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Password Issues and Trending Topics

Options to reset or change your DocuSign password and troubleshoot common issues




Tip: Clear your browser cache and cookies and open a new window to ensure you
use the correct password


PASSWORD ISSUES


I FORGOT MY PASSWORD

If you set a security question, DocuSign can use it to confirm your identity and
help you reset your password. To reset your password:

 1. Navigate to your Account
 2. Type your email address, and select Next
 3. Select Forgot Password
 4. Check your email for the verification code, type it in
    the Verification Code field, and select Verify




If these steps did not work for you (you did not get the verification code, or
it isn't working), watch this troubleshooting video for more helpful steps to
follow

How do I reset my password?




I WANT TO CHANGE MY PASSWORD

To change your current password:

 1. Navigate to your Account and log in with your current password.
 2. Select Privacy & Security. You'll be asked to confirm your current password
    again.
 3. If asked to verify, follow the instructions from the verification prompt.
 4. Select Password, type your new password twice, set your Password question
    and answer, and select Save.

For more detailed steps read

I want to change my password




ACCOUNT & BILLING ISSUES


HOW DO I CHANGE MY DOCUSIGN PLAN (REFUND OR UPGRADE)?

To change your plan:

 1. Login as a DocuSign account Administrator
 2. Select Settings in the top menu
 3. Select Plan and Billing (beneath Account)
 4. Select Change Plan
 5. Make your selection and select Select Plan

Read more about whether you should downgrade or close your DocuSign account. You
can also manage your subscription from your iOS or Android device. For more
detailed information, watch 

How do I change my DocuSign plan (refund or upgrade)?




HOW DO I MANAGE MY DOCUSIGN EMAIL NOTIFICATIONS?

To manage notifications:

 1. Log into your DocuSign Account.
 2. Select your user icon in the top-right corner and select My Preferences.
 3. Beneath SIGNING AND SENDING select Notifications.
 4. When the list of notifications appears, you'll notice all are turned on by
    default. Check the box for any notification that you do not want to receive
    and select SAVE.

Your notification preferences are updated and changes will be applied to all
future envelopes.




Visit DocuSign University for helpful videos about managing email notifications
and configuring your eSignature profile.




For more detailed instructions, read

How do I manage my DocuSign email notifications?




SENDING ISSUES


TROUBLESHOOT COMMON SENDING ISSUES

Watch this short video to learn how to troubleshoot error messages, file size
issues, and trouble using templates.




If you prefer, read this related article for step-by-step instructions.




Troubleshoot common envelope management issues




HOW DO I CONTACT THE SENDER?

There are two ways to contact the Sender:

 * Reply via an email notification
 * Use document comments




For step-by-step instructions, read

How do I contact the Sender?
More Support Options
Help with login issues and special cases


I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT

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DOCUSIGN API INTEGRATION SUPPORT

Use this form if you need help with DocuSign APIs in the Developer Environment.







Troubleshoot common API issues:

 * DocuSign Developer FAQ
 * Create a developer account
 * API Go Live
 * API authentication
 * DocuSign Connect
 * DocuSign Sales


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