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PRIVACY & SECURITY

SECTIONS:

Online Privacy Statement

Privacy Statement for Consumers

California Consumer Privacy Act Disclosure

Additional Privacy Statements

Travelers Cybersecurity Practices

Security Tips for Customers




ONLINE PRIVACY STATEMENT

Revised June 19, 2023

The Travelers Indemnity Company and its affiliates ("Travelers") value your
privacy. This Online Privacy Statement will inform you about how we use and
disclose information that we and our service providers collect from your visits
to travelers.com and other websites owned or operated by us (the “Websites”),
through the software applications made available by us for use on or through
computers and mobile devices (the “Apps”), through use of social media pages
that we control (“Social Media Pages”), and through email messages that we send
to you (collectively, including the Websites, the Apps, and our Social Media
Pages, the “Services”).

This Online Privacy Statement only applies to information collected through the
Services. If you have purchased or applied for an insurance product from us,
please also see our Privacy Statement for Individual U.S. Personal Insurance
Consumers, which applies to the information that we collect about policyholders
and applicants, through the Services as well as any other medium. Travelers does
business in a number of different jurisdictions. Additional Privacy Statements
may apply depending on your jurisdiction or customer relationship.

 

Personal Information

How We May Use Personal Information

How Personal Information May Be Disclosed

Other Information We May Collect

How We May Collect Other Information

How We May Use and Disclose Other Information

Third Party Services

Your Choices Regarding Tracking Technologies 

Children’s Privacy

Maintenance of the Services

Safeguarding Personal Information

Social Security Protection Policy Statement

Updates to this Online Privacy Statement





PERSONAL INFORMATION

“Personal Information” is information that identifies you as an individual.
Personal Information may in certain circumstances include such information as
name, address, phone number, email address, credit history, social security
number, driver’s license number, credit or debit card number, policy or claim
information, automobile and home information, health information, username and
passwords for online accounts, telematics, and geolocation data. If you apply
for a job or register with our career center, Personal Information may, in
certain circumstances, also include information about your work and educational
history, and other information you choose to provide in connection with your
application.

If you submit any Personal Information relating to other people to us or to our
service providers, you represent that you have the authority to do so and to
permit us to use the information in accordance with this Online Privacy
Statement.


HOW WE MAY USE PERSONAL INFORMATION

We may use Personal Information:

 * To provide a quote, underwrite and rate policies, respond to your inquiries,
   fulfill your requests, and complete your transactions
 * To process claims
 * To service your insurance
 * To confirm or correct what we know about you
 * To help us prevent fraud and other crimes
 * To investigate security incidents 
 * To provide location-based services, such as roadside assistance.
 * To record telematics and trip information through the IntelliDrive® mobile
   application, if you participate in our voluntary telematics programs. The
   IntelliDrive® mobile application captures data about your driving behaviors,
   including but not limited to the following: your location, information about
   your speed, braking, acceleration, time of day, phone use and other
   information regarding the status of your mobile device. We also collect
   information about your use of the IntelliDrive® mobile application including
   frequency of use, the screens you have viewed, performance data and other
   activity.
 * To comply with applicable laws
 * To perform research or send you surveys
 * To send you information that we believe may be of interest to you
 * To personalize your experience on the Services
 * To facilitate social sharing functionality
 * To allow you to participate in sweepstakes, contests and similar promotions
   and to administer these activities. Some of these activities have additional
   rules, which could contain additional information about how we use and
   disclose Personal Information, so we suggest that you read these rules
   carefully.
 * To allow you to send messages to a friend through the Services. By using this
   functionality, you are telling us that you are entitled to use and provide us
   with your friend’s name and email address.
 * To inform you of job opportunities and to evaluate your suitability for a job
 * To contact you at a telephone number you provide to us, including if the
   number is for a cell phone or other wireless device. We may contact you in
   person, by recorded message, by the use of automated dialing equipment, by
   text (SMS) message, or by any other means of communication your device is
   capable of receiving, as allowed by law and for reasonable business purposes,
   including to service your policy with us.
 * For our business purposes.
 * As otherwise allowed by law.


HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your Personal Information may be disclosed:

 * Within the Travelers family of companies
 * To third parties to help us manage or service our business. These third
   parties can include but are not limited to agents or brokers, other insurance
   companies, regulators, administrators, and service providers that provide
   services such as website hosting, data analysis, payment processing,
   information technology and related infrastructure provision, email delivery
   and other services.
 * To insurance support organizations and consumer reporting agencies.
   Information that we share with these organizations, such as your claims
   history, may be retained by them and disclosed to others.
 * To third parties so that they can market their products and services to you,
   if you have given us permission.
 * By you, on message boards, chat, profile pages and blogs and other services
   to which you are able to post information and materials (including, without
   limitation, our Social Media Pages). Please note that any information you
   post or disclose through these services will become public information and
   may be available to users of the Services and to the general public. We urge
   you to be very careful when deciding to disclose your Personal Information,
   or any other information, on the Services.
 * To a third party in the event of any reorganization, merger, sale, joint
   venture, assignment, transfer or other disposition of all or any portion of
   our business, assets or stock (including in connection with any bankruptcy or
   similar proceedings)
 * As we believe to be necessary or appropriate: (a) under applicable law,
   including laws outside your country of residence; (b) to comply with legal
   process; (c) to respond to requests from public and government authorities
   including public and government authorities outside your country of
   residence; (d) to enforce our terms and conditions; (e) to protect our
   operations; (f) to protect our rights, privacy, safety or property, and/or
   that of you or others; (g) to detect and prevent fraud; and (h) to allow us
   to pursue available remedies or limit the damages that we may sustain
 * As otherwise allowed by law


OTHER INFORMATION WE MAY COLLECT

“Other Information” is any information that does not reveal your specific
identity or does not directly relate to an individual, such as:

 * IP address
 * Browser and device information
 * App usage data
 * General geolocation
 * Demographic information 
 * Information regarding your use and navigation of our Services, including
   information reflecting your activity on our Services such as clicks on pages,
   page and video views, time spent on pages, scrolling, and other actions taken
   while using our Services.


HOW WE MAY COLLECT OTHER INFORMATION

We and our third party partners may collect Other Information in a variety of
ways, including:

 * Through your browser or device: Certain information is collected by most
   browsers or automatically through your device, such as your Media Access
   Control (MAC) address, computer type (Windows or Macintosh), screen
   resolution, operating system name and version, device manufacturer and model,
   language, Internet browser type and version and the name and version of the
   Services (such as an App) you are using. We use this information to ensure
   that the Services function properly.
 * Through your use of the App: When you download and use an App, we and our
   service providers and third party partners may track and collect App usage
   data, such as the date and time the App on your device accesses our servers
   and what information and files have been downloaded to the App based on your
   device number.
 * Using cookies, pixels, or other tracking technologies: We may use tracking
   technologies, such as cookies, pixels, or beacons, to collect information
   such as browser type, time spent on the Services, pages visited, language
   preferences, general geolocation, and other anonymous traffic data. We and
   our service providers and third party partners use the information for our
   business purposes described in this Online Privacy Statement. These include
   security purposes, to facilitate navigation, monitoring use of the Services
   by you and others by, among other things, capturing information about clicks,
   scrolling, items viewed, and other information reflecting your and others’
   activity on our Services; to display information more effectively, and to
   personalize your experience while using the Services. We can recognize your
   computer to assist your use of the Services. We also gather statistical
   information about the usage of the Services in order to continually improve
   the design and functionality, understand how the Services are used and to
   assist us with resolving questions regarding the Services. Cookies further
   allow us to select which of our advertisements or offers are most likely to
   appeal to you and track your interactions with the advertisements. We and our
   service providers and third party partners may also use cookies to deliver
   relevant advertising on other online services, sites and apps and  track
   responses to those advertisements.

We may combine information collected through tracking technologies with other
information we obtain about you, which may include data we obtain from external
parties. Tracking technologies may allow us and external parties to collect
personal information about your online activities over time and across different
online services when you use our Services.

 * General Geolocation: We may collect the general geolocation of your device
   by, for example, using satellite, cell phone tower or WiFi signals. We may
   use your device’s physical location to provide you with personalized
   location-based services and content. We may also share your device’s physical
   location, combined with information about what advertisements you viewed and
   other information we collect, with our marketing partners to enable them to
   provide you with more personalized content and to study the effectiveness of
   advertising campaigns. In some instances, you may be permitted to allow or
   deny such uses and/or sharing of your device’s location, but if you choose to
   deny such uses and/or sharing, we and/or our marketing partners may not be
   able to provide you with the applicable personalized services and content.


HOW WE MAY USE AND DISCLOSE OTHER INFORMATION

Please note that we may use and disclose Other Information for any purpose,
except where we are required to do otherwise under applicable law. If we are
required to treat Other Information as Personal Information under applicable
law, then we may use it as described in “How We May Collect Other Information”
section above, as well as for all the purposes for which we use and disclose
Personal Information.


THIRD PARTY SERVICES

This Online Privacy Statement does not address, and we are not responsible for,
the privacy, information or other practices of any third parties, including any
third party operating any site or service to which the Services link. The
inclusion of a link on the Services does not imply endorsement of the linked
site or service by us.

Please note that we are not responsible for the collection, usage and disclosure
policies and practices (including the data security practices) of other
organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app
developer, app provider, social media platform provider, operating system
provider, wireless service provider or device manufacturer, including any
Personal Information you disclose through or in connection with the Apps or our
Social Media Pages. Please note that we use the Google Maps API(s), which is
subject to the Google privacy policy, available at
http://www.google.com/privacy.html, as such policy may be amended by Google from
time to time.


YOUR CHOICES REGARDING TRACKING TECHNOLOGIES

The Website provides you a tracking technology management tool that allows you
to change your preferences as to some of the tracking technologies that are
enabled on the Website. For more information, refer to the “Cookie Settings ”
tool provided to you through the Website. 

In addition, here is more information on how you may take steps to manage your
preferences regarding tracking technologies using tools that we do not provide:

 * Browser Settings. You can manage certain tracking technologies through your
   browser, including by clearing your browser cache history, or by changing
   your browser’s “Do Not Track” setting, if available. 
 * Self-Regulatory Advertising Organizations. Some of the vendors that perform
   advertising-related services on our behalf may participate in the Digital
   Advertising Alliance’s (DAA) Self-Regulatory Program for Online Behavioral
   Advertising. To learn more about how you can exercise certain choices
   regarding interest-based ads, please visit http://www.aboutads.info/choices
   and http://www.aboutads.info/appchoices if you are located in the U.S., or
   https://youradchoices.ca/en/tools if you are in Canada. Some of these vendors
   may also be members of the Network Advertising Initiative (NAI). To learn
   more about the NAI and opt-out options for their members, see
   http://www.networkadvertising.org/choices or
   networkadvertising.org/mobile-choice.

Please be aware that even if you are able to opt out of certain kinds of
targeted advertising or tracking technologies through these tools, you may
continue to receive other types of advertising, including advertising not
tailored to your interest or advertising in other contexts. 

Removing or blocking tracking technologies can impact your user experience and
some functionality may no longer be available. These choices may be browser or
device-specific, so if you use more than one browser or device, it may be
necessary to make these choices in each of them to ensure your preferences are
accounted.


CHILDREN’S PRIVACY

The Services are not directed to individuals under the age of thirteen (13), and
we request that these individuals do not provide Personal Information through
the Services.


MAINTENANCE OF THE SERVICES

The Services are maintained by us in the United States, and are not intended to
subject us to the laws or jurisdiction of any state, country or territory other
than that of the United States.


SAFEGUARDING PERSONAL INFORMATION

We seek to use reasonable physical, technical and administrative measures to
protect Personal Information within our organization. Unfortunately, no data
transmission or storage system can be guaranteed to be 100% secure. If you have
reason to believe that your interaction with us is no longer secure (for
example, if you feel that the security of any account you might have with us has
been compromised), please immediately notify us of the problem by contacting us
at Travelers Consumer Affairs, One Tower Square, Hartford, CT 06183, or email to
privacy@travelers.com.


SOCIAL SECURITY PROTECTION POLICY STATEMENT

Travelers seeks to protect the confidentiality of social security numbers (SSNs)
by maintaining physical, electronic, and procedural safeguards. We limit access
to SSNs to help protect against their loss, misuse or unlawful disclosure. We do
not disclose SSNs to third parties except where required or permitted by law.


UPDATES TO THIS ONLINE PRIVACY STATEMENT

We may change this Online Privacy Statement at any time. Please take a look at
the “Revised” legend at the top of this page to see the date of the last
revision. Any changes will become effective when we post the revised Online
Privacy Statement on the Services. Your use of the Services following these
changes means that you accept the revised Online Privacy Statement.

Travelers and The Travelers Umbrella are registered trademarks of The Travelers
Indemnity Company in the U.S. and other countries.
© 2024 The Travelers Indemnity Company. All rights reserved.

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