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Submitted URL: https://t.sidekickopen01.com/Ctc/RG*23284/czj6804/Jks2-6q7W69sMD-6lZ3ksW9cDgPl5rNzdyW1kC-h_2R4CgZW83c90M3DBQ4pN6vY-jFkCHv5W8p...
Effective URL: https://www.edesk.com/smart-inbox/
Submission: On November 13 via api from US — Scanned from DE
Effective URL: https://www.edesk.com/smart-inbox/
Submission: On November 13 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<button type="submit">Next, choose a date...</button>
</form>Text Content
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* Features
FEATURES
SMART INBOX
Get all ticket and order data in one place
LIVE CHAT
Make customers happier with real time responses
FEEDBACK
Turn great sales into great reviews
AUTOMATIONS
Streamline customer support with our smart tools
INSIGHTS
View performance trends across your entire business
LATEST RELEASES
CUSTOMER VIEW NEW
Personalize your service with a 360° view
TALK NEW
Speak, solve and delight your online shoppers
SMART INBOX
Get all ticket and order data in one place
AUTOMATIONS
Streamline customer support with our smart tools
LIVE CHAT
Make customers happier with real time responses
FEEDBACK
Turn great sales into great reviews
INSIGHTS
View performance trends across your entire business
* Product tour
INTERACTIVE PRODUCT TOUR
See the only customer support helpdesk designed with your business in mind in
action
Take the tour
1-TO-1 DEMO
Let one of our industry experts show you how eDesk can help your business
grow
Book a demo
INTERACTIVE PRODUCT TOUR
See the only customer support helpdesk designed with your business in mind in
action
Take the tour
1-TO-1 DEMO
Let one of our industry experts show you how eDesk can help your business
grow
Book a demo
* Integrations
MARKETPLACE
Over 200 native integrations so you can support customers everywhere you sell
AMAZON
EBAY
WALMART
ETSY
WISH
MIRAKL
All 200+ marketplaces
D2C OR RETAIL
Deliver consistent onbrand customer support across all your webstores
SHOPIFY
ADOBE COMMERCE
BIGCOMMERCE
WOOCOMMERCE
PRESTASHOP
WIX
All D2C or retail
COMMUNICATION
Let customers choose how they get in touch and connect conversation threads
in one place
EMAIL
LIVE CHAT
WHATSAPP
FACEBOOK
INSTAGRAM
TWITTER
gridCreated with Sketch.
VOICE (AIRCALL)
All communication
TRACKING & SHIPPING
Connect delivery details with orders and message threads alongside your
support tickets
AFTERSHIP
SHIPSTATION
VEEQO
All tracking & shipping
MANAGEMENT & AUTOMATION
Optimise customer service by adding business and logistics insights to your
support tickets
CHANNELADVISOR
LINNWORKS
SKUBANA
All management & automation
View all 300+ eCommerce intergrations
MARKETPLACE
AMAZON
EBAY
WALMART
WISH
All 250+ marketplaces
D2C OR RETAIL
SHOPIFY
WIX
ADOBE COMMERCE
BIGCOMMERCE
All D2C or retail
COMMUNICATION
EMAIL
LIVE CHAT
VOICE (AIRCALL)
WHATSAPP
All communication
TRACKING & SHIPPING
AFTERSHIP
SHIPSTATION
VEEQO
All tracking & shipping
MANAGEMENT & AUTOMATION
LINNWORKS
SKUBANA
CHANNELADVISOR
All management & automation
* Resources
PRODUCT HELP
* Support
* Guides
* API Documentation
LEARN & CONNECT
* Blog
* Webinars
* Partners
* Videos
CUSTOMER STORIES
Learn from the eDesk community’s successes
Read case studies
DOWNLOAD THE EDESK APP AND KEEP TABS IN REAL-TIME
Learn more
* Pricing
* Login
Log in
Book a demo
Get started
* Features
FEATURES
SMART INBOX
Get all ticket and order data in one place
LIVE CHAT
Make customers happier with real time responses
FEEDBACK
Turn great sales into great reviews
AUTOMATIONS
Streamline customer support with our smart tools
INSIGHTS
View performance trends across your entire business
LATEST RELEASES
CUSTOMER VIEW NEW
Personalize your service with a 360° view
TALK NEW
Speak, solve and delight your online shoppers
SMART INBOX
Get all ticket and order data in one place
AUTOMATIONS
Streamline customer support with our smart tools
LIVE CHAT
Make customers happier with real time responses
FEEDBACK
Turn great sales into great reviews
INSIGHTS
View performance trends across your entire business
* Product tour
INTERACTIVE PRODUCT TOUR
See the only customer support helpdesk designed with your business in mind in
action
Take the tour
1-TO-1 DEMO
Let one of our industry experts show you how eDesk can help your business
grow
Book a demo
INTERACTIVE PRODUCT TOUR
See the only customer support helpdesk designed with your business in mind in
action
Take the tour
1-TO-1 DEMO
Let one of our industry experts show you how eDesk can help your business
grow
Book a demo
* Integrations
MARKETPLACE
Over 200 native integrations so you can support customers everywhere you sell
AMAZON
EBAY
WALMART
ETSY
WISH
MIRAKL
All 200+ marketplaces
D2C OR RETAIL
Deliver consistent onbrand customer support across all your webstores
SHOPIFY
ADOBE COMMERCE
BIGCOMMERCE
WOOCOMMERCE
PRESTASHOP
WIX
All D2C or retail
COMMUNICATION
Let customers choose how they get in touch and connect conversation threads
in one place
EMAIL
LIVE CHAT
WHATSAPP
FACEBOOK
INSTAGRAM
TWITTER
gridCreated with Sketch.
VOICE (AIRCALL)
All communication
TRACKING & SHIPPING
Connect delivery details with orders and message threads alongside your
support tickets
AFTERSHIP
SHIPSTATION
VEEQO
All tracking & shipping
MANAGEMENT & AUTOMATION
Optimise customer service by adding business and logistics insights to your
support tickets
CHANNELADVISOR
LINNWORKS
SKUBANA
All management & automation
View all 300+ eCommerce intergrations
MARKETPLACE
AMAZON
EBAY
WALMART
WISH
All 250+ marketplaces
D2C OR RETAIL
SHOPIFY
WIX
ADOBE COMMERCE
BIGCOMMERCE
All D2C or retail
COMMUNICATION
EMAIL
LIVE CHAT
VOICE (AIRCALL)
WHATSAPP
All communication
TRACKING & SHIPPING
AFTERSHIP
SHIPSTATION
VEEQO
All tracking & shipping
MANAGEMENT & AUTOMATION
LINNWORKS
SKUBANA
CHANNELADVISOR
All management & automation
* Resources
PRODUCT HELP
* Support
* Guides
* API Documentation
LEARN & CONNECT
* Blog
* Webinars
* Partners
* Videos
CUSTOMER STORIES
Learn from the eDesk community’s successes
Read case studies
DOWNLOAD THE EDESK APP AND KEEP TABS IN REAL-TIME
Learn more
* Pricing
* Login
Log in
Book a demo
Get started
* Why eDesk?
* Smart Inbox
* Live Chat
* Knowledge Base
* Insights
* Automations
* Reviews & Feedback
* Integrations
* Amazon
* eBay
* Walmart
* Shopify
* Wish
* Facebook
* 250+ Integrations
* Customers
* Resources
* Help Center
* Videos
* Webinars
* Blog
* Partners
* Pricing
* Book a demo
STAY ORGANISED, WITHOUT LIFTING A FINGER
Deliver extraordinary service faster with our Smart Inbox, which automatically
groups, prioritises and assigns incoming tickets so your team never has to.
No setup. No tags. No filters. No hands.
Get Started
WE TOOK 142 CLICKS, AND MADE THEM INTO ONE.
With generic email and help desk solutions you can often spend precious hours
creating tags and filters to organise tickets for your team – but we eliminate
all that. Our Smart Inbox uses AI to group similar tickets together so your team
can get through them faster.
ALL YOUR MULTICHANNEL MESSAGES, IN JUST ONE PLACE
Faster Responses
With Smart Inbox—common queries are grouped together, meaning you can tackle
them together, saving you time and resources.
Team Friendly
In larger support teams, ticket types are often delegated. Do you have an agent
or team that solely deals with refunds or shipping issues? With Smart Inbox,
support agents can focus on a single ticket type and knock them all out with
zero distractions.
AI Responses
With Smart Inbox, you can effortlessly resolve those familiar issues in one
click with intelligently pre-written responses. Spend less time writing the same
replies over & over again with a new cutting edge workflow.
ACCELERATE CUSTOMER SUPPORT WITH OUR SMART TOOLS AND AUTOMATIONS
Our AI powered automation tools streamline customer support and delivery of
business insights so you can focus on selling more and realising your growth
potential.
CENTRALISED DASHBOARD
Easily meet your SLAs and deliver seriously extraordinary customer support for
all your sales channels from within one intuitive dashboard.
ARTIFICIAL INTELLIGENCE
Send personalised responses to common customer queries in a single click. Our AI
tools analyse customer queries and automatically suggest responses so you can
reply in seconds.
AUTO-RESPONDER
Meet customer expectations for speedy responses, even during peak support times
or out of office hours, with automated responses that ensure they’re never left
waiting.
TEMPLATES & SNIPPETS
Respond to queries in two clicks with our customisable message templates and
Snippets, which prompt agents with key transaction details so they can quickly
personalise replies.
AUTO-TRANSLATION
Our automatic translation functionality helps you scale your business
internationally without the need for multilingual agents, by enabling your team
to communicate in every language.
FULL ORDER DETAILS
See all supporting order information for every customer query by linking your
eCommerce logistics and management platforms to your eDesk account.
STREAMLINE WORKFLOWS, SAVE TIME.
Everything you need to keep your team and tickets organised
TARGETED RESPONSE TIMES
Meet customer expectations for fast resolutions, your own response time targets
and maintain SLAs by prioritising your messages by time left to respond.
COLLISION DETECTION
Avoid duplicating work with alerts when more than one support agent is dealing
with the same customer query no matter which channels they originate from.
USER PERMISSIONS
Limit access to specific data, sensitive information and functionality by
controlling individual user roles permission.
SECURITY
Remove the need for agents to log in to your stores to manage support, and
control the level of information that is accessible to your team within their
dashboard view.
HERE’S WHAT OUR ECOMMERCE HELPDESK LOOKS LIKE
We consolidate data from over 250 marketplace, webstore, communications, social
media and logistics channels – more than any other customer support software
provider – so you can access end-to-end order data at the click of a button.
GET STARTED, RIGHT NOW
Try the smarter way to do eCommerce support today.
Get Started
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Subscribe now
Customer support software for businesses serious about eCommerce
xSellco Limited t/a eDesk
Registered Office – Two Haddington Buildings, Haddington Road, Dublin 4
Registered in Dublin, Ireland
Registered Number: 509821
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