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SMART SERVICE DESK
IT, OPERATIONS, HR, CUSTOMER FIELD SERVICE MANAGEMENT SOFTWARE WITH SMART
WORKFLOWS


REDUCE SERVICE MANAGEMENT COSTS IN A SMART WAY, WITH OUR FLEXIBLE LICENSING
MODELS FOR MID-SIZE & LARGE BUSINESSES

Request Demo Case Study - Cisco TACSupport Case ManagerCisco Call Manager
Integration with SMART ServiceDesk
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IT SERVICE MANAGEMENT
(ITSM)

The Most Complete ITSM Solution for Continual Service Improvement with service
lifecycle management support

Read More

SMART FIELD SERVICE MANAGEMENT (FSM)

Software Solution helps customers of small to medium-sized businesses and
divisions of large corporations

Read More

CASE MANAGEMENT SOFTWARE SOLUTIONS

SMART Case Management Software Solutions is built on the feedback and input from
industry professionals

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DETAILED ITSM FEATURE LIST

REQUEST DEMO

Contact us for a personalized demo with a Service Management and IT Governance
Management Expert.

DOWNLOADS

Download SMART Service Desk Solution Datasheets and Customer Success Stories.

TRIAL SOLUTIONS

Take SMARTServiceDesk for a Test Drive. We offer, service management for IT, HR,
Facilities, Finance and others.


SMART SERVICE DESK SOFTWARE AWARDED PINKVERIFY-2011

SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011
guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for
documentation. Manage all of your services, assets and support with stamp of
approval from pink elephant.

Read More


ARE YOU PAYING TOO MUCH FOR YOUR ITSM SOFTWARE?


SMART SERVICEDESK PRESENTATION

Download
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A must to have solution, when it comes to streamlining processes and managing
projects.

LEON VENTER - MANAGER, LOGIS SUPPORT & ADMIN

User friendly, Cost Effective, All in one ServiceDesk that can be used for any
Services Department.

AMIT SINGH - SR.MANAGER, SERVICE DELIVERY

We have 62% saving in costs per annum with the change of our ITSM solution from
HEAT to SMART Service Desk.

NICO VAN DER WALT - TEAM LEAD, SERVICE DELIVERY

“SMART Service Desk is a great suite of applications, which any mid or large
size company, can use to streamline, control and govern IT, HR & Business
activities. It is also good at integrating with a large varieties of application
or systems.”

BRINDHA SANKARARAMAN - SERVICE QUALITY MANAGER, IT

Increased use of the ITIL V3 framework based SMART Service Desk, in our call
centers, for managed services, has resulted in drastic improvement in customer
satisfaction and operational performance !

MANOJ MAHANTA - SR.VICE PRESIDENT, INFOLINE LLC

After long time spent on assessments/analysis of various ITSM solutions in the
market, SMART Service Desk was the complete solution for MEDGULF to meet current
and future requirements with lot of features, flexibility and reasonable price

M. FELEMBAN - IT INFRASTRUCTURE MANAGER

Implementation of SMART Service Desk – ITSM Solution, has allowed us to achieve,
next level in Service Management.

IT DIRECTOR, MINISTRY OF DEFENSE LAND FORCES - KSA

We needed a tool with automated workflow and easy to use interface, SMART
Service Desk's built-in workflow has made big improvements in our Service
Operations - especially having online approvals !

KHALED OMAR - IT DIRECTOR, ALJ TOYOTA

A must to have solution, when it comes to streamlining processes and managing
projects.

LEON VENTER - MANAGER, LOGIS SUPPORT & ADMIN

User friendly, Cost Effective, All in one ServiceDesk that can be used for any
Services Department.

AMIT SINGH - SR.MANAGER, SERVICE DELIVERY

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OUR CLIENTS

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CLIENT LIST




CASE STUDIES




IN CASE YOU NEED ANY HELP

Please feel free to contact us if you need any further information.

PRICING QUESTIONS



Get a personalized quote for your project.

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NEED SUPPORT?



If you are an existing customer, please click here to make your support
requests.

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CHECK BLOG



Visit our social blogs to get our latest update.

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ABOUT US

Headquartered in Dallas, Texas, SMART Service Desk, is a vendor for ITSSM – IT
Service Support Management, GRC – Governance & Risk Compliance and Case
Management Software’s, using industry leading best practices and standards such
as; ITIL, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST (National Institute
of Standards and Technology).

SOLUTIONS

 * IT Service Management
 * Solutions for Internet of Things (IOT)
 * Managed IT Service Providers
 * Field Service Management
 * HR Case Management
 * Voice of Employee
 * Voice of Customer
 * Voice of Citizen
 * Enterprise Asset Management
 * Customer Relationship Management

 

 * Incident Management
 * Service Request Management
 * Problem Management
 * System Asset & Configuration
 * Change Management
 * Release Management
 * Contracts Management
 * Projects Management
 * Governance and Risk Compliance
 * Risk Management Software Solution

 

 * Business Continuity Management Solution
 * Audit Management Software Solution
 * Procurement Management
 * Service Level Management
 * Service Catalog Management
 * Knowledge Management
 * Survey Management
 * Dashboards & Reports
 * Mobile Apps

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