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CLIENT SUPPORT & HELPDESK

Welcome to the C Me Online Client Support & Helpdesk portal. This service is
only available to clients of C Me Online with an active account.

 * You, the client, opens a support "ticket", describing the technical issue (be
   it relating to your website, email or otherwise), providing us with as much
   information as possible
 * You will receive notification via email once the ticket has been assigned to
   one of our technical support team members
 * If additional information is required, you will be notified accordingly
 * Once the issue has been resolved, the ticket is closed and once again, you
   will be notified.

Once a ticket is opened, please do not phone or email C Me Online Limited,
unless requested to do so.

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If this is your first time using the Client Support & Helpdesk, please select
"Login/Register" and follow the link to "Register here" (foot of screen).


CONNECT WITH US ON FACEBOOK

C Me Online is active on Facebook. We also provide important, up to the minute
news and important information that may be relevant to you, on our Facebook
page. 

We would, therefore, ask you to Like and follow our Facebook page which can be
found HERE.

We also appreciate all reviews!


C ME ONLINE ON GOOGLE

We are also active on Google. Our Google business listing may be found HERE.

If you are happy with your website or eCommerce website we have designed and
developed for you, please submit a review.

Thank you in advance!

 


 

 

 

 

 

 

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COVID-19

Owing to the recent escalation of the Covid-19 virus, we have been receiving a
dramatic increase in support tickets to our Helpdesk

We must DEMAND that clients using our Helpdesk support are very concise and
clear, when opening new support tickets. We have had numerous

support tickets opened, only to have subsequent tickets opened, requesting
additional changes to the previous ticket, or 'ignore our previous ticket.'

 

Owing to this high volume of support requests being received, our response times
will be reduced accordingly. We urge clients to rank support tickets
accordingly.

This is unprecedented, and we ask all of our clients to bear with us, at this
time

URGENT or CRITICAL or EMERGENCY ticket requests must ONLY pertain to:

 * Websites being offline
 * Critical functionality not working (eg contact forms, online shop checkouts
   not functioning)
 * Critical email issues

20th April, 2020







 * Privacy Policy




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