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Text Content

Products



PRODUCTS



Channels

SMSMMSPushMobile WalletApp Inbox

Capabilities

Audience ManagementExperience ManagementAnalytics & InsightsData &
EcosystemIntegrations
Solutions


SOLUTIONS

Consumer

AcquisitionCommerceServicingLoyalty

Industries

RetailRestaurantsFinancial ServicesHospitality
Aggregation


PLATFORM

Channels

SMS & MMSPushMobile WalletApp InboxServices

Capabilities

Audience ManagementExperience ManagementAnalytics & InsightsData & Ecosystem
Link
Company


COMPANY

About UsPartnersCareersPressPrivacy Policy
Resources

Blog

Stay up-to-date on Vibes' latest thought leadership and activation strategies to
help make you a mobile engagement expert.
Webinars & Videos

Learn more about the role of mobile and Vibes' solutions in our webinars, Mobile
Minutes and more

HIBBETT RETAINS 99% OF THEIR MOBILE CUSTOMERS BY EFFECTIVELY BRIDGING THE ONLINE
& IN-STORE SHOPPING EXPERIENCE

View Customer Story →
Guides


Dive deeper into mobile marketing topics and learn new strategies that drive
revenue
Customer Stories

Understand the key business results and ROI from the brands we work with
Company News

Be in the know on the latest headlines and Vibes announcements
Developer Documentation
Everything you will need to know about how to use Vibes APIs


Get in Touch
Get in Touch




TALK TO VIBES

Let's talk about how to take mobile engagement with your customers to the next
level. The Vibes team will show you how we help intelligently automate and
optimize your mobile marketing outcomes, and talk with you about how to drive
more engaging and revenue-driving SMS, MMS and Mobile Wallet campaigns.

First Name*Last Name*Company Name*Business Email*Job Title*What problems are you
looking to solve?


Fields marked with an asterisk (*) are required.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Trusted by Global Brands and Industry Leaders

Read Our Customer Stories


WHY WORK WITH VIBES?

Vibes generates a 90x return on investment and over $4B in annual attributable
revenue for brands operating across 20 countries.

"Our SMS and Mobile Wallet program with Vibes has given us strong consumer
engagement, impressive ROI and the ability to be regionally relevant in a timely
manner. They truly help KBP Brands cut through the clutter and give us the
flexibility and turnaround time that we need to be more competitive."
‍
‍


TONYA MANGELS

Vice President of Marketing Activation, KBP Brands


“We recently started using Vibes for our push and inbox messaging capabilities
and it has been a great value-add for our business. With the help of Vibes, we
are able to deliver real-time order tracking updates to our customers through
the Container Store app. Vibes has truly helped us take our customer experience
to the next level."
‍


ANIL BALARAMA

Director of Technology,
The Container Store


“We saw success immediately when we started working with Vibes. They provided us
with a one-stop-shop experience to ensure our text campaigns run smoothly and
effectively, and they’re experts in the field of SMS. It’s non-negotiable – we
are sticking with Vibes."
‍
‍


JENNIFER BELL

Chief Marketing Officer, Lettuce Entertain You Restaurants


"The Vibes SMS program has been so successful for Forman Mills that we have
store leaders asking us for adequate warning on our SMS sends, so they can
ensure they have the right staffing to handle the foot traffic surge that comes
after each text message."
‍
‍


STAN LUCAS

VP of Marketing
& Customer Insights,
Forman Mills


"Our company has been with Vibes for the better part of a decade, and they are
consistently one of the best aggregators we work with. In an industry as large
as the one we work in, it's easy to feel like a just another account number -
but, their unparalleled customer service and account support is what really sets
Vibes apart."

‍


JOSE MANCHOLA

Commercial Project Manager,
IDT


"SMS engagement is much more immediate than email, and Vibes has helped us tap
into that - now we can reach more people in real time, and more efficiently.
Vibes also really cared about helping us grow our business, not just giving us a
platform to use, and we were up and running much faster than we had
anticipated."

‍


ADAM PRICE

Senior Software Engineering Manager, Progressive Leasing







90X


97%+


<1%


25%

ROI by Vibes
SMS customers

SMS audience retention by Vibes customers

SMS campaign
opt-out rate

Lower SMS subscriber churn with Vibes, vs. competitors


FREQUENTLY ASKED QUESTIONS

Expand all
What types of businesses use Vibes?


Vibes works with ambitious enterprise brands looking to drive significant
revenue from mobile, and who want to go beyond simple cookie-cutter “mobile
marketing” by instead pushing the envelope to build meaningful, long-lasting
relationships with their customers.

This goes beyond just sending SMS messages - although that’s a start - but
rather encompasses an intelligent suite of communication to customers,
everywhere they can engage with your brand on their mobile devices. Vibes helps
them manage SMS, MMS, mobile wallet, push notifications and app inboxes, all
from a single platform.

We’ve found that enterprise-sized retailers, restaurants, hospitality and
financial services brands usually get the most value (revenue and customer
engagement) out of the Vibes Platform. You can read some of our Customer Stories
here, from brand names like Chipotle, The Container Store, Hibbett, Lettuce
Entertain You and more.

Our customers also have varying complexity in their marketing and technology
stacks, from “fully homegrown” to those working with leading platforms such as
Salesforce, Marketo, Oracle, Snowflake and many others. 

Vibes also works with a large variety of messaging resellers and digital native
brands as a Tier 1 messaging aggregator, to ensure that your text messages take
the fastest path from you to consumers, without sending them through your
competitors. Vibes is 1 of only 4 companies with direct connections to every US
carrier. Our longtime relationships with Verizon, AT&T, T-Mobile and 65 other
regional carriers means we know everyone’s rules, and we bring the
“one-stop-shop” experience to ensure that text campaigns run smoothly and
correctly.

How much does Vibes cost?


We believe in simplicity, transparency and high value. Pricing for the Vibes
Platform differs from what is typically offered by messaging companies. It’s
much less complex. Rather than a monthly fee + an unpredictable “pay as you go”
cost per message, we offer two simple tiers of an “all you can eat” bundled
license, depending on your size and volume: Professional and Enterprise. Let’s
talk and we’re happy to evaluate which might work best for you.

For Vibes Connect/Tier 1 aggregation we charge on a per-message basis, which is
typical for other SMS and CPaaS providers. What is atypical in our approach is
the level of hands-on service that we bring to our partners. Vibes provides our
partners with the peace of mind that their messages are delivered quickly,
consistently, reliably and at a fair price across every single carrier, with
geo-redundant data centers with active-active failover. We even proactively help
partners get over compliance hurdles to help them seamlessly enable the good
actors while policing the bad actors. 

What is the difference between the Vibes Platform and the Vibes Connect Tier 1
aggregation solution?


Our two core products are the Vibes Platform and Vibes Connect, both of which
work beautifully together. The Vibes Platform is an intelligent mobile
engagement platform for enterprises that delivers personalized consumer
experiences at scale. The platform helps brands meet their customers everywhere
they can engage with the brand on their mobile devices, allowing them to manage
SMS, MMS, mobile wallet, push notifications and more from a single platform.

Vibes Connect, our Tier 1 aggregation solution, is actually a key component of
the Vibes Platform as well, ensuring that brands’ text messages take the fastest
path from them to consumers, without sending them through their competitors.
Vibes is 1 of only 4 companies with direct connections to every US carrier. Our
longtime relationships with Verizon, AT&T, T-Mobile and 65 other regional
carriers means we know everyone’s rules, and we bring the “one-stop-shop”
experience to ensure that text campaigns run smoothly and correctly. 

What is the Vibes Platform's new Nexus engine?


The Vibes platform has received a recent boost with the addition of our new
Nexus engine, which intelligently automates and optimizes a brand's mobile
marketing outcomes.

Vibes customers now land on the Vibes control center and gain an instant view of
their entire mobile marketing program in one place, right when they log in. This
includes campaign performance, the growth of their SMS marketing lists, and much
more. We’ve also added automated recommendations to help marketing teams make
quicker decisions about things like Best Send Times, Best Send Dates and content
recommendations – all designed to help brands boost engagement and revenue from
their messaging programs.

What kinds of results do Vibes customers see?


We’re initially judged by our customers by how we’re driving their short-term
revenue, growing their mobile database and by how much we’re helping increase
customer LTV. From a cost vs. benefit standpoint, Vibes drives an average 90x
return on investment - so we’ve definitely got that covered.

Vibes isn’t a cost; it’s an investment and a long-term asset that produces
engaged, revenue-producing, high-margin customers. Brands using our platform
retain over 97% of their SMS users, because they can personalize and tailor
marketing & promotional campaigns that delight and engage each user. They can
use channels like Mobile Wallet to bridge the physical and digital for
marketing, commerce, service, and loyalty - all without the need for app
downloads.

But don’t (just) believe us - some of our customers’ best results, from
Chipotle, Container Store, KBP Brands and others - can be found on our Customer
Stories page.

Will the Vibes platform work with my existing marketing and technology tools?


We’ve been around for 25 years and have seen it all, from homegrown systems to
integration with all of the market-leading marketing and business tools used by
enterprise brands. Easy, turnkey integrations are a hallmark of working with
Vibes.

Vibes integrates directly into the technology systems most relevant to you
across data, commerce, loyalty, automation, adtech, intelligence, identity,
payments, visualization and orchestration.

We’ve built seamless, direct integrations into the technologies you’re already
using, such as Marketo, Oracle Crowdtwist, Narvar, Salesforce, Shopify, Tableau,
Snowflake and many others. Learn more here.

How long does it take to get started?


Whether you’re using the Vibes Platform or Vibes Connect, we’ll have you up and
running in a matter of weeks, not months. This is from start to launch,
including getting a short code or migrating an existing short code, 10DLC or
toll-free number. 

Thank you! Keep an eye on your inbox for updates.
Oops! Something went wrong while submitting the form.

Products

Vibes PlatformVibes Connect

Channels

SMSMMSPushMobile WalletApp Inbox

Solutions

AcquisitionCommerceServicingLoyaltyRetailRestaurantsFinancial
ServicesHospitality

Capabilities

Audience ManagementExperience ManagementAnalytics & InsightsData &
EcosystemIntegrations

Resources

BlogWebinars & VideosGuidesCustomer StoriesCompany NewsDeveloper Documentation

Company

About UsPartnersCareersPressPrivacy PolicyAcceptable Use Policy

© Copyright Vibes Media, LLC 2023. All Rights Reserved



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