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PRIVACY NOTICE

This Privacy Notice describes the ways in which Pegasystems (“Pega,” “we”,
“our”, or “us”) may collect, process, use, and disclose information about you
through the websites, social media properties, applications, contractual and
precontractual activities,  other online services operated by us, and
Pega-hosted events (collectively, the “ Services”), and the choices you can make
about the way your information is collected and processed through the  Services.
By using any  Service, you consent to the processing of your information as set
forth in this Privacy Notice, now and as may be amended by us from time to time.

This Privacy Notice does not apply to any third-party applications or software
that integrates with the Services, or any third-party products or services. We
enter into contracts with our customers (“Customers”) for Pega products and
services. The processing of personal information in the context of Customer
applications (“Customer Application”) that are built on or incorporate Pega
software or cloud services is controlled by the Customer and is subject to the
Customer’s privacy policy and practices, which may differ from this policy.


TABLE OF CONTENTS


 * WHAT INFORMATION DO WE COLLECT AND RECIEVE?


 * 1. DIRECT INTERACTIONS


 * 2. AUTOMATED INTERACTIONS


 * 3. PUBLICLY AVAILABLE DATA / DATA FROM THIRD PARTIES


 * HOW DO WE USE THIS INFORMATION?


 * UNDER WHAT CIRCUMSTANCES DO WE DISCLOSE THIS INFORMATION?


 * HOW IS YOUR INFORMATION SECURED?


 * WHERE IS THIS INFORMATION PROCESSED?


 * INTERNATIONAL TRANSFERS FROM THE EUROPEAN UNION


 * PEGA APPS


 * CONTROLLER OF DATA


 * DATA RETENTION


 * YOUR CHOICES


 * YOUR RIGHTS


 * CHILDREN'S INFORMATION


 * CHANGES TO THIS PRIVACY NOTICE


 * CONTACT US


WHAT INFORMATION DO WE COLLECT AND RECEIVE?

We and our service providers may collect and receive both personal information
and other information from a variety of sources that generally fall into three
categories:

 1. Direct Interactions: Data from your use of, and interaction with us through,
    any  Service, social media channel and/or other activity such as account
    creation, Customer support requests, interactions related to a pending or
    signed contract or testing,  submissions of registrations and posting to
    forums, or sales inquiries and transactions.
 2. Automated Interactions: Data from the use of technologies such as electronic
    communication protocols, cookies, embedded URLs or pixels, or widgets,
    buttons and tools.
 3. Publicly Available Data / Data from Third Parties: Data from automated
    interactions on non-Pega websites, or other data you may have made publicly
    available, such as social media posts, or data provided by third party
    sources, such as marketing lists, partner referrals, or data aggregators.


1. DIRECT INTERACTIONS

You, or the organization you work for, may submit data that includes your name,
contact information such as a physical address, email address, phone number,
username, password, employer and job title, activity logs, and registration
information to us when using the  Services. We also collect and receive
information when you:

 * create a Pega account;
 * participate in our message boards and discussion forums;
 * interact with us on social media or the  Services;
 * apply for a job (our Candidate Privacy Notices can be found here; 
 * make a purchase (e.g., purchase credits for use at Pega Academy);
 * participate in polls and surveys; register for events and self-study courses;
 * sign up to receive electronic newsletters and other materials;
 * download or request software, product upgrades, reports, and other
   information;
 * submit a partner or reseller diligence questionnaire;
 * submit an RFP or customer questionnaire;
 * interact with us in relation to a pending or signed contract or testing;
 * participate in Pega World or similar events;
 * submit an application for Pega Ventures; or
 * contact us with a question, comment, or request, including requests for
   technical support.

The information that you provide us may include one or more of the following:

 * your name, your photograph, your title, your company, and contact information
   such as your physical address, email address and phone number;
 * username, password, and other registration information;
 * transaction-related information;
 * information you provide when submitting a support request;
 * information you provide when submitting an employment application;
 * information you provide when you make a request or otherwise contact us;
 * information about your business, business plans and other items or materials
   contained in your application for Pega Ventures and other partner programs;
   and
 * any other information you choose to make public on the  as part of the
   contractual or precontractual relationship or as related to the  Services
   (e.g., information shared with other users on Pega Community, Pega Mesh, the
   Pega Discovery Network, www.pega.com, and other online communities
   (collectively, “Online Communities”).

When you use a Service, we will collect and store information about your use of
these Services, including contracts you negotiate and sign, RFPs and
questionnaire you submit, Pega events you attend, Pega communities in which you
participate, courses you have registered for, courses you have completed, and
certifications that you have received.


2. AUTOMATED INTERACTIONS

We and our service providers may automatically collect certain technical
information from your computer or mobile device, or, in the case of specified
events, geolocation information via a RFID badge (limited to the event premises
and with the consent of the individual in question) over time and across
different websites when you use  Services, such as your Internet Protocol
address, the geolocation associated with your IP address, your browser type,
your operating system, the pages you view on the  Service, the pages you view
immediately before and after you access the  Service, and the search terms you
enter on the  Service. This information allows us to recognize you and
personalize your experience if you return to a Service, to improve the  Services
and the products and services we provide, and to provide you with advertisements
targeted to your interests (commonly referred to as “Targeted Advertisements”).
We and our service providers may collect and store this information using
“cookies,” which are small text files that many websites save on your computer
when you visit and access when you return, or similar technologies. For more
information about the use of cookies on the  Services, please review your Cookie
Preferences, available by clicking on the Cookie Preferences link on
www.pega.com.

We and our service providers also use Google Analytics, which collects and
processes certain technical information from your computer or mobile device such
as the web address of the page that you are visiting and your Internet Protocol
address. More information can be found at “How Google uses data when you use our
partners’ sites or apps,” located at
https://www.google.com/policies/privacy/partners. To opt out from collection of
your information via Google Analytics, please visit
https://tools.google.com/dlpage/gaoptout.

To customize your experience, our mobile applications may collect precise
information about the location of your mobile device, but only with your express
consent. Once you have consented to the collection of the precise location of
your mobile device, you may adjust this consent by managing your location
services preferences through the settings of your mobile device.


3. PUBLICLY AVAILABLE DATA / DATA FROM THIRD PARTIES

We may collect or receive business-related information about you from public
sources and various third-parties, including providers of marketing lists.
Information from public sources may include business contact data obtained from
search information providers such as Google or social media such as LinkedIn. On
occasion, we may purchase third-party marketing lists of business contact data
to send direct marketing communications. Pega may also receive personnel contact
details and other relevant personal information from our customers, partners,
and vendors to facilitate and administer our business relationships with such
parties.


HOW DO WE USE THIS INFORMATION?

Personal data transferred to us by a Customer (“Customer Data”) will be
processed in accordance with the Customer’s instructions as set forth in our
contract with that Customer (“Customer Agreement”), and as required by
applicable law.  Customer may use our cloud service to: grant and remove access
to a Customer Application; assign roles and configure settings, access, modify,
export, share and remove Customer Data; and otherwise apply its policies to the
Customer Application. If your personal information is being processed as
Customer Data and you wish to exercise any rights you may have to access,
correct, update, port or delete such personal information, please inquire
directly with the Customer.

We may process and use your personal data and other information that we collect
or receive for a number of purposes as necessary to fulfill contractual
obligations and other lawful bases, such as our legitimate interest in engaging
in commerce, offering products and services, performing due diligence on
customers, prospects and business partners, preventing fraud, ensuring
information and network security, conducting direct marketing and complying with
industry practices, including:

 * delivering and performing a Service;
 * providing you with the products, pricing, services, or information you
   request;
 * supporting your Customer, vendor, or partner relationship with us (e.g.,
   notifying you of a product update or for billing, account management and
   other administrative matters);
 * processing any transactions you have authorized;
 * processing an employment application;
 * verifying your identity;
 * evaluating your application for Pega Ventures and other partner programs;
 * providing you with information about a Service or required notices;
 * delivering Targeted Advertisements and other marketing communications,
   promotional materials, or advertisements that may be of interest to you
   (e.g., if you view a webpage about a particular product or service, we or a
   service provider of ours may later display an advertisement for a related
   product or service on a different webpage that you visit through an  Service
   or on another website that has a relationship with the service provider);
 * allowing us to improve a Service and the products and services we provide,
   such as by better tailoring our content to users’ needs and interests;
 * developing new products, facilitating product, software and applications
   development and conducting research, analysis, studies or surveys and
   identifying usage trends;
 * generating and analyzing statistics about your use of a Service; and
 * detecting, preventing, and responding to fraud, intellectual property
   infringement, violations of our Terms of Use, violations of law, or other
   misuse of a Service.

We may use your personal information to interact with you on third party social
networks. Our interactions with you on a third-party social network is subject
to that network’s privacy policies and terms of use.

We provide social computing tools on some of our websites to enable online
sharing and collaboration among members who have registered to use them. These
include forums, wikis, blogs and other social media platforms. Information will
be subject to and protected in accordance with this Privacy Notice, except for
the information that is automatically made available to other participants as
part of your profile or information you post on blogs and forums.

We may combine or aggregate any of the information we collect or receive through
the  Services or elsewhere (e.g., through telephone, email, interactions on
social media, or personal contact with us or our employees, product
registration, call centers, or public events such as trade shows or seminars)
for the purposes listed above.

When you make a purchase using a credit card on the Services, your credit card
information is transmitted directly to our third-party payment processor. We do
not store your credit card information and the third-party payment processor
does not share your credit card information with us.

If you submit an application for Pega Ventures or other partner programs, we may
use your application and all information and materials included in your
application for conducting due diligence, evaluating potential business
transactions and tracking applicants, founders, investors and companies.

To the extent that our processing of your personal data is subject to the
General Data Protection Regulation or other privacy laws which so allow, we may
rely on the legal bases described above to process your personal data. We may
also process your personal data for direct marketing purposes and for
administration of contractual and precontractual relationships and you have a
right to object to our use of your personal data for this purpose at any time.

If you believe our processing of your personal data is inconsistent with
applicable data protection laws, you may lodge a complaint with your local
supervisory data protection authority.


UNDER WHAT CIRCUMSTANCES DO WE DISCLOSE THIS INFORMATION?

We may disclose the information we collect and receive about you to:

 * our affiliates and subsidiaries worldwide for business purposes, including
   customer support, contractual and precontractual administration, marketing,
   technical operations and account management purposes;
 * respond to requests from third parties to verify your Pega certification(s);
 * service providers and suppliers worldwide who work on our behalf and who have
   agreed to keep the information confidential and use the information solely to
   carry out the services that they are performing for us, including hosting,
   storage, data analysis, implementation, and assisting us with reviewing your
   application for Pega Ventures and other partner programs;
 * third parties worldwide for our marketing, advertising, events, promotions or
   other similar purposes, including third party data enrichment providers, who
   help us keep your business contact information (e.g. name, title, company,
   work email address, etc.) complete, current and accurate;
 * your employer if it is our Customer or partner;
 * other users of our  Services, consistent with your privacy settings;
 * as required by law, such as to comply with a subpoena or other legal process,
   a court order, or government reporting obligations;
 * other third parties with your consent;
 * when we believe in good faith that disclosure is necessary (a) to protect our
   rights, the integrity of any  Service, or your safety or the safety of
   others, or (b) to detect, prevent, or respond to fraud, intellectual property
   infringement, violations of our Terms of Use, violations of law, or other
   misuse of any  Service; and
 * service providers, advisors, and other third parties worldwide to the extent
   reasonably necessary to proceed with the negotiation or completion of a
   merger, acquisition, financing, public offering of securities,
   reorganization, or sale of all or a portion of our assets.

In addition, we may share de-identified information, such as reports on user
demographics and traffic patterns, with third parties. We will not sell, rent,
or lease information that can personally identify you to others except as
described in this Privacy Notice.

We may enable you to post information to certain parts of the  Services, such as
the Online Communities. Information you disclose through any Online Communities
may be publicly available. We urge you to exercise discretion and caution when
deciding to disclose personal information, or any other information, through any
Online Community. By using any Service you agree to adhere to all applicable
copyright laws.

A Service also may contain links to third-party websites and applications for
your convenience and information. We do not control those third-party websites
and applications or their privacy practices, which may differ from our own. You
acknowledge and agree that we are not responsible for the collection and use of
your information by third-party websites and applications that are not under our
control, and such information is not governed by this Privacy Notice.


HOW IS YOUR INFORMATION SECURED?

We strive to maintain reasonable and appropriate administrative, technical, and
physical safeguards designed to safeguard the information collected by the
Services from loss, misuse, and unauthorized access, disclosure, alteration and
destruction, taking into account the risks involved in the processing and the
nature of the information. However, no information system can be 100% secure, so
we cannot guarantee the absolute security of your information. Moreover, we are
not responsible for the security of information you transmit to the Services
over networks that we do not control, including the Internet and wireless
networks.


WHERE IS THIS INFORMATION PROCESSED?

Information collected through the Services will be processed using resources and
servers located in various countries around the world, including Australia,
Brazil, Canada, United Kingdom, Germany, Ireland, Japan, Singapore and the
United States. Therefore, your personal information may be transferred,
processed and stored outside the country where your information was collected by
using or attending a Service. By using a Service, you consent to such transfer
to, and processing and storage in, the United States and other countries.


INTERNATIONAL TRANSFERS FROM THE EUROPEAN UNION

Your information may be transferred by us, our affiliates and/or third parties
outside the country in which you are located, including the United States. Such
countries may not offer the same level of protection as in other parts of the
world in terms of data protection and privacy regulations. By providing us your
information and confirming your consent, you agree to such transfer and/or
processing. We will take all steps reasonably necessary to ensure that your data
is transferred and processed securely in accordance with the terms of this
notice. 

In addition to the Standard Contractual Clauses in place between us and our
affiliates within and outside the EU, we comply with the EU-U.S. and the Swiss –
U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of personal
information transferred from the European Union, the United Kingdom, and/or
Switzerland, as applicable, to the United States in reliance on Privacy Shield.
We have certified to the Department of Commerce that we adhere to the Privacy
Shield Principles with respect to such information. If there is any conflict
between the terms in this Privacy Notice and the Privacy Shield Principles, the
Privacy Shield Principles shall govern. To learn more about the Privacy Shield
program, and to view our certification, please visit
https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, we commit to resolve
complaints about our collection or use of your personal information. Individuals
in the European Union, the United Kingdom and Switzerland, as applicable, with
inquiries or complaints regarding our Privacy Shield policy should first contact
privacy@pega.com. We will respond to your inquiry promptly. We have further
committed to cooperate with EU, UK and Swiss data protection authorities (DPAs)
with regard to unresolved Privacy Shield complaints concerning data transferred
from the European Union, the United Kingdom and/or Switzerland, as applicable.
If you do not receive timely acknowledgment of your complaint from us, or if we
have not addressed your complaint to your satisfaction, please contact the EU,
the UK, or the Swiss DPAs for more information or to file a complaint. The
services of EU, UK, and Swiss DPAs are provided at no cost to you.

If we transfer personal information received under the Privacy Shield to a third
party, the third party’s access, use, and disclosure of the personal data must
also be in compliance with our Privacy Shield obligations, and we will remain
liable under the Privacy Shield for any failure to do so by the third party
unless we prove we are not responsible for the event giving rise to the damage.

Our organization is subject to the investigatory and enforcement powers of the
Federal Trade Commission (FTC). Under certain conditions, an individual can
invoke binding arbitration. We will disclose personal information in response to
lawful requests by public authorities, including to meet national security or
law enforcement requirements.


PEGA APPS

Besides the use device ID for authentication, Pega does not collect or process
any personal information through its mobile apps available in the Apple App
Store or on Google Play. Regarding any apps built by Pega’s Customers using Pega
technology, please refer to the Customer’s privacy policy.


CONTROLLER OF DATA

Data protection laws in certain jurisdictions differentiate between the
“controller” and “processor” of personal data. In general, our Customers are the
controller of Customer Data and we are the processor of Customer Data. For other
personal data, we may be the controller of such personal data. Different Pega
entities provide the  Services in different parts of the world. For Customer
Data, the processor is the entity with which the Customer has contracted to
provide the Customer Application. Our contact information for Customers is
contained in the relevant Customer Agreement. For other personal data,
Pegasystems Inc. is the controller, if applicable, and you may contact us at
privacy@pega.com.


DATA RETENTION

We will retain Customer Data in accordance with the applicable terms in the
Customer Agreement, and as required by applicable law. The Customer may be able
to customize its retention settings and apply those customized settings
depending on the Pega product.

We may retain other information pertaining to you for as long as necessary for
the purposes described in this Privacy Notice. This may include keeping your
personal data after you have deactivated your Pega account for the period of
time needed for us to pursue legitimate business, conduct audits, comply with
(and demonstrate compliance with) legal obligations, resolve disputes and
enforce our agreements.


YOUR CHOICES

You have the ability to access your Pega account and modify your Pega account
information online by visiting https://accounts.pega.com/user/login. By going to
our Preference Center you may also (i) manage what types of email you receive
from us, (ii) update your contact information, and (iii) change how we process
your information.

You may set your cookie preferences by clicking on the Cookie Preferences link
on www.pega.com. If you do not want the Services to collect information through
the use of cookies, you can set your web browser to reject cookies from the
Services. Each browser is different, so you should check your browser’s “Help”
menu to learn how to change your cookie preferences. Blocking or rejecting
cookies from the Services will impact your ability to use features and
functionality of, and may prevent access to, the Services.


YOUR RIGHTS

If you reside in certain countries, including within the European Union, you may
have one or more of the following rights available to you under data protection
laws in relation to your personal data: the right to access, update, correct,
receive, port, object, delete or restrict processing of your personal data.

 * Access – To request access your personal data that we have collected, please
   contact privacy@pega.com.
 * Update or Correct – To update or correct your personal data, you can usually
   do this by updating your Pega account. If you already have a Pega account go
   to https://accounts.pega.com/user/login. If you want to create a Pega
   account, go to https://accounts.pega.com/register. Otherwise, please
   contact privacy@pega.com.
 * Port– To request a copy of your personal data that we have collected about
   you in a commonly used and machine-readable format, please
   contact privacy@pega.com.
 * Object– To object to processing of your personal data please
   contact privacy@pega.com.
 * Delete or Restrict Processing – To delete or change how we process your
   personal data for marketing purposes, please go to our Preference Center and
   follow the instructions. To request deletion of all your personal data from
   our databases please email privacy@pega.com.

If your personal data is processed based on your consent, you may withdraw your
consent at any time, without affecting the lawfulness of our processing based on
such consent before it was withdrawn.

To exercise any of the above-listed rights (with the exception of the right to
lodge a complaint with a DPA, which you may do directly to a DPA), please follow
the instructions above or contact us at privacy@pega.com. We will process any
requests in accordance with applicable laws and within a reasonable period of
time (e.g., 30 days for certain requests under the General Data Protection
Regulation). We may need to verify your identity before processing your request.


CHILDREN'S INFORMATION

The Services are not directed to, nor do we knowingly collect information from,
children under the age of 16. If you become aware that your child or any child
under your care has provided us with information without your consent, please
contact us at the contact information listed below.


CHANGES TO THIS PRIVACY NOTICE

If we update this Privacy Notice, we will notify you by posting a new Privacy
Notice on this page and updating the revision date below. If we make any
revisions that materially change the ways in which we use or disclose the
information previously collected from you through a Service, we will give you
the opportunity to consent to such changes before applying them to that
previously collected information.


CONTACT US

If you have any questions about this Privacy Notice or our use of your
information collected through theServices, please contact privacy@pega.com. Our
address is Pegasystems Inc., One Rogers Street, Cambridge, MA 02142 Attn: Chief
Compliance Officer.

Revision date: May 23, 2019

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ABOUT PEGASYSTEMS

Pega is the leader in cloud software for customer engagement and operational
excellence. The world’s most recognized and successful brands rely on Pega’s
AI-powered software to optimize every customer interaction on any channel while
ensuring their brand promises are kept. Pega’s low-code application development
platform allows enterprises to quickly build and evolve apps to meet their
customer and employee needs and drive digital transformation on a global scale.
For more than 35 years, Pega has enabled higher customer satisfaction, lower
costs, and increased customer lifetime value.

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