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Shoptalk Global
Community, Connections & Content
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Shoptalk March 27-30, 2022 Mandalay Bay, Las Vegas

March 27-30, 2022 Mandalay Bay, Las Vegas

Get Ticket
Shoptalk March 27-30, 2022 Mandalay Bay, Las Vegas
Get Ticket
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THE AGENDA

Shoptalk is where thousands of retail changemakers come together every year to
create the future of retail. The Shoptalk agenda covers the latest technologies,
trends and business models, as well as the rapid transformation of what
consumers discover, shop for and buy—everything ranging from apparel and
electronics to beauty and grocery. Shoptalk’s agenda leads the retail industry
narrative and promises insights and perspectives not found anywhere else.

Shoptalk’s speakers are industry leaders and innovators from a broad
cross-section of companies, ranging from established retailers and brands to
innovative new startups and prolific investors. Shoptalk 2022 will also feature
brand new Shoptalk Original Content—this includes 100% independent research,
data, frameworks, benchmarking studies and visual guides developed in-house by
the Shoptalk team.

— Indicates Shoptalk Original Content


SUNDAY — MARCH 27, 2022

Registration Open: 11:00am — 7:00pm

2:00pm — 2:40pm
Session 1
2:00pm — 2:40pm
Session 1

TRACK 1

Developing Tomorrow's Retail Leaders

Empowering Tomorrow's Women Leaders

View Description

Deepa Gandhi, Founder & Chief Operating Officer, Dagne Dover

Sharonda Weatherspoon, SVP of Retail Stores & Co-Chair for Diversity &
Inclusion, Ralph Lauren

Lauren Argenti Rawlings, Managing Director, Technology Practice, ZRG Partners

Jennifer DiPasquale, President & Co-Founder, Women in Retail Leadership Circle &
Total Retail, Women in Retail & Total Retail (Interviewer)

EMPOWERING TOMORROW'S WOMEN LEADERS

×

The number of women leading Fortune 500 companies hit a record in 2021, with
retail and consumer goods companies accounting for one-third of the total.
Still, women’s representation remains far below parity at the C-level. In this
session, retail executives will share how they’re sponsoring and empowering
tomorrow’s women leaders.

TRACK 2

Innovative Growth Opportunities

Succeeding at Recommerce and Other Modern Business Models

View Description

Jessica Rolph, Co-Founder & CEO, Lovevery

Niten Kapadia, Managing Director, VIOLET GREY, Farfetch

Gregg Brockway, Co-Founder & CEO, Chairish

Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)

SUCCEEDING AT RECOMMERCE AND OTHER MODERN BUSINESS MODELS

×

Brands and retailers of all sizes are launching new business models like
recommerce and subscriptions to meet changing consumer preferences. In this
session, leaders from established retailers and innovative startups will discuss
the processes and technologies they’re leveraging to operationalize these new
business models, as well as the successes and challenges they've encountered.

TRACK 3

Global Shopping Experiences

Navigating the Fast-Changing European Retail Market

View Description

Tom Philipson, Founder & CEO, YourStudio

Tanja Dysli, Chief Supply Chain Officer, IKEA

Rebecca Bemhena, VP Content, Shoptalk Europe, Shoptalk (Interviewer)

NAVIGATING THE FAST-CHANGING EUROPEAN RETAIL MARKET

×

Europe is home to some of the world’s most exciting retail innovations. From
changes in physical store design to the rapid rise of ecommerce to innovations
in logistics, the market is rapidly evolving to meet changing consumer
preferences and get products in their hands. In this session, retail leaders
from across Europe will discuss the region’s latest innovations and how the
market is evolving.

TRACK 4

'Shark Reef' Startup Pitch

Startup Pitch

View Description

Cynthia Hollen, Co-Founder & CEO, Mavi

Jonathan Blanco, Founder & CEO, Niftmint

Joy Fan, Founder & CEO, re/tell

Dane Baker, Co-Founder & CEO, EcoCart

Payman Nejati, Co-Founder & CEO, Ownit

Matt Nichols, General Partner, Commerce Ventures (Judge)

Neeta Rastogi Singh, Chief Operating Officer, Activant Capital (Judge)

Diana Melencio, Partner, XRC Labs (Judge)

Deborah Weinswig, Founder & CEO, Coresight Research (Moderator)

STARTUP PITCH

×

This dynamic session will showcase 15 innovative, early-stage retail tech
startups. Each Founder/CEO has 3 minutes to introduce their solution and explain
how it solves key industry challenges. Our "Shark Reef" judges will bite into
each technology with pointed questions. The audience and our sharks will rate
each startup, with a Judges’ Choice and Audience Choice winner announced at the
end!

2:45pm — 3:25pm
Session 2
2:45pm — 3:25pm
Session 2

TRACK 1

Developing Tomorrow's Retail Leaders

Attracting, Developing and Retaining Top Digital Talent

View Description

Anthony Soohoo, EVP, Home Division, Walmart U.S., Walmart

Katia Walsh, SVP & Chief Strategy & Artificial Intelligence Officer, Levi
Strauss & Co.

Chris Rupp, EVP & Chief Customer & Digital Officer, Albertsons Companies

Brendan Witcher, VP & Principal Analyst, Forrester (Interviewer)

ATTRACTING, DEVELOPING AND RETAINING TOP DIGITAL TALENT

×

Due to a tight labor market, increasing demand for digital skills and shifting
workplace dynamics, the competition for digital talent is fierce. This session
will address how companies identify and recruit the right talent, as well as how
they’re incentivizing their existing workforce to stay and embrace new
technologies.

TRACK 2

Innovative Growth Opportunities

Track Keynote: New Products and Services to Support Consumer Well-Being

View Description

Tracey Brown, President of Retail Products & Chief Customer Officer, Walgreens

TRACK KEYNOTE: NEW PRODUCTS AND SERVICES TO SUPPORT CONSUMER WELL-BEING

×

Healthy products are no longer enough for consumers, who increasingly seek
products that support their overall well-being. They’re prioritizing food,
personal care and other products that positively impact their bodies, and
services that boost their overall health. In this session, a retail leader will
share how her company is creating these new offerings and educating shoppers
about their benefits.



New Products and Services to Support Consumer Well-Being: A Discussion

View Description

Garrett Waggoner, Co-Founder & CEO, Cirkul

Raj Kohli, VP Global R&D, Colgate-Palmolive

Phil Wahba, Senior Writer, Fortune (Interviewer)

NEW PRODUCTS AND SERVICES TO SUPPORT CONSUMER WELL-BEING: A DISCUSSION

×

Healthy products are no longer enough for consumers, who increasingly seek
products that support their overall well-being. They’re prioritizing food,
personal care and other products that positively impact their bodies, and
services that boost their overall health. In this session, companies will share
how they’re creating these new offerings and educating shoppers about their
benefits.

TRACK 3

Global Shopping Experiences

China and the World's Most Innovative Retail Experiences

View Description

Tony Shan, Head of Tmall Global, the Americas, Alibaba

Liyia Wu, Founder & CEO, ShopShops

Connie Chan, General Partner, Andreessen Horowitz

Jordan Berke, Founder & CEO, Tomorrow Retail Consulting (Interviewer)

CHINA AND THE WORLD'S MOST INNOVATIVE RETAIL EXPERIENCES

×

Over half of ecommerce sales globally come from China, which boasts some of the
most cutting-edge retail technologies and business models spanning physical and
digital retail. In this session, we'll hear how social commerce, superapps,
robotics and other technologies are creating new retail experiences in China and
what these innovations mean for the US.

TRACK 4

'Shark Reef' Startup Pitch

Startup Pitch

View Description

Leigh Sevin, Co-Founder & CEO, Endear

Ryan Lee, Founder & CEO, Nautical Commerce

Akash Raju, Co-Founder & CEO, Glimpse

Melodie van der Baan, Co-Founder & CEO, Max Retail

David Weissman, Co-Founder & CEO, HumanKind

3:30pm — 4:10pm
Session 3
3:30pm — 4:10pm
Session 3

TRACK 1

Developing Tomorrow's Retail Leaders

Retail CEOs in Conversation: Becoming a Great Leader

View Description

Charlie Cole, CEO, FTD

Christine Day, CEO, The House of LR&C

Jennifer DiMotta, Founder & CEO, Uprisors (Interviewer)

RETAIL CEOS IN CONVERSATION: BECOMING A GREAT LEADER

×

Leaders today must combine expertise, empathy, creativity and resilience. They
must understand the latest technologies and business models, know how to
navigate organizational politics and inspire their teams through challenging
times. In this dynamic session, two CEOs will discuss how they prepared
themselves to thrive as leaders in a fast-changing industry.

TRACK 2

Innovative Growth Opportunities

The Investor Perspective on Retail's Biggest Growth Opportunities

View Description

Hans Tung, Managing Partner, GGV Capital

Nicole Johnson, Partner, Forerunner Ventures

Lauren Thomas, Retail Reporter, CNBC (Interviewer)

THE INVESTOR PERSPECTIVE ON RETAIL'S BIGGEST GROWTH OPPORTUNITIES

×

Funding to digitally savvy consumer startups has rebounded, with companies
focused on wellness and convenience reaping many of the benefits. Meanwhile, the
emergence of rollup companies, which are snapping up marketplace brands, is also
reshaping the landscape. In this session, leading investors will discuss the
consumer trends and business models that present retail’s greatest
opportunities.

TRACK 3

Global Shopping Experiences

The Leading Edge of Retail Innovation in Latin America

View Description

Karen Bruck, Ecommerce VP, Mercado Libre

Antonino Guichard Gonzalez, Chief Digital Officer, Liverpool

Daniel Güell, Chief Digital Officer, Cencosud

Tatiana Perim, Partner, Kearney (Interviewer)

THE LEADING EDGE OF RETAIL INNOVATION IN LATIN AMERICA

×

Latin America became the fastest-growing ecommerce market during the pandemic,
catapulting a region where digital penetration had previously stalled at 5%. In
this session, the region’s retail leaders will discuss its transformation and
remaining challenges, which range from a largely unbanked population to complex
fulfillment and delivery logistics.

TRACK 4

'Shark Reef' Startup Pitch

Startup Pitch

View Description

Eric Wimer, Co-Founder & CEO, Returnmates

Kaus Manjita, Co-Founder & CEO, Mason

Mitchell Nikitin, Co-Founder & CEO, Via.Delivery

Lauryn Vaughn, Founder & CEO, ReUpp

Jonathan Attias, Co-Founder & CEO, Sayollo

4:10pm — 4:45pm
Networking Break
4:35pm — 4:45pm
Entertainment (General Session Room)
4:45pm — 4:55pm
Opening Remarks (General Session Room)

Rebecca Sausner, General Manager, Shoptalk

Krystina Gustafson, SVP Content, Shoptalk

4:55pm — 5:15pm
A Member-Obsessed Approach to Growth (General Session Room)

Kath McLay, CEO, Sam's Club

Krystina Gustafson, SVP Content, Shoptalk (Interviewer)

5:15pm — 5:35pm
Navigating the Ever-Changing Global Supply Chain (General Session Room)

Alicia Boler Davis, SVP, Global Customer Fulfillment, Amazon

Andrew Lipsman, Principal Analyst, Retail & Ecommerce, Insider Intelligence
(Interviewer)

5:35pm — 5:55pm
The Beginning Is Now for Brooke Shields' Community-First Brand (General Session
Room)

Brooke Shields, Founder & CEO, Beginning Is Now

Shelly Kapoor Collins, Partner, Sway Ventures (Interviewer)

7:00pm — 9:00pm
Party at The Park


Join thousands of attendees at an outdoor Party at The Park for food, drink,
music and networking. Shuttles to and from the location will be provided.


MONDAY — MARCH 28, 2022

Registration Open: 7:00am — 6:30pm
Exhibit Hall Open: 10:30am — 6:30pm

7:30am — 9:00am
Breakfast
7:30am — 8:15am
Breakfast & Tabletalks (Prescheduled Only)
8:30am — 9:10am
Session 1
8:30am — 9:10am
Session 1

TRACK 1

Sophisticated Commerce Offerings

Track Keynote: Working Cross-Functionally to Create a Cohesive Shopping
Experience

View Description

Cara Sylvester, EVP, Chief Marketing & Digital Officer, Target

Brendan Witcher, VP & Principal Analyst, Forrester (Interviewer)

Matt Baer, Chief Digital & Customer Officer, Macy's

Lauren Thomas, Retail Reporter, CNBC (Interviewer)

TRACK KEYNOTE: WORKING CROSS-FUNCTIONALLY TO CREATE A COHESIVE SHOPPING
EXPERIENCE

×

To more seamlessly guide the omnichannel consumer along their shopping journey,
smart retailers and brands are revisiting their internal organizational
structures and processes, so that departments such as operations, marketing, and
ecommerce are all in sync. In this Track Keynote, two senior leaders will share
how cross-functional teams, breaking down data silos, and other tactics are
driving a more connected shopping experience in their respective organizations.

TRACK 2

Cultivating Customer Relationships

New Approaches to Personalization

View Description

Bradford Shellhammer, VP, Buyer Experience & eBay for Charity & GM, eBay New
York, eBay

Julie Bornstein, Co-Founder & CEO, THE YES

Nadine Graham, VP Digital Client Experience, Sephora

Mark Abraham, Managing Director & Senior Partner, Boston Consulting Group
(Interviewer)

NEW APPROACHES TO PERSONALIZATION

×

Consumers today expect retailers to tailor their online shopping experiences to
their preferences and buying habits. Retailers are also adopting clienteling and
customer service technologies that empower their associates to offer personal
service in stores. This session will feature industry leaders discussing online
and offline personalization tactics that create more relevant, engaging shopping
experiences.

TRACK 3

Payments and Checkout Innovations

Payments Innovations from Around the World

View Description

Nick Molnar, Afterpay Co-Founder and Afterpay Co-Lead at Block, Afterpay

Adolfo Pittaluga Hahn, CEO, Fpay

PAYMENTS INNOVATIONS FROM AROUND THE WORLD

×

In 2023, Sweden will become the first country to officially phase out cash, even
as paper money still pays for 80% of retail transactions in places like Germany
and Japan. This session kicks off with research highlighting how markets around
the globe are shifting towards digital payments and introducing new, easier ways
to pay for goods. Following the presentation, a multinational retailer and
global buy-now-pay-later provider building its own marketplace will share how
they are making purchases faster and more convenient for shoppers.

TRACK 4

Tech Startup Spotlight: Supply Chain

Sustainable Technology Solutions

View Description

Charlie Ifrah, Co-Founder & Chief Product Evangelist, INTURN

Mike Newman, CEO, Returnity

Andy Ruben, Founder & CEO, Trove

Laura Kennedy, Senior Lead Analyst, CB Insights (Interviewer)

SUSTAINABLE TECHNOLOGY SOLUTIONS

×

This session features technologies that are improving retail sustainability.
Each company’s Founder/CEO will present their technology, followed by a group
discussion on how technology can benefit both the bottom line and the planet.

TRACK 5

New Retail Insights and Research

Insights on the Changing Consumer

View Description

Michele Cerullo McCorry, SVP, Behaviorally

Oliver Chen, Managing Director, Head of Retail, New Platforms, Luxury, Cowen

Wendy Wallner, SVP, Client Officer; Retail, Restaurants, Tech, Ipsos

Joe Laszlo, VP Content, Shoptalk (Emcee)

INSIGHTS ON THE CHANGING CONSUMER

×

This session's presentations will feature insightful new research that helps
retailers and brands keep pace with today's fast-changing consumer behaviors and
preferences.

9:15am — 9:55am
Session 2
9:15am — 9:55am
Session 2

TRACK 1

Sophisticated Commerce Offerings

Leveraging Omnichannel Data Effectively

View Description

Steve Miller, SVP, Strategy, eCommerce, & Analytics, DICK'S Sporting Goods

Natalie Mackey, Co-Founder & CEO of The Glow Concept, Winky Lux

Edward Park, CEO of Americas & Head of Global E-Commerce, Lovisa

Monisha De La Rocha, Partner, Bain & Co. (Interviewer)

LEVERAGING OMNICHANNEL DATA EFFECTIVELY

×

The average consumer now uses stores, online and mobile throughout their shopper
journey, making the path to purchase more complex. Through a series of
conversations, executives from retailers and brands will share how they’re
collecting and combining data across channels, and how they’re using these
insights to create a cohesive omnichannel shopping experience.

TRACK 2

Cultivating Customer Relationships

The Latest Customer Loyalty Strategies

View Description

Jon Mandell, SVP of Global Membership & Commerce, WW

Andrea Moore, SVP Digital, E-Commerce & Consumer Insights, NEST New York

Neil Callahan, President, Greats

Ken Fenyo, President, Research & Advisory, Coresight Research (Interviewer)

THE LATEST CUSTOMER LOYALTY STRATEGIES

×

Instilling loyalty presents challenges in an age of unparalleled consumer
choice. Consumers are highly aware of their options, and the desire for novelty
runs contrary to sticking with the tried-and-true. In this session, we'll hear
from three industry leaders about the tactics and technologies that have helped
their companies keep consumers coming back.

TRACK 3

Payments and Checkout Innovations

Simplifying the Ecommerce Checkout Experience

View Description

Katherine Shappley, VP, Commerce Business Group, Meta

Karthik Viswanathan, VP, Digital Product & Customer Experiences, AT&T

Mandeep Bhatia, VP, Global Digital Product & Omnichannel Innovation, Tapestry

Kristin Smith, Managing Director, Deloitte (Interviewer)

SIMPLIFYING THE ECOMMERCE CHECKOUT EXPERIENCE

×

With research pegging ecommerce cart abandonment rates as high as 80%, online
conversion continues to be a major industry challenge. While many factors can
drive a consumer to give up on a purchase, organizations that can improve
checkout experiences stand to bring in more successful transactions. This
session will feature companies providing one-click checkout, a simplified user
experience and other offerings to make checkout more seamless.

TRACK 4

Tech Startup Spotlight: Supply Chain

Robotics and Other Fulfillment Technologies

View Description

Michael Krakaris, Co-Founder, Deliverr

Gautam Narang, Co-Founder & CEO, Gatik

Lior Elazary, Co-Founder & CEO, InVia Robotics

Fermin Caro, Co-Founder & Managing Director, ComCap (Interviewer)

ROBOTICS AND OTHER FULFILLMENT TECHNOLOGIES

×

This session features technologies reinventing fulfillment. Each company’s
Founder/CEO will present their technology, followed by a group discussion on how
automation and other technologies reduce fulfillment cost and increase speed and
efficiency.

TRACK 5

New Retail Insights and Research

Insights on the Major Forces Shaping Retail

View Description

Aaron Cheris, Partner, Bain & Co.

Lauren Wiener, Managing Director & Partner, Boston Consulting Group

Lorelei Bergin, VP of Retail Analytics, NielsenIQ

HG O'Connell, Assistant Content Director, Shoptalk (Emcee)

INSIGHTS ON THE MAJOR FORCES SHAPING RETAIL

×

This session's presentations will feature thought-provoking new research
examining diverse forces reshaping the retail industry: inflation, the rise of
retail media networks and the growing sustainability imperative.

10:00am — 10:40am
Session 3
10:00am — 10:40am
Session 3

TRACK 1

Sophisticated Commerce Offerings

Product Discovery Experiences that Delight Shoppers

View Description

Leslie Leifer, VP, Enterprise Strategy & Business Development, 1800Flowers.com

Cate Khan, Co-Founder & Chief Strategy Officer, Verishop

Ben Kaufman, Co-Founder & CEO, CAMP

Rocquan Lucas, Content Director, Shoptalk (Emcee)

PRODUCT DISCOVERY EXPERIENCES THAT DELIGHT SHOPPERS

×

Product recommendation engines, natural language processing, and visual and
voice search capabilities are helping consumers discover products digitally in
new ways. Offline, innovative store models designed to drive trial are
introducing shoppers to entirely new products in an engaging, interactive
environment. This session will feature retailers and brands discussing their
evolving strategies for product discovery and the results they're seeing.

TRACK 2

Cultivating Customer Relationships

Building Better Customer Experiences Through Data-Driven Insights

View Description

Barkha Saxena, Chief Data Officer, Poshmark

Jim Ferolo, Chief Information Officer, Maui Jim

Jennie Weber, SVP Experience Design & Insights, Best Buy

Vanessa Larco, Partner, New Enterprise Associates (Interviewer)

BUILDING BETTER CUSTOMER EXPERIENCES THROUGH DATA-DRIVEN INSIGHTS

×

Brands and retailers have an abundance of first- and third-party data at their
fingertips. This session will explore how industry leaders are effectively
collecting, analyzing and acting on insights from this data to improve their
offering and build a better customer experience.

TRACK 3

Payments and Checkout Innovations

Track Keynote: Payments and Digital Offerings that Build Shopper Loyalty

View Description

John Strain, Chief Digital & Technology Officer, Gap Inc.

Brendan Witcher, VP & Principal Analyst, Forrester (Interviewer)

Yasir Anwar, Chief Technology Officer & Digital Officer, Williams-Sonoma

TRACK KEYNOTE: PAYMENTS AND DIGITAL OFFERINGS THAT BUILD SHOPPER LOYALTY

×

Over half of global consumers say that sustainability is important to them when
choosing a brand, prompting companies to reformulate products and redesign
packaging to reduce waste and improve environmental footprints. This Track
Keynote will feature the CEO of a leading startup who will discuss the
innovative steps he's taken toward product and packaging sustainability.

TRACK 4

Tech Startup Spotlight: Supply Chain

Click-and-Collect, Curbside and Delivery Technologies

View Description

Alastair Westgarth, CEO, Starship Technologies

Nate Faust, Founder, Olive

Emil Davityan, Co-Founder & CEO, Blue Dot

Tom Fiorita, Founder & CEO, Point Pickup

Bernardine Wu, CEO, FitForCommerce (Interviewer)

CLICK-AND-COLLECT, CURBSIDE AND DELIVERY TECHNOLOGIES

×

This session features technologies that optimize the last mile. Each company’s
Founder/CEO will present their technology, followed by a group discussion on how
retailers are keeping up with increasing consumer expectations for fast, easy
pickup and delivery.

TRACK 5

New Retail Insights and Research

Insights on the Future of Work

View Description

Rob Garf, VP & GM, Retail, Salesforce

Ashish Kothari, Partner, McKinsey & Company

HG O'Connell, Assistant Content Director, Shoptalk (Emcee)

INSIGHTS ON THE FUTURE OF WORK

×

This session's presentations will feature actionable new research examining the
outlook for retail industry employment, spanning frontline workers, labor in
manufacturing and corporate employees.

10:30am — 11:15am
Networking Break
11:00am — 11:10am
Entertainment (General Session Room)
11:10am — 11:15am
Welcome Back (General Session Room)

Rebecca Sausner, General Manager, Shoptalk

Katy Fryatt, Launch Director, Shoptalk Europe

11:15am — 11:25am
Shoptalk Documentary Premiere: Retail’s Metaverse Opportunity (General Session
Room)
11:25am — 11:45am
Diving Deeper into the Retail Metaverse Opportunity With PacSun (General Session
Room)

Brieane Olson, President, PacSun

Joe Laszlo, VP Content, Shoptalk

11:45am — 12:05pm
How Technology Is Transforming the Future of Grocery (General Session Room)

Fidji Simo, CEO, Instacart

Brad Stone, Senior Executive Editor, Bloomberg News (Interviewer)

12:05pm — 12:25pm
Inside ABG’s Winning Playbook for Evolving, Transforming and Reimagining Global
Brands (General Session Room)

Jamie Salter, Founder, Chairman & CEO, Authentic Brands Group

Oliver Chen, Managing Director, Head of Retail, New Platforms, Luxury, Cowen
(Interviewer)

12:30pm — 2:10pm
Lunch
1:05pm — 2:11pm
Hosted Retailers & Brands Program (Prescheduled Only)
2:20pm — 3:00pm
Session 4
2:20pm — 3:00pm
Session 4

TRACK 1

Groundbreaking Digital Experiences

Seizing the Livestreaming and Shoppable Video Opportunity

View Description

Deborah Weinswig, Founder & CEO, Coresight Research

Bridget Dolan, Global Managing Director of Shopping Partnerships, YouTube

Steve Vranes, CEO, Hot Topic

SEIZING THE LIVESTREAMING AND SHOPPABLE VIDEO OPPORTUNITY

×

As companies seek to market their products online with the same richness and
immediacy they do in the real world, livestreaming and shoppable video stand out
as huge opportunities. US livestreaming is in its early days, but growing fast:
shopping via livestreaming is expected to triple to $35 billion by 2024. This
session will help companies understand how to develop a livestream and shoppable
video strategy, from selecting the right platforms to engaging viewers and
driving conversion.

TRACK 2

Advances in Merchandising

Advancing Diverse Products and Suppliers

View Description

Susan Viscon, SVP, Corporate Development & Investment, REI

Priya Venkatesh, SVP of Merchandising, Sephora

Loretta Choy, Chief Merchant, Stitch Fix

Jordyn Holman, Reporter, Bloomberg News (Interviewer)

ADVANCING DIVERSE PRODUCTS AND SUPPLIERS

×

Retailers have embraced the need to source a wider array of products from
diverse suppliers. Commitments like the 15% Pledge are one motivator, but
serving an increasingly diverse customer base is also pushing merchants in this
direction. This session will feature executives from three companies that are
diversifying their products and suppliers, speaking to how they identify new
partners, how they promote their products to shoppers, and the results they are
seeing.

TRACK 3

Sustainability

Track Keynote: Sustainable Product and Packaging Innovations

View Description

Stu Landesberg, Co-Founder & CEO, Grove Collaborative

David Feber, Partner, McKinsey & Company (Interviewer)

TRACK KEYNOTE: SUSTAINABLE PRODUCT AND PACKAGING INNOVATIONS

×

Over half of global consumers say that sustainability is important to them when
choosing a brand, prompting companies to reformulate products and redesign
packaging to reduce waste and improve environmental footprints. This Track
Keynote will feautre the CEO of a leading startup who will discuss the
innovative steps he's taken toward product and packaging sustainability.



Sustainable Product and Packaging Innovations: A Conversation

View Description

Joon Silverstein, SVP, Global Head of Digital & Sustainability, Coach

Michael Natenshon, Founder, Marine Layer

David Feber, Partner, McKinsey & Company (Interviewer)

SUSTAINABLE PRODUCT AND PACKAGING INNOVATIONS: A CONVERSATION

×

Over half of global consumers say that sustainability is important to them when
choosing a brand, prompting companies to reformulate products and redesign
packaging to reduce waste and improve environmental footprints. This panel
discussion features two brand leaders who will discuss the innovative steps
they've taken toward product and packaging sustainability.

TRACK 4

Tech Startup Spotlight: Operations

Track Keynote: Payments and Checkout Solutions

View Description

Maju Kuruvilla, CEO, Bolt

Stacey Widlitz, President, SW Retail Advisors (Interviewer)

TRACK KEYNOTE: PAYMENTS AND CHECKOUT SOLUTIONS

×

This Track Keynote addresses the rise of new payment offerings like one-click
checkout and efforts to build a more seamless checkout experience for shoppers.
It features the CEO of a major payments solution, speaking to how simplifying
checkout creates measurable benefits for retailers.



Payments and Checkout Solutions

View Description

Ying Zheng, Co-Founder & President, AiFi

Stephen Pair, Co-Founder & CEO, BitPay

Jordan Gal, Co-Founder & CEO, Rally

Jay Reinemann, Partner, Propel Ventures (Interviewer)

PAYMENTS AND CHECKOUT SOLUTIONS

×

In this panel discussion, tech company Founders/CEOs will share how the payments
landscape is changing in-store and online to make checkout faster, simpler and
more convenient for consumers.

TRACK 5

Workshops: Marketing

Measuring Marketing Effectiveness

View Description

Sam Tomlinson, EVP of Strategy & Analytics, Warschawski

MEASURING MARKETING EFFECTIVENESS

×

This interactive workshop will offer a framework for assessing marketing KPIs in
today's complex landscape. Attendees will learn about modern marketing
effectiveness metrics and how best to select the optimal metric for the goals of
a specific campaign.

3:05pm — 3:45pm
Session 5
3:05pm — 3:45pm
Session 5

TRACK 1

Groundbreaking Digital Experiences

Rapid-Fire Analysis: Emerging Digital Technologies that Live Up to the Hype

View Description

Anshu Bhardwaj, SVP, Technology Strategy & Commercialization, Walmart Global
Tech

Meera Bhatia, Chief Operating Officer, Fabletics

Liz Bacelar, Executive Director, Global Tech Innovation, Estee Lauder

Chris Walton, CEO, Omni Talk (Interviewer)

RAPID-FIRE ANALYSIS: EMERGING DIGITAL TECHNOLOGIES THAT LIVE UP TO THE HYPE

×

In this fast-paced session, three industry experts will share their unfiltered
perspectives on a list of nine digital technologies in a game-show style format.
They will debate technologies ranging from visual search to virtual try-on to
the latest generation of chatbots and more, with a critical eye to what will
move the needle for retailers versus what's overhyped.

TRACK 2

Advances in Merchandising

DTC Startups: Evolving Roles and Partnerships

View Description

Jordana Kier, Co-Founder, LOLA

Ariel Kaye, Founder & CEO, Parachute

Joe Kudla, Founder & CEO, Vuori

Lisa Wu, Partner, Norwest Venture Partners (Interviewer)

DTC STARTUPS: EVOLVING ROLES AND PARTNERSHIPS

×

Direct-to-consumer (DTC) brands have many paths to success. While some remain
fiercely ecommerce-focused, many have partnered with brick-and-mortar retailers
or with other new or established brands to reach new customers and increase
their scale. This session will feature leaders of blockbuster DTC brands
discussing how they have evaluated partnership opportunities and the benefits to
both sides of forging strategic alliances.

TRACK 3

Sustainability

Track Keynote: The Regenerative Retailer

View Description

Sonya Gafsi Oblisk, Chief Marketing & Communications Officer, Whole Foods Market

Erin Hiatt, VP of CSR, RILA (Interviewer)

TRACK KEYNOTE: THE REGENERATIVE RETAILER

×

Today many consumers and retailers believe it is no longer enough for firms to
do less harm to the environment. Rather, companies are expected to actively
improve the state of the planet. This session will feature retailers that have
embraced the regenerative philosophy, outlining their journeys toward better
environmental stewardship.



The Regenerative Retailer: A Conversation

View Description

Phoebe Yu, Founder & CEO, ettitude

Pradeep Elankumaran, CEO, Farmstead

Erin Hiatt, VP of CSR, RILA (Interviewer)

THE REGENERATIVE RETAILER: A CONVERSATION

×

Today many consumers and retailers believe it is no longer enough for firms to
do less harm to the environment. Rather, companies are expected to actively
improve the state of the planet. This session will feature retailers that have
embraced the regenerative philosophy, outlining their journeys toward better
environmental stewardship.

TRACK 4

Tech Startup Spotlight: Operations

Technologies to Improve Store Operations

View Description

Nitin Mangtani, Founder & CEO, PredictSpring

Melissa Wong, Co-Founder & CEO, Zipline

Mustafa Khanwala, Founder & CEO, MishiPay

Amish Tolia, Co-Founder & Co-CEO, Leap

Ken Pilot, Founder, Pilot Ventures & Advisory (Interviewer)

TECHNOLOGIES TO IMPROVE STORE OPERATIONS

×

This session features technologies transforming physical store operations. Each
company’s Founder/CEO will present their solution, followed by a group
discussion on how physical stores are taking on the best traits of ecommerce and
becoming more efficient.

TRACK 5

Workshops: Marketing

Delivering Impactful Purpose-Driven Marketing Campaigns

View Description

Kelly Ravestijn, SVP Strategic Planning, IN CONNECTED Marketing

Regan Ebert, General Manager, Premium Dairy, Danone North America

DELIVERING IMPACTFUL PURPOSE-DRIVEN MARKETING CAMPAIGNS

×

Consumers increasingly expect businesses to take a stand on hot-button issues
and play a role in bettering the world. However, for marketers to tell their
brand story authentically, they must first define the company’s purpose, be
transparent about their progress and challenges, and work cross-functionally to
ensure these values are reflected across the organization. This session will
offer concrete advice for firms that want to incorporate their purpose
authentically in their marketing messaging.

3:45pm — 4:15pm
Networking Break
4:05pm — 4:15pm
Entertainment (General Session Room)
4:15pm — 4:35pm
Mainstage Keynote (General Session Room)

Gina Drosos, CEO, Signet

4:35pm — 4:45pm
Shoptalk ATLIS Awards (General Session Room)

Rebecca Sausner, General Manager, Shoptalk

Krystina Gustafson, SVP Content, Shoptalk

4:45pm — 5:05pm
Scaling Resale Experiences for Sustainability and Profitability (General Session
Room)

James Reinhart, Co-Founder & CEO, thredUP

Hilary Milnes, Executive Americas Editor, Vogue Business (Interviewer)

5:15pm — 6:15pm
Exhibit Hall Reception
Sponsored by GRIN
5:15pm — 6:21pm
Hosted Retailers & Brands Program (Prescheduled Only)
7:30pm — 9:30pm
Retailers & Brands Networking Dinners (Prescheduled Only)


TUESDAY — MARCH 29, 2022

Registration Open: 7:00am — 6:00pm
Exhibit Hall Open: 9:00am — 6:00pm

7:00am — 9:00am
Breakfast
7:30am — 8:15am
Breakfast & Tabletalks (Prescheduled Only)
8:30am — 9:10am
Session 1
8:30am — 9:10am
Session 1

TRACK 1

The C-Suite on Retail's Transformation

The C-Suite in Conversation: Retail's Rapid Transformation

View Description

Ken Worzel, Chief Operating Officer, Nordstrom

Prama Bhatt, Chief Digital Officer, Ulta Beauty

Yael Cosset, Chief Digital Officer, The Kroger Co.

Zia Daniell Wigder, Chief Content Officer, Insider Intelligence (Interviewer)

THE C-SUITE IN CONVERSATION: RETAIL'S RAPID TRANSFORMATION

×

The past two years presented wide-ranging challenges to retailers, as the goods
consumers prioritize, the supply chains that deliver them and the ways shoppers
buy them all transformed. In this session, senior retail leaders will discuss
the new technologies and business models they've embraced to succeed during
retail's rapid transformation as well as what the next six to 12 months will
hold.

TRACK 2

Catering to Today's Consumer

Meeting the Needs of Gen Z Shoppers

View Description

Bart LaCount, VP, Consumer Insights, PepsiCo

Craig Brommers, Chief Marketing Officer, American Eagle

Enrico Frezza, Founder & CEO, Peace Out Skincare

Marcie Merriman, Managing Director, Americas Cultural Insights & Consumer
Strategy, Ernst & Young (Interviewer)

MEETING THE NEEDS OF GEN Z SHOPPERS

×

Gen Z is shaping up to be more diverse, better educated and vastly more
digitally savvy than any before. Brands and retailers are examining this
generation's defining characteristics to create products and experiences attuned
to their needs. In this session, executives at three youth-oriented companies
will discuss Gen Z consumers' preferences and behaviors, and how these are
shaping product and marketing decisions.

TRACK 3

The Sophisticated Supply Chain

Operating a Global Business in Complex Times

View Description

Josué Muñoz, VP, Global Ecommerce, Global Supply Chain, Colgate-Palmolive

Margaret Breen, Chief Demand Supply Officer, Chalhoub Group

Daren Hull, President, Vera Bradley

Edward Hertzman, Founder & President, Sourcing Journal (Interviewer)

OPERATING A GLOBAL BUSINESS IN COMPLEX TIMES

×

The strains on the global supply chain have gone from a niche topic to a major
focus of the mainstream media. Companies that source ingredients, components or
finished products from overseas have faced unprecedented challenges working with
suppliers and shippers. This session will feature senior leaders discussing the
problems they have faced, how they have worked around them and their outlook for
the coming year.

TRACK 4

Tech Startup Spotlight: Marketing and Merchandising

Groundbreaking Digital Commerce Technologies: Social, the Metaverse and Beyond

View Description

Rachel Tipograph, Founder & CEO, MikMak

Neha Singh, Founder & CEO, Obsess

Haniff Brown, Founder & CEO, FIT:MATCH

Vincent Yang, Co-Founder & CEO, Firework

Karen Moon, Founder, Node Innovation Ventures (Interviewer)

GROUNDBREAKING DIGITAL COMMERCE TECHNOLOGIES: SOCIAL, THE METAVERSE AND BEYOND

×

This session features innovative digital commerce solutions, including VR,
social and other engaging shopping experiences. Each company’s Founder/CEO will
present their technology, followed by a group discussion on making online
shopping more fun and immersive.

TRACK 5

Workshops: Ecommerce Technologies and Capabilities

Benchmarking My Ecommerce Capabilities

View Description

Jamie Dooley, Partner, The Partnering Group

Kent Zimmerman, VP, Consumer Technology & Innovation, Shoe Carnival

BENCHMARKING MY ECOMMERCE CAPABILITIES

×

Ecommerce spending continues to grow by double digits, and is forecast to cross
the $1 trillion threshold in the US in 2022. Retailers and brands must therefore
ensure their digital capabilities are state-of-the-art. This workshop will give
attendees a framework for assessing how their digital capabilities stack up, and
for prioritizing features ranging from personalization and curbside pickup to
realtime online and in-store product availability.

9:15am — 9:55am
Session 2
9:15am — 9:55am
Session 2

TRACK 1

The C-Suite on Retail's Transformation

The C-Suite in Conversation: Building a Modern Brand

View Description

JuE Wong, CEO, Olaplex

Jill Ramsey, CEO, a.k.a. Brands

Christiane Pendarvis, Co-President & Chief Merchant, Savage X Fenty

Jenny Baxter Moser, Managing Director, TSG Consumer Partners (Interviewer)

THE C-SUITE IN CONVERSATION: BUILDING A MODERN BRAND

×

Brands today are constantly evolving, driven by social media, consumer
sentiment, and the expectation that they take a stand on social issues. They're
also navigating the shift to DTC while maintaining and striking new
relationships with distribution partners. In this session, three senior
executives will discuss what it means to be a "brand" today, and the tools and
tactics they use to build, maintain and protect their brands.

TRACK 2

Catering to Today's Consumer

Rapid-Fire Analysis: Understanding Changing Consumer Behaviors

View Description

Hitha Herzog, Chief Research Officer, H Squared Research

Katie Thomas, Head of the Consumer Institute, Kearney

Dana Telsey, CEO & Chief Research Officer, Telsey Advisory Group

Wendy Liebmann, Founder, CEO & Chief Shopper, WSL Strategic Retail (Interviewer)

RAPID-FIRE ANALYSIS: UNDERSTANDING CHANGING CONSUMER BEHAVIORS

×

In this fast-paced session, three industry experts will share their unfiltered
perspectives on changing consumer behavior. In a time-limited, game-show style
format, they will debate and discuss behavioral shifts like values-based
shopping, declining loyalty and the prioritization of health and well-being.

TRACK 3

The Sophisticated Supply Chain

Track Keynote: Leaning Into the Local Delivery Movement

View Description

Christopher Payne, President, DoorDash

Brad Stone, Senior Executive Editor, Bloomberg News (Interviewer)

TRACK KEYNOTE: LEANING INTO THE LOCAL DELIVERY MOVEMENT

×

As the competition for ultrafast delivery heats up, retailers and brands are
leaning into localized delivery to get products in consumers’ hands faster. In
this Track Keynote, an executive from a leading last-mile delivery company will
discuss the changing local delivery landscape, including the growth of virtual
stores, the evolving role of retailers’ local footprints, and the outlook for
ultrafast delivery.



Analyst Perspectives: Technologies Reshaping the Supply Chain

View Description

Lidiya Dervisheva, Partner, Next47

Ashutosh Dekhne, Partner, Ernst & Young

Julian Counihan, General Partner, Schematic Ventures (Interviewer)

ANALYST PERSPECTIVES: TECHNOLOGIES RESHAPING THE SUPPLY CHAIN

×

In 2021, supply chain and logistics technology funding reached $33 billion, an
86% percent increase year-over-year. Startups are taking on cash to solve major
pain points in the supply chain, from technologies addressing visibility to
ecommerce fulfillment. In this session, investors and researchers will discuss
the areas of the supply chain seeing the most technological disruption and offer
advice on how retailers and brands can smartly leverage innovative solutions to
improve their supply chain.

TRACK 4

Tech Startup Spotlight: Marketing and Merchandising

Product and Merchandising Technologies

View Description

Dan Leahy, Co-Founder & CEO, Maker/Sights

Eytan Daniyalzade, Co-Founder & CEO, Toolio

Kristin Savilia, CEO, JOOR

Jay Hakami, President & CEO, SKY I.T. Group

Bernardine Wu, CEO, FitForCommerce (Interviewer)

PRODUCT AND MERCHANDISING TECHNOLOGIES

×

This session features solutions focused on product and merchandising. Each
company’s Founder/CEO will present their technology, followed by a group
discussion on how brands and retailers can more efficiently develop products,
find one another and transact in a crowded and complex retail landscape.

TRACK 5

Workshops: Ecommerce Technologies and Capabilities

Succeeding with Ecommerce Technology Partners

View Description

Laura Kennedy, Senior Lead Analyst, CB Insights

Ethelbert Williams, Head of eCommerce, US Customer Development, Johnson &
Johnson Consumer Health

Lockie Andrews, CEO, RICH Hair Care

SUCCEEDING WITH ECOMMERCE TECHNOLOGY PARTNERS

×

Very few companies solve their ecommerce challenges entirely in-house. Digital
complexity, the rapid pace of change and high build costs prompt most retailers
and brands to work with multiple vendors to enable omnichannel shopping and
delivery. In this interactive session, attendees will hear tactics for
evaluating technology companies from a capability and profitability perspective,
as well as how to make these partnerships beneficial for both parties.

10:00am — 10:40am
Session 3
10:00am — 10:40am
Session 3

TRACK 1

The C-Suite on Retail's Transformation

The C-Suite in Conversation: The Changing Role of the Marketer

View Description

Martine Williamson, Chief Marketing Officer, Revlon

Jenny Campbell, Chief Marketing Officer, Kate Spade

Bob Sherwin, Chief Marketing Officer, Wayfair

Sarah Engel, Chief Marketing Officer & Chief People Officer, January Digital
(Interviewer)

THE C-SUITE IN CONVERSATION: THE CHANGING ROLE OF THE MARKETER

×

Senior marketers today require a skillset that marries storytelling art with
data science. They also need to keep up with fast-changing technology and media
landscapes as marketing becomes more about precisely tailored, relevant
conversations with individuals. In this session, C-level executives from brands
and retailers will dive into these changes and more as they discuss the future
of marketing.

TRACK 2

Catering to Today's Consumer

Track Keynote: Catering to Consumers' Growing Demand for Convenience

View Description

Matt Madrigal, VP/GM Merchant Shopping, Google

Joe Laszlo, VP Content, Shoptalk (Interviewer)

Raghu Mahadevan, SVP & Chief Digital Officer, 7-Eleven

Rebecca Bemhena, VP Content, Shoptalk Europe, Shoptalk (Interviewer)

TRACK KEYNOTE: CATERING TO CONSUMERS' GROWING DEMAND FOR CONVENIENCE

×

Consumers' perceptions of convenience are changing as they rethink the value of
their time and how they spend it. Today, convenience isn't just about speed;
it's also about anticipating and catering to the consumer's needs, making
shopping easier both online and in-store. This session will feature companies
that are taking creative approaches to removing the friction from discovering
and buying products.

TRACK 3

The Sophisticated Supply Chain

Track Keynote: Tactics for Improving Supply Chain Resiliency

View Description

Dennis Mullahy, Chief Supply Chain Officer, Macy's

Phil Wahba, Senior Writer, Fortune (Interviewer)

TRACK KEYNOTE: TACTICS FOR IMPROVING SUPPLY CHAIN RESILIENCY

×

Disrupted supply chains continue to cause unforeseen shortages, driving up costs
for most goods. As a result, suppliers and retailers are prioritizing
investments to make their supply chains more flexible and adaptable as they
grapple with limited availability of raw materials, reduced shipping capacity
and swings in consumer demand. In this session, executives will share the
technologies and strategies that are proving effective at building a resilient
supply chain.



Track Keynote: Tactics for Improving Supply Chain Resiliency

View Description

Shekar Natarajan, Chief Supply Chain Officer, American Eagle Outfitters, Inc

Michael Rempell, Chief Operating Officer, American Eagle Outfitters, Inc

Krystina Gustafson, SVP Content, Shoptalk (Interviewer)

TRACK KEYNOTE: TACTICS FOR IMPROVING SUPPLY CHAIN RESILIENCY

×

Disrupted supply chains continue to cause unforeseen shortages, driving up costs
for most goods. As a result, suppliers and retailers are prioritizing
investments to make their supply chains more flexible and adaptable as they
grapple with limited availability of raw materials, reduced shipping capacity
and swings in consumer demand. In this session, executives will share the
technologies and strategies that are proving effective at building a resilient
supply chain.

TRACK 4

Tech Startup Spotlight: Marketing and Merchandising

Marketing and Personalization Solutions

View Description

Purva Gupta, Co-Founder & CEO, Lily AI

Debjani Deb, Co-Founder & CEO, ZineOne

Sabrina McPherson, Senior Managing Director, Publicis Sapient (Interviewer)

MARKETING AND PERSONALIZATION SOLUTIONS

×

This session features leading-edge personalization technologies. Each company’s
Founder/CEO will present their solution, followed by a group discussion on how
customer expectations make tailored, personalized shopping experiences an
imperative.

TRACK 5

Workshops: Ecommerce Technologies and Capabilities

Improving the Profitability of My Digital Business

View Description

Jason Goldberg, Chief Commerce Strategy Officer, Publicis Groupe

Jerome Griffith, CEO, Lands' End

IMPROVING THE PROFITABILITY OF MY DIGITAL BUSINESS

×

The profitability of ecommerce businesses varies significantly based on retail
vertical, scale and other factors. The ongoing need for technology upgrades and
investments can weigh on a company’s bottom line, as can unexpected spikes in
fulfillment and delivery costs. This workshop will offer a framework for
holistically assessing the health of a digital business and identifying
opportunities to improve efficiencies.

10:40am — 11:05am
Networking Break
10:55am — 11:05am
Entertainment (General Session Room)
11:05am — 11:10am
Welcome Back (General Session Room)

Kim Mancuso, VP, Community Development, Shoptalk

Katie Dominesey, SVP, Commercial, Shoptalk

11:10am — 11:30am
Uber's Go Get Bet: Delivering the Future of On-Demand Retail (General Session
Room)

Dara Khosrowshahi, CEO, Uber

Emily Chang, Anchor, Bloomberg Technology, Bloomberg News (Interviewer)

11:30am — 11:50am
Driving Scale and Making an Impact with Warby Parker (General Session Room)

Dave Gilboa, Co-Founder & Co-CEO, Warby Parker

Krystina Gustafson, SVP Content, Shoptalk (Interviewer)

11:50am — 12:10pm
The Future of Shopping Is Now: How Digital Marketing Is Reshaping Commerce
(General Session Room)

Allan Thygesen, President, Americas & Global Partners, Google

Zia Daniell Wigder, Chief Content Officer, Insider Intelligence (Interviewer)

12:10pm — 1:50pm
Lunch
12:40pm — 1:46pm
Hosted Retailers & Brands Program (Prescheduled Only)
1:50pm — 2:30pm
Session 4
1:50pm — 2:30pm
Session 4

TRACK 1

Elevating the Retail Store

Redefining the Physical Store Experience

View Description

Marc Mastronardi, EVP & Chief Stores Officer, Macy's

Antonio Nieves, CEO, Interior Define

Mike LaVitola, Co-Founder & CEO, Foxtrot

Melissa Gonzalez, Founder & CEO, The Lionesque Group, an MG2 Company
(Interviewer)

REDEFINING THE PHYSICAL STORE EXPERIENCE

×

Accelerated by the spike in ecommerce, the purpose and role of stores is
changing, as are the factors that motivate consumers to shop one versus another.
This session will feature three companies introducing new store formats,
experiences and services that complement their online offerings in order to
attract shoppers and keep them coming back.

TRACK 2

The Future of Marketing

Digital Marketing Tactics to Prepare for the Post-Cookie World

View Description

Deb Hannah, SVP Marketing, Shoe Carnival

Suruchi Shukla, VP of Omnichannel Growth Marketing, Tailored Brands

Suzanne Hader, Co-Founder & Chief Marketing Officer, Oscar Massin

Erik Huberman, Founder & CEO, Hawke Media (Interviewer)

DIGITAL MARKETING TACTICS TO PREPARE FOR THE POST-COOKIE WORLD

×

In digital marketing, the "death of the cookie" has long been foretold. But with
Google joining Apple and Mozilla in dropping support for third-party cookies in
2023, that moment may have arrived. This session will feature a brief
presentation by an industry expert, followed by a conversation with executives
discussing how and where they are shifting their media budgets to maximize ROI
and accountability.

TRACK 3

Supply Chain and the Customer Experience

Using Reverse Logistics to Satisfy Customers and Grow the Business

View Description

Irene Quarshie, SVP, Global Supply Chain & Logistics, Target

Michael Barlow, Co-Founder & CEO, Fernish

Rachelle Snyder, Co-Founder & CEO, Arrive

HG O'Connell, Assistant Content Director, Shoptalk (Emcee)

USING REVERSE LOGISTICS TO SATISFY CUSTOMERS AND GROW THE BUSINESS

×

Consumers have grown accustomed to fast and free returns. In 2021, returns
exceeded 15% of all US retail sales. In this session, three retail leaders who
view reverse logistics as an opportunity to increase satisfaction, grow loyalty
and ultimately improve the business will share the technologies and tactics
they’re employing.

TRACK 4

Strategic Retail Partnerships and Relationships

Successful Marketplace Strategies

View Description

Holly Briedis, EVP, Chief Digital Officer, Fossil Group

Ashish Grover, Chief Infomation Officer, FALABELLA

Holden Bale, Group VP, Head of Commerce, Huge (Interviewer)

SUCCESSFUL MARKETPLACE STRATEGIES

×

Marketplaces offer brands a way to reach consumers outside their traditional
retail sales channels. Brands use marketplaces to test new products, launch
exclusive items or offload excess inventory. This session will examine the
changing role of marketplaces, including the opportunities and challenges
different marketplaces present.

TRACK 5

Workshops: Emerging Ecommerce Opportunities

Understanding the Metaverse: Technologies, Challenges and Opportunities

View Description

AJ Dalal, GVP, Data Strategy & Consulting - North America Lead, Publicis Sapient

UNDERSTANDING THE METAVERSE: TECHNOLOGIES, CHALLENGES AND OPPORTUNITIES

×

Although the concept of the metaverse is decades old, retailers and brands have
recently begun paying renewed attention to this immersive vision of the
internet. They’re experimenting with technologies ranging from VR to NFTs, and
creating virtual products, communities and stores. In this session, an expert
will define the technologies that support the metaverse and discuss the
near-term opportunities and pitfalls for brands and retailers.

2:35pm — 3:15pm
Session 5
2:35pm — 3:15pm
Session 5

TRACK 1

Elevating the Retail Store

Improving Store Operations with New Tools and Technologies

View Description

Nancy King, SVP, Product Engineering, Target

Scott Perry, EVP Digital Marketing, Jerome's Furniture

Melanie Travis, Founder & CEO, Andie

Steve Dennis, Founder & President, SageBerry Consulting (Interviewer)

IMPROVING STORE OPERATIONS WITH NEW TOOLS AND TECHNOLOGIES

×

Analog and still largely human-powered, store operations sometimes bear
unfavorable comparison to digital’s ability to efficiently and accurately track,
measure and control nearly every aspect of the business. However, retailers are
increasingly building and buying solutions that bring digital efficiency to the
challenges of running physical stores. In this session, retail executives will
discuss the tools and technologies helping them analyze and optimize store
operations.

TRACK 2

The Future of Marketing

Engaging Shoppers Through Social Commerce


View Description

Nikita Shetty, Global Head of Retail Strategy & Marketing, Pinterest

Ekta Chopra, Chief Digital Officer, e.l.f. Beauty

Katie Echevarria Rosen Kitchens, Co-Founder, FabFitFun

Sarah Willersdorf, Managing Director, Global Head of Luxury, Boston Consulting
Group (Interviewer)

ENGAGING SHOPPERS THROUGH SOCIAL COMMERCE

×

Social media platforms are quickly evolving from content venues to commerce
venues. Additionally, new ecommerce capabilities enable online shopping to be a
shared, social experience. In this session, three leaders will discuss the state
of social commerce, sharing their thoughts on the features and capabilities that
enhance shopping and on the future of social buying.

TRACK 3

Supply Chain and the Customer Experience

Meeting Consumer Demand for Faster Fulfillment and Delivery

View Description

Letitia Webster, SVP eCommerce, Omni Channel & Master Data Mgt., Tractor Supply

Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty

Rina Hurst, Chief Business Officer, Shipt

Tony Ward, Retail Leader, Ernst & Young (Interviewer)

MEETING CONSUMER DEMAND FOR FASTER FULFILLMENT AND DELIVERY

×

Consumer expectations around delivery speed are accelerating. Interest in
two-day shipping has begun to wane in favor of same-day pickup and services that
can fulfill and deliver goods in hours, if not minutes. This session will
feature brands and retailers that are investing in faster, more reliable
fulfillment and delivery by investing in new technology, teaming up with
last-mile providers and rethinking store layouts.

TRACK 4

Strategic Retail Partnerships and Relationships

Creative Retail Partnerships

View Description

Yehuda Shmidman, Chairman & CEO, WHP Global and Toys"R"Us

Guilherme Lebelson, Global VP of DTC & Founder of Ze Delivery, AB InBev

Daniel Stack, VP National Accounts & Strategic Partnerships, Ashley Furniture

Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)

CREATIVE RETAIL PARTNERSHIPS

×

The unprecedented pace of change in retail pushes companies to think outside the
box, including seeking innovative partnerships with fellow brands and retailers.
This session will examine three recent creative partnerships, including how they
started, evolved and how they are working for the firms involved.

TRACK 5

Workshops: Emerging Ecommerce Opportunities

Leveraging Retail Media Networks Effectively

View Description

Andrew Lipsman, Principal Analyst, Retail & Ecommerce, Insider Intelligence

Todd Hassenfelt, Ecommerce Growth Strategy & Planning Lead, Colgate-Palmolive

LEVERAGING RETAIL MEDIA NETWORKS EFFECTIVELY

×

Retail media networks have exploded in popularity. They provide brands an
opportunity to reach their retail partners’ online (and sometimes offline)
shoppers while also generating an alternative revenue stream for the retailer.
This workshop will offer concrete advice for brands evaluating retail media
networks on criteria including their audience, capabilities, and data and
measurement availability.

3:15pm — 4:30pm
Networking Break
3:20pm — 4:26pm
Hosted Retailers & Brands Program (Prescheduled Only)
4:25pm — 4:35pm
Entertainment (General Session Room)
4:35pm — 4:55pm
Mainstage Keynote (General Session Room)

Debra Perelman, CEO, Revlon

Deborah Weinswig, Founder & CEO, Coresight Research (Interviewer)

4:55pm — 5:15pm
The Retail Zeitgeist: Four Trends Changing the Game (General Session Room)

Krystina Gustafson, SVP Content, Shoptalk

Joe Laszlo, VP Content, Shoptalk

5:15pm — 6:00pm
Exhibit Hall Reception
Sponsored by GRIN
6:00pm — 8:00pm
Shophop (Retailers & Brands Only)
8:00pm — 11:00pm
White Out Beach Concert, Featuring Flo Rida


Join the fun and dress all in white and get ready for retail’s biggest party at
the Mandalay Bay Beach Pool.

Sponsored by Scalefast
Sponsored by Cart.com


WEDNESDAY — MARCH 30, 2022

Registration Open: 8:00am — 11:00am

8:00am — 9:00am
Breakfast
8:45am — 9:45am
Session 1
8:45am — 9:45am
Session 1

TRACK 1

Deep Dive: Spotlight on Retail Verticals

Thriving in the Fast-Changing Grocery Environment

View Description

Anshuman Taneja, SVP, Product & Customer Experience, Peapod Digital Labs, an
Ahold Delhaize company

Abhi Ramesh, Founder & CEO, Misfits Market

Andrea Steele, Head of Digital Marketing & Operations, The Hershey Company

Gary Hawkins, Founder & CEO, Center for Advancing Retail and Technology (CART)
(Interviewer)

THRIVING IN THE FAST-CHANGING GROCERY ENVIRONMENT

×

The transformation of the grocery industry has accelerated, as grocery ecommerce
continues its sharp rise while convenience features like fast delivery and
curbside pickup fast become entrenched in people's lives. In this session,
grocery and CPG leaders will speak to their industry's rapid evolution and the
technologies, capabilities and offerings they see as essential to succeed in the
future.

TRACK 2

Deep Dive: Marketing and Brand-Building

Using Influencers Effectively

View Description

Elysa Walk, Chief Business Officer, Burton Snowboards

Lisa Lesman, VP, Global Marketing, Coach

Rich Fulop, Founder & CEO, Brooklinen

Kendra Bracken-Ferguson, Founder, BrainTrust (Interviewer)

USING INFLUENCERS EFFECTIVELY

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Influencers can connect marketers with consumers in personal and cost-effective
ways. However, selecting and forging relationships with brand-appropriate
influencers remains challenging. Many consumers--and brands--are starting to
eschew “traditional” influencers in favor of nano-influencers and others who
share more authentically. In this session, retail and brand marketers will
discuss how they are successfully working with influencers who deliver
measurable results.

TRACK 3

Deep Dive: Designing Tomorrow's Retail Experiences

From Experimentation to Mass Adoption: Trending Technologies and their Potential
to Transform Retail

View Description

Jordan Berke, Founder & CEO, Tomorrow Retail Consulting

Shrenik Saldagi, Head of Wayfair Next, Wayfair

Courtney Kissler, Chief Technology Officer, Zulily

Anne Mezzenga, Co-CEO, Omni Talk (Interviewer)

FROM EXPERIMENTATION TO MASS ADOPTION: TRENDING TECHNOLOGIES AND THEIR POTENTIAL
TO TRANSFORM RETAIL

×

As technologies like AI and robotics move from futuristic to mainstream, others
like non-fungible tokens (NFTs) and the metaverse remain unrealized or unproven.
In this session, retail leaders charged with identifying and operationalizing
tomorrow’s retail technologies will discuss the potential and challenges for
these and other solutions to scale and transform retail.

9:50am — 10:50am
Session 2
9:50am — 10:50am
Session 2

TRACK 1

Deep Dive: Spotlight on Retail Verticals

Catering to the New Beauty Consumer

View Description

Nicole Williams, Head of Creative & Communications, HEADQUARTERS, a Harry's,
Inc. brand

Jon Shanahan, Co-Founder & Chief Marketing Officer, Stryx

Magali Berville, VP Ecommerce & Digital Marketing, Frederic Fekkai

Tatiana Perim, Partner, Kearney (Interviewer)

CATERING TO THE NEW BEAUTY CONSUMER

×

Few industries have built more successful omnichannel offerings than beauty, as
consumers discover, try and purchase products fluidly across the digital and
physical worlds. This session will feature a conversation about today's beauty
consumer, and how the industry is introducing new products, partnerships and
digital capabilities to cater to their changing needs.

TRACK 2

Deep Dive: Marketing and Brand-Building

Redefining Experiential Marketing: Exploring Opportunities Across Physical,
Digital and the Metaverse

View Description

Eva Press, VP, Global Business Group, Meta

Heather Bennett, EVP, Marketing & eCommerce, Michaels Stores

Winston Fisher, CEO, AREA15

Nikki Mendonça, Global Managing Director, Accenture (Interviewer)

REDEFINING EXPERIENTIAL MARKETING: EXPLORING OPPORTUNITIES ACROSS PHYSICAL,
DIGITAL AND THE METAVERSE

×

The pandemic reshaped experiential marketing, shifting from real-world
experiences to online. Experiential marketing today encompasses a wide range of
approaches to engage consumers; the most successful marketers are integrating
these experiences across channels and collecting customer data to foster ongoing
relationships. This session will feature a conversation with three companies at
the forefront of experiential marketing.

TRACK 3

Deep Dive: Designing Tomorrow's Retail Experiences

Innovation Strategies: Conceiving and Scaling Disruptive Ideas

View Description

Anna Farberov, GM PepsiCo Labs, Global Venture & Innovation, PepsiCo

Anddria Clack-Rogers Varnado, VP & GM, Consumer Business, Kohler Co.

Roxanne Barretto Iyer, VP, Consumer Engagement, Clinique

Nick Kaplan, Chief Growth & Innovation Officer, The Saadia Group

Cathy Leonhardt, Managing Director, Co-Head Consumer Retail, Solomon Partners
(Interviewer)

INNOVATION STRATEGIES: CONCEIVING AND SCALING DISRUPTIVE IDEAS

×

Retailers and brands approach innovation from multiple angles, ranging from
innovation labs and centers of excellence to tasking each functional unit with
keeping a pulse on the latest technologies impacting their part of the business.
This session will feature brands and retailers who are taking different
approaches to identifying, testing and scaling the latest innovative
technologies and business models.

10:55am — 11:55am
Session 3
10:55am — 11:55am
Session 3

TRACK 1

Deep Dive: Spotlight on Retail Verticals

Winning Over Apparel Shoppers

View Description

David J. Katz, EVP & Chief Marketing Officer, Randa Apparel & Accessories

Nadia Boujarwah, Co-Founder & CEO, Dia & Co

Brian Berger, Founder & CEO, Mack Weldon

Melissa Repko, Retail & Consumer Reporter, CNBC (Interviewer)

WINNING OVER APPAREL SHOPPERS

×

The US apparel market made a strong comeback in 2021, as wardrobe refreshes
drove spending significantly higher than in 2019. However, ongoing shifts in
clothing tastes and preferences, as well as changing shopping behaviors, create
both opportunities and uncertainties for retailers and brands. In this session,
leaders from three companies will discuss how they have adapted to new apparel
and consumer trends to stay relevant.

TRACK 2

Deep Dive: Marketing and Brand-Building

Building a Strong Brand Community

View Description

Brian Beitler, Chief Marketing Officer, QVC US & HSN, Qurate Retail Group

Matt Cleary, Head of Retail & eCommerce, Global Business Solutions, TikTok

Mary Beth Trypus, Chief Revenue Officer, Vera Bradley; Co-Founder, goodMRKT,
Vera Bradley

Ed Labay, SVP GMM Merchandise, Marketing & Licensing, Hot Topic

Veronika Sonsev, Co-Founder, CommerceNext (Interviewer)

BUILDING A STRONG BRAND COMMUNITY

×

Brand communities are increasingly important to brands aiming to understand and
interact with their customers. Smart brands tap into organic, spontaneous
communities that spring up on social media, and also create their own
communities. This session will feature leaders discussing their approaches to
building and nurturing brand communities, and how they leverage them to grow
their businesses.

TRACK 3

Deep Dive: Designing Tomorrow's Retail Experiences

Key Takeaways from Shoptalk 2022

View Description

Marie Driscoll, Managing Director, Coresight Research

Steph Wissink, Managing Director, Jefferies

Lockie Andrews, CEO, RICH Hair Care

Joe Laszlo, VP Content, Shoptalk (Interviewer)

KEY TAKEAWAYS FROM SHOPTALK 2022

×

The previous three days included insights from 275+ speakers covering the full
sweep of innovation in retail. This session will summarize the most critical
insights from speakers and provide takeaways that attendees can bring back to
their organizations.


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