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PRIVACY POLICY
Version Date: January 1, 2020
Privacy Policy
CONTENTS
1. Scope
2. PTC Apps
3. Information We May Collect From or About You
4. Where We Store and Access Your Personal Data—International Transfers
5. How We Use Information About You
6. Job Applicants
7. Transfer and Disclosure of Information About You
8. You Can Opt-Out of E-Mail Correspondence and Access and Correct the
Information We Collect
9. Data Integrity
10. Security
11. Limitation on Scope of Privacy Principles
12. Compliance and Enforcement
13. Unlawful Use of PTC Software
14. We Do Not Knowingly Collect Information From Children Who Are Under 13 (or
Under 16 in the EU)
15. Other Sites
16. Your Rights
17. Data Retention
18. Changes to Our Privacy Policy
19. How to Contact Us
20. PTC Subsidiaries
1. SCOPE
PTC Inc. and its subsidiaries and affiliates (listed here) ("We" or “PTC”)
are committed to protecting and respecting your privacy.
This Privacy Policy ("Policy") explains the basis on which we process any
personal data we collect from or about you, or that you or any third party
provide to us, not only from the use of our websites, such as www.ptc.com
and www.kepware.com (or any site that is linked to this Policy) (our
“Sites”), but also in connection with managing our workforce, conducting
our business, through our software products, apps and services including
SaaS and cloud services, and from any other means. Please read the
following carefully to understand our practices regarding how we process
personal data and how we will treat it.
We may revise this Policy from time to time. The most current version of
this Policy will govern our use of your personal data. If we decide to
change our Policy, we will post the updated Policy on this site and update
the Policy modification date. Please check back regularly to review any
changes to this Policy. Prior versions of the Policy are available on
request from dataprivacy@ptc.com.
PTC does not sell personal information.
"Personal data" means any information or set of information that relates to
an identifiable individual, either directly or indirectly. Personal data
does not include information that is encoded or anonymized.
2. PTC APPS
For information about how personal data is processed by certain PTC Apps,
please refer to the app specific websites:
https://chalk.vuforia.com/content/vuforia-chalk/en/privacy.html
3. INFORMATION WE MAY COLLECT FROM OR ABOUT YOU
Personal Data
We may collect and process the following data about you:
* Information that you provide by filling in forms on our internal or
external sites, including our Sites, and information you provide on
independent partner sites that is transferred to us. This includes
information provided at the time of registering to use our sites,
subscribing to our services (for example PTCUniversity or IOTU.com or
support services), downloading free and trial versions of our software,
posting material or requesting further services and using our services.
This information may be provided by the organization, usually our
corporate customer, that has purchased the product or service
(“Organization”). We may also ask you for information when you report a
problem with our sites, our software and services or reporting suspected
piracy.
* If you contact us, we may keep a record of that correspondence.
* We may also ask you to complete surveys about your experience of PTC’s
products and services, that we use for research purposes, although you do
not have to respond to them.
* Details of transactions you carry out and of the fulfilment of orders,
including the downloading and licensing of software.
* Details of your visits to our sites and use of our online or hosted
services including, but not limited to, traffic data, data regarding the
site pages you visit, weblogs, and other communication data, whether this
is required for our own billing purposes or otherwise, and the resources
and services that you access.
* Information that you supply to us in the course of general marketing and
other business activities.
* Information that you supply to us when you visit our facilities or while
attending an event at which PTC is a participant or which is sponsored
(in whole or in part) by PTC such as Liveworx. We may also make video
recordings and take photographs these events.
* Information that you provide or disclose on notice boards, newsgroups,
community feedback sites, email systems, forum facilities, chat rooms, or
similar features that we may establish on our sites.
* Information collected by PTC’s software diagnostic tools functionality
described below and other tools embedded within our software products.
All personal data in such tools is anonymized by default – PTC has no
legal way of reversing this process.
* Information that is provided to PTC by third parties such as our business
partners, in the course of PTC providing and supporting PTC’s products
and services.
* Information that you supply to us or that we obtain/create in the course
of your application for employment or engagement (for example, salary,
performance evaluations, benefits data, background checks). See paragraph
6 below for more detail.
IP addresses and other Technical Information
When you visit any of our sites, use our services and apps developed by or
with our products , we may collect information about your computer,
including where available your IP address, domain name, operating system
and browser type, certain hardware or device information and other
technical information. This is information about browsing actions and
patterns and the use of certain software products and apps, and does not
identify any individual except where user settings are configured by the
user to provide personal data or where we have expressly notified you in
the course of registering for or accessing a service that personal data
will be collected.
Website Cookies & Beacons
Our sites use cookies (a small piece of information that is placed on your
computer when you visit certain websites) to distinguish you from other
users, to track your browsing pattern and to build a profile of how you and
other users use our sites. This helps us to provide you with a better
experience when you browse any of our sites and use our services and also
allows us to improve our sites and services. If you have an online account
with us, PTC also uses cookies to recognize you to pre-fill forms to save
you time. PTC does not mandate Cookies for you to access our sites, and
you may freely set your browser to reject all Cookies or prompt you to
accept or reject them, however rejecting all Cookies will greatly impact
the user experience and may cause certain features of the sites and
services not to perform as intended. Some of the cookies we use are
session cookies and only last until you close your browser, others are
persistent cookies which are stored on your computer for longer. We may
collect information through web beacons about your web browsing activities
such as the address of the page you are visiting, the address of the
referrer page you had previously visited, the time you are viewing the
page, your browsing environment and your display settings. We do this in
order to optimize your browsing experience, the use of web-based services
and provide you with relevant information on PTC products, interest-based
advertising. Please be aware that if you choose to block cookies, you may
not be able to sign in or use those features, and preferences that are
dependent on cookies may be lost. If you choose to delete cookies, settings
and preferences controlled by those cookies, including advertising
preferences, will be deleted and may need to be recreated.
PTC Performance Advisor
In order to understand how our software is used, how it performs, and the
preferences of the users, PTC utilizes Performance Advisor (also known as
Quality Agent or Diagnostic Tool) to collect data on the use and
performance of the Software. The data collected is listed on the Legal
Policies section on www.ptc.com.
By default, Performance Advisor does not collect personal data, all such
data is anonymized and PTC has not ability to access the personal data.
You, or your Organization Administrator, may opt-in for the collection of
personal data in which case PTC will be processing all personal data as
processor on your behalf or on behalf of the Organization.
Free & Trial Versions of Software or Functionality
If you are using a free or trial version or our software products or
services or accessing certain free functionality within our products, we
will use the personal data provided when setting up an account (which is
required to download or access the functionality) to contact you about your
experience with the products and to keep you informed about other products
and services that we feel you may be interested in. You can opt-out of
receiving marketing information, however you can not opt-out of the
collection of the anonymized systems information though Performance
Advisor.
4. WHERE WE STORE AND ACCESS YOUR PERSONAL DATA—INTERNATIONAL TRANSFERS
Your Personal Data may be collected, transferred to and stored by us in the
United States and by our affiliates and third-parties, that are based in
other countries. The addresses of our offices where PTC Inc. and its
affiliates are located are listed at the end of this Policy.
Therefore, your Personal Data may be processed outside your jurisdiction,
and in countries that are not subject to an adequacy decision by the
European Commission or your local legislature and/or regulator, and that
may not provide for the same level of data protection as your jurisdiction,
such as the EEA. We ensure that the recipient of your Personal Data offers
an adequate level of protection, for instance by entering into the
appropriate back-to-back agreements and, if required, standard contractual
clauses for the transfer of data as approved by the European Commission.
5. HOW WE USE INFORMATION ABOUT YOU
In general, we will only process personal data where the processing is in
our legitimate business interests or required to perform a contract with
you or our corporate client. We use personal data held about you in the
following ways:
* To ensure that content from our sites is presented in the most effective
manner for you and for your computer.
* To provide you with products or services that you request from us, or
which your Organization has requested on your behalf, and to provide you
with information which we feel may interest you.
* To carry out our obligations arising from any contracts entered into
between you and us or your Organization.
* To allow you to participate in interactive features of our service, when
you choose to do so.
* In order to better service you with respect to PTC products and services
that are available from time to time.
* To notify you about changes to our service, updates to our sites, new PTC
product offerings or special events hosted or sponsored by PTC or its
business partners.
* In order to manage access to our services and to enforce or apply our
terms of use of any one of our sites, our software licenses, hosted
services, and other agreements.
* To protect the rights, property, or safety of PTC, our customers, or
others.
* To provide you with updates on any events you are registered to attend or
interested in.
* If you attend or speak at any of our events or events that we attend as a
sponsor, we may make video recordings of such events for use in
promotional and educational material.
* If you visit our offices or sites, we maintain CCTV footage for the
safety and protection of PTC and PTC’s premises.
If you are an applicant for a job or for engagement by PTC, we use personal
data about you to determine your suitability for employment, job
assignments and responsibilities in accordance with paragraph 6.
If you are an employee, we use personal data about you for various
employment-related purposes, primarily relating to establishing and
managing our employment relationship with you. Please refer to our Employee
notices that are available on The Hub.
We may provide information to you in the form of emails, mailings, website
displays or other correspondence methods.
We are interested in your views, and we value feedback, and we may
therefore set up notice boards, newsgroups, community feedback sites, email
systems, forum facilities and/or chat rooms on our sites. Any information
that you disclose via such facilities will be used in accordance with the
terms of service for the particular forum and in the absence of such terms
of service, this privacy Policy. However, we can of course not control and
be responsible for other parties' use of the personal data which you make
available to them through such facilities and otherwise on our sites. We
encourage you to be careful about what personal data you share in this way.
PTC will offer individuals the opportunity to choose (opt-out) whether they
receive communications from PTC or its authorized resellers concerning PTC
products and services (as described further below).
We will only use and share personal data in ways that are relevant for the
purposes for which the information was collected or subsequently authorized
by you.
6. JOB APPLICANTS
In sending us your Resume or CV, you are allowing us to store it with your
contact details in our job applicant database. We will only share your
personal details with the PTC HR team members, talent acquisition,
third-party facilitators and consultants engaged to support the recruitment
process, and PTC Interview Panel Members for positions that you have
applied for or that may be of interest to you for a profile like yours. We
may need to share your personal data with external third parties such as to
local labour authorities, courts and tribunals, regulatory bodies and/or
law enforcement agencies for the purpose of complying with applicable laws
and regulations, or in response to legal process. We will not keep your
personal information in our candidate database for more than 6 months after
the end of your hiring process (that is to say after the last call,
interview, meeting or email that we have had / exchanged with you during
the interview process), unless either we are required to keep such
information longer by law or we have written agreement via email from you.
We might ask final candidates for a reference checks (we will always ask
you first before contacting anyone for personal references) and for certain
positions where we feel a background check is required, we might share your
personal details (Email ID) with a service third party provider who will
support this.
7. TRANSFER AND DISCLOSURE OF INFORMATION ABOUT YOU
To Other Third Parties. We may transfer or disclose personal data to other
third parties who agree to process such personal data in accordance with
our instructions and provide appropriate technical and organizational
security measures. Such third parties may include:
* Other members of the PTC group of companies where it is necessary for the
efficient provision of services and the most productive use of PTC’s
resources
* Our authorized resellers and business partners for the limited purposes
of offering and supporting our products and associated services.
* To trusted businesses or persons to process it for us, solely on our
behalf, who are bound by appropriate written agreements.
* In the event that we sell or buy any business or assets, in which case we
may disclose your personal data to the prospective seller or buyer of
such business or assets.
* If any PTC entity, or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its customers
will be one of the transferred assets.
* If we are under a duty to disclose or share your personal data in order
to comply with any legal obligation, or in order to enforce or apply our
terms of use of any of our sites and other agreements; or to protect the
rights, property, or safety of PTC, our customers, or others. This
includes exchanging information with other companies and organisations
for the purposes of fraud protection and credit risk reduction.
* Government agencies or other third parties as authorized by applicable
law: (i) to comply with legal, regulatory, or reporting requirements
(such as reporting to tax authorities and employment regulators), (ii) in
the event we are required to respond to a court order, subpoena,
discovery request, or other legal process, or if, in our good faith
opinion, such disclosure is required by law, (iii) at the request of
governmental authorities conducting an audit or investigation, (iv) to
verify or enforce compliance with applicable employee policies, laws,
rules, or regulations, (v) in connection with corporate restructurings or
potential acquisitions, mergers, or sales, or (vi) whenever we believe
disclosure is necessary to limit the legal liability, or to protect or
enforce the rights, interests, or safety, of you, the Company, our
subsidiaries and affiliates, other employees, or third parties.
PTC does not sell personal data.
8. YOU CAN OPT-OUT OF E-MAIL CORRESPONDENCE AND ACCESS AND CORRECT THE
INFORMATION WE COLLECT
In certain circumstance you may have the right to ask us not to process
your personal data (“opt-out”). We will usually inform you (before
collecting your data) how we intend to use your data or if we intend to
disclose your information to any third party for the purpose for which it
was collected. If you want to opt-out please contact as set out below.
You may also opt-out of future marketing correspondence by updating your
preferences using the link on the footer of e-mail correspondence.
Upon request, we will provide you with reasonable access to personal data
about you in our possession and will take reasonable steps to permit you to
correct, amend, or delete personal data that you demonstrate to be
inaccurate or incomplete. When updating personal data about you, we may
ask you to verify your identity before we can act on your request.
We may reject requests that are fraudulent, unreasonably repetitious,
require disproportionate technical effort (for example, developing a new
system or fundamentally changing an existing practice), or would be
extremely impractical (for example, requests concerning information
residing on backup tapes).
Where we can provide information access and correction, we will do so at no
cost to you, except where it would require a disproportionate effort. We
aim to protect information from accidental or malicious alteration or
destruction. Accordingly, after your information is deleted, we may not
immediately delete residual copies from our active servers or remove
information from our backup systems.
9. DATA INTEGRITY
We will take reasonable steps to ensure that personal data that we process
is reliable for its intended use, accurate, complete, and current. You are
responsible for the accuracy of all personal data you provide to us. We
will use reasonable efforts to maintain the accuracy and integrity of the
personal data we obtain, and to update it as appropriate. We will take
reasonable steps to ensure that personal data is reliable for its intended
use.
10. SECURITY
We have implemented, and will maintain current, reasonable physical,
technical, and organizational security measures for the purpose of
protecting the personal data in our possession from loss, misuse, and
unauthorized access, disclosure, alteration, or destruction.
Where we have given you (or where you have chosen) a password which enables
you to access certain parts of our sites, you are responsible for keeping
this password confidential. We ask you not to share a password with
anyone.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we have security measures in place to protect
your personal data, we cannot guarantee the security of your data
transmitted to our sites; any transmission is at your own risk.
11. LIMITATION ON SCOPE OF PRIVACY PRINCIPLES
Adherence by PTC to this privacy policy may be limited to the extent
required to meet a legal, governmental, national security, or public
interest obligation.
12. COMPLIANCE AND ENFORCEMENT
PTC Inc will conduct periodic internal compliance audits of our relevant
privacy practices to verify adherence to this Policy. We encourage
individuals covered by this Policy to raise any concerns they have about
the way we process their personal data by contacting us at the address
below.
PTC Inc commits to resolve questions and complaints about your privacy and
its collection or processing of your personal data. Individuals who
believe that PTC or any of its affiliates is not complying with the terms
of this Policy, can contact PTC’s Global Data Privacy Officer, 121 Seaport
Boulevard, Boston, Massachusetts 02210, USA, or by email at
dataprivacy@ptc.com, or though PTC’s “open door” enquiry and reporting
platform at www.ptc.com/opendoor.
13. UNLAWFUL USE OF PTC SOFTWARE
PTC regards software piracy as the crime it is, and we view offenders
accordingly. We do not tolerate the unlawful use of PTC software products,
and we pursue those who do so using all legal means available, including
public and private surveillance resources. As part of these efforts, PTC
utilizes data monitoring and scouring technologies to obtain and transmit
data on unauthorized use of software. Such data may be transferred and
processed in a country other than the one where the software is being used
or accessed. If you are using an unauthorised or unlicensed copy of our
software, cease using it immediately and contact PTC to obtain a legally
licensed copy. By using an unauthorised or unlicensed copy of PTC software,
you should be aware that PTC will collect, use, and transfer personal data
internationally for the purposes of identifying users of such software.
This personal data may include online identification, such as IP address,
MAC address and geolocation.
14. WE DO NOT KNOWINGLY COLLECT INFORMATION FROM CHILDREN WHO ARE UNDER 13 (OR
UNDER 16 IN THE EU)
Our sites are not directed to children younger than age thirteen (13) or
under the age of sixteen 16 in the EU. We do not knowingly collect
personal data from children under these ages on any of our sites and we
will delete any such information later determined to be from such young
person, unless we have received consent to collect such personal data from
the child’s parent or guardian. In the event a parent or guardian believes
that his/her child has provided information to PTC and wishes that data to
be removed or corrected, please contact PTC as described below.
15. OTHER SITES
Our sites may, from time to time, contain links to and from the websites of
our authorized resellers, business partners, industry forums, analysts and
to other sites that are relevant to our products and services.
Additionally, for some of the functions within our websites we link to/use
third party suppliers for example, when you visit a page with videos
embedded from or links to YouTube or slide-share. If you follow a link to
any of these websites, please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability
for these policies. Please check these policies before you submit any
personal data to these websites.
16. YOUR RIGHTS
You have certain rights relating to your personal data, subject to local
data protection laws. Depending on the applicable laws and, in particular,
if you are located in the EEA, these rights may include:
* To access your personal data held by us (right to access);
* To rectify inaccurate personal data and, taking into account the purpose
of processing the personal data, ensure it is complete (right to
rectification);
* To erase/delete your personal data, to the extent permitted by applicable
data protection laws (right to erasure; right to be forgotten);
* To restrict our processing of your personal data, to the extent permitted
by law (right to restriction of processing);
* To transfer your personal data to another controller, to the extent
possible (right to data portability);
* To object to any processing of your personal data carried out on the
basis of our legitimate interests (right to object). Where we process
your personal data for direct marketing purposes or share it with third
parties for their own direct marketing purposes, you can exercise your
right to object at any time to such processing without having to provide
any specific reason for such objection;
* Not to be subject to a decision based solely on automated processing,
including profiling, which produces legal effects ("Automated
Decision-Making"). Automated Decision-Making currently does not take
place on our websites or in our services; and
* To the extent we base the collection, processing and sharing of your
personal data on your consent, to withdraw your consent at any time,
without affecting the lawfulness of the processing based on such consent
before its withdrawal.
If you wish to exercise these rights, please see the Section 19, How to
Contact Us.
We will respond to your request consistent with applicable law. To
protect your privacy and security, we may require you to verify your
identity.
17. DATA RETENTION
Personal data will be stored in accordance with applicable laws and kept as
long as needed to carry out the purposes described in this privacy policy
or as otherwise required by applicable law.
18. CHANGES TO OUR PRIVACY POLICY
This Policy may be amended from time to time. Any changes we may make to
our privacy Policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail. When amendments are made, we will
revise the "last updated" date at the top of this Policy.
19. HOW TO CONTACT US
If you have any questions or concerns about our use of your personal
information or this Privacy Policy or wish to exercise any of your rights
under applicable data law, please contact us using the following details:
The Global Data Privacy Officer
PTC Inc.
121 Seaport Blvd
Boston, Massachusetts 02210
Attn: Compliance Department – Privacy
or
dataprivacy@ptc.com
or
www.ptc.com/opendoor where toll-free numbers are also available.
Version Update: January 1, 2020:
* Updated includes clarification as to certain aspects of PTC’s processing
activities.
* Revised Section 15 – Your Rights
* Broken links removed.
Revision to address for The Global Data Privacy Officer only.
--------------------------------------------------------------------------------
PTC SUBSIDIARIES:
EEA Countries (including EMEA rep offices)
Country
PTC entity
Address and Registration No.
Austria
Parametric Technology Gesellschaft m.b.H.
Operngasse 17-21, 1040 Wien, Austria
(Co No: FN 111171m Salzburg)
Belgium
Parametric Technology Belgium B.V.B.A.
Esplanade Heysel 1, PB 94, 1020 Brussels
Belgium
(Co No: No 584607)
Denmark
Parametric Technology Denmark A/S
Lynbyvej 14, st. th., 2100 Kobenhavn Ø
Denmark
(Co No: CVR – NR – 16993433)
Dubai
PTC SSI Designated Activity Company – Dubai Branch Rep Office
25/28 North Wall Quay, Dublin D01 H104, Ireland
(Co No: 368456)
France
Parametric Technology S.A
Immeuble L’Emeraude, 1 rue du Petit Clarmart
78941 Vélizy Villacoublay Cedex, France
(Co No: RCS AIX 380 280 081)
Germany
Parametric Technology G.m.b.H.
Edisonstrasse 8, 85716 Unterschleissheim
Munich, Germany
(Co No: HR B 93462)
Ireland
PTC (SSI) Designated Activity Company
25/28 North Wall Quay, Dublin D01 H104, Ireland
(Co No: 368456)
Israel
Parametric Technology Israel Ltd
Nahum Hat 5 St, Tirat Carmel
PO B15019, Matam, Haita 31905, Israel
Co No: 51-162522-0
Italy
Parametric Technology Italia S.r.l.
Centro Direzionale Colleoni,
Palazzo Sirio 3, Via le Colleoni 11
20041 Agrate Brianza, Italy
(Co No: 1304782)
Netherlands
Parametric Technology Nederland B.V.
Bèta Technology & Business Accelerator
Unit K119, High Tech Campus 9
5656 AT Eindhoven, The Netherlands
(Co No: 16070133)
Romania
PTC Eastern Europe S.R.L
319G Splaiul Independentei Street, 14th Floor, Sector 6, Bucharest, Romania
(Co No: J40/7478/2008 )
Russia
PTC International Limited Liability Company
Rusakovaskaya Street 13, 107140, Moscow
Russia
(Co No: 1097760001569)
Spain
Parametric Technology Espana S.A.
Gran Via de les Corts Catalanes
130-136, Planta 7ª, Barcelona, Spain 08038
(Co No: CIF A-60000593)
Sweden
PTC Sweden AB
Johan På Gårdas gata 5A, 41250 Gothenburg
Sweden
(Co No: 556450-3711)
Switzerland
Parametric Technology (Schweiz) AG
Badenerstrasse 15, 8004 Zurich
Switzerland
(Co No: CH-020.3.003.036-9)
Turkey
PTC (SSI) Designated Activity Company Istanbul Liaison Office
25/28 North Wall Quay, Dublin D01 H104, Ireland
UK
Parametric Technology (UK) Ltd
Abbey House, 282 Farnborough Road, Farnborough, Hampshire, GU14 7NA
(Co No: 2513030)
Non-EEA Countries
Country
PTC entity
Address and Registration No.
Australia
Parametric Technology Australia Pty. Limited
AMP Centre, Level 34, Sydney NSW, Australia 1000
(Co No: 071 284 761)
Brazil
Parametric Technology Brazil Ltda.
Rua Samuel Morse, 120 – 3rd Floor, Sao Paulo, Brazil, 04576-060
(Co No: 35.214.131.377)
China
Parametric Technology (Shanghai) Software Co. Ltd
Unit 008, Floor 8, 888 Wanhangdu Road, Jingan Distriict, Shanghai, China
(Co No: 91310000755035391D)
Canada
PTC (Canada) Inc.
3333 Cote Vertu, Suite 620, St Laurent, Quebec, H4R 2N1, Canada
(Co No: 296722-7)
Mexico
Parametric Technology Mexico, S.A. de C.V.
WeWorx, Paseo de la Reforma, Floor 42, Mexico City, Mexico, CP 06600
Hong Kong
Parametric Technology (Hong Kong) Ltd.
Unit 40, Level 3, three Pacific Place, Central, Hong Kong
(Co No: 360181)
India
Parametric Technology (India) Private Ltd.
52-Okhla Industrial Estate Phase, New Delhi, India, 110 020
(Co No: 55-60773)
Japan
PTC Japan K.K.
8-1 Nishi-Shinjuku 6-chome, Shinjuku-ku, Tokyo, Japan
(Co No: 0111-01-016787)
Korea
Parametric Korea Co., Ltd
(Samseong-dong) 17 Floor, 521, Teheran-ro, Gangnam-gu, Seoul, Korea 06164
(Co No: 89944)
Singapore
Parametric Technology Singapore Pte. Ltd.
Unit 28-31, Level 42, Singapore 049909, Singapore
(Co No: 199202432C)
Commonwealth of Massachusetts
PTC Inc.
121 Seaport Blvd, Boston, Massachusetts 02210, United States
(Co No: 042866152)
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