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 * Features
    * Inbox
    * Knowledge Base
    * Live Chat
    * Reporting
    * Integrations
    * AI
    * Take a tour

 * NewAbout us
    * The Imperfect StartupNew
    * About Groove
    * Customer stories

 * Pricing
 * Resources
    * Original Startup Journey
    * Customer Service Blog
    * Our Knowledge Base
    * CS Benchmark Report

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READY TO GET STARTED WITH GROOVE?

 * No credit card required
 * Full access to all features
 * 2 minute setup

Start your free 7 day trialLarger Team?Get a demo


THE SIMPLE YET POWERFUL ALTERNATIVE TO ZENDESK(WITHOUT BREAKING THE BANK).

Join over 2,000 growing businesses that use Groove’s helpdesk software to
delight their customers with awesome, fast, personal support. Now with AI ✨

Start your free trialLarger Team?Get a demo

> From day one, it was the professional solution we needed to streamline
> communication and provide efficient support.
> 
> – Aaron Weiche, CEO @LeadInferno

> Groove transformed our support process, keeping us organized & prioritized. A
> game-changer for our team of ten!
> 
> – Jeff Thorn, CEO @Thorn Technologies

> Groove's streamlined communication, centralized inbox, and customizable
> features made it the perfect customer support solution.
> 
> – Alexey Prudkov, CEO @AdTravel

> Groove's user-friendly and continuous improvement made it the clear choice for
> our volunteer time tracking system
> 
> – James mcbryan, CEO @Track it Forward

> Groove replaced Zendesk for web dev support - intuitive, cost-effective, with
> a valuable knowledge base.
> 
> – Jamie Martin, President & Founder
> @Partners Marketing Group

> Groove's streamlined features empower my team to handle support efficiently,
> freeing me up as the CEO.
> 
> – Jonah Phillips, CEO @Work Sheet Maker

> Switching to Groove was a game-changer. Price, simplicity, and excellent
> design. The Knowledge base and Team Inbox are phenomenal.
> 
> – Andy Johnson, Founder & CEO @High Side

> We found the perfect fit in Groove. Sharing emails, allocating responsibility,
> templates, and efficient workflow - all in one!
> 
> – Brett Giren, President & Co-founder
> @Isibindi Africa Lodges

> It's the perfect solution! Easy tracking, collaboration, and a valuable
> knowledge base for efficient customer support.
> 
> – Jeremy Dagerath, Head of Customer Success
> @C12 Group

> We switched to Groove from Zendesk because of simplicity. No more complexity,
> just personalized emails and great deliverability.
> 
> – Stenn Transeth, Head of Customer Success
> @The Hustle

> Groove stood out with its design and simplicity versus Zendesk. Easy to use,
> customer-centric, and no overwhelming ticket chains.
> 
> – Eric Merckley, Founder & CEO @Echidna Sewing

> Seamless and powerful: Groove transformed our B2B support, simplifying
> teamwork while keeping the personal touch.
> 
> – Alexander Ferguson, CMO @Teraleap

> Groove transformed our agency's workflow, keeping everything tidy, clients
> happy, and projects on track. A game- changer!
> 
> – Jack Manley, Founder @Freestyle Digital

> Groove streamlines our customer service , from anywhere, anytime. It's an
> indispensable tool for our growing coaching company!
> 
> – Sigrun Gudjonsdottir, Founder @Sigrun

> The ultimate solution for us! Easy to use, customizable, and boosts
> productivity while delivering exceptional customer support.
> 
> – Holly Jensen, COO @Cash Practice

> From day one, it was the professional solution we needed to streamline
> communication and provide efficient support.
> 
> – Aaron Weiche, CEO @LeadInferno

> Groove transformed our support process, keeping us organized & prioritized. A
> game-changer for our team of ten!
> 
> – Jeff Thorn, CEO @Thorn Technologies

> Groove's streamlined communication, centralized inbox, and customizable
> features made it the perfect customer support solution.
> 
> – Alexey Prudkov, CEO @AdTravel

> Groove's user-friendly and continuous improvement made it the clear choice for
> our volunteer time tracking system
> 
> – James mcbryan, CEO @Track it Forward

> Groove replaced Zendesk for web dev support - intuitive, cost-effective, with
> a valuable knowledge base.
> 
> – Jamie Martin, President & Founder
> @Partners Marketing Group

> Groove's streamlined features empower my team to handle support efficiently,
> freeing me up as the CEO.
> 
> – Jonah Phillips, CEO @Work Sheet Maker

> Switching to Groove was a game-changer. Price, simplicity, and excellent
> design. The Knowledge base and Team Inbox are phenomenal.
> 
> – Andy Johnson, Founder & CEO @High Side

> We found the perfect fit in Groove. Sharing emails, allocating responsibility,
> templates, and efficient workflow - all in one!
> 
> – Brett Giren, President & Co-founder
> @Isibindi Africa Lodges

> It's the perfect solution! Easy tracking, collaboration, and a valuable
> knowledge base for efficient customer support.
> 
> – Jeremy Dagerath, Head of Customer Success
> @C12 Group

> We switched to Groove from Zendesk because of simplicity. No more complexity,
> just personalized emails and great deliverability.
> 
> – Stenn Transeth, Head of Customer Success
> @The Hustle

> Groove stood out with its design and simplicity versus Zendesk. Easy to use,
> customer-centric, and no overwhelming ticket chains.
> 
> – Eric Merckley, Founder & CEO @Echidna Sewing

> Seamless and powerful: Groove transformed our B2B support, simplifying
> teamwork while keeping the personal touch.
> 
> – Alexander Ferguson, CMO @Teraleap

> Groove transformed our agency's workflow, keeping everything tidy, clients
> happy, and projects on track. A game- changer!
> 
> – Jack Manley, Founder @Freestyle Digital

> Groove streamlines our customer service , from anywhere, anytime. It's an
> indispensable tool for our growing coaching company!
> 
> – Sigrun Gudjonsdottir, Founder @Sigrun

> The ultimate solution for us! Easy to use, customizable, and boosts
> productivity while delivering exceptional customer support.
> 
> – Holly Jensen, COO @Cash Practice

Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our
2,000+ customers.


“From day one, it was the professional solution we needed
tostreamlinecommunication and provideefficient support.”
Aaron WeicheCEO @LeadInferno
“Groove'sstreamlinedcommunication,centralized inbox, and customizable features
made it the perfect customer support solution.”
Alexey PrudkovCEO @AdTravel
“Groove'suser-friendly andcontinuous improvementmade it the clear choice for our
volunteer time tracking system”
James mcbryanCEO @Track it Forward
“Groove replaced Zendesk for web dev support -intuitive,cost-effective, with a
valuableknowledge base.”
Jamie MartinPresident & Founder
@Partners Marketing Group
See all our customer stories


HERE’S
5
REASONS WHY GROOVE IS THE BEST HELP DESK SOLUTION FOR YOUR BUSINESS.

1


A POWERFUL SHARED INBOX FOR EMAIL, SOCIAL AND LIVE CHAT.

Groove’s intuitive shared inbox makes it easy for team members to organize,
prioritize and solve customer requests - all in a familiar interface.

 * Conversation assignments so it’s clear who owns what.
 * Collision detection to stop embarrasing double replies.
 * Private internal notes for team members to collaborate.
 * @mentions & notifications to keep the team in the loop.

Take a tour


2


GET MORE EFFICIENT WITH RULES & AUTOMATIONS


SETUP TIME BASED SLA’S

Using our time based conditions along with our business hour functionality, you
can be sure to meet all the SLA’s and escalate if needed.


AUTOMATICALLY ROUTE CONVERSATIONS

Never have your team miss a conversation with automatic, condition based
assigning and load balanced Round Robin.


INSTANT CATEGORIZATION

Automatically categorize and organize your conversations with tags and smart
folders, making managing your inbox an absolute dream...


50+ TEMPLATES

We have over 50+ automation templates that can be set up immediately for your
account in only a few clicks.

3


DELIVER 24/7 SUPPORT WITH A KNOWLEDGE BASE.

Watch support requests dwindle as your customers help themselves - lowering
customer queries by up to 43%

 * Full team access so everyone can contribute to articles.
 * Mobile optimized for easy accessibility on all devices.
 * Complete brand control ensuring your brand looks great.
 * Embeddable widget so your Knowledge base is accessible on every page of your
   website or app.


AI
AI Conversation Summaries

Stay informed about the conversation in an instant with one-click AI-generated
summaries.

AI
Reply assistance

Correct spelling, adjust tone, and enhance grammar and phrasing, all using our
AI tooling within your reply editor.

AI
Conversation Explanations

Allow our generative AI to provide a clear understanding of exactly what the
customer needs from you and your team.

AI
AI Instant Reply Creation

Instantly create perfectly formatted replies from a past conversation with just
a click.

4


POWERFUL AI FEATURES TO HELP YOUR TEAM GET MORE DONE.

Boost your conversations with flawless phrasing, instant insights, and a dash of
efficiency.

Navigate conversations effortlessly, ensure your messaging shines, and let our
AI do the heavy lifting - all just a click away.


5


BRING ALL YOUR TOOLS TOGETHER TO PROVIDE AMAZING SUPPORT.

Tab switching is a thing of the past! Groove’s native integrations make you
hyper productive, allowing you to interact with your favourite tools right from
your inbox.




ALL THE POWER, WITHOUT THE COST

We come with all the powerful features you’re needing, without the huge expense
of some of our competitors.

See all our plans and features
Number of agents: 10

 * 10 Agents
 * 1 Agent
 * 5 Agents
 * 10 Agents
 * 25 Agents

With Groove, on
average you’ll pay…
 * $2,472  per year less
 * $1,188  per year less
 * $1,236  per year less
 * $2,472  per year less
 * $6,192  per year less

 * $120/mo
 * $12/mo
 * $60/mo
 * $120/mo
 * $300/mo

 * $200/mo
 * $20/mo
 * $100/mo
 * $200/mo
 * $500/mo

 * $190/mo
 * $19/mo
 * $95/mo
 * $190/mo
 * $475/mo

 * $590/mo
 * $295/mo**
 * $295/mo
 * $590/mo
 * $1,475/mo

** Front minimum 5 users required charged at $59 per user

Our simple yet powerful helpdesk has a rating of 4.7/5 stars on G2 from our
2,000+ customers.




JOIN 10,000+ SUPPORT AGENTS THAT ELEVATE THEIR ENTIRE SUPPORT EXPERIENCE WITH
ONE STRAIGHTFORWARD PLATFORM. GET STARTED TODAY.

Start your free 7 day trialLarger Team?Get a demo



OUR CUSTOMER SERVICE BENCHMARK REPORT

How awesome is your customer support? Get an in-depth look and compare your
performances to the standards of your industry.

Learn more

The simple, cost effective and very powerful helpdesk made for small to medium
size businesses.

Products
 * Shared Inbox
 * Knowledge Base
 * Integrations
 * Mobile apps
 * All Features

Company
 * Customers
 * About Us
 * Growth Blog
 * Customer Support Blog

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 * Freshdesk

Help & Resources
 * Our Knowledge Base
 * Developer API
 * Customer Service Phrases
 * Customer Service Skills

Self funded, profitable and proud.

All Systems Operational

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