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ZISSON INTERACT:


WE DELIVER CLOUD-BASED CONTACT CENTER SOLUTIONS

Zisson Interact is a cloud-based and omnichannel telephone exchange. We quickly
set up flexible communication and customer service solutions for inquiries from
telephone, web chat, e-mail, chatbot, social media and SMS.

We are here to optimize your customer journey!



Our solution
+47 21 00 97 00
support@zisson.com
®







HI, WHAT CAN WE HELP WITH?

We have a very fast implementation time and minimal need for training. The
contact center gathers all your communication channels in one platform.

Read more


INTERFACE

INTUITIVE, USER FRIENDLY, AND EASY TO LEARN

In the contact center's interface, you can quickly get an overview of your
customer's history to form an overall picture of the inquiry. It is this
overview that allows you to provide fantastic customer service. You can also
route the call further, and note down caller information, in addition to many
other features.


CONTACTS

OVERVIEW AND UPDATED STATUS REPORT

Here you get a complete overview of all available information about your
colleagues, such as contact information, status, and integration with your
calendar. Icons easily show the status and give your agents the necessary
insight.


INQUIRIES

ALL INQUIRIES IN ONE PLACE

We have gathered all written inquiries in one place to make it easy to follow up
with your customers in the best possible way. Text-based communication is
increasingly preferred over speech, especially for the younger generation. Be
present where your customers are!

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WE HAVE ALL THE FEATURES YOUR BUSINESS NEEDS:


EVERYTHING IN ONE PLACE

Our switchboard and contact center solution combines telephony, chat, SMS,
e-mail, and social media in the same solution. This allows you to get a complete
overview of your customer and give them the customer service they deserve.


QUEUE PRIORITIZATION AND ROUTING

Personalize and optimize the customer experience by recognizing callers,
collecting information, and routing the inquiry. You can prioritize callers so
that customers effectively get to the right place and meet their needs. Routing
allows you to make a good and professional first impression.


HYBRID BOT

Customers have new requirements for effective communication and accessibility. A
hybrid bot will navigate the customer based on their questions and let them
choose whether they want to talk to a chatbot or a human. Your customers will
spend less time waiting for answers and more time on your product.


INTEGRATIONS

Our platform can be integrated with several third-party applications such as
CRM/ERP systems to improve the user experience and increase efficiency and
productivity. To further adapt to your company's needs, we offer open APIs.


STATISTICS

It is easy to have an overview in Zisson Interact. We offer rich statistical
reporting on several levels, which provide key figures and raw data so that they
can be adapted to your business logic. Our queue ticker contains a visualization
of the agent's key statistics on inquiries, presence, and average response time.


IVR

Increase customer satisfaction with self-service. The service flow is visualized
using a flowchart. The flowchart is updated as soon as changes are made and is a
live view of what the solution looks like at all times. You can change the
content of the flowchart continuously to adapt to the process and the customer
journey.

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WE HAVE ALL THE INTEGRATIONS YOUR BUSINESS NEEDS:




CONTACT US FOR A DEMO OF OUR CONTACT CENTER SOLUTION

Book a demo

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OSLO

Nedre Vollgate 5
0158 Oslo

support@zisson.com
+47 21 00 97 00


STOCKHOLM

Magnus Ladulåsgatan 3
118 65 Stockholm


support@zisson.com
+46 (0)8-4450000
+46 (0)8 121 690 90


ZISSON

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