Priority Services Register

Sign up


ABOUT THE PRIORITY SERVICES REGISTER (PSR)



Power cuts don’t happen very often but if the electricity network is damaged or
develops a fault it’s our job to get your power back on. Our engineers work
around the clock 24/7 to restore your power as quickly as is safely possible. If
you live in London, the East or South East of England, then being on our
Priority Services Register will ensure you will receive extra support if you
experience a power cut.


Working with other utility companies
We work with other utility companies to provide extra support to customers in
vulnerable circumstances. Watch our video to find out more.

We can also help you sign up to receive support from your local utility
companies, just tick the box on our Priority Services Registration form
confirming that you are happy for us to share your information with them.

What help should I expect from being on the Priority Services Register?

Support during a power cut:


 * A priority number that you can call 24 hours a day
 * Text and voice message alerts, letting you know when we are aware of a large
   power cut in your area
 * Tailored support if needed such as home visits, hot meals, advice and keeping
   your friends and relatives updated
 * Where possible we will send you text and voice messages when we expect severe
   weather to help you prepare
 * In certain scenarios we may also offer a free hotel overnight and transport
   to the hotel
 * For complex power cuts our community welfare teams provide on-site support
   which includes hot drinks, hot meals, a wifi connection and charge points

Read through our helpful advice on what to do during a power cut.

Additional support:

 * For your peace of mind, we can contact someone on your behalf and if you
   would like us to we can agree a security password to keep you safe
 * We can put you in touch with an expert who can offer you advice on energy
   bills and energy saving tips



Who can sign up?

You can register if you or someone in your household:

 * relies on medical equipment
 * have refrigerated medicines
 * have a serious or chronic illness
 * have a disability
 * is living with dementia
 * are of pensionable age
 * have children under five in your household
 * have mental health difficulties

We recognise that people may also need support because of life-changing events
such as bereavement, relationship breakdown, job loss, recovery from hospital
treatment or living independently for the first time. If you or someone in your
household is experiencing any of these circumstances, you can register to
receive extra help on a temporary basis.




INSTALLING A SMART METER

The electricity company who you pay your bills to can arrange to have a free
smart meter fitted in your home. There are lots of benefits to having a smart
meter including:

 * We can get the right help to you more quickly during a power cut
 * We automatically know when your power has gone off without you having to
   contact us
 * We can check if your power is working without having to visit your home – and
   sometimes even resolve the issue over the phone

Find out more about getting a smart meter installed at your property.




DO YOU WANT TO SIGN UP TO THE PRIORITY SERVICES REGISTER?

We have made it really easy for customers to sign up to our Priority Services
Register, find out more about how you can sign up.

Sign up

UPDATE OR REMOVE YOUR DETAILS FROM THE PRIORITY SERVICES REGISTER

You can update your details by completing our online form below. If you like to
have your details removed, you can let us know by emailing us.

UpdateRemove

USEFUL RESOURCES AND SERVICES

 * Want to save energy and reduce your electricity bills?
   
   Find out how you can reduce your energy consumption and save money on your
   electricity bills . We can also put you in touch with our partners who offer
   expert energy advice and tailored and practical support for customers.  
   
   Find out more

 * Priority Services promise and keeping your data safe
   
   Find out more about the Priority Services Register promise made by all
   participating energy companies in England, Wales and Scotland and how we keep
   your data safe. 
   
   Find out more

 * Additional services available to our customers
   
   Find out more about the additional services we have available to our
   customers who require extra support. 
   
   Find out more

 * Need help using the website? 
   
   We want to ensure that our website is as accessible and usable as possible
   and we are committed to constantly improving our website to meet the needs of
   all users. Find out ways we can help.
   
   Find out more


FREQUENTLY ASKED QUESTIONS (FAQS)

Is it free to sign up?



How do I sign up?



Can I sign someone else up to the Priority Services Register?



How do I update my details?



How do I delete myself or my property from the Priority Services Register?



CALL US

Free to call from a mobile or landline. Lines are open 24 hours.

0800 169 9970


EMAIL US

If you would like more information about our Priority Services register, send us
an email with your details and we'll contact you back.

Get in touch


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