support.sendgrid.com Open in urlscan Pro
104.16.51.111  Public Scan

Submitted URL: http://url3648.twilio.com/ls/click?upn=u001.Rd-2Fu6oMZ9ZGYtOHSR-2Fjpg4bNUE1tbSEHI3KZTfcW6MehEwH1aBA6vJeRjuJ4wyV79Dg4_-2BFI...
Effective URL: https://support.sendgrid.com/hc/en-us
Submission Tags: falconsandbox
Submission: On March 07 via api from US — Scanned from DE

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SEARCH FOR SOLUTIONS. GET SUPPORT.


 * What is SendGrid?
 * How do I contact support?
 * My emails aren't delivering
 * Billing and credit cards

 * How do I read my invoice?
 * What is Sender Authentication?




Login & Contact Support


TROUBLE LOGGING IN?


I FORGOT MY USERNAME.

I'm trying to request a password reset, but I don't remember my username.


IP ACCESS MANAGEMENT HAS LOCKED ME OUT.

My IP has changed and I can no longer access my account.


I AM UNAUTHORIZED TO ACCESS MY ACCOUNT.

When I attempt to login, I am told I am not authorized to access SendGrid.


TWO-FACTOR AUTHENTICATION CODE NOT RECEIVED.

The phone number setup with Two-factor Authentication not receiving code.


I AM HAVING A DIFFERENT LOGIN ISSUE.

No problem. Tell us more about what issue you're experiencing!


FREQUENTLY ASKED QUESTIONS

Integration
Sender Authentication
Marketing Campaigns
Deliverability
Billing
How do I sign up for SendGrid?

If you have not already, we suggest you take a look at our Pricing Page to help
select the best plan for your needs. If you have already signed up and have
additional questions please see our Account Sign Up FAQ.

How do I start sending?

There are several different methods that can be used to send through SendGrid.
Take a look at our Integrate with SendGrid page for information on how to
connect with SMTP or our Web API.

What is my API Key?

API Keys allow you to generate an authentication credential that is separate
from your username and password. They are independent from one another and are
easily disposable. You should create unique API keys for each of your
applications or servers so that you can easily revoke them without disrupting
other systems if needed. For more information, click here.

What is my SMTP Username and Password?

We recommend using "apikey" for your SMTP username and creating an API Key to
use for your password. For more information, click here.

What kinds of account security does SendGrid offer?

SendGrid offers Two Factor Authentication and IP Access Management features to
secure your account. Additional security information can be found here.

What is Sender Authentication?

Sender Authentication is the functionality that shows ISPs that SendGrid has
your permission to send emails on your behalf. This permission is given by the
act of pointing very specific DNS entries from your domain registrar to
SendGrid. To learn more about how and why to setup Sender Authentication, see
the article listed here.

Why haven't my DNS records validated?

A common hurdle that many users encounter during the Sender Authentication
process is that DNS records fail to validate, even though the records were just
created! For some steps you can take to troubleshoot potential issues with
recently created DNS records, click here.

What is Marketing Campaigns?

Marketing Campaigns is a powerful tool that can easily send beautiful,
well-targeted email marketing campaigns. More information about all of the
features of Marketing Campaigns can he found here.

How do I add an Unsubscribe Link to my campaign?

The first step to include an unsubscribe link is to create an unsubscribe group.
Unsubscribe groups allow your readers to opt out of certain types, or groups, of
emails instead of globally unsubscribing from all of your emails. Unsubscribe
groups are especially useful if you send several very different types of email
to the same recipients. To see learn how to setup your first unsubscribe group,
click here.

How do I manage my contacts using the Web API?

The SendGrid web API allows you to manage your Marketing Campaigns contacts.
Complete documentation is available here. You can also view our interactive
documentation here.

How do I remove unusuable contacts?

It is common to have contacts that result in a group unsubscribe, block, bounce,
invalid email address, or spam report. Attempting to send email to these
contacts can negatively impact your reputation since these contacts do not want
to (and will not) receive your marketing emails. By continuing to store these
contacts, you are being charged for recipients that will automatically be
dropped. Learn how to remove these contacts here.

What if I have more questions about Marketing Campaigns?

The documentation page has answers to many more common questions you might come
across about Marketing Campaigns.

My email is going to spam, what can I do?

There are numerous reasons why email providers place messages into the Spam
folder. While there is no surefire way to ensure your messages arrive into the
inbox of your recipients, there are however industry standards and best
practices you can follow to give your emails the best chance of meeting all mail
provider and spam filter expectations.

Check out our Deliverability 101 guide to get started with general guidelines on
email ettiquite and sending practices.

After reading our Deliverability 101 guide, take a deep dive into advanced email
delivery with Sendgrid's Official Email Deliverability Guide.

My recipients have are reporting not receiving my message.

For troubleshooting tips on this situation, please see the article listed here.

Why did my email bounce?

For explantation of bounces, please see the article listed here.

Why did my email drop?

For explantation of drops, please see the article listed here.

Why has my message not delivered yet?

For explantation of email throttling and deferral messages, please see the
article listed here.

How do I read my invoice?

Learn more about what you're paying for with our "How to read your invoice"
article.

How does billing work for Marketing Campaigns?

Learn more about billing for Marketing Campaigns such as contact storage here.

How do I change the card information I have on file with SendGrid?

Learn more about how to update your card information here.

PRODUCT GUIDES

Read our documentation

Read More ›

API DOCS

Learn how to Integrate with our API or SMTP Relay

Read More ›

EXPERT SERVICES

Learn directly from our email experts

Read More ›

TROUBLESHOOTING

Find answers to common problems

Read More ›
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