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Go to USPS.com Site Index. Skip to Main Content Skip All Utility Navigation
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USPS® CORONAVIRUS UPDATES







 * At-Home COVID-19 Tests
   
   Aug 29, 2022 in FAQ
   
   Free at-home COVID-19 tests ordered on www.covidtests.gov and delivered by
   USPS. Limit of 3 orders per household. Each order contains 8 individual tests
   shipped in 2 separate packages.

   
 * Mail Service Alerts and Updates
   
   Jul 22, 2022 in FAQ
   
   How to find information on suspensions and limitations of mailing and
   shipping services. This includes Priority Mail Express® embargoes and
   quarantines.

   
 * USPS® Coronavirus Updates: Expected Delivery Changes
   
   Jul 10, 2022 in FAQ
   
   USPS products and packages may require more time to be delivered due to
   limited transportation availability as a result of the ongoing COVID-19
   impacts.

   
 * USPS® Coronavirus Updates for Business Customers
   
   Mar 31, 2022 in FAQ
   
   FAQs specific to the Coronavirus situation and Postal Service™ continuity can
   be found here. The Postal Service is closely monitoring the COVID-19
   situation and continues to follow strategies and measures recommended by the
   Centers for Disease Control and Prevention (CDC) and public health
   departments.

   
 * USPS® Coronavirus Updates for Residential Customers
   
   Mar 31, 2022 in FAQ
   
   FAQs specific to the Coronavirus situation and Postal Service™ continuity can
   be found here.

   
 * USPS® Statement on Coronavirus
   
   Jan 18, 2022 in FAQ
   
   Read the full statement on how we are ensuring safe mail handling and
   delivery for our employees and customers and taking measures to limit overall
   service disruptions during this time.

   
 * IRS Economic Impact (Stimulus) Payments
   
   Jan 18, 2022 in FAQ
   
   Links to IRS information on the Economic Impact stimulus and child tax credit
   payments being issued for COVID-19 relief.

   


SMALL BUSINESS SOLUTIONS







 * Shipping Products and Services
   
   Jul 05, 2022 in FAQ
   
   USPS ® can help make shipping for your business simple. We offer a variety of
   domestic and international shipping products and services for small
   businesses. The USPS® standard and express mail services allow you to choose
   delivery options that fit your needs. Find the fastest shipping rate or most
   affordable shipping cost depending on what items you’re sending and when you
   want them delivered.

   
 * Business Solutions with USPS® - The Basics
   
   Sep 08, 2021 in FAQ
   
   The top business solutions to assist you with your everyday small and medium
   business needs.

   
 * Additional Resources
   
   Jan 11, 2021 in FAQ
   
   USPS® knows the importance of connecting with your customers and making
   informed decisions to grow your business, so we have provided our small
   business customers, in-depth articles, educational resources, and research
   all in one place.

   


MISSING, LATE OR DAMAGED MAIL & PACKAGES







 * USPS® 2022 Service Standards Changes
   
   Aug 17, 2022 in FAQ
   
   Effective 5/1/22, the United States Postal Service® implemented new service
   standards for First-Class Package Service®.

   
 * Delayed mail and packages?
   
   Aug 01, 2022 in FAQ
   
   A chart with delivery standards based on the class of mail, when your carrier
   or mail will arrive, and what to do if mail or periodicals are considered
   late.

   
 * Informed Delivery® - The Basics
   
   Jul 31, 2022 in FAQ
   
   Informed Delivery® is a free and optional notification feature that gives
   residential consumers the ability to digitally preview their letter-sized
   mail and manage their packages scheduled to arrive soon.

   
 * USPS Tracking® - The Basics
   
   Jun 03, 2022 in FAQ
   
   USPS Tracking® service provides end-to-end item tracking. This article
   provides in-depth information on how to use the service, what information the
   service provides, and more convenient ways to access your item's tracking
   information.

   
 * How is Undeliverable and Misdelivered Mail Handled?
   
   May 26, 2022 in FAQ
   
   What to do when mail is undeliverable or misdelivered. Information and
   additional resources regarding endorsements that may prevent delivery,
   picking up mail early before it is delivered, postage due and mail sent to an
   individual at a business address.

   
 * Missing Mail - The Basics
   
   Mar 04, 2022 in FAQ
   
   If you think your package or mail is lost or delayed, follow these steps to
   help us find your mail.

   
 * USPS Hold Mail® - The Basics
   
   Dec 02, 2021 in FAQ
   
   Hold Mail requests will hold ALL mail (including letters and packages) for
   ALL individuals at the specified address.

   
 * Where is my package?
   
   Nov 02, 2021 in FAQ
   
   Responses to common requests such as package not received or delivered,
   missing package, or where is my package and other tracking statuses.

   
 * No mail delivery?
   
   Sep 02, 2021 in FAQ
   
   Reasons there may be no mail delivery.

   


QUICK ANSWERS


FIND ANSWERS, TIPS, AND TROUBLESHOOTING INSTRUCTIONS BASED ON OUR MOST VIEWED
TOPICS.




 * USPS Tracking®
   USPS Tracking®
   
 * Informed Delivery®
   Informed Delivery®
   
 * Package Intercept
   Package Intercept
   
 * Change of Address
   Moving, Change of Address and Forwarding Mail
   
 * Mail & Ship
   Sending Mail and Packages
   

 


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File a Claim

If an insured delivery doesn't go as planned, it's easy to file an insurance
claim online.

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Request a Refund

Had trouble with a product or service? Find out if you're eligible for a refund.

Learn More

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