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2 forms found in the DOM

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</form>

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Terms and Legal


 1. HOMEPAGE

 2. Privacy Policy


PRIVACY POLICY

LAST UPDATED: DECEMBER 2023




You have the right to return products purchased on Montblanc.com (the “Website”)
by notifying YNAP Corporation (the “Vendor”) within twenty (20) days from the
day you receive the products.
Once you have exercised your right of return in accordance with the procedures
set forth below, the products to be returned must be handed over to the courier
in one single shipment within twenty (20) days of from the day you receive the
products.
Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish
the changes on this Platform.

Information you provide to us and how we use it

We collect the information from you as detailed below:

 * To access certain areas of our Platform, you will need to register with us. 
   During the registration process you will be asked to submit personal
   information about yourself (including your name and address, date of birth,
   e-mail address and telephone number).  By entering your details in the fields
   requested, you enable Montblanc to provide you with the services you select;
 * When you purchase products online or by phone, we collect information such as
   your purchase details and relevant payment information.  In addition, we will
   also collect personal information from you when you correspond with us (for
   example, if you contact us with a query about one of our products or
   services), when you provide your details when you visit a Montblanc boutique
   or contact the Montblanc concierge by telephone.  Please note that phone
   calls will on occasion be recorded for security, training and development
   purposes;
 * If you choose to interact with Montblanc via a social media platform or other
   third party service, we will collect the information you have provided to us
   through that platform;
 * We also collect certain information automatically about visitors to our
   Platform, described in the section headed "Cookies and other information that
   we automatically collect", below; and
 * We will collect information about your location to the extent that we provide
   any location services, described in the section headed “Location services”
   below. 

We will use the information we collect from you to:

 * Manage and fulfil purchase and repair orders, facilitate delivery, and to
   provide after-sales services;
 * Manage our accounts and records;
 * Deal with your enquiries and requests;
 * Send service related communications, including announcements and
   administrative messages such as order confirmation;
 * Identify products and services we think you might be interested in based on
   your information, such as your purchase history and your previous
   interactions with us;
 * Send you marketing communications (including e-mails and social media
   audience matching) relating to us and other third party partners and that we
   think may be of interest to you where we have a legitimate basis to do so
   (please see the “Your choices” section below for further information about
   how you can control these updates);
 * Conduct market research so that we can continuously improve the services we
   provide to our customers;
 * Undertake credit checking, prevention of fraud and other prohibited or
   illegal activities as part of our efforts to keep our Platform and services
   secure; and
 * Understand how our Platform is used so that we can continuously improve our
   Platform and services and other offerings. 

Where you have agreed to a particular use of your information, we process it on
the basis of your consent. You may withdraw that consent at any time (for
example, for us to send you marketing communications) by contacting us (see the
section headed “Contact us” below). We also process your information where this
is necessary for the performance of a contract with you or where it is necessary
for our legitimate interests of operating, protecting and improving our
business.

Cookies and other information that we automatically collect

Cookies
 

Like most Platforms, Montblanc logs IP addresses and uses cookies and similar
technologies that allow us to recognise you and to customise your experience,
and provide us with information about the way our Platform visitors access our
Platform. You can find out more about how we use cookies and related
technologies below.

What is a cookie?
Cookies are text files containing small amounts of information which are
downloaded to your computer or mobile device when you visit a website or mobile
application. They are used to recognise your computer as you move between pages
on a website, or when you return to a website or mobile application you have
visited previously. Cookies are widely used in order to make platforms work, or
to work more efficiently, as well as to provide information to the owners of the
platform.

We use cookies to enhance the online experience of our visitors (for example, by
remembering your language and/or product preferences) and to better understand
how our Platform is used. Cookies may tell us, for example, whether you have
visited our Platform before or whether you are a new visitor. They can also help
to ensure that adverts you see online are more relevant to you and your
interests.

There are two broad categories of cookies:

 1. First party cookies, served directly by Montblanc to your computer or mobile
    device. They are used only by Montblanc to recognise your computer or mobile
    device when it revisits our Platform.
 2. Third party cookies, which are served by a third party service provider on
    our Platform, and can be used by the service provider to recognise your
    computer or mobile device when it visits other platforms. Third party
    cookies are most commonly used for platform analytics or advertising
    purposes.

Cookies can remain on your computer or mobile device for different periods of
time. Montblanc uses both 'session cookies' and 'permanent cookies'. Session
cookies exist only while your browser is open and are deleted automatically once
you close your browser. Permanent cookies survive after your browser is closed,
and can be used to recognise your computer or mobile device when you open your
browser and browse the internet again.




What cookies does Montblanc use? 
The Platform serves only the following types of cookies to your computer or
mobile device:

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this
Platform and to use some of its features, such as access to secure areas.
Without these cookies, services you have asked for, like transactional pages and
secure login accounts, would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation,
performance and functionality of this Platform. Their overall purpose, however,
is to enhance visitors' experience and enjoyment of this Platform. For example,
some of these cookies enable visitors to specify language, product or other
platform preferences.

Analytics Cookies

These cookies are used to collect information about how visitors use our
Platform. The information gathered does not identify any individual visitor and
is aggregated. It includes the number of visitors to our Platform, the platforms
that referred them to our Platform and the pages that they visited on our
Platform. We use this information to help run our Platform more efficiently, to
gather broad demographic information and to monitor the level of activity on our
Platform.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on
the Platform these cookies are used to deliver adverts more relevant to you and
your interests. They are also used to limit the number of times you see an
advertisement as well as help to evaluate the effectiveness of advertising and
promotion. They are usually placed by advertising networks with our permission.
They remember that you have visited a platform and this information is shared
with other organisations such as advertisers.

Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social
networking and other platforms. The companies that serve these cookies may also
use your information to serve targeted advertising on other platforms.




How to control or delete cookies

We use non-essential cookies on the basis of your consent. You have the right
withdraw that consent and refuse the use of cookies at any time and we have
explained how you can exercise this right below. However, please note that if
you choose to refuse cookies you may not be able to use the full functionality
of our Platform.

You can set your cookie preferences by using our cookie consent tool or by
changing your browser settings so that cookies from this Platform cannot be
placed on your computer or mobile device. In order to do this, follow the
instructions provided by your browser (usually located within the “Help”,
“Tools” or “Edit” facility).

If you would like to learn more, please visit www.aboutads.info/choices. More
detail on how businesses use cookies is available at www.allaboutcookies.org.
 We are not responsible for effectiveness of or compliance with any third
parties’ opt-out options.

IP addresses

We will collect information about your computer or mobile device, including
where available your IP address, operating system, log-in times and browser
type. We use this information to better understand how visitors use our Platform
and for internal reporting purposes. We will anonymise and share this
information with advertisers, sponsors or other businesses.

About Advertising

The Platforms use third parties such as network advertisers and ad exchanges to
serve you ads on third party platforms after you leave our Platforms, and we use
third party analytics and other service providers to evaluate and provide us
and/or third parties with information about the use of the Platforms and viewing
of ads and of our content. Network advertisers are third parties that display
advertisements, which are based on your visits to the Platforms and other apps
and sites you have visited. Third party ad serving enables us to target
advertisements to you for products and services that you might be interested
in. 

Third party tracking technologies are not controlled by us, even if they are
associated with our Platforms or our ads. Statements regarding our practices do
not apply to the methods for collecting information used by these third parties
and others or the use of the information that such third parties collect.  The
relevant third party’s terms of service, privacy policy, permissions, notices
and choices should be reviewed regarding their collection, storage and sharing
practices. We make no representations regarding the policies or practices of
third party advertisers or advertising networks or exchanges or related third
parties. 

You have choices in respect of the delivery of ads. You can opt-out of receiving
certain types of behavioural ads by visiting the third party websites described
in the section headed “How to control or delete cookies” above. We are not
responsible for effectiveness of or compliance with any third parties’ opt-out
options.

Location services

Some of the services that we provide are able to use information about your
location. For these services, which are typically available on mobile devices or
applications, you are provided with the opportunity to provide your consent to
the use of location services, which, for example, process information deriving
from GPS, sensors, beacons or Wi-Fi access points in order to allow you to
benefit from a more personalised service. Your device will have settings that
allow you to turn off these services should you no longer wish to benefit from
them.

Sharing your information

We do not share personal information about you with other people or
non-affiliated companies except under the following circumstances:

 * we will disclose your personal information to third party providers, for the
   purposes of providing online and other payment services, handling credit
   checks and fraud prevention, and any other services required in order for us
   to use your information for the purposes specified in the section entitled
   “Information you provide us and how we use it”;
 * we will disclose your personal information to any law enforcement agency,
   court, regulator, government authority or other third party where we believe
   this is necessary to comply with a legal or regulatory obligation, or
   otherwise to protect our rights or the rights of any third party;  and
 * we will disclose your personal information to any third party that purchases,
   or to which we transfer, all or substantially all of our assets and business.
   Should such a sale or transfer occur, we will use reasonable efforts to try
   to ensure that the entity to which we transfer your personal information uses
   it in a manner that is consistent with this Privacy Policy.

International transfers

Information we collect may be transferred to, stored and processed in any
country or territory where one or more of our affiliated group companies or
third party service providers are located or maintain facilities. Some of these
third parties will use cloud-based storage solutions. While other territories
may not have the same standards of data protection as those within your home
country, we will continue to protect the personal information we transfer in
accordance with this Privacy Policy.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to
protecting the personal information we collect. We limit access to personal
information about you to employees who reasonably need access to it, to provide
products or services to you or in order to do their jobs. We have appropriate
technical and organisational physical, electronic, and procedural safeguards to
protect the personal information that you provide to us against unauthorised or
unlawful processing and against accidental loss, damage or destruction. However,
where we ask you to choose a password in order to access certain parts of our
Platform, you are responsible for selecting a secure password and keeping that
password confidential. You should choose a password which you do not use on any
other site, and you should not share it with anyone else.

Your choices

You have the right to ask for access to any personal information that we hold
about you in our records, to correct any inaccuracies and to update any
out-of-date information. In some circumstances, you have the right to request
the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some
cases. In particular, you can ask us to stop sending you direct marketing
communications at any time (however please note that we may continue to send you
service-related (i.e. non-marketing) communications, such as e-mail updates on
your order status). If you wish to exercise any of these rights, please write to
us at the address listed below. 

You may unsubscribe from e-mail marketing communications at any time by
e-mailing the address below in the section headed “Contact us” or clicking on
the ‘unsubscribe’ link in any Montblanc marketing e-mails.

Your California Privacy Rights

This section applies solely to the personal information collected online and
offline of California consumers. This section is intended to address the
relevant notice requirements of the California Consumer Privacy Act of 2018 as
amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”),
and uses certain terms that have the meaning given to them in the CCPA.
 

 * Your information, sources and purposes: Please refer to the sections above
   headed “Information you provide to us and how we use it” and “Cookies and
   other information that we automatically collect” for a description of the
   personal information we may collect about you (or have collected in the
   preceding 12 months) and the sources of such information (such as directly
   from you and your device or through certain third parties). These sections
   also describe the purposes for which we may use or have used such
   information. We do not collect or process sensitive personal information for
   purposes of inferring characteristics about consumers. To the extent we
   process deidentified information, we will maintain and use the information in
   deidentified form and will not attempt to reidentify the information unless
   permitted by applicable law.
 * Retaining your information: We will retain your personal information for the
   time period reasonably necessary to achieve the purposes described this
   Privacy Policy, or any other notice provided at the time of collection,
   taking into account applicable statutes of limitation and records retention
   requirements under applicable law.
 * Disclosing your information: We may have disclosed your personal information
   to certain categories of third parties, as described in the section headed
   “Sharing your information” above.
 * Selling your information/sharing your information for cross-context
   behavioral advertising: We do not sell or share your personal information in
   exchange for monetary compensation. As described in the sections headed
   “Cookies and other information that we automatically collect” and “About
   Advertising”, we may allow certain third parties (such as certain advertising
   partners) to collect your personal information via automated technologies on
   our Platforms in an effort to serve you content and advertisements that may
   be of interest to you. We also may share your personal information, such as
   your email address, with third parties to help support our marketing
   activities. This kind of sharing may be considered a sale or sharing for
   cross-context behavioral advertising under the CCPA. You have the right to
   opt out of this disclosure of your information, as described below
 * Your rights: Subject to exceptions under applicable law, you may have certain
   choices regarding our use and disclosure of your personal information, as
   described below:
   * Access: You have the right to request, twice in a 12-month period, that we
     disclose to you the personal information we have collected about you,
     including the categories of personal information, the categories of sources
     from which the personal information is collected, the business or
     commercial purpose for collecting, selling, or sharing personal
     information, the categories of third parties to whom we disclose personal
     information, and the specific pieces of personal information we have
     collected about you.
   * Correction: You have the right to request that we correct the personal
     information we maintain about you, if that information is inaccurate.
   * Deletion: You have the right to request that we delete certain personal
     information we have collected from you.
   * Opt-Out of Sale or Sharing: You have the right to opt out of the sale of
     your personal information or sharing of your personal information for
     cross-context behavioral advertising. You can opt-out of cookie-based
     selling/sharing by clicking here or broadcasting the Global Privacy Control
     signal. For more information about how to use the Global Privacy Control
     signal, please see https://globalprivacycontrol.org. In addition, you can
     opt out of other types of selling/sharing as further described in the CCPA
     Opt-out Page. Your opt-out will be specific to the browser and device you
     are using and will apply to the website domain on which you submit the
     request.  If you clear your cookies or use a new browser or device to
     access the site, please submit a new request to re-apply your opt-out
     choice. Note that even if you opt out of sale or sharing, you may still be
     served advertisements and receive marketing emails from us and our service
     providers.




To exercise your rights on behalf of yourself or another individual, please
contact us as described in the section headed “Contact Us” below. If you
exercise your rights, we may require you to provide certain information to
verify your identity (such as your name, email address, phone number and/or
address) or the authority of any third person acting on your behalf.


No discrimination: If you choose to exercise any of your rights under the CCPA,
you have the right to not receive discriminatory treatment by us. This section
is available in alternative formats upon request by contacting us as described
in the section headed “Contact Us” below.


Personal, family and household clients: In addition, under California Civil Code
Section 1798.83, if you are a California resident and your business relationship
with us is primarily for personal, family or household purposes, you may request
certain data regarding our disclosure, if any, of personal information to third
parties for the third parties’ direct marketing purposes. To make such a
request, please send an e-mail message to our e-mail address below with “Request
for California Privacy Information” in the subject line. You may make such a
request up to once per calendar year. If applicable, we will provide you, by
e-mail, a list of the categories of personal information disclosed to third
parties for their direct marketing purposes during the immediately preceding
calendar year, along with the third parties’ names and addresses. Please note
that not all personal information sharing is covered by Section 1798.83’s
requirements.

Children

The Platform is not directed at anyone who we know to be under the age of 13,
nor do we collect any personal information from anyone who we know to be under
the age of 13. If you are under the age of 13, you should not use the Platform
and should not submit any personal information to us.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy
matters generally, please contact us at the address provided below. You can also
use this address if you wish to request access to the personal information we
hold about you or to unsubscribe from any further e-mail marketing
communications.

If you have any questions about this Privacy Policy or the manner in which your
information may be processed, please contact us at:


Montblanc
Data Protection
Hellgrundweg 100,
D-22525 Hamburg
Germany
service@montblanc.com 
+49 40 8400 11110
 


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