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WHO WE ARE

Our leadershipSocial impactHistoryGovernanceInvestor relations


AN INNOVATIVE
APPROACH



Nutun is an international company headquartered in South Africa and operates
worldwide with delivery networks in locations such as South Africa, Australia,
United Kingdom, United States and Fiji.

We are a leading provider of a comprehensive range of omnichannel BPO solutions
across the full customer experience and credit lifecycle delivering efficiencies
and effectiveness to our local and global client base.

Our ability to provide differentiated business solutions is enabled by a
talented team of over 8,000 professionals, powered by proprietary innovative
technology in telephony, AI, data, omnichannel and analytics platforms, built
over the last 25 years.

We are a force of innovation that generates impact for our clients, colleagues,
communities, and country.

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GREAT PEOPLE ENABLED BY GREAT TECH

SEAMLESS COLLABORATION

Nutun generates compelling opportunities for disruption. We continue to create
net positive socioeconomic returns with enduring benefits for our international
customer base.

INTERNATIONAL OUT OF SOUTH AFRICA

We leverage our South African delivery network to enable impactful offshore
solutions with cost savings, regional knowledge, neutral English language
compatibility, world-class infrastructure as well as compliance with all major
regulations in the territories we operate in.

UNLEASHING OUR INNOVATIVE CAPABILITIES

We partner with clients to enable their business imperatives with bespoke
technology solutions that drive business value across the customer lifecycle
using our proprietary innovative technology in telephony, AI, data, omnichannel
and analytics platforms.

THE POWER OF OUR PEOPLE

Our people and culture are our clients' best assets. Together, our highly
skilled team, using our advanced technology, across the customer cycle, ensures
we deliver the business impact our clients need.

OUR PURPOSE IS ALIGNED WITH YOURS

Our holistic business approach to driving economic impact in South Africa
through our award-winning programmes in education, job creation, and skills
development delivers our purpose to positively impact our clients, our
colleagues, our communities and our country

OUR SERVICES HAVE NO BOUNDS

Our comprehensive range of omnichannel BPO solutions across the full customer
experience and credit lifecycle delivers efficiencies and effectiveness to our
local and global clients.




TO LEAD IS A VERB

Driven by entrepreneurial spirit, our leaders uphold the vision and values of
our fast-paced, future-forward organisation. At Nutun, we foster a culture of
high performance and innovation, and consistently walk our talk.

OUR BOARD MEMBERS

Jonathan Jawno
Chairman
John Watling
Chief Executive Officer
Tanya Grota
Group Financial Director
Robert Amoils
Group Chief Operating Officer
Dineo Sekwele
Executive Director
Michael Mendelowitz
Non-Executive Director
Diane Radley
Non-Executive Director


OUR EXECUTIVE TEAM

John Watling
Chief Executive Officer
Robert Amoils
Group Chief Operating Officer
Rob Huddy
Chief Financial Officer
Dineo Sekwele
Group Human Capital Executive
Tanya Grota
Group Financial Director
Hans Zachar
Chief Information Officer
Carl de Villiers
CEO Business Services South Africa
Paul Swainson
CEO Nutun CX
Craig Bayford
CEO Nutun Transact
Stephan Venter
Group Executive: Business Development and Capital Solutions
Stephen de Blanche
Group Chief Revenue Officer
Jabu Mphambo
Executive of Capital Solutions SA




SUSTAINABLE CHANGE,
POSITIVE IMPACT

At Nutun, we contribute to society through sustainable socioeconomic development
activities. Our Social Impact Committee (SIC) forms part of our initiative to
build a better South Africa. It enables us to critically evaluate our
contribution and impact to the various beneficiaries and organisations we
support. Although Social Economic Development (SED) is an important element on
the scorecard, our objective is to continue to create sustainable change through
charitable endeavours. The SIC identifies worthy causes and ensures that we make
meaningful, trackable contributions that ensure sustainable impact.

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REAL TRANSFORMATION STARTS AT HOME. MAKING THE DREAM OF EQUAL OPPORTUNITY A
REALITY.

75%
of our organisation is made up of women
Level 1
B-BBEE Score
1 113 695
Hours spent on training in 2023
Age
Youth 18-24: 24%
Between 25-35: 53%
Older than 35+: 23%
59%
of our management is female


THE STRIVE ACADEMY

The Strive Academy is a training centre where every applicant undergoes a
comprehensive training program that gives them the skills they need and
familiarises them with your company values, offering, and brand identity so that
they can give your customers the best possible service.

Whether entering the workforce with no experience or growing their career as an
experienced contact centre agent, we have training programs and educational
platforms in place to help staff grow in their profession and as people.




SHADOW CAREERS

Shadow Careers is a new talent source for the rapidly expanding Business Process
Outsourcing (BPO) sector – the fastest growing industry in South Africa. Shadow
Careers is creating a new talent source for the rapidly expanding Business
Process Outsourcing (BPO) sector – the fastest growing industry in SA.

Our aim is to enable our students to deal with the ever-changing requirements
and complexities of human-centric digitally enabled customer service. We focus
on unemployed matriculants and excluded or underprivileged youth, providing a
free three-month, purpose-specific program, with guaranteed employment upon
completion.

Nutun houses an in-house Shadow Careers training centre in the Durban branch and
facilitated 117 (for 2023) graduates through this programme who then started
their careers at Nutun.




ONE AGENT. ONE CHILD.

One Agent One Child, in partnership with Mellon Educate, focuses on providing
education to underprivileged children in South Africa.

For every qualified agent servicing an international client, one child receives
the joy of literacy at the foundation phase of their education.

With 78% of South African Grade 4 children unable to read or write in any
language, there is a grave need for intervention. In partnership with Mellon
Educate, we are focused on delivering a lasting solution that will create a
ripple effect of change, one child at a time.





CREATING THE FUTURE

An enduring legacy

1959 - 2022 TIMELINE

2022
Transaction Capital Risk Services rebrands to Nutun Acquires 75% of both Synergy
Contact Centre located in South Africa and Synergy Outsourcing Limited located
in the UK.
2017
Transaction Capital augments the TCRS group with the acquisition of 100% of
Recoveries Corp (Australia).
2016
Transaction Capital Risk Services Group (“TCRS”) is formed, a wholly owned
subsidiary of the Transaction Capital Limited Group.
2012
Transaction Capital Limited lists on the JSE Limited.
2007
Transaction Capital Group is formed.
2006
MBD’s first securitisation programme formed.
2004
The MBD Group establishes Capital Data, a specialist business focused on legal
collections solely for debt, owned by the MBD Group.
2003
The soon to be Transaction Capital Group acquires MBD. The MBD Group acquires
Asset Solutions Company
2000
African Bank Investments Limited acquires MBD.


GOVERNANCE

Our policies act as our true north
Anti-Bribery and Corruption Policy
Access to information (PAIA Act)
Nutun PTY Ltd B-BBEE Certificate
Nutun CX Pty Ltd B-BBEE Certificate
Governance Report
Ethics Charter
Sustainability Report


INVESTOR RELATIONS




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