www.duquesnelight.com
Open in
urlscan Pro
45.60.34.73
Public Scan
Submitted URL: http://click.engagemsg.com/StandardCampaigns.ashx?p=4ATJqLw4jBzYCw5iB7%2bwsV5QYf45OgzGZT01Zb%2fLouUw%2fYjcES004dgMMbI37C5iE...
Effective URL: https://www.duquesnelight.com/customer-support/contact
Submission: On April 12 via api from IE — Scanned from DE
Effective URL: https://www.duquesnelight.com/customer-support/contact
Submission: On April 12 via api from IE — Scanned from DE
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<symbol id="dlc-logo" viewBox="-279 190 399.9 181.5">
<style>
.st0 {
fill: #f48120;
}
.st1 {
fill: #f58220;
}
.st2 {
fill: #231f20;
}
</style>
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<symbol id="icon-briefcase" viewBox="0 0 400 400">
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</g>
</symbol>
<symbol id="icon-headset" viewBox="0 0 361.014 361.014">
<g xmlns="http://www.w3.org/2000/svg">
<g id="Layer_5_47_">
<path
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</g>
</g>
</symbol>
<symbol id="icon-outage" viewBox="0 0 294.995 294.995">
<g xmlns="http://www.w3.org/2000/svg">
<path
d="M 291.874 248.279 L 165.605 26.526 c -4.007 -7.037 -10.776 -11.26 -18.107 -11.26 s -14.101 4.202 -18.107 11.239 L 3.121 248.238 c -3.979 6.989 -4.164 15.013 -0.493 21.326 c 3.67 6.313 10.663 10.165 18.705 10.165 h 252.329 c 8.042 0 15.035 -3.852 18.705 -10.165 C 296.038 263.251 295.854 255.268 291.874 248.279 Z M 146.665 86.229 c 9.665 0 17.5 7.835 17.5 17.5 v 63 c 0 9.665 -7.835 17.5 -17.5 17.5 c -9.665 0 -17.5 -7.835 -17.5 -17.5 v -63 C 129.165 94.064 137 86.229 146.665 86.229 Z M 147.498 204.005 c 9.665 0 17.5 7.835 17.5 17.5 c 0 9.665 -7.835 17.5 -17.5 17.5 c -9.665 0 -17.5 -7.835 -17.5 -17.5 C 129.998 211.84 137.833 204.005 147.498 204.005 Z">
</path>
</g>
</symbol>
</svg><!-- endinject -->
</div>
<!-- Start of Pattern -->
<div class="page front-page">
<!-- Begin .header -->
<header class="site-header" role="banner">
<div class="container-dlc site-header--top">
<div class="header-logo">
<div class="sfContentBlock"><a href="/" alt="DLC Home">
<svg class="icon icon--site-logo" alt="DLC Home" role="img">
<title>DLC Home</title>
<desc>DLC Home</desc>
<use x="0" y="0" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#dlc-logo"></use>
</svg>
</a>
</div>
</div>
<div class="nav-mobile-controls">
<ul class="nav--icons">
<li>
<a href="#" class="js-mobile-nav" data-mobile-control="mean-nav">
<svg class="icon" role="img">
<title>Main Menu</title>
<desc>Navigate through the site</desc>
<use x="0" y="0" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon--menu"></use>
</svg>
</a>
</li>
<li>
<a href="#" class="js-mobile-nav" data-mobile-control="utility-search">
<svg class="icon" role="img">
<title>Search</title>
<desc>Seach across the whole site</desc>
<use x="0" y="0" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon--search"></use>
</svg>
</a>
</li>
</ul>
</div>
<div class="header-utility">
<div class="row header-eyebrow">
<div>
<div class="utility-search mobile-expandable">
<div class="inline-form search-form">
<fieldset>
<legend class="is-vishidden">Search</legend>
<label for="bdc76b2c-014b-4ddb-b713-753da4275ab4" class="is-vishidden">Search</label>
<input type="text" title="Search input" placeholder="Search" id="bdc76b2c-014b-4ddb-b713-753da4275ab4" value="" class="search-field">
<button type="button" id="9e273704-6148-44cd-8a78-15f01343e445" class="search-submit">
<svg class="icon">
<use x="0" y="0" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#icon--search"></use>
</svg>
<span class="is-vishidden">Search</span>
</button>
</fieldset>
</div>
<input type="hidden" data-sf-role="resultsUrl" value="/search-results">
<input type="hidden" data-sf-role="indexCatalogue" value="search-all">
<input type="hidden" data-sf-role="wordsMode" value="AllWords">
<input type="hidden" data-sf-role="disableSuggestions" value="true">
<input type="hidden" data-sf-role="minSuggestionLength" value="3">
<input type="hidden" data-sf-role="suggestionFields" value="Title,Content">
<input type="hidden" data-sf-role="language" value="">
<input type="hidden" data-sf-role="suggestionsRoute" value="/restapi/search/suggestions">
<input type="hidden" data-sf-role="searchTextBoxId" value="#bdc76b2c-014b-4ddb-b713-753da4275ab4">
<input type="hidden" data-sf-role="searchButtonId" value="#9e273704-6148-44cd-8a78-15f01343e445">
</div>
</div>
<div id="loginWrapper">
<div class="utility-nav">
<div class="sfContentBlock">
<ul class="nav--list">
<li><a href="/about">About</a></li>
<li><a href="/outages">Outages</a></li>
<li data-bind="visible: app.accountSelection.viewModel.UserDisplayName() == null" id="login-li">
<div class="header-nav-link">
<a href="#" class="showLoginModal" style="color: #f6921d;"> Log In </a>
</div>
</li>
<li data-bind="visible: app.accountSelection.viewModel.UserDisplayName() != null" style="display: none;">
<span data-bind="visible: app.accountSelection.viewModel.HasMultipleAccounts() == false, text: app.accountSelection.viewModel.DisplayLoggedInUser">null: undefined</span>
<div data-bind="visible: app.accountSelection.viewModel.HasMultipleAccounts" style="display: none;">
<a href="#" data-toggle="modal" data-target="#accountSelectionModal"> <span class="glyphicon glyphicon-chevron-down" dat-bind="css: { 'not-active': app.accountSelection.viewModel.HasMultipleAccounts() == false" style="margin-right: 5px; padding: 0px; color: #f6921d;"></span> <span style="display: inline; font-size: 1em; padding: 0px; color: #f6921d;" data-bind="text: app.accountSelection.viewModel.DisplayLoggedInUser(), css: { 'not-active': app.accountSelection.viewModel.HasMultipleAccounts() == false }" class="not-active">null: undefined</span>
</a>
</div>
</li>
<li data-bind="visible: app.accountSelection.viewModel.UserDisplayName() != null" style="display: none;"><a href="/logout">Logout</a></li>
</ul>
</div>
<span class="sf_colsOut sf_1col_1_100">
<span id="HeaderUtilityNavContent_TA7755B91016_Col00" class="sf_colsIn sf_1col_1in_100">
</span>
</span>
<span class="sf_colsOut sf_1col_1_100">
<span id="HeaderUtilityNavContent_TA7755B91016_Col01" class="sf_colsIn sf_1col_1in_100">
</span>
</span>
<script src="/bundles/personLogin?v=Qf7G4980K-X6e3e2U9mtZlC6VMKUlLuN7d2r_Z93TiM1"></script>
<link href="/Content/tooltip.css" rel="stylesheet">
<div id="login-box" class="mini-login mini-login-hide" data-bind="with: app.login">
<!--ko if: app.login.IsLoginOff--><!--/ko-->
<!--ko ifnot: app.login.IsLoginOff-->
<div class="inline-form login-form" data-bind="enterkey: login">
<div class="form-body">
<div style="display: none;" data-bind="visible: errorMessages().length > 0">
<div class="alert alert-danger text-left" data-bind="foreach: errorMessages"></div>
</div>
<div class="field-container">
<input class="signin-form-field signin-login" id="miniLogin_username" name="miniLogin_username" type="text" placeholder="Username" data-bind="value: Username" data-val="true" required="" aria-required="true">
</div>
<div class="field-container">
<input class="signin-form-field signin-password" id="miniLogin_password" name="miniLogin_password" type="password" placeholder="Password" data-bind="value: Password" data-val="true" required=""
data-val-required="Please enter a password" aria-required="true">
</div>
<span id="miniLogin_password-toggle" class="pw-toggle fa fa-eye" style="margin-top: -44px;"></span>
<div>
<input id="miniLogin_RedirectUrl" type="hidden" data-bind="value: RedirectUrl" value="/customer-support/contact">
</div>
<div id="buttongroup" class="button-group text-center">
<button id="miniLogin" class="button btn-margin-top login-button-group" type="submit">Login</button>
<a class="button btn-margin-top login-button-group" href="/register"> Register </a>
</div>
<div class="field-container field--help is-align-right">
<label><input type="checkbox" id="miniLogin_login__remember" name="login__remember" data-bind="checked: RememberUsername">Remember My Username</label>
<p> Forgot <a href="/reset-password">password</a>? Forgot <a href="/retrieve-username">username</a>? </p>
</div>
</div>
</div>
<!--/ko-->
<div class="loading-container" style="display: block; height: 1px;">
<div id="miniLoginProgress" class="uil-spin-css">
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
<div>
<div> </div>
</div>
</div>
</div>
</div>
<script>
app.login.init({
modelJson: JSON.stringify({
"Username": null,
"Password": null,
"RememberUsername": false,
"RedirectUrl": "/customer-support/contact",
"SuppressPleaseLoginMessage": true,
"IsLoginOff": false,
"LoginTurnedOffMessage": null,
"RedirectPath": null,
"Phone": "",
"Email": ""
}),
securityPasswordModal: '/getredflag',
updateContactInfoUrl: '/updatecontactinfo',
loginUri: '/login',
changePasswordModal: "/getchangepasswordmodal",
});
</script>
</div>
</div>
</div>
</div>
</div>
<nav class="account-nav-container col-xs-12">
<ul class="col-xs-12 clear-space" data-bind="with: app.accountSelection.viewModel">
<li data-bind="visible: UserDisplayName() == null" class="col-xs-6">
<a href="/login">Login</a>
</li>
<li data-bind="visible: UserDisplayName() == null" class="col-xs-6 white-border-left">
<a href="/register">Register Account</a>
</li>
<li data-bind="visible: UserDisplayName() != null && HasMultipleAccounts() == true" class="col-xs-12" style="display: none;">
<a data-toggle="modal" data-target="#accountSelectionModal">Select Account</a>
</li>
</ul>
</nav>
<div class="container-dlc site-header--bot">
<a href="#" class="nav-toggle nav-toggle-search icon-search"><span class="is-vishidden">Search</span></a>
<a href="#" class="nav-toggle nav-toggle-menu icon-menu"><span class="is-vishidden">Menu</span></a>
<div class="sfContentBlock">
<div class="row">
<div class="col-md-12 hidden-sm hidden-xs text-center">
<p class="alert alert-info"> If you’re facing a financial hardship, we’re here to help. Find the payment assistance option that works best for
you <a href="/account-billing/payment-assistance" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0">here</a>.</p>
</div>
</div>
</div>
<style>
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<a href="/outages-safety/current-outages">Current Outages</a>
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<a href="/outages-safety/restoring-power">Restoring Power</a>
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<a href="/outages-safety/pa-one-call">PA One Call</a>
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<a href="/outages-safety/downed-power-lines">Downed Power Lines</a>
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<a href="/outages-safety/electrical-safety">Electrical Safety</a>
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<a href="/energy-money-savings/clean-energy-environment">Clean Energy & Environment</a>
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<span class="sf_colsOut sf_1col_1_100">
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<h1>Contact</h1>
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<li class="rsmItem sfNoBreadcrumbNavigation"><a class="rsmLink" href="javascript: void(0)" title="Thank you for your interest in Duquesne Light. We welcome any questions and
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<br>
<h5>Mail a Payment</h5>
<p> Duquesne Light Company <br> PO Box 371324<br> Pittsburgh, PA 15250-7324<br>
<br>
<br>
</p>
</div>
<div class="sfContentBlock">
<h5>General Comments</h5>
<p> Duquesne Light Company<br> 411 Seventh Avenue (6-1)<br> Pittsburgh, PA 15219 </p>
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<br>
<h5>Customer Service </h5>
<a href="tel:412-393-7100">412-393-7100</a> (residential)<br>
<a href="tel:412-393-7300">412-393-7300</a> (business)<br>
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<h5>Report an Outage/Emergency </h5>
<a href="tel:412-393-7000">412-393-7000</a>
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<h3>Customer Support</h3>
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</p>
<a href="/customer-support/meter-exchange-program">Meter Exchange Program</a><br>
<ul style="list-style-type: none;">
<li><a href="/customer-support/meter-exchange-program/meter-exchange-program-faqs">Meter Exchange Program FAQs</a></li>
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<a href="/customer-support/trees-power-lines">Trees & Power Lines</a><br>
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<li><a href="/customer-support/trees-power-lines/planting-trees">Planting Trees</a></li>
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<p>
<a href="/account-billing/account-summary/newsletters">Customer Newsletters</a>
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<p>
<a href="/customer-support/avoid-scams">Avoid Scams</a>
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<p>
<a href="/customer-support/energy-theft">Energy Theft</a>
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<p><a href="/customer-support/customer-responsibilities">Customer Responsibilities</a></p>
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<a href="/customer-support/lighting-requests">Lighting Requests</a>
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<!-- Black and Orange Slogan Text- non-editable -->
<div class="container-dlc">
<div class="slogan">
<h3>We Don’t Just Power Your Lights, <br>We Power The Moments You Call Life.</h3>
<h3 class="subheading">One More Reason We’re Larger Than Light.</h3>
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<span class="list-title">Company</span>
<span class="mobile-show-list-button ">+</span>
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<li>
<a href="/company/about">About Us</a>
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<li>
<a href="/company/about/community">Community</a>
</li>
<li>
<a href="/company/about/careers">Careers</a>
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<a href="http://newsroom.duquesnelight.com">Newsroom</a>
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<a href="/company/about/investors">Investors</a>
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<li>
<a href="/service-reliability/customer-choice/rates">Rates</a>
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<a href="/company/about/corporate-governance">Corporate Governance</a>
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<div class="col-xs-12 col-sm-3 col-md-3 ">
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<a href="/account-billing/understanding-your-bill">Understanding Your Bill</a>
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<li>
<a href="/for-business-customers/facility-management">Facility Management</a>
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<li>
<a href="/account-billing/billing-options/electronic-data-interchange">Electronic Data Interchange</a>
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</div>
<div class="col-xs-12 col-sm-3 col-md-3 ">
<div class="row">
<div class="col-sm-12 title-caption">
<span class="list-title">Working With Us</span>
<span class="mobile-show-list-button ">+</span>
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<div class="col-xs-12 mobile-show-list">
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<a href="7654ce02-62c1-670a-862e-ff0a0080324a">Electric Generation Suppliers</a>
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<li>
<a href="/working-with-us/construction-and-renovation">Construction and Renovation</a>
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<li><a href="https://www.duquesnelight.com/working-with-us/construction-and-renovation/electrical-installation-rules">Electrical Service Installation Rules</a>
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<a href="/working-with-us/contractor-safety">Contractor Safety</a>
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<a href="https://www.linkedin.com/company/duquesne-light-company" target="_blank">
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Skip to main content DLC Home DLC Home * Main Menu Navigate through the site * Search Seach across the whole site Search Search Search * About * Outages * Log In * null: undefined null: undefined * Logout Login Register Remember My Username Forgot password? Forgot username? * Login * Register Account * Select Account Search Menu If you’re facing a financial hardship, we’re here to help. Find the payment assistance option that works best for you here. * Account & Billing * My Account * Pay My Bill * Payment Options * Billing Options * Understanding Your Bill * Payment Assistance * Service & Reliability * Start, Stop or Transfer Service * Reliability Projects * Service Map * Continuance of Service * Customer Choice/Shop For Electricity * Outages & Safety * Current Outages * Report An Outage * Storm Plan * Restoring Power * PA One Call * Downed Power Lines * Electrical Safety * Energy & Money Savings * My Electric Usage * Home Energy Center * Rebates & Incentives * Appliance Marketplace * Electric Vehicles * Customer Owned Generation * Home Repair Plans * Clean Energy & Environment * Logout End Impersonation Session × SELECT ACCOUNT Hello Current Account: No Premises On This Account, Current Balance: Additional Accounts < > Please enable Javascript for the site to work properly. CONTACT * Home> * Contact MAIL A PAYMENT Duquesne Light Company PO Box 371324 Pittsburgh, PA 15250-7324 GENERAL COMMENTS Duquesne Light Company 411 Seventh Avenue (6-1) Pittsburgh, PA 15219 CUSTOMER SERVICE 412-393-7100 (residential) 412-393-7300 (business) Agents available Monday through Friday 8 am - 5 pm; automated phone system available 24 hours a day, seven days a week. TTY users call 711. REPORT AN OUTAGE/EMERGENCY 412-393-7000 Report emergencies using this number, including: power outages, downed wires, partial power, flickering lights or other hazardous situations. CUSTOMER SUPPORT Meter Exchange Program * Meter Exchange Program FAQs Trees & Power Lines * Routine Maintenance * Distribution Line * Transmission Line * Planting Trees * FAQs Customer Newsletters Avoid Scams Energy Theft Customer Responsibilities Policies & Forms * Privacy Policy * Terms of Use * Medical Certificate * Order of Guardianship Lighting Requests WE DON’T JUST POWER YOUR LIGHTS, WE POWER THE MOMENTS YOU CALL LIFE. ONE MORE REASON WE’RE LARGER THAN LIGHT. Company + * About Us * Community * Careers * Newsroom * Investors * Rates * Corporate Governance For Business Customers + * Start New Service * Business Center * Understanding Your Bill * Business Rebates * Facility Management * Electronic Data Interchange Working With Us + * Electric Generation Suppliers * Construction and Renovation * Electrical Service Installation Rules * Contractor Safety * DLC Suppliers * Wire Covering * Line Clearance * Customer Substation & Vault Customer Support + * Contact Us * Meter Exchange Program * Trees & Power Lines * Avoid Scams * Energy Theft * Customer Responsibilities * Policies & Forms * Lighting Requests * social-icons * social-icons * social-icons © Copyright 2022 Duquesne Light Company