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2 forms found in the DOM

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Text Content

 * My Account
 * Pay Bill
 * Outages


 * My Account
 * Outages
 * Menu
 * Search


 * My Account >
 * Residential Electric >
 * Business Electric >
 * Water >
 * Savings and Rebates >
 * About Us >
 * Contact Us
 * [X]

 * < Residential Electric
 * Start, Stop or Transfer service
 * Price Plans
 * Payment and Billing options
 * Solar for your home
 * Electrical Safety
 * Problems with your service
 * Policies and Reference Materials
 * Energy Savings & Rebates
 * [X]

 * < Business Electric
 * Start, Stop or Transfer service
 * Price Plans
 * Payment and Billing options
 * Solar for your business
 * Construction services
 * Service specifications
 * Electrical Safety
 * Energy Savings & Rebates
 * [X]

 * < Water
 * Quick Schedule view
 * Irrigation service
 * Water conservation
 * Canals
 * Dams, Lakes & Rivers
 * Water Safety
 * Water Management & Engineering
 * Lake Levels
 * [X]

 * < Savings and Rebates
 * Rebates & Discounts
 * Do-It-Yourself Upgrades
 * Energy-Saving Tips
 * Other Ways To Save
 * [X]

 * < About Us
 * Careers
 * Community Relations
 * General Information
 * Environmental Issues
 * Financial Information
 * Leadership
 * Power System
 * SRP History
 * [X]

 * My Account
 * Residential Electric
   Start, Stop or Transfer service Price Plans Payment and Billing options Solar
   for your home Electrical Safety Problems with your service Policies and
   Reference Materials
   
   Energy Savings & Rebates  
 * Business Electric
   Start, Stop or Transfer service Price Plans Payment and Billing options Solar
   for your business Construction services Service specifications Electrical
   Safety
   
   Energy Savings & Rebates  
 * Water
   Quick Schedule view Irrigation service Water conservation Canals Dams, Lakes
   & Rivers Water Safety Water Management & Engineering
   
   Lake Levels  
 * Savings and Rebates
   Rebates & Discounts Do-It-Yourself Upgrades Energy-Saving Tips Other Ways To
   Save
 * About us
   Careers Community Relations General Information Environmental Issues
   Financial Information Leadership Power System SRP History
 * Contact us

Call SRP anytime 602-236-8888


SRP PRIVACY POLICY AND DISCLAIMER

Protecting the privacy of information about our electric and water customers,
business partners and employees has always been an important part of how SRP
does business. This Privacy Policy and Disclaimer explains our policies
regarding how we manage customers’ information. Please check this page
periodically for updates.

This site is owned and operated by SRP. Please direct any questions or comments
you have concerning the site or this policy to webmaster@srpnet.com; or call
(602) 236-8888 in the Phoenix area or (800) 236-4777 elsewhere. SRP’s mailing
address is: SRP Customer Correspondence, CUN363, P.O. Box 52025, Phoenix, AZ
85072-2025. Physical address: 1500 N. Mill Ave., Tempe, AZ 85281.


PROTECTION OF YOUR PRIVACY

As described below, SRP does not collect personal information from visitors to
its website, except for information you intentionally provide that is necessary
to do business with SRP through the website. SRP takes steps to secure from
misappropriation the information that you do provide, and carefully controls
data gathering so that information collected to assist in improving customer
experience on the website is not identified with individual users.


INFORMATION PROTECTION

SRP strives to use industry-standard practices to protect personal information
from loss, misuse, alteration and destruction. These practices include a
combination of technical, operational and managerial controls. Security
mechanisms in place include, but are not limited to, firewalls, network
monitoring and encryption to protect certain sensitive transmissions of
information.

SRP also uses measures to enhance the security of its assets, such as analyzing
account activity for fraudulent or otherwise suspicious behavior. SRP does not
provide credit or customer asset monitoring services.

No security system is fail-safe, and SRP cannot guarantee information will never
be obtained by unauthorized persons. Customers, business partners and employees
should protect the confidentiality of information such as an account number,
Social Security number, email address and password. Furthermore, customers,
business partners and employees should be aware of “phishing” attempts to steal
personal information. SRP will not at any time initiate a request for your
account password, Social Security number or bank information via email.


INFORMATION WE COLLECT

SRP only collects the necessary information it requires to conduct business. The
information collected will depend on the business relationship with SRP.
Examples of information collected include:

 * Name
 * Mailing or service address
 * Social Security number or Tax ID
 * Usage data gathered from the meter
 * Payment information
 * Telephone number

At any time, you may opt out of providing such information. However, by doing
so, we may not be able to provide you the services or options which you have
requested. Unless you have cookies “turned off” on your computer, when you visit
srpnet.com, your computer creates a cookie that is stored in its temporary
memory. These cookies are not retained after you close your browser and this
information does not identify you personally. Our servers are able to collect
data from temporary cookies that tell us certain information about your visit
during that session. Examples of information collected include:

 * the date and time you access our site;
 * the pages you visit;
 * the type of browser and operating system used to access our site;
 * the address of the referring website, if you arrived at SRP's site from
   another website; and
 * the Internet domain (.com, .edu, .gov, etc.) and IP address from which you
   access our site (an IP address is a number that is automatically assigned to
   your computer whenever you are on the Internet).

This information is collected so we can compile and analyze usage data to help
us make srpnet.com more useful to visitors. Because we do not collect personally
identifiable information (PII) about your online activities over time, “do not
track” signals transmitted from web browsers do not apply to the site, and we do
not alter any of our data collection and use practices upon receipt of such a
signal.

We also use cookies on some online forms, such as the “My Account” page for
residential electric customers. These cookies allow information in those form
fields to be retained on your computer for your convenience so the fields remain
populated, saving you from having to retype the information the next time you
return to those pages.

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HOW DOES SRP USE INFORMATION?

SRP uses the information collected to administer accounts and enhance customer
service. Examples include:

 * Fulfill customers’ requests for products and services
 * Generate billing statements
 * Offer programs and services that may help lower energy usage
 * Support and improve our services and operations
 * Provide safe and reliable services
 * Research
 * Marketing


DOES SRP SHARE INFORMATION?

SRP may provide certain customer information to its contractors and vendors for
billing, remittance, research, customer service, marketing and related SRP
purposes.

SRP personnel are prohibited from all other uses of customers’ information. SRP
will not sell or provide personal customer, employee or vendor information to
third parties for commercial benefit.

SRP will never ask for your account password, Social Security number or bank
information by mail.

In accordance with state law, SRP will not release Customer-specific information
to third parties unless any of the following apply:

 * The information is reasonably required for legitimate account collection
   activities or credit analysis activities, or when such information aids in
   providing safe and reliable service to the Customer.
 * The Customer specifically authorizes in advance the release of such
   information in writing.
 * By court order or otherwise legally required.

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THIRD PARTY ADVERTISEMENTS

SRP may periodically use third parties, including advertisers, to serve
advertisements or provide services on this site. These third parties may collect
information, potentially including personal information, about your activities
over time and across different websites when you use our site.

Those third parties may also provide SRP with data collection, reporting, ad
response measurement, analytical information, and assist with delivery of
relevant marketing messages and advertisements. SRP may use such third parties
to assist in presenting relevant SRP advertising or information to you when you
visit third party sites, or when you use a mobile device.

SRP participates in the AdChoices online behavioral advertising program. If you
receive a behaviorally targeted advertisement, you may click on the displayed
icon (usually an arrow in upper corner of ad) to receive more information and
choose to opt out. Your opt-out choices may be affected by your use of a
specific device, your browser settings or your log-on credentials.

For more information about third-party advertising networks and similar entities
that use these technologies, including information and resources to opt out of
interest-based advertising see www.aboutads.info/consumers and
www.networkadvertising.org/choices.

You may also opt out of tracking and receiving tailored advertisements on your
mobile device by some mobile advertising companies and other similar entities by
downloading the App Choices app. Please note opting out through these mechanisms
does not opt you out of being served advertising. You may continue to receive
generic (non-targeted) ads while visiting our site and elsewhere online.


EMAIL AND DIGITAL NEWSLETTERS

Messages sent via electronic mail (email) to email addresses listed on this site
should not be considered a secure means to send personal information.
Information transmitted to SRP via email is not secure and will not be treated
as confidential.

The email address you give to us is stored in a secure database and will not be
sold to any entity outside of SRP. However, it may be used by SRP for
promotional or research purposes. The opportunity to opt-out will be provided
for any such communication sent by SRP.

SRP may use feedback or input provided by visitors to this site for any purpose
without compensating the contributor.

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DISCLAIMER

SRP does not warrant the accuracy, completeness, timeliness, noninfringement,
merchantability, suitability or fitness for a particular purpose of the
information and materials made available through this site.

To the maximum extent permitted by applicable law, in no event shall SRP be
liable for any special, indirect, incidental or consequential damages whatsoever
arising out of or resulting from (i) the use of, or inability to use, data,
documents or information made available on this site or other Web sites linked
to this site, or (ii) content errors, omissions or infringing material,
including without limitation lost profits, damages for loss of goodwill, work
stoppage, computer failure or malfunction or any and all other damages or
losses, even if SRP is advised of the possibility thereof and regardless of the
legal or equitable theory (contract, tort or otherwise) upon which the claim is
based.

SRP may make improvements and/or changes to any product(s) or service(s)
described in this site at any time. SRP does not guarantee that any product or
service described in this site will be continuously available. The information
on this site is periodically updated.

The documents and related graphics published on this site could include
typographical errors or technical inaccuracies.


REVOCATION OF ACCESS AUTHORIZATION

SRP reserves the right to revoke any or all access and use authorizations
granted to site visitors.

Last revision: April 2017

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SELF SERVICE

 * Get text alerts
 * Request a street light repair
 * Request payment extension
 * Account information release form
 * View lake levels
 * How to read your meter

MORE ABOUT SRP

 * Careers
 * Newsroom
 * SRP Blog
 * Problem resolution
 * Supplier information
 * SRP facts

EN ESPAÑOL

 * MiSRP.com
 * AhorraConSRP.com
 * SRPyAgua.com

CONTACT US

 * Residential electric: (602) 236-8888
 * Business electric: (602) 236-8833
 * SRP irrigation: (602) 236-3333
 * La Liñea: (602) 236-1111
 * Email us

CALL US

Residential
Electric
602-236-8888
Business
Electric
602-236-8833
Irrigation
602-236-3333
Power
Emergency
602-236-8811
More phone numbers and addresses
Powerband

SRP Privacy Policy  and  SRP Website Terms & Conditions
1996-2019 © SRP