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THE INGREDIENTS FOR SPECTACULAR EXTERNAL WEB PORTALS

Marcelo Andrieu, Technical Product Marketing Manager
March 7, 2022

The front door to your organization. 


Connection is key. No matter what industry you are part of, you need—you want—to
communicate and interact with your most important audiences: customers,
partners, citizens, suppliers, and more. And you don’t necessarily want to ask
loads of questions or require users to provide login credentials for every
interaction. This could result in unhappy users who abandon the process and look
to one of your competitors for what they need.

Web portals are a great way to facilitate smooth interactions: portals allow
external or infrequent users to access the information they need, trigger
workflows that are connected to your other systems and data, and self-serve,
normally without authentication. 
 

Portals are used in every industry for a variety of use cases, such as: 

 * Financial services: Onboard customers, report issues, capture survey
   feedback, report on public financial data, receive mortgage forbearance
   requests.
 * Public sector: Apply for a grant, check tax refund status, report an
   incident, review public records.
 * Insurance: Request a quote, report an incident, confirm contact information. 
 * Healthcare: Onboard new patients, request an appointment, find a doctor, sign
   up for a vaccine appointment, verify contact information, report an incident.
 * Education: Schedule a university visit, find a degree program, check credit
   transfers, confirm contact information.
 * Utilities and telecommunications: Self-registration, report a service outage,
   check outage status, request service.

Beyond user experience.


Your external and internal stakeholders want to be impressed by every user
experience, so portal projects often start with user experience in mind. But a
great portal is more than just a pleasant experience. Portals also need to be: 

 1. Fast to create and update, and flexible to meet future needs.
 2. Secure to allow public access while keeping information and operations safe
    and compliant.
 3. Scalable and highly performant to support high or varying usage levels
 4. Integrated seamlessly with your existing systems, workflows, and data.

By nature, portals often solve urgent and critical problems—which make them the
perfect fit for low-code. Low-code can deliver powerful, compelling digital
experiences a lot faster than traditional development approaches. Even better, a
unified low-code platform such as Appian makes external portals scalable,
secure, easier to manage, and seamlessly connected to your existing workflows
and other applications, with minimal coding required.

That’s why Appian created Appian Portals, a new offering that’s part of the
Appian Low-Code Platform, available starting with Appian 22.1 in March 2022.

 

An Appian Portal for external users to report power outages


 Accelerate development. 

Development teams don’t usually have months of notice before a portal needs to
go live. For instance, think of how many portals have been spun up quickly due
to the COVID-19 pandemic—not just in healthcare, but also in retail,
transportation, government agencies, and more. Portals support everything from
making appointments for a test or vaccination, to automating clearances to come
back to the workplace or travel internationally. 

Appian Portals allows you to build and update external portals very fast. With
low-code, you can design, publish, and manage them 10 times faster than using
traditional web coding. 
 


FROM MONTHS TO DAYS: RAPID PORTAL DEVELOPMENT TO REGISTER EVENT ATTENDEES.

LIUNA, the Laborers' International Union of North America, hosts a regular
convention attracting over 1,400 delegates. The labor union needed a way to
quickly build an external portal to reach these delegates without requiring them
to create an account or log in. It also wanted a solution that enabled easy
management to design, publish, and maintain its portal without hassle. 


LIUNA chose Appian Portals to meet its needs. With Appian, LIUNA was able to
build a portal in two weeks with only one developer, saving nine months of
development time. The new portal saved the company two months of manual data
entry and validation work—or approximately 640 employee hours.

Secure every experience. 


Securing web portals is crucial but complex. Portals have to make it easy for
external users to get what they need and take action, without compromising
security or risking information getting into the hands of nefarious parties.  

The Appian Low-Code platform is built with security embedded at its core. This
removes a lot of the security burden from developers, so they have time to build
innovative functionality instead of hardening the code. Every portal built using
Appian Portals inherits the security of the platform itself, so unified low-code
portals are inherently more secure than if they were built with traditional web
tools and languages. 

Appian Portals security includes SOC 2 compliance, CAPTCHA capabilities to
control malicious bots, and microservices architecture to let information flow
to and from all your systems without being tied to your core application,
thereby avoiding risks of exposing data, workflows, and other sensitive
information to outside parties. 



With Portals, you can deploy external facing applications like car insurance
quote request site connected to your systems in days


Connect external users with internal systems.  

A portal that doesn’t connect to your existing systems or data is of limited
value. Linking an external site to internal systems or data stores is
complicated, to say the least. Security risks and performance issues skyrocket
when you have to cobble together separate solutions. 

With unified low-code Appian Portals, you can build an end-to-end portal using
the same platform you use for your workflows and applications. This allows you
to connect external users securely to your workflows—without disruption,
integration challenges, or the need for specialized development skills.

 



A personalized auto insurance portal built with Appian Portals

 

Scale to meet unpredictable demand. 

Traditional portal development approaches lead to applications that may crumble
when demand fluctuates. You risk downtime, sluggish performance, and a poor user
experience unless you preemptively provision computing resources and
infrastructure to account for worst-case scenarios. Such scenarios can be
prohibitively expensive.

Using low-code Appian Portals you don’t need to worry about meeting fluctuating
demand. Architected for scalability, your portals can quickly adapt to increases
or decreases in usage levels. And because Appian Portals uses a microservices
architecture, your portals also scale independently without compromising
performance or impacting your other applications. 
 

Appian Portals: A lot more than great user experiences.

Appian Portals brings the power of low-code to external-facing applications. You
can quickly build and iterate on secure, impressive  experiences that improve
your interactions with external stakeholders. 

With Appian Portals, you get: 

 * Digital experiences for everyone: Connect all your audiences directly into
   your organization’s workflows without authentication.
 * Security and stability: Leverage the security of the Appian Low-Code
   Platform, which includes encryption, SOC 2 compliance, and more.
 * Easy management: Easily publish and manage your secure, self-service portals
   using a unified low-code platform.
 * Fast development: Design workflows, integrate data, and deliver external
   portals using low-code in weeks, not months.
 * Seamless scalability: Scale independently of the Appian Low-Code Platform
   instance with the microservices architecture.

To learn more, try Appian for free now with Appian Community Edition.

Start Appian for FREE



Appian is the unified platform for change. We accelerate customers’ businesses
by discovering, designing, and automating their most important processes. The
Appian Low-Code Platform combines the key capabilities needed to get work done
faster, Process Mining + Workflow + Automation, in a unified low-code platform.
Appian is open, enterprise-grade and trusted by industry leaders.

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ANALYST REPORTS

 * Gartner Hyperautomation Report - Top Strategic Technology Trends for 2022
 * The Forrester Wave™ - Software for Digital Process Automation (DPA) Q4, 2021
 * Gartner Peer Insights: Enterprise Low-Code 2021
 * Everest Group PEAK Matrix for RPA 2021


NEWS

 * Appian named a Top Leader on The Forrester Wave™ - Software for Digital
   Process Automation (DPA) Q4, 2021
 * Swiss Investment Firm, Vontobel Scales Appian Robotic Process Automation
   (RPA) Across the Company
 * Appian Acquires Leading Process Mining Company to Make it World's Most
   Complete Low-Code Platform
 * Gartner Peer Insights Names Appian as a 2021 Customers’ Choice for Enterprise
   Low-Code Application Platforms.


HOT TOPICS

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 * Process Management
 * Forrester DPA Wave
 * Acquisition Management


POPULAR BLOGS

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WEBINARS

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   Florida’s Experience
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   Returning to the Workplace
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