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 * Partners
 * Speakers
 * Why sponsors
 * Awards
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 * Editions
   Edition 1 Edition 2 Edition 3 Edition 4 Edition 5 - Bangalore Edition 5 - New
   Delhi Edition 6
   Edition 7 Edition 8 Edition 9 Edition 10 Edition 11 Edition 12
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CO-PRESENTED BY


THURSDAY, 24TH AUGUST 2023


THE RITZ CARLTON, BENGALURU

Register Now
Nominate Now
Our Partners


BUILDING NEXT GEN CUSTOMER EXPERIENCE AT SCALE


OUR PARTNERS

CO-PRESENTING PARTNER



PLATINUM PARTNER




UNDERSTAND - IMPLEMENT - DELIVER

Organizations are indeed getting ready for the future by looking beyond
conventional CX methods, to place digital experiences first and evolving along
with their modern consumers. The pandemic has pushed consumers towards digital
channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an
increase in the usage of smart technologies to assist customers with AI and
machine learning enabling brands to gain a more accurate understanding of its
customers to serve them effectively.

The success of every business today majorly depends on the experience it
provides to its customers. Customers today expect seamless, omni-channel service
which provide them with necessary information and support to make informed
decisions.

This exclusive conference will bring in the best minds across India to share and
explore new innovative ways to connect & communicate with your customers with
new age tools & technologies, building trust while putting the customer first
and ensuring personalised experience in the digital age.


FEATURED SPEAKERS


SIDDHARTH SRIRAM

Head of Marketing and CX - Echo FireTV & Kindle

MASTERCARD


SUNIL MENON

Chief Retail Expansion Officer (Global)

LENSKART


KAUSHIK GHATE

Sr. VP and Head Marketing Analytics and data science

HDFC BANK


KALEEM KHAN

Head crew performance & customer inflight Services

INDIGO


SANJAY SACHDEVA

Head-CRM Jockey India

PAGE INDUSTRIES


SAMARJIT MAJUMDAR

Global Head Consumer Print Quality & customer support

HP


ARUN JALALI

Sr. GM & Country Head- field service

TATA MOTORS


YASHWANTH KUMAR

Group President Customer Locality & Analytics

LANDMARK GROUP


BRAD MEEHAN

Managing Director

STRATIVITY GROUP


SACHIN JAISWAL

Director of Product Management, customer service

SWIGGY


NIKHIL ASOPA

SVP & Head Customer Service

TATA DIGITAL


RAJIV NAGARAJAN

DGM & Head cx social media

BHARTI AIRTEL


NARAYAN KESHAVAN

Head - Digital Analytics (Customer Sentiment)

DELL TECHNOLOGIES


HARKARAN SAHNI

Head- Service Excellence & amp Patient Experience

APOLLO HOSPITALS


RUNALDEEP NANDY

Head of customer success management

VODAFONE BUSINESS


RENJITH MOHANDAS

Head of customer service

PHONEPE


ANKIT MATHUR

Vice President - Operations Technology & Innovation

ITC LTD


VIKRANT SAINI

Head customer Engineering

RAZOR PAY


SREEMOYEE DASTIDAR

CoE Lead- Customer

PHILIPS


MAHARAJAN CHIDAMBARAM

Director (CX Design & Strategy)

FLIPKART


FAREED KHAN

Head CRM

TITAN COMPANY LTD


SMITA DUTTA

Director - Service Delivery

AMERICAN EXPRESS


VIJOY NAIR

Head CX

DECATHLON SPORTS INDIA


NISHANT PRADHAN

Senior Vice President 2 and Analytics Head for Digital Bank

AXIS BANK


WHO SHOULD ATTEND

HEADS/DIRECTORS/ CXO/VICE PRESIDENTS IN:

CUSTOMER EXPERIENCE

CUSTOMER ANALYTICS

CONTACT CENTRE

CUSTOMER OPERATIONS

CUSTOMER RELATIONS

CUSTOMER SUPPORT

CUSTOMER CARE

CUSTOMER SERVICE

SERVICE DELIVERY

INNOVATION & TECHNOLOGY/ DIGITAL CHANNELS




KEY THEMES TO BE ADDRESSED

Immaculate CX practices for the next decade.

Technology and CX: Designing your CX strategy with Analytics

Transforming the Customer Experience AI and ML.

CX Now: Time to transform your B2B Customer Experience

CX Starts with EX: Building Experiences that matter

Demonstrate commercial value of the ROI in CX

Strengthening Internal Communication for Next Gen Experience

Strategic Insight-Managing Customer Expectations to Survive or Thrive

Creating a Customer Centric Culture in your organization.

Innovation & Technology/ Digital Channels

Customer Truth to Action: Utilize VOC and consumer analytics to enhance your
customer experience.

Innovation is the Future - The Key to innovate and upgrade your Customer
Experience.


WHY YOU SHOULD ATTEND

The 13th Edition CX Strategy Summit & Awards 2023 will feature case studies,
thought leader sessions, panel discussions, and more to examine the best
techniques for improving customer experience. This event will serve as a roadmap
for you to create and provide a consistent client experience.

Where else will you get the opportunity to meet senior CX professionals from
around the industry?

Where else will you be able to compare best practices and have an open
discussion about your problems?

Where else can you learn what it takes to develop the greatest CX strategies?

Where else can you learn about the latest CX technology and measurement tools?


GLIMPSE OF PREVIOUS EDITION




AWARDS CATEGORIES

CX Strategy Of The Year

CX Personality Of The Year

Digital Experience Strategy Of The Year

CX Vendor Excellence Award

CX Technology Implementation Of The Year

CX Leader Of The Year

Seamless Omni-channel Experience Strategy

Best Contact Centre Experience

Customer Experience Team Of The Year


HOW SPONSORING THIS EVENT WILL HELP YOU

 * Learn from the industry
   
   Know what the industry needs today: Know from the key decision makers what
   are the real trends and major challenges in CX industry they are facing, what
   are the apt solutions they are looking for etc. Know how your services will
   benefit them.

 * Know your customer one on one
   
   Network and interact directly with your potential customers. This would help
   you identify if the customer is actually in the need of the solution, what
   are his major challenges, what is his budget for the same, what are the other
   options he is looking for in the market.

 * Build New Sales Leads
   
   The event is attended by the most senior-level decision makers, connecting
   with them in a collaborative environment by showcasing your services either
   by exhibiting or taking part in the programme, increases your chances of
   building strong sales pipeline and potential clients.

 * Brand Visibility
   
   Showcasing your company at event attended by top head establishes your
   company, in the eyes of your prospects and your existing clients.

 * New Business Partnerships
   
   Target your best prospects in a positive, collaborative environment where
   they are open to new ideas. Attendees are always looking for exciting new
   partnering opportunities. Our webinars offer you an ideal opportunity to make
   contact and future business.

 * Scheduled Meetings
   
   Schedule 1:1 meetings with executives who hold budget and are specifically
   interested in your solutions.


TESTIMONIALS


CHANDRASEN MANJREKAR,CFP

QUANTUM ASSET MANAGEMENT

Very enlighten and enriching experience in terms & takeaway from this program.
Great learning happiness programme throughout the day. All sessions were very
useful for customer experience perspective.


NILIMA PALAV

CMA CGM

I am glad I attended this CX summit. I must say it was an excellent experience.
The session was insightful and engaging and I learned a lot about the latest
solutions in field of CX. The thought leaders who spoke at the event provided
valuable direction and guidance, which I found extremely helpful overall. I
would highly recommend the CX summit to stay up to date on the latest trends and
developments in CX.


JULIE FRINO

SHRIRAM FINANCE LIMITED

Attending this Conference will help you to understand the Solutions, identifying
the best practise used by their industries It will also help you to find a
solution partner.


SIDDHARTHA BANERJEE

BSH HOME APPLIANCES INDIA

Good Session to understand best practices of improving customer experiences


ARVIND SINGH

WORLDLINE

Very insightful. Worth attending session as there are multiple take away. Very
well organized & executed


RAJENDRA GADIYAR

QUANTUM ASSET MANAGEMENT CO PVT LTD

Excellent value addition out of box thinking, knowledge


VIJAYARAGHAVAN KRISHNAMURTHY

IQUIPPO

Go for it! Superb event which was well organized and professionally executed


ASHISH GOSAVI

UNIVERSAL SOMPO GENERAL INSURANCE

This is a great forum to understand how everyone is passionating taking steps to
improve & provide a great experience to customers.


CHANDRASEN MANJREKAR,CFP

QUANTUM ASSET MANAGEMENT

Very enlighten and enriching experience in terms & takeaway from this program.
Great learning happiness programme throughout the day. All sessions were very
useful for customer experience perspective.


NILIMA PALAV

CMA CGM

I am glad I attended this CX summit. I must say it was an excellent experience.
The session was insightful and engaging and I learned a lot about the latest
solutions in field of CX. The thought leaders who spoke at the event provided
valuable direction and guidance, which I found extremely helpful overall. I
would highly recommend the CX summit to stay up to date on the latest trends and
developments in CX.


JULIE FRINO

SHRIRAM FINANCE LIMITED

Attending this Conference will help you to understand the Solutions, identifying
the best practise used by their industries It will also help you to find a
solution partner.


SIDDHARTHA BANERJEE

BSH HOME APPLIANCES INDIA

Good Session to understand best practices of improving customer experiences




PRICING


1ST EARLY BIRD

--------------------------------------------------------------------------------


5TH JUNE 2023

--------------------------------------------------------------------------------

 * Registration Fees

₹10,000/- + TAXES

Register now >
 * Award Nomination Fees

₹10,000/- + 5,000/- + TAXES

Nominate now >


2ND EARLY BIRD

--------------------------------------------------------------------------------


5TH JULY 2023

--------------------------------------------------------------------------------

 * Registration Fees

₹12,500/- + TAXES

Register now >
 * Award Nomination Fees

₹12,500/- + 5,000/- + TAXES

Nominate now >


STANDARD RATE

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

 * Registration Fees

₹15,000/- + TAXES

Register now >
 * Award Nomination Fees

₹15,000/- + 5,000/- + TAXES

Nominate now >

ABOUT US

UBS Forums aims to create and bring around a transformational leadership for
individuals and industry. We conceptualise and execute Unique Business
Transformative sessions. These session have formats ideal for specific learning
and information needs. Our business forums enable deep diving into solutions for
current challenges. Our forums enable transformative learning through an ideal
mix of panel discussions, case studies, best practices and think tank session to
actively engage participants beyond the traditional one way information stream
(CTRs Methodology)

FOR SPEAKERS & SPONSORSHIP OPPORTUNITIES CONNECT WITH :

Ms. Swapnali Kulkarni
Sr. Conference Producer
Email: swapnali.kulkarni@ubsforums.com
Phone: +91 99309 19111

Miss Linda Clarke
Marketing Manager
Email: linda@ubsforums.com
Phone: +91 80801 60000


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