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Buy now, pay later. As low as 0% APR + 60-day price protection
MICROSOFT STORE ONLINE TRADE-IN PROGRAM
Trade in your used laptop, tablet, phone, or game console and get cash back.
For personal For business
Previous Next
HOW TRADE-IN WORKS
The Microsoft Store Trade-in Program is powered by Teladvance, a company that
specializes in electronics reuse and recycling. You get cash back and your used
device gets a new home—or it’s recycled in a responsible way.
Get a trade-in value
GET A TRADE-IN VALUE
Check the eligibility of your used device and get a trade-in value on the
Teladvance trade-in page.
SEND IN YOUR USED DEVICE
Create a Teladvance account, print a prepaid shipping label, and pack and ship
your device to Teladvance within 15 days of your trade-in approval. If it
doesn't meet trade-in criteria, Teladvance will recycle it or return it to you
for free.
GET PAID
Once everything is finalized by Teladvance, you’ll receive payment via PayPal or
bank transfer within 14 days.
MORE THAN ONE SUSTAINABLE OPTION
There are many ways to responsibly recycle your used device or give it a new
life. Trading in is just one option.
Slide %{start} of %{total}. %{slideTitle}
READY FOR AN UPGRADE?
Make an appointment with our product experts and use the cash from your trade-in
to find the right device to fit your lifestyle.
Haven't started your trade-in yet? No problem, our team can walk you through the
process for trading in and upgrading all at once, while answering any questions
you have along the way.
Book an appointment
START A TRADE IN
Check the eligibility of your used laptop, tablet, phone, or game console and
trade it in to get cash back.
Get a trade-in value
RECYCLE FOR GOOD
If you discover your device isn’t eligible for trade-in, you can locate a
recycling service in your region to help divert electronic waste from landfills.
Find recycling programs
SHOP REFURBISHED
If you’re in the market for an upgrade, consider a Microsoft Certified
Refurbished device that’s screened, repaired, tested, and a more sustainable
option for the planet.
Learn about refurbished devices
MULTIPLE WAYS TO PAY
Flexible payment options
60-DAY PRICE PROTECTION
Learn about price protection
FREE 2-3 DAY SHIPPING
See shipping details
FREE 60-DAY RETURNS
Learn about returns
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SHOP SURFACE DEALS
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SURFACE LAPTOP GO 3
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FREQUENTLY ASKED QUESTIONS
Expand all | Collapse all
* WHAT IS THE MICROSOFT STORE TRADE-IN PROGRAM POWERED BY TELADVANCE?
The Microsoft Store Trade-in Program powered by Teladvance lets you trade in
an eligible used device for cash payment. Just answer a few questions about
the brand, model, and condition of your used device. Teladvance provides an
appraisal that reflects a fair estimate of your device’s condition and value.
Additional trade-in promotions that we may offer from time to time may
require the purchase of a new qualifying device from Microsoft Store prior to
trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase
PDF.
If you approve of the trade-in value, create a Teladvance account. Then,
print the prepaid shipping label and ship your used device to Teladvance.
Once your used device is received, inspected, and approved, Teladvance will
issue a cash payment to you within 14 days.
If your used device isn’t eligible for trade-in, you can still recycle it
through Microsoft’s recycling resources in your region.
Read the full Microsoft Store Trade-in Program terms and conditions.*
* WHO IS TELADVANCE?
Teladvance is a U.S.-based company that specializes in consumer electronic
trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft
Store Trade-in Program.
* HOW DO I GET PAID AFTER COMPLETING MY ONLINE TRADE-IN?
Once your used device is received, inspected, and approved, Teladvance will
issue a cash payment via your choice of PayPal or bank transfer within 14
days.
* I JUST BOUGHT A NEW DEVICE AT MICROSOFT STORE THAT QUALIFIES FOR A TRADE-IN
PROMOTION. HOW DO I PARTICIPATE IN THIS PROMOTION?
Promotions are limited-time offers that apply only to select devices
purchased online at Microsoft Store. To participate, you must purchase a
qualifying device first and then proceed with the trade-in process of an
eligible used device.
There are some extra steps to participate in trade-in promotions. During the
trade-in process for your used device, you’ll need to answer questions about
your new device. If your new device qualifies for a trade-in promotion,
you’ll be asked to upload a proof of purchase.
Your proof of purchase is a PDF version of your order details from Microsoft
Store. Once you’ve received a notification that your new device has shipped,
follow these steps:
1. Sign in to your Microsoft account.
2. Go to Order history.
3. Locate the order of your new device.
4. Select Details to view and save the order details as a PDF—this is your
proof of purchase.
5. Go to the Teladvance trade-in page to upload your proof of purchase and
get a trade-in value.
For more help, see the proof-of-purchase steps.
* HOW MANY TIMES CAN I PARTICIPATE IN A TRADE-IN PROMOTION?
You can trade in one eligible used device for each qualifying new device you
purchase at Microsoft Store. For example, if you purchase three qualifying
new devices from Microsoft Store, you can trade in up to three eligible used
devices.
* I PARTICIPATED IN A TRADE-IN PROMOTION FOR A PRE-ORDER DEVICE. WHEN SHOULD I
START THE TRADE-IN PROCESS?
For pre-orders, wait to start the trade-in process until your payment method
is charged and the new device has shipped. If the trade-in requires you to
submit the International Mobile Equipment Identity (IMEI) number of the new
device, you’ll need to wait until you receive the new device. See Microsoft
Support pages for help with pre-orders.
* WHAT IF I HAVE MORE QUESTIONS?
Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8
AM to 5 PM, Central Time).
WHY BUY FROM MICROSOFT STORE
We offer free shipping, free returns, and cash for eligible used devices, as
well as multiple ways to pay. Plus, if we lower our price on a physical product
within 60 days from delivery, we’ll honor a one-time price adjustment.
Learn about these benefits
MULTIPLE WAYS TO PAY
Microsoft Store and partners are bringing you new ways to pay at checkout.
They’re simple, safer options to get what you want when you want.
Learn about multiple ways to pay
60-DAY PRICE PROTECTION
Buy now, enjoy price protection for 60 days from your delivery date. If we drop
the price of a physical product or you find it lower at an eligible retailer,
contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Learn about price protection
GET CASH FOR YOUR USED DEVICE
Trade in any eligible device—laptop, tablet, phone, or game console—from a
variety of brands and get cash back.
Learn about trade-ins
FREE 2-3 DAY SHIPPING AND 60 DAY RETURNS
Get free 2-3 day shipping with no minimum purchase. Plus, enjoy 60 day returns
on almost any physical product.
Learn more about shipping Learn more about returns
* Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and
12- or 18-month term. Subject to individual credit approval. See the Citizens
Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line
of Credit Account offered by Citizens Bank, N.A.
* Price protection: Microsoft Store Price Adjustment: Valid on purchases
of qualifying new or refurbished consumer and commercial physical products
made at Microsoft Store and Microsoft Experience Centers in select markets
for 60 days from the date product is received. Eligible Retailer Price
Adjustment: Valid on purchases of qualifying new consumer physical products
from Microsoft Store and Microsoft Experience Centers in select markets for
60 days from the date product is received. Excludes commercial and
refurbished products. An Eligible Retailer Price Adjustment cannot be
requested at time of purchase. Microsoft reserves the right to verify an
eligible retailer’s advertised price and availability of the product. The
product sold by the eligible retailer must be identical to the product sold
by Microsoft and must be in stock for purchase at the eligible retailer at
the reduced price. Exclusions apply. Both price adjustments: Price Adjustment
must be requested within 60 days after the customer receives the product and
cannot be completed at time of purchase. Customer is eligible only if the
product is in stock for purchase at Microsoft Store or a Microsoft Experience
Center. Customer must contact Microsoft to request the adjustment. For
purchases from Microsoft Store, contact Microsoft Store Sales and Support
with your Microsoft Account information and any other information requested
by a representative. For purchases from a Microsoft Experience Center, you
must return to the location with your receipt. Limit 1 price adjustment total
per product. Excludes Surface Hub, HoloLens, and Windows DevKit.
See Microsoft Store Price Protection for full terms and full list of eligible
retailers.
* Returns: Available with eligible physical products purchased from Microsoft
Store online and Microsoft Experience Centers in select markets. Return
process must be started within 60 days after customer receives the product.
Limit 5 product returns per eligible customer purchase. Excludes Surface Hub,
HoloLens, and Windows DevKit. Applicable return policy applies. For purchases
made at Microsoft Store, see applicable Microsoft Terms of Sale for more
information. For purchases made at a Microsoft Experience Center, see receipt
for more information. Microsoft reserves the right to modify or discontinue
offers at any time.
* Trade-in: Available only through the Microsoft Store online in the United
States (including Puerto Rico). Offer valid for reimbursements after trade in
of qualifying devices (PC, laptop, mobile phone, tablet, video game console).
Recycled devices are not eligible for cash back. To be eligible for trade in,
you must own the qualifying device, device must power on, battery must hold
charge and not be required to be plugged in to operate, and be in fully
functional, working condition without broken/missing components, cracked
display/housing, liquid damage, modification(s) or have device warranty seal
broken. Device cannot be password protected, and must include original
chargers/accessories, and must contain hard drive. Customer must mail in the
qualifying trade-in device to be eligible for the reimbursements. All
trade-ins are final. Cannot be transferred or otherwise redeemed for cash or
gift cards, or credit towards other devices or products. May not be combined
with other offers. Microsoft reserves the right to modify or discontinue
offers at any time. Other exclusions and limits may apply.
* Microsoft reserves the right to modify or discontinue offers at any time.
BUSINESS CUSTOMERS GET MORE
Convert your used laptops, desktops, and other devices to cash back. For
trade-ins of 20 or more, Teladvance offers customized shipping and handling.
Email sales@teladvance.com or call Teladvance at 1-800-351-6864.
HOW BUSINESS TRADE-IN WORKS
The Microsoft Store Trade-in Program is powered by Teladvance, a company that
specializes in electronics reuse and recycling. You get cash back and your used
devices get a new home—or they’re recycled in a responsible way.*
Get a trade-in value
GET A TRADE-IN VALUE
Check the eligibility of your used devices and get a trade-in value on the
Teladvance trade-in page.
SEND IN YOUR USED DEVICE
Create or sign in to your Teladvance account, print a prepaid shipping label,
and ship your devices to Teladvance within 15 days. If they don’t meet criteria,
Teladvance will recycle or return them to you for free.
GET PAID
Once everything is finalized by Teladvance, you’ll receive payment via check
within 15 days.
READY FOR NEW DEVICES?
SHOP SURFACE FOR BUSINESS
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SURFACE LAPTOP FOR BUSINESS, COPILOT+ PC
Surface Laptop for Business, 7ᵗʰ Edition. Tackle demanding workloads with
powerful...Select Surface Laptop for Business, Copilot+ PC for more information.
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Surface Pro for Business, 11ᵗʰ Edition. Exceptional performance, all-day
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SURFACE PRO 10 FOR BUSINESS ESSENTIALS BUNDLE
Originally From $1,354.97 now From $1,323.97
From $1,354.97 $1,323.97
Tablet flexibility and laptop performance in an ultraportable design with
AI-driven...Select Surface Pro 10 for Business Essentials Bundle for more
information.
Save up to $91.80
SURFACE LAPTOP 6 FOR BUSINESS ESSENTIALS BUNDLE
Originally From $1,298.98 now From $1,279.18
From $1,298.98 $1,279.18
Exceptional power, better performance, and AI-driven tools. Save when you
bundle...Select Surface Laptop 6 for Business Essentials Bundle for more
information.
SURFACE PRO 10 FOR BUSINESS
From $1,199.99
From $1,199.99
Boost your productivity and creativity with Surface Pro 10 for Business and
Microsoft...Select Surface Pro 10 for Business for more information.
SURFACE LAPTOP 6 FOR BUSINESS
From $1,199.99
From $1,199.99
Boost your productivity and creativity with Surface Laptop 6 for Business
and...Select Surface Laptop 6 for Business for more information.
SURFACE HUB 3 FOR BUSINESS
Bring hybrid teams together with a more inclusive way to meet and co-create.
Empower...Select Surface Hub 3 for Business for more information.
SURFACE LAPTOP STUDIO 2 FOR BUSINESS
From $2,099.99
From $2,099.99
Over twice the computing power makes this device the most powerful Surface
for...Select Surface Laptop Studio 2 for Business for more information.
SURFACE LAPTOP GO 3 FOR BUSINESS
From $749.99
From $749.99
At just under 2.5 lb and with up to 15 hours of battery,¹ employees can
stay...Select Surface Laptop Go 3 for Business for more information.
SURFACE GO 4 FOR BUSINESS
From $579.99
From $579.99
At only 1.15 lb,¹ Surface Go 4 for Business is our most portable 2-in-1, built
for...Select Surface Go 4 for Business for more information.
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SHOP ACCESSORIES FOR BUSINESS
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SURFACE PRO FLEX KEYBOARD FOR BUSINESS
From $349.99
From $349.99
Unlock new levels of flexibility with a keyboard designed to be used either
attached...Select Surface Pro Flex Keyboard for Business for more information.
SURFACE PRO FLEX KEYBOARD WITH SLIM PEN FOR BUSINESS
$449.98
$449.98
Unrivaled flexibility comes in the perfect pair— Surface Slim Pen for Business
stores...Select Surface Pro Flex Keyboard with Slim Pen for Business for more
information.
SURFACE PRO KEYBOARD FOR BUSINESS
$139.99
$139.99
Enjoy comfortable typing anywhere. Sleek and compact, this keyboard features a
large...Select Surface Pro Keyboard for Business for more information.
SURFACE PRO KEYBOARD WITH PEN STORAGE FOR BUSINESS
From $179.99
From $179.99
Next-level versatility comes in the perfect, premium keyboard, featuring a large
glass...Select Surface Pro Keyboard with pen storage for Business for more
information.
SURFACE PRO KEYBOARD WITH SLIM PEN FOR BUSINESS
From $279.99
From $279.99
Next-level versatility comes in the perfect, premium keyboard, featuring a large
glass...Select Surface Pro Keyboard with Slim Pen for Business for more
information.
MICROSOFT SURFACE 65W POWER SUPPLY FOR BUSINESS
$89.99
$89.99
Made exclusively for Surface* and designed to match its look and feel, the 65W
Power...Select Microsoft Surface 65W Power Supply for Business for more
information.
SURFACE THUNDERBOLT™ 4 DOCK FOR BUSINESS
$299.99
$299.99
Elevate your desktop experience and get the security you need with Surface
Enterprise...Select Surface Thunderbolt™ 4 Dock for Business for more
information.
SURFACE SLIM PEN TIPS FOR BUSINESS
$239.99
$239.99
Keep extra pen tips handy when you need them with Surface Slim Pen Tips for
Business...Select Surface Slim Pen Tips for Business for more information.
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SURFACE PRO SIGNATURE KEYBOARD WITH SLIM PEN 2 FOR BUSINESS
From $279.99
From $279.99
Next-level versatility comes in the perfect pair—Slim Pen 2 for Business
stores...Select Surface Pro Signature Keyboard with Slim Pen 2 for Business for
more information.
Out of stock
SURFACE PRO SIGNATURE KEYBOARD FOR BUSINESS
From $179.99
From $179.99
Next-level versatility comes in the perfect, premium keyboard, featuring a large
glass...Select Surface Pro Signature Keyboard for Business for more information.
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FREQUENTLY ASKED QUESTIONS
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* WHAT IS THE MICROSOFT STORE TRADE-IN PROGRAM POWERED BY TELADVANCE?
The Microsoft Store Trade-in Program for Business powered by Teladvance lets
you convert your used devices into cash. Just answer a few questions about
the brand, model, and condition of your used devices. Teladvance provides an
appraisal that reflects a fair estimate of your device’s condition and value.
If you approve of the trade-in value, create or sign in to your Teladvance
account. Be sure to include all relevant contact and shipping information.
For trade-ins of 20 or more devices, Teladvance provides customized shipping
and handling. Email sales@teladvance.com or call Teladvance at
1-800-351-6864 for assistance.
Carefully pack and ship your devices to Teladvance within 15 days of trade-in
approval. Teladvance will inspect your devices against their appraisal
details and communicate any discrepancies or changes in value before issuing
payment, which occurs within 15 days of finalizing this process.
If your used device isn’t eligible for trade-in, you can still recycle it
through Microsoft’s recycling resources in your region.
Read the full Microsoft Store Trade-in Program terms and conditions.*
* WHO IS TELADVANCE?
Teladvance is a U.S.-based company that specializes in consumer electronic
trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft
Store Trade-in Program for Business.
* HOW DO I GET PAID AFTER COMPLETING MY ONLINE TRADE-IN?
Once your used devices are received, inspected, and approved, Teladvance will
issue a payment via check within 15 days.
* HOW DO YOU DETERMINE THE TRADE-IN VALUE OF A USED DEVICE?
Teladvance specializes in electronics trade-ins and recycling for retailers.
Teladvance assesses trade-in industry standards daily to ensure you get a
fair and competitive price on your used devices.
* WHAT IF I HAVE MORE QUESTIONS?
Email customerservice@teladvance.com or call Teladvance at 1-800-351-6864 (8
AM to 5 PM, Central Time).
WHY SHOP AT MICROSOFT STORE FOR YOUR BUSINESS
Consider us your go-to specialists for Microsoft products and services. Whether
you’re a company of three or 300, our product experts can help you find the
right Microsoft devices, software, and resources to meet your goals and grow
your business.
Learn more
BUSINESS PRODUCT EXPERTS HERE TO HELP
We're here to answer your questions and help you find the right solutions for
your business.
Call us at 866-425-4709
SAVINGS AND FLEXIBLE FINANCING
Maximize your IT budget with flexible payment options, discounts on multiple
devices, and more.
Learn about financing options Call us at 866-425-4709
WARRANTY AND PROTECTION PLANS
Enhanced protection plans and device service options provide investment
protection and extend the use of your Surface device.
Learn about protection plans
FREE SHIPPING AND RETURNS
Enjoy free shipping for online orders and 60-day returns on most physical
products.
See shipping details Learn about returns
* *Available only through the Microsoft online store in the United States
(including Puerto Rico). Offer valid for reimbursements after trade in of
qualifying devices (PC, laptop, mobile phone, tablet, video game console). To
be eligible for trade in, you must own the qualifying device, device must
power on, battery must hold charge and not be required to be plugged in to
operate, and be in fully-functional, working condition without broken/missing
components, cracked display/housing, liquid damage, modification(s) or have
device warranty seal broken. Device cannot be password protected, and must
include original chargers/accessories, and must contain hard drive. Customer
must mail in the qualifying trade-in device to be eligible for the
reimbursements. All trade-ins are final. Cannot be transferred or otherwise
redeemed for cash or gift cards, or credit towards other devices or products.
May not be combined with other offers. Price discount does not include taxes,
shipping, or other fees. Void where prohibited or restricted by law.
Microsoft reserves the right to modify or discontinue offers at any time.
* **Warranties, extended service plans, and Terms & Conditions for your device.
* †This offer is operated by Teladvance, LLC and is not sponsored by Microsoft.
Any appraised value will be determined at trade in and provided by
Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance,
LLC and sole discretion and approval.
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