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Effective URL: https://sphera.com/data-processing-policy/
Submission: On July 20 via api from US — Scanned from DE
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* Why Sphera
* Safety
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ESG & SUSTAINABILITY
Sphera's integrated Environmental, Social, and Corporate Governance (ESG)
solution aims to help companies achieve their sustainability goals. The
scalable platform and personalized configuration pave the way for
compliance, reporting and performance improvement. It brings together
disparate data from systems, sensors, and human-derived activities to
provide a normalized, real-time view of ESG performance.
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SOLUTIONS
Corporate Sustainability
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Connect more information and insights across your enterprise with Sphera’s
innovative, integrated risk management platform. SpheraCloud® gets the
right information to the right people at the right time, but also offers an
Integrated Risk Management approach that breaks down information silos.
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SOLUTIONS
Corporate Sustainability
Environmental Accounting
Health & Safety Management
Advanced Risk Assessment
Control of Work
Master Data Management
Chemical Management
Operational Compliance
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EHS&S professionals can simplify compliance obligations and optimize
performance across the enterprise with Sphera’s responsive, configurable
and intuitive cloud-based EHS software platform built on deep domain and
industry expertise.
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Industry operators striving for Operational Excellence can rely on Sphera
to help establish a unified, integrated, technology-driven strategy for
control of work, risk assessment and master data management processes.
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the environment and their bottom line with Sphera’s purpose-built software,
industry-leading regulatory content, and our team of experienced Product
Stewardship experts.
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Industry leaders understand that increasing market pressure from investors,
consumers and regulators requires a new approach to sustainability and
trust Sphera’s team of consultants to support them with proven experience,
technology and data, adapted to meet their unique ESG and sustainability
goals.
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Corporate Sustainability Software
Product Sustainability Software
ALL SOLUTIONS
Use an Integrated Environmental, Social and Governance (ESG) performance
and Risk Management approach to break down information silos and empower
decision-making with powerful predictive and prescriptive capabilities.
Sphera offers SpheraCloud as well as on-premise solutions to meet
customers’ needs in the areas of Environment, Health, Safety &
Sustainability (EHS&S), Operational Risk Management and Product Stewardship
solutions.
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CHEMICALS & LIFE SCIENCES
Comply with complex regulations and proactively identify, connect and
manage risk across the entire life cycle of your chemical and life sciences
products, including R&D, engineering, distribution, sales and marketing and
production.
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Chemical Management
Control of Work
Sustainability
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Advanced Risk Assessment
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handling and disposal of hazardous materials, when you connect information,
innovation and insights to reduce risk and costs across your operations.
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Manage quality and risk across the entire lifecycle of your products to
mitigate costly errors and reduce operational complexities to keep your
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METALS & MINING
Find and mitigate risks that pose a threat to operations, employees or the
community while meeting operating margin goals and responding to the new
market dynamics driven by increased pressure for Sustainable Development.
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Master Data Management
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Proactively manage risk, achieve compliance, drive sustainable performance
and keep your people and assets safe with solutions that help consistently
assess and manage risk across the enterprise and deliver an accurate view
of system conditions.
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Respond to regulatory requirements, lower operating margins, aging
technology and new business models with technology that helps you
understand and manage risk to improve operational efficiency and financial
performance.
SOLUTIONS
Advanced Risk Assessment
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RETAIL AND CONSUMER GOODS
Meet increasing consumer demand for safe and sustainable products and
reduce the risk of plant shutdowns and product recalls by connecting
productivity, safety and sustainability risks across your enterprise.
SOLUTIONS
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*
DATA PROCESSING POLICY
1 INTRODUCTION
1.1 SCOPE
This policy applies to all users who have legitimate need to access sensitive
data including but not limited to the processing of data for customers and
colleagues.
1.2 PURPOSE
In the course of providing services, Sphera may receive, store, and manage
sensitive data on Sphera systems. Due to contractual, legal, and regulatory
obligations, Sphera must maintain strict confidentiality of such data at all
times. This policy communicates Sphera’s expectations with respect to the
transmittal, storage, processing, retention, protection, and disposal of
sensitive data provided to Sphera in the course of doing business. This policy,
effective as of October 1, 2019, states the policies of Sphera Solutions, Inc.,
a Delaware corporation (“Sphera”), regarding Personal Information.
1.3 DEFINITIONS
Users – Sphera employees, contractors, partners, candidates, or any third party
that does business with Sphera.
Sensitive Data – Any data that is classified as Restricted or as Client data.
2 POLICY
The use of Sensitive data should always be treated with the utmost care and is
governed according to Sphera’s Data Classification policy. As the safeguarding
of Sensitive Data is critical to Sphera’s business, all questions regarding
proper care of Sensitive Data should be directed to Sphera’s Data Protection
Officer at dpo@sphera.com.
3 SENSITIVE DATA
3.1 DATA PROTECTION
Sphera will comply with data protection law and principles outlined in the
General Data Protection Regulation(“GDPR”), which means that Sensitive Data will
be:
* Used lawfully, fairly and in a transparent way.
* Collected only for valid purposes and not used in any way that is
incompatible with those purposes.
* Accurate and kept up to date.
* Maintained only for as long as necessary.
* Kept securely and protected against unauthorized or unlawful processing and
against loss or destruction using appropriate technical and organizational
measures.
Sphera follows best practices and has processes in place that follow GDPR
guidelines. All Sensitive Data held within the company is under the control of
Sphera’s Data Classification Policy which covers the handling of any internal or
Sensitive Data within the organization.
3.2 DATA TRANSMITTAL
When transmitting Sensitive Data in Sphera systems, the following requirements
are adhered to in order to maintain data confidentiality:
* Process Sensitive Data only for the purposes specifically authorized strictly
in accordance with the Services provided and in compliance with Applicable
Data Protection Laws
* Prior to transmittal to Sphera, Sensitive Data should be scrubbed, to
eliminate transmittal of data not pertinent to the original purpose.
* Sensitive Data containing Personably Identifiable Information (PII) Data or
Payment Card Industry (PCI) Data should only be transmitted to Sphera when it
is determined the use of such data is critical to accomplishing a specific
task.
* Sensitive Data must be encrypted at all times using NIST approved encryption
algorithms and key lengths.
* When using symmetric encryption, key exchange must be done in a secure
fashion, using a communication channel separate from the channel used for
data exchange.
* Electronic data transmittal must use a secure file transfer protocol (e.g.
SFTP).
* Data transmittal using physical media must be done via secure courier and the
data must be encrypted with NIST approved encryption algorithms.
* Sensitive Data contained on physical media should be destroyed following
Sphera’s Data Destruction policy.
* Cooperate in any investigation by a governmental or regulatory authority or
any internal investigation regarding the processing of sensitive data.
3.3 DATA STORAGE
While engaged in projects that require storage of Sensitive Data on Sphera
systems, data storage should adhere to the following requirements:
* Installation of Sensitive Data on systems not owned by Sphera must be
approved by Sphera’s Chief Information Security Officer.
* If not done prior to transmittal, Sensitive Data should be scrubbed
immediately upon storage, to eliminate storage of data not related to the
orignally purpose of processing.
* Sensitive Data must be stored in a manner that ensures it is sufficiently
segregated from other data, to ensure proper access controls.
* Hard disks containing Sensitive Data must use disk level encryption
consistent with current industry best practices.
* All systems housing Sensitive Data must have active Anti-Virus Protection and
must adhere to Sphera’s Vulnerability Management policy.
* Sphera Colleagues must not store Sensitive Data on their company desktop or
mobile device.
3.4 DATA PRIVACY
Sphera ensures it only uses third parties other personnel who:
* Are bound to observe data and telecommunications secrecy under Applicable
Data Protection Laws,
* Have received appropriate training on their responsibilities,
* Are required to keep Sensitive Data strictly confidential and subject to
confidentiality obligations that survive the termination of the
Representative’s and other personnel’s engagement. Sphera shall not permit
any person to process Sensitive Data who is not under such a duty of
confidentiality.
* Sphera shall not disclose any Sensitive Data to any third-party without prior
written consent.
* Sphera shall not engage or permit any third-party or subcontractor to access
or process Sensitive Data without prior notice, except that Sphera may use
the specified Sphera Representatives and Sub processors to provide and
support Sphera in accordance with the provisions in this policy.
3.5 DATA ACCESS
To ensure confidentiality of Sensitive Data processed by Sphera, access to
Sensitive Data must be strictly enforced at all times.
* Access to Sensitive Data must only be granted to Sphera Colleagues who have a
legitimate purpose for such data access.
* Access to Sensitive Data is to be granted such that only the minimum access
rights required to accomplish an assigned task or role is met.
* Sphera Colleagues accessing Sensitive Data must use unique credentials and
adhere to Sphera’s Password policy.
* Sphera Colleagues should not leave their computers unattended while having an
open connection to a system containing Sensitive data.
* Sphera Colleagues must terminate connections to systems housing Sensitive
Data immediately upon completion of work.
* All access to PII Data and PCI Data must be logged.
3.6 DATA RETENTION AND DESTRUCTION
Sphera recognizes that the efficient management of its data and records is
necessary to support its core business functions, to comply with its legal,
statutory and regulatory obligations, to ensure the protection of personal
information and to enable the effective management of the organisation.
This policy and related documents meet the standards and expectations set out by
contractual and legal requirements and has been developed to meet the best
practices of business records management, with the aim of ensuring a structured
approach to document control.
Effective and adequate records and data management is necessary to:
* Ensure that the business conducts itself in a structured, efficient and
accountable manner
* Ensure that the business realises best value through improvements in the
quality and flow of information and greater coordination of records and
storage systems
* Support core business functions and provide evidence of conduct and the
appropriate maintenance of systems, tools, resources and processes
* Meet legislative, statutory and regulatory requirements
* Deliver services to, and protect the interests of, users in a consistent and
equitable manner
* Assist in document policy formation and managerial decision making
* Provide continuity in the event of a disaster or security breach
* Protection personal information and data subject rights
* Avoid inaccurate or misleading data and minimise risks to personal
information
* Erase data in accordance with the legislative and regulatory requirements
Information held for longer than is necessary carries additional risk and cost
and can breach data protection rules and principles. The Company only ever
retains records and information for legitimate or legal business reasons and
always comply fully with the data protection laws, guidance and best practice.
It is important that Sensitive Data is disposed of properly upon completion of
the defined project for which the data was processed.
* All copies of Sensitive Data must be securely deleted.
* All Sensitive Data stored on removable media must be deleted following
Sphera’s Data Destruction policy.
3.7 WHAT KINDS OF INFORMATION DOES SPHERA PROCESS?
We process a different kind of information depending on how you are engaging
with us. These data include Personal Information, Usage Information, and User
Generated Information.
* Personal Information is any data that identifies or describes you or another
individual. Personal Information often relates to an individual’s person,
communications, movements and surroundings, and behaviors online and in the
real world. This information need not directly connect to a known or
identifiable individual. Data associated with proxies for individuals like a
device serial number or an account number can also be Personal Information
when it describes or otherwise relates to the person, communications,
movements and surroundings, and behaviors of the person or people who use the
device, account, or other proxy. Some examples of Personal Information we may
process include your name and contact information, your government ID
numbers, your payment card or bank information, photos of you, and so on. We
obtain Personal Information by collecting it directly from you, such as
through online forms on our websites or through our product registration and
User service systems; through reports created using our products and
services; through automated methods integrated into our products, services,
and websites; and from third parties we have contracted with.
* Usage Information is data generated by your use of a Sphera product, service,
or website. When you visit a Sphera website, your browsing generates
information like logs that include information about what pages you visited,
what content you interacted with, and when you visit pages and interact with
elements on them. Sphera products and services and their associated software
like web portals, mobile applications, and other tools may also generate
information when you use them. We may collect this information and use it as
described in this policy. This information can include data about how often
you use our products, performance related information like crashes and memory
consumption, information about how you interact with our user interfaces, and
other information related to the way our products and services are
performing.
* Our websites, products, and services, as well as the tools, applications, and
software associated with them, may let you create your own content and upload
it to your Sphera products or incorporate it into work product generated by
your use of Sphera services. This User Generated Information varies depending
on what products, services, or websites you are interacting with but examples
include messages you send to us via our websites; search queries; photos,
videos, and sound recordings you create with our mobile applications; and
reports, charts, and other documents you create using our products; and the
work product produced by engaging Sphera services. User Generated Information
may also include Personal Information, for example when a user of one of our
products submits a report relating to an incident you and others may have
been involved in.
3.8 WHAT DO WE DO WITH INFORMATION WE PROCESS?
When we process information, we do so in order to fulfill our legitimate
business purposes. These include:
* Delivering requested functionality. Many features of our products, services,
and websites process information in response to your requests. For example,
when you create an account, we collect Personal Information like your email
address, password, and profile information so you can log into our websites
and use our products and services. If you use our websites to communicate
with us, we collect Personal Information and User Generated information like
your name, contact information, and message content and make it available to
the people who will be responding to you. When you browse our websites or use
our tools, applications, and other software we collect User Generated
Information you make available to us in order to incorporate it into reports
and other documents you wish to create (which are themselves User Generated
Information). If you use LinkedIn’s EasyApply to apply to a job opening,
we’ll receive a link to your profile. This is used by our HR and Recruiting
team to help us efficiently assess your skills and qualifications for the
role you’ve applied for.
* Protecting our rights. When we license software products to you, we reserve
the right to collect Personal Information like your account credentials and
information about the computers and mobile devices you use to access licensed
products and Usage Information like the number of unique users logging into
our software in order to monitor compliance with the terms of our license
agreements with our users.
* Supporting our users. We collect Usage Information like errors that occur
when you use our products, services, and websites and logs that describe when
and how you interact with our user interfaces so we can better diagnose and
resolve technical problems you may experience.
* Improving our products, services, and websites. We may use Personal
Information we have collected to ask you to participate in surveys, focus
groups, and other forums where we will solicit feedback about your user
experience. We may also collect and use anonymous Usage Information about
errors and interactions with our user interfaces and excerpts from User
Generated Information like support and service requests. We use this
information to identify, prioritize, and develop patches, enhancements, and
other improvements to our products, services, and websites as well as to
create new products and services responsive to our users’ needs.
* Promoting our products, and services.We use Personal Information we collect
from our websites, events we sponsor online and in person, from downloads of
publications we make available ourselves or through partners to identify
potential users for our products and services and to contact them to initiate
sales efforts. We also use Personal Information we have collected from
existing users along with Usage Information about how their users interact
with our products and services and User Generated Information like issues you
have raised with our support teams to identify other Sphera products and
services our users might be interested in and to reach out to them to discuss
new business. We may supplement Personal Information we have collected with
information we get from third parties in order to improve our data about
potential leads.
3.9 HOW DO WE SECURE INFORMATION WE PROCESS?
When we collect and store information on our systems as described in this
policy, we apply reasonable and appropriate administrative, physical, and
technical safeguards to detect and prevent unauthorized access, disclosure, use,
and loss of Personal and User Generated Information. These safeguards include
monitoring and auditing of our IT infrastructure, encryption of files in transit
and at rest, strong password policies, limiting access to User Generated and
Personal Information to personnel with a legitimate business purpose, and where
applicable, data protection training for our personnel. When our users choose to
host our products within their own networks, Personal and User Generated
Information are wholly User controlled and subject to their individual security
practices.
In the event that we discover or reasonably suspect that there has been
unauthorized access, disclosure, use, loss, or other processing of your Personal
or User Generated Information (a “security incident”) we will notify you by
email address we have on file within a reasonable period of time.
No safeguards are 100 percent effective. While our safeguards offer a reasonable
and appropriate level of protection to information that we process, we do not
warrant or guarantee that data we process will never be affected by a security
incident.
3.10 HOW DO WE USE COOKIES AND OTHER ONLINE TRACKING TECHNOLOGIES?
Cookies, web beacons, and similar local objects are small files that record or
collect information. Our websites place them on your computer when you visit
them. Our service providers collect information that these local objects place
on your computer and use that information as described by this policy. We also
use local objects to record personalized preferences like saving your login
information for the next time you visit our site or to set language preferences.
You can learn more about the way we use local objects by reviewing our Cookies
Policy.
3.11 WHAT DO WE DO WITH CHILDREN’S PERSONAL INFORMATION?
Our products, services, and websites are not intended for use by children. We
never intentionally collect information from children. If we discover that we
have collected a child’s Personal Information intentionally we will delete it.
3.12 WHO DO WE SHARE INFORMATION WITH?
We will make information we have collected available to third parties under the
following circumstances:
* Where required by law. We will make information available to government
agencies who serve us with valid legal process. If this information includes
Personal Information or your proprietary User Generated Information, we will
notify you of governmental requests for information where permitted to do so
by law.
* Where we have relationships with service providers. We may partner with third
parties in the ordinary course of our business to perform services or provide
product functionality on our behalf. Examples include recruitment software
providers; payment processors; hosting providers; marketing and market
research providers; resellers of our products and services; data brokers who
help us supplement our records with publicly available information; and call
center and other service providers supporting our User service personnel. Our
contracts with service providers require them to implement reasonable and
appropriate safeguards for information we share with them and limit their
rights to use that information to purposes consistent with this policy.
* In order to protect our rights or the rights of third parties. We may share
information with legal counsel, auditors, and related service providers in
the course of evaluating or pursuing potential claims involving enforcement
of our or third parties’ contractual and other legal rights. We will take
steps to ensure that we disclose only the information necessary for this
purpose and impose confidentiality obligations and use restrictions
consistent with this policy where appropriate.
* With Sphera affiliates around the world. We have personnel and operations in
countries around the world who work together to deliver products and services
and process information as described in this policy. These affiliates may be
located in countries other than the one where you reside, including the
United States. Laws governing processing of information, including Personal
Information, vary from country to country and may differ from the laws
applicable in your home country. All Sphera affiliates and personnel comply
with the terms of this policy when processing information. Your use of our
products, services, and websites constitutes your permission for us to share
information with our affiliates without restriction.
3.13 SPECIAL CATEGORY DATA
Owing to the products, services or treatments that we offer, Sphera sometimes
needs to process sensitive personal information (known as special category data)
as carrying out the performance of a contract on behalf of the controller. Where
such information is processed, we will only do to on behalf of the controller
only for the specified purpose.
3.14 WHAT ARE MY RIGHTS UNDER THIS POLICY?
You have the right to access, modify, and object to the processing of Personal
Information we have collected from you. Your Personal Information is available
by logging into your account. You can update your information whenever you like.
You also have the right to restrict any information we process and can make
other changes or delete your account and the Personal Information associated
with it by contacting us via the Sphera Customer Network.
You have the right to export Personal Information and Customer Generated
Information we process for you as a Customer. Your customer care representative
can assist you with these requests.
You have the right to opt into and out of receiving marketing communications
from us. When we collect Personal Information, we will give you the opportunity
to decide whether or not you want to receive marketing communications from us.
No matter what you decide, you will have the opportunity to change your mind
later. Your decisions with respect to marketing communications will not affect
your ability to receive communications that are based on existing business
relationships like customer satisfaction outreach, acknowledgement of
transactions, customer service follow-up, and so on.
You have the right to lodge a compliant with the supervising authority where
applicable.
You have the right to withdrawal your consent at any time.
You have a right to be notified of changes to this policy. If we make material
changes that affect the rights and/or responsibilities described in this policy,
we will publish notice of changes to our websites. Sphera users will also
receive notices via the Sphera Customer Network. If you continue to use our
products, services, or websites we will consider that acceptance of the changes.
3.15 DATA SUBJECT REQUEST
Upon request, and to the extent such information is available to Sphera, Sphera
shall provide reasonable cooperation and assistance reasonably requested to
fulfill obligations under the GDPR to perform data protection impact
assessment(s) related to the use of services.
3.16 CLIENT RESPONSIBILITIES
Client shall, as a condition precedent to Sphera Processing any Sensitive data,
* Inform all Data Subjects concerned of the Processing of their Personal Data
pursuant to the Agreement(s) and, where required by Applicable Data
Protection Laws, such Data Subjects have given their unambiguous consent to
such processing in accordance with Applicable Data Protection Laws.
* Grant Sphera Representatives and Sub processors the right to process
Sensitive Data in accordance with the services being carried out.
4 USER DATA
Sphera is committed to protecting and respecting it’s Users privacy. This
section (along with any other documents mentioned) lays out how sensitive data
is collected, the various ways in which it is provided, and how Sensitive Data
flows throughout Sphera. Please read the following section carefully.
4.1 THE CATEGORIES OF DATA SPHERA COLLECTS
Sphera will collect, use, and store the following categories of personal data
that is necessary for employment at Sphera Solutions:
* Any information on the submitted resume
* Data provided to Sphera from the online job portal
* Onboarding documents
* Personal information e.g. First/Last name
* Contact details e.g. Telephone number
* Address information
* Current office and Job information e.g. Current Job Title
* Emergency contacts
* Tax forms and relevant supporting documents
4.2 HOW DOES SPHERA COLLECT PERSONAL DATA?
Sphera collects personal data about users from the following sources:
* Directly from the user
* From publicly accessible sources, such as LinkedIn, etc., where Sphera
collects a user’s full name, email, work history, and other data included in
the social media profile
4.3 HOW DOES SPHERA USE PERSONAL DATA?
Sphera will use the personal data to:
* Assess if the user’s skills will be able to fulfill the role that they
applied to.
* Carry out background and reference checks where applicable.
* Communicate relevant recruitment process details via email or phone.
* Validate employment eligibility.
* Enroll in employment benefits and payroll.
* Used for future job opportunities.
It is in Sphera’s legitimate interests to decide whether to hire a user as it
would be beneficial to select a suitable colleague to fill that role.
4.4 SPECIAL CATEGORY DATA
Owing to the products, services or treatments that we offer, Sphera sometimes
needs to process sensitive personal information (known as special category data)
about you in order for you to become an employee at Sphera. Where we collect
such information, we will only request and process the minimum necessary for the
specified purpose and identify a compliant legal basis for doing so
4.5 HOW DO I CONTACT YOU WITH QUESTIONS OR REQUESTS RELATING TO THIS POLICY?
If you are a registered Sphera User, the best way to contact us is to via the
Sphera Customer Network. Our Customer service team will open a case number and
get your question or request to the right personnel who can assist you. They
will also track progress of your case to ensure that it gets resolved. If you
don’t have an account on the Sphera Customer Network, you can use the “Contact
Us” form on the home page.
Additionally, you may reach us at our privacy offices via email at:
dpo@sphera.com.
WHAT ARE LOCAL OBJECTS?
Local objects are small files that our websites download to your device when you
visit us online. They are linked to your browser and hold a small amount of
information about the way you interact with our websites.
WHAT DO YOU DO WITH THEM
We use local objects for the purposes described in our Data Processing Policy.
Here are some examples.
* To save your preferences and settings. You can, if you wish, choose to save
certain website settings based on your preferences. Examples include saving
your user name and password to make future logins easier and remembering
other preferences. These objects are tied to your browser. If you delete
cookies and other local objects with your browser settings you will lose any
stored preferences you might have set up.
* To help us learn how well our websites are working. We collect information
about pages you visit, how long you spend on our pages, and the way you
interact with content. We use this information to help us improve our
websites and display the best content.
* To enable you to communicate with us. Local objects enable us to connect you
with chat operators to get answers to your questions about our products and
services. These objects ensure that we have your name and contact information
in case we need to follow up.
* To promote our products and services. If you visit one of our websites, we
may place a local object on your device that enables us to display ads for
our products and services on other websites you visit.
WHAT THIRD PARTIES DO YOU WORK WITH?
We rely on third party service providers to manage local objects and the
information they collect.
* Salesforce Pardot is our primary digital marketing automation platform for
email marketing, form captures, and analytics. All our web forms use Pardot
to collect and store data. Pardot also stores data collected by a number of
our other service providers who place local objects on our web pages.
* Google Analytics is our primary web analytics tool. It collects “clickstream”
information when you use our websites that consists of information about the
pages you visit, how long you spend there, and what you do on each page.
* Olark lets you chat with people on our sales team and discuss our products
and services. It uses local objects to gather information about you from the
open Internet to help our representatives better answer your questions.
* On24 hosts our webinars and lets you register for them. On24 uses local
objects to store your information so we can send you reminders about upcoming
events. The platform also tracks user activity during webinars like logging
whether you attended, what materials you downloaded, and how long you stayed
logged in.
* Wistia hosts our videos. It uses local objects to collect information about
your device and monitor how long you spend watching our videos.
* AdRoll uses a cookie to let us display ads for our products and services on
other sites you visit.
* Crazy Egg collects information on what you click and how much you scroll on
our websites. We use this information to determine how engaging our website
content is.
* Local objects from Facebook, Linkedin, and Twitter let you share Sphera
website content with others via social media and interact with other social
media users. They also provide information about how you interact with Sphera
websites to those social networks so they can display more relevant
advertising to you based on what you did on our websites.
WHAT ARE MY CHOICES?
You can always use your browser settings and other tools you can choose to
install to control how your devices interact with cookies and other local
objects. Your browser may also allow you to set a “Do Not Track” setting. If you
block local objects like cookies, you may not be able to use certain features of
our websites. Our websites may not be able to respond to Do Not Track settings
from all browsers. If you want to learn more about how you can control different
types of local objects, you can visit any of the following links.
* Adobe Flash Player lets you manage local objects known as “Flash Cookies.”
Learn more.
* Browsers include settings that let you control some kinds of local objects.
You can learn more about these settings for Chrome, Firefox, Microsoft Edge
and Internet Explorer, and Safari.
* The Digital Advertising Alliance’s consumer choice page provides information
on behavioral advertising. Their “Protect my Choices” tool enables you to
save your preferences regarding how Alliance members can use local objects.
* Google Analytics provides information about how Google uses data that it
collects via local objects and provides an ad settings manager and an opt out
tool for most browsers.
* The Network Advertising Initiative’s Consumer Opt-Out
page provides information and resources on how to control participating
companies’ use of local objects for advertising purposes.
HOW LONG DO YOU RETAIN DATA?
We retain information collected from local objects for varying lengths of time
depending on what the data are and the kind of object that collected them. Some
only last for the duration of one visit to a Sphera website. Others will last
for anywhere between a couple of weeks to several months or indefinitely.
HOW DO I CONTACT YOU WITH QUESTIONS OR REQUESTS RELATING TO THIS POLICY?
If you are a registered Sphera customer, the best way to contact us is to via
the Sphera Customer Network. Our customer service team will open a case number
and get your question or request to the right personnel who can assist you. They
will also track progress of your case to ensure that it gets resolved. If you
don’t have an account on the Sphera Customer Network you can use the “Contact
Us” form on the home page.
You may also reach us by mail at:
Sphera Solutions, Inc.
ATTN: Legal Department
130 E Randolph Street #1900
Chicago, IL 60601
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Respond to regulatory requirements, lower operating margins, aging
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RETAIL AND CONSUMER GOODS
Meet increasing consumer demand for safe and sustainable products and
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