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POST /ca/en/SearchResults.page

<form id="ups-header_search" class="header-search" role="search" method="post" action="/ca/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown">
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Links and Searches</div>
      <a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term billing" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/ups-billing.page" data-utg-internal-search="Y">billing</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support.page?" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term pickup" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/business-solutions/pickup-dropoff-options.page" data-utg-internal-search="Y">pickup</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="signature" href="#" data-search="signature" aria-label="Search for signature" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> signature</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a><a aria-label="Popular Term customs" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/international-tools-resources.page" data-utg-internal-search="Y">customs</a><a aria-label="Popular Term infonotice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/where-is-my-package/how-to-use-infonotice.page" data-utg-internal-search="Y">infonotice</a><a aria-label="Popular Term change delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/ca/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">change delivery</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

Text Content

 * Locations

 * Alerts (2)
 * Canada - English
    * Canada - English
    * Canada - Français
   
   Select Another Country or Territory
 * About UPSOpen the link in a new window

Skip To Main Content
 * About UPSOpen the link in a new window
 * Canada - English
    * Canada - English
    * Canada - Français
   
   Select Another Country or Territory

 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Pickup
    * Find a Location
    * View Shipping History
    * Batch File Shipping
    * Packaging and Shipping Supplies
    * Manage Customer Orders
   
    * How to Ship a Package
    * International Shipping
    * How to Return a Package
    * Shipping Services
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * View All Shipments
    * Manage with Quantum View
   
    * Change a Delivery
    * Go to Tracking Support

 * Business Solutions
   
   
   BUSINESS SOLUTIONS
   
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    * Business Shipping Tools
    * View and Control Your Shipments
    * Manage Shipments for Large Enterprises
    * Understand and Pay Bills
    * File or View a Claim
   
    * Start or Grow Your Business
    * Expand Your Online Business
    * Pickup and Drop-off Options
    * Simplify Returns

 * Support
   
   
   SUPPORT
   
    * Understand and Pay Bills
    * Manage Your Profile
    * File or View a Claim
    * Contact Us
   
    * Tracking Support
    * Shipping Support
    * International Tools and Resources

Track a package or search
Popular Links and Searches
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 1. Home
 2. Understand and Pay Bills


THE UPS BILLING CENTRE

The UPS Billing Centre allows you to view invoices, manage payment methods and
pay bills.

View and Pay BillsOpen the link in a new window

Pay your bill without logging in. Pay now. 
Open a shipping account and auto-enrol in the Billing Centre.




WHAT IS THE UPS BILLING CENTRE?

 * Your One-Stop Shop
   See invoice due dates and past-due bills, administrative tasks and relevant
   alerts on one dashboard.
 * Payments are a Snap
   Pay an invoice without even logging in. Set up an automatic payment schedule,
   and add or remove payment types from your Billing Centre wallet.
 * Your Invoices, Your Way
   A searchable, sortable table view of all your bills lets you find exactly
   what you're looking for.




NEED TO PAY A BILL WITH A 10-DIGIT ACCOUNT NUMBER?

That’s a temporary account, and unfortunately, you can’t pay your bill online.
Please call the number on your invoice.


GO PAPERLESS



If you have a shipping account that is six, eight or nine digits long, enrol in
the Billing Centre and save a tree. 

Log InOpen the link in a new windowSign Up

If you have a 10-digit account number, please call the number on your invoice to
pay your bill. You won’t be able to enrol in the Billing Centre. 


MORE BILLING TOOLS


ELECTRONIC DATA INTERCHANGE (EDI) VIEW BILL

Incorporate billing information into your existing EDI infrastructure.

Go to EDI


VIEW BILL

This legacy tool allows you to view, download and print billing invoices or UPS
Billing Data files.

Go to View Bill


BILLING DATA DICTIONARY

Access sample files, data dictionary, header row, charge code descriptions and
XML schema.

Download NowOpen the link in a new window


LEARN HOW TO AVOID BILLING CORRECTIONS

Fill in your forms accurately to avoid corrections after delivery.

Get Tips


CONTROL INBOUND CHARGES BILLED TO YOUR ACCOUNT



Manage shipping charges billed to your UPS account by others. Use the Manage
Inbound Charges tool to set preferences and create a list of approved or denied
shippers.

Manage Inbound Charges


STAY SAFE — AVOID FRAUD AND SCAMS

Received a text, call or email that seems suspicious? Don’t respond to it.

Tips To Avoid Fraud


NEED HELP?


DOMESTIC BILLING

1-888-592-6188


IMPORT BILLING

1-888-520-9090


CUSTOMER SERVICE

1-800-742-5877

Show MoreShow Less




PAYMENTS AND INVOICES FAQ

How can I quickly and easily pay my balance?

To make a one-time payment, simply select Pay from your dashboard or from your
account or plan invoice view.
To schedule recurring automatic payments, select My Automatic Payments from the
side navigation. You can create a regular payment schedule, assign a payment
method and set a maximum payment amount.
You can even make a payment without logging in by selecting Pay Now
call-to-action towards the top of this page. Simply enter details from your
invoice, as well as your payment information and complete your payment in just a
few steps.
We currently accept a variety of payment types, including credit cards, debit
cards and bank direct debit, as well as payments from an online payment service.
Note: Accepted payment types vary by country.

Visit My Dashboard

How do I find and view an invoice?

Once you've logged in to the UPS Billing Centre, select either My Account
Invoices or My Plan Invoices. All your details are organized in a table view,
with sortable column headers, search functionality and filtering capabilities to
find what you’re looking for. Use the Search, Filter and Calendar functions to
narrow down your search. Click the column headers to sort by column as well. To
print or download, select the option from the Actions menu in the right-hand
column.

I need to pay my bill, but my payment card has expired. How do I update the
expiry date?

If you pay your bills using your digital wallet in the Billing Centre, you can
easily update the expiry date on any payment card by selecting Edit below your
expired card while you’re in the grid view of your wallet. Alternatively, if
you’re viewing your wallet in a list, find the card you want to update and
select Edit under the Actions column.

If you’re not using the Billing Centre and are looking to update a payment card
you have associated to your shipping account, you can find your card details
within the accounts and payment options section of your UPS.com profile. There
you can choose the payment method to update by selecting Edit under the Actions
column.

Update Payment Methods in Your Profile

How do I get a paper copy of an invoice?

UPS prides itself as an environmentally conscious organization, and we are
taking steps to reduce the amount of paper we produce on a daily, monthly and
yearly basis. This includes making all of your billing information, including
invoices, available online.

If you need a paper copy of your invoice, the quickest and easiest way is to
download and print one. From the My Plan Invoices or My Account Invoices
screens, use the check boxes to choose your invoices, select Download Selected,
then choose your preferred format and download. Once you’ve downloaded your
invoices, you can print them for your records.

Why should I subscribe to receive my invoices in XML format?

XML is a common tool used to store, transport, and share data in a plain text
format. If you need to import invoice data into your internal applications so
you can easily manipulate and restructure the data for a specific use, then you
can benefit from subscribing to XML.

To subscribe, go to your My Accounts or My Plans page under Administration. For
each account that you want to receive XML invoices, select Edit XML Enrolment
under the Actions menu and follow the prompts to subscribe.

Once you’ve subscribed, you can download the XML from your My Account Invoices
or My Plan Invoices page.

Why can’t I pay my bill in the Billing Centre?

If you have: 

 1. A 10-digit temporary account number
 2. A Trade Direct invoice

You won’t be able to pay your bill in the Billing Centre. Please call the number
on your invoice to pay the bill over the phone. 

I don’t understand a charge on my bill. What do I do?

The most efficient way to dispute a charge is through the Billing Centre. If you
have a paper bill or a 10-digit account number, call the billing support number
on your bill. 

I need a receipt, but I’m not enrolled in the Billing Centre.

If you have a UPS.com username, log in and go to your shipping history. If you
don’t have a username, call 1-800-811-1648.

I received a collections call. Is this legitimate?

You can either log in to the Billing Centre and look for past due charges or
call 1-800-811-1648. 

How do I dispute a charge?

The most efficient way to dispute charges is by logging into the Billing Centre
and selecting ‘Help and Support Centre’ for detailed instructions. If you have a
paper bill or a 10-digit account number, call the phone number on your invoice.
If you don’t have an invoice, call 1-800-811-1648.

How do I pay one-time import fees on a package I’m receiving from another
country?

The items you purchase from another country are sometimes assessed for import
duties, tax and other fees. If you are expecting a shipment from another country
and received an email or text notification from UPS indicating that duties,
taxes and fees are due, or you tracked your package on UPS.com and see those
import fees are due, simply click on the ‘Pay Now’ link in your notification or
tracking results to access the UPS import fee payment site.  A UPS account
number is not required.  Import fees cannot currently be paid through the UPS
Billing Centre.

I received a text/email/phone call from someone claiming to be UPS. What should
I do?

First of all, don’t click on any suspicious links.

 * A real UPS link will start with “https://www.ups.com” or
   “https://billing.ups.com.”
 * A real UPS email will come from:
   
   * accountconfirm@ups.com
   * mcinfo@ups.com
   * pkginfo@ups.com
   * customer-notifications@ups.com
   * auto-notify@ups.com
   * emailinfo@ups.com
   * invoice-notification@ups.com
   * UPSAdministrationSupport@ups.com
   * donotreply@ups.com 
 * A real UPS text will come from 69877
 * If they’re asking you to pay for a package, track it first and select “pay
   now.”
 * If they’re asking you to pay a bill, log in to the billing center and select
   “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing
fraud here.


COMPANY ADMINISTRATION FAQ

What do I need to enrol in the UPS Billing Centre?

If you already receive invoices from us but are not yet enrolled in the UPS
Billing Centre, you will need to have an invoice from the last 45 days. As part
of enrolment, you will be asked to enter several pieces of information found on
the invoice, including:

 * Account Number
 * Invoice Number
 * Amount Due
 * Invoice Date

Make sure to enter each value exactly as shown on the invoice. Once you’ve done
so, you will be enrolled and have access to the Billing Centre.
If you do not currently receive invoices from UPS, you will first need to create
a UPS.com user ID and open a payment account. If you already have an ID, you can
go directly to the open a payment account step.

Enrol Now
Get a UPS.com Username
Add a Payment Method

As an administrator, how do I add new accounts and users?

From the My Accounts page under Administration, you can select Add Account to
start the process. Make sure you have an invoice for the account you wish to add
from the previous 45 days.
You can add and remove users from the Manage Users page under Administration.
Both new and existing users can be assigned one of four roles:

 * View Only: This user can view and download invoices for their assigned
   accounts and update billing communications preferences.
 * View, Pay and Dispute: This user can add payment information to their wallet,
   pay invoices and dispute charges.
 * Manager: This user acts as an administrator for specific accounts or plans,
   including assigning new users, adding payment information, paying invoices
   and disputing charges.
 * Administrator: The Billing Centre supports multiple administrators, each of
   whom have full control over accounts and users.

Note: Before you start to add a new user, make sure you have his or her user ID
and email address. You will need to choose which accounts and/or plans to assign
to the user.

Our administrator has left the company. How do I continue to access and use the
UPS Billing Centre?

The best way to ensure continued service within the UPS Billing Centre is to
proactively work with the administrator to assign a backup or secondary
administrator. The Billing Centre supports multiple administrators, so we
strongly encourage you to assign administrator rights to more than one user.

Sometimes, however, an administrator will leave the company unexpectedly. Before
contacting your account representative or UPS customer service for assistance,
make sure that you have the previous administrator’s user ID and email address,
as well as the user ID and email address of the individual who will become an
administrator. This information will greatly assist us in transferring or
assigning the administrator account privileges to a new user.

This Site
 * Tracking
 * Shipping
 * Help & Support
 * Communication Preferences

Other UPS Sites
 * About UPSOpen the link in a new window
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 * YouTubeOpen the link in a new window

Legal
 * Global Home
 * Protect Against Fraud
 * Terms and Conditions
 * Website Terms of Use
 * Privacy Notice
 * Cookie Settings
 * UPS Canada Accessibility Plan


Copyright ©1994- 2024  United Parcel Service of America, Inc. All rights
reserved.


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