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WHATFIX PARTNERS WITH DUCK CREEK TECHNOLOGIES TO ENHANCE INSURANCE CARRIERS’
CLAIMS MANAGEMENT SOFTWARE EXPERIENCE

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The partnership aims to lower costs and improve operations for insurance
carriers

 

SAN JOSE, Calif., March 07, 2022 — Whatfix, the global leader in the digital
adoption platforms (DAP) space, today announced a new partnership with Duck
Creek Technologies, a leader in property and casualty (P&C) insurance
software-as-a-service (SaaS) solutions. The partnership aims to enhance the user
experience for insurance carriers’ claims handlers using Duck Creek Claims,
while accelerating claims processing time and saving on compliance costs.

Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with Duck Creek
Claims to provide contextual information within the platform, enabling users to
navigate claims processes without ever leaving the application. Adjusters get
access to claims-specific solutions, including ready-to-use templates on
state-specific help tips & smart nudges. This saves time, reduces costs,
increases productivity, and in effect, provides a better customer experience.
The low-code authoring environment and ability to merge existing knowledge
repositories improves operational efficiency of learning and development teams.

Duck Creek Claims is a comprehensive claims management solution that helps
insurers manage the entire claims lifecycle. The platform implements
dynamically-guided workflows, rule-driven automation, personalized user
interfaces, data enrichment to automate processes, and empowers individuals
managing claims day-to-day to focus on customer service.

“Last year we focused on industry verticalization with P&C insurance and
disrupted the space by launching ‘Smart Claims’ – an Industry-first P&C-specific
DAP which provides contextualized claims guidance, ready to deploy in minutes.
As the insurance industry continues to digitally transform, claims management
can often become more complex than needed,” said Khadim Batti CEO and co-founder
of Whatfix. “As a Duck Creek Solution Partner, we’re excited to help carriers
accelerate the adoption and proficiency of Duck Creek applications to enable
higher returns on their spend. Looking at our success in the P&C industry, we
plan to expand our industry verticalization further this year.”

“With millions of claims processed on our platform every year, it’s not always
the most straightforward procedure from first notice of loss to settlement,”
said Elaine Rogalla, lead of Claims product at Duck Creek Technologies. “With
Whatfix’s DAP integrated with Duck Creek Claims, our employees can focus on
increasing customer satisfaction and overall operational efficiency while
navigating our platform with ease.”

About Whatfix
Whatfix empowers anyone, anywhere to have scalable success with technology they
use everyday, achieving greater knowledge, expanding capability, and unlocking
productivity for themselves and their organizations. Whatfix’s Digital Adoption
Platform (DAP) integrates seamlessly with applications to enable users,
providing in-context information and guidance to immediately increase individual
capability and collectively amplify productivity. The organization has six
offices globally in the US, India, UK, Germany, and Australia, and works with
Fortune 500 companies around the world. Whatfix has raised $140 million to date,
and is backed by marquee investors including Softbank Vision Fund 2, Sequoia
Capital India, and Cisco Investments. For more information, visit Whatfix’s
website.

About Duck Creek Technologies
Duck Creek Technologies (Nasdaq: DCT) is a leading provider of core system
solutions to the P&C and general insurance industry. By accessing Duck Creek
OnDemand, the company’s enterprise software-as-a-service solution, insurance
carriers are able to navigate uncertainty and capture market opportunities
faster than their competitors. Duck Creek’s functionally-rich solutions are
available on a standalone basis or as a full suite, and all are available via
Duck Creek OnDemand. For more information, visit www.duckcreek.com.

Media Contacts:

Fay Li
Lumina Communications for Whatfix
Whatfix@luminapr.com

Carley Bunch
carley.bunch@duckcreek.com

Related

April 18, 2022
Whatfix Acquires Leap.is to Expand Mobile Capabilities
March 17, 2022
Whatfix is now Great Place to Work-Certified for March 2022 to March 2023
December 15, 2020
Whatfix is recognized in Gartner’s latest report on Digital Adoption Solutions

Empowering Individuals and Organizations Through Digital Adoption

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