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You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.
1. Support
2. TELUS Wireless Ambassador Retiree (TWAR) Program
TELUS WIRELESS AMBASSADOR RETIREE (TWAR) PROGRAM
Information on program eligibility, enrollment process and frequently asked
questions.
OVERVIEW
We are pleased to announce that as of November 13, 2020, our TELUS Wireless
Ambassador Retiree (TWAR) program has been updated to give retirees access to
more data, the same competitive offers TELUS customers receive, and to ensure
consistency across all of our TELUS Wireless Ambassador program offerings.
Any retiree who joined the TWAR program prior to November 13, 2020 will still
have access to their legacy $30 and $40 plans. Similarly, any Community
Ambassador who joined the program prior to November 13, 2020 will still have
access to their legacy plan. However, these plans will no longer be available
for rate plan changes or new activations, and the current $300 device discount
will no longer be available. This means that retirees can remain on the legacy
plans, but if they choose to do so, they will no longer be eligible for device
upgrades through financing effective November 13, 2020. Retirees who wish to
remain on their legacy plan can do outright by visiting a TELUS retail location
or online at telus.com.
See below for additional details and frequently asked questions (FAQ).
PROGRAM ELIGIBILITY AND DETAILS
Updates to the TWA Retiree program include
:
* Eligibility opened up to 15 years or more of consecutive service (for those
that have retired November 13 2020 or after)
* Those that have retired before November 13, 2020 must have had 20 years or
more of consecutive service to be eligible for the TWAR discount
* 40% off in-market non-promo Unlimited 10GB+ rate plans
* Access to Easy Payment options, Easy Roam, Canada-US plans, in-market device
discounts, CPO devices and more
* Offer redemption online or at any TELUS-branded store
PROCESS
New eligible retirees not currently enrolled in TWA and not yet a TELUS customer
:
* Email the Wireless Ambassador team at wirelessretirees@telus.com to receive a
validation code.
* Access your offer
here
, and input your validation code
* You will see a confirmation page with a promo code and validation code that
you can use to redeem online or in-store at any TELUS branded Corporate or
Dealer location
Please note
: If you’d like to redeem in store, promo and validation codes should be saved
and brought to a TELUS branded store.
New eligible retirees not currently enrolled in TWA and already a TELUS customer
:
* Email the Wireless Ambassador team at wirelessretirees@telus.com to determine
if you are eligible for the retiree discount. If so, the Wireless Ambassador
team will ensure you are on the correct rate plan and will add the discount
to your account.
* You do not need to access the above link
* You can upgrade your device through your
My TELUS account
New eligible retirees enrolled in TWA
:
* The Wireless Ambassador team will email you advising you that you are
eligible for the TELUS Wireless Ambassador Retiree program and will add the
discount for you
* You do not need to access the above link
* You can upgrade your device through your
My TELUS account
Existing retirees who are enrolled in TWAR and who want to enroll in the new
program
:
* Email the Wireless Ambassador team at wirelessretirees@telus.com and indicate
that you would like to switch from your existing TWAR plan to a non-promo
in-market plan and get 40% off the rate plan. Please include your mobile
number and your full name
* See
available plans
* Once you’re enrolled in the new program, you can upgrade your device through
your
My TELUS account
Note
: You cannot switch back to your existing price plan once you switch to the new
program.
Existing Community Ambassadors who want access to the new CA program
:
* Email the Wireless Ambassador team at wirelessretirees@telus.com to switch
from your existing plan to a non-promo in-market plan and get 40% off the
rate plan. Please include your mobile number and your full name
* See
available plans
* Once you’re enrolled in the new program, you can upgrade your device through
your
My TELUS account
Note
: You cannot switch back to your existing price plan once you switch to the new
program.
Existing retirees (including Community Ambassadors retirees) who want a new
device
:
* Email the Wireless Ambassador team at wirelessretirees@telus.com to switch
from your existing plan to a non-promo in-market plan, get your discount and
then go into store or log in to
My TELUS
to upgrade your device
Note
: Retirees and CAs cannot get a new device on financing and stay on their legacy
TWAR/CA plans. You must buy the device outright via telus.com or in store.
FREQUENTLY ASKED QUESTIONS (FAQ)
1. Why is TELUS making these changes?
As a response to retiree feedback and to address the need for more data, we are
updating the current TELUS Wireless Ambassador program for Retirees (TWAR) as of
November 13, 2020 to bring you the latest and greatest offers available to TELUS
customers. This change provides our Community Ambassadors and Retirees with
access to new offerings such as unlimited data plans, easy payment opportunities
for new devices and Canada-US options to best suit your needs.
2. What are the details of the new program?
As of November 13, 2020, all new and existing members of our TELUS Wireless
Ambassadors Retirees (TWAR) program can update their plan to the listed
in-market,
non-promotional offer
or in store and receive 40 percent off their monthly rate plan.
3. When does the new program become available?
The opportunity to modify your current plan to any in-market,
non-promotional plan
will be available as of November 13, 2020 at 12am ET.
4. How do I switch to the new program?
If you would like to switch to any in-market, non-promotional plan and receive a
40 percent discount off your monthly rate plan, please email the Wireless
Ambassadors team at wirelessretirees@telus.com and indicate that you would like
to switch from your existing TELUS Wireless Ambassador plan for Retirees (TWAR).
See the complete list of available
plan options
that you can switch to.
5. What if I want to stay on my existing plan?
All current participants of the TELUS Wireless Ambassadors for Retirees (TWAR)
program that wish to stay on their existing $30 and $40/1 GB plans can do so but
the plans will not be available for sale to new retirees or for rate plan
changes. If you wish to have no changes made to your current price plan, there
is no further action required from you at this time, and you will continue to
enjoy your current rate of $30 or $40.
6. What if I switch to the new program, but want to go back to my original plan?
Once you’ve migrated to our new TELUS Wireless Ambassadors for Retirees (TWAR)
program, you are no longer eligible to switch back to your original price plan.
7. What happens to my current $300 device discount offer on hardware upgrades?
As of November 12, 2020 at 11:59pm ET, the option to purchase a device via the
retiree web store
and receive a $300 device bill credit will no longer be available. Removing the
discount allows you to take advantage of the device discounts and Easy Payment
financing options that the program didn’t give you access to prior to November
13, 2020.
8. I redeemed my $300 discount last year. Do I need to wait a full 24 months to
be eligible to purchase a new device?
You do not need to wait to purchase a new device. If you are already enrolled in
the new retiree program, you can immediately upgrade your device by going in
store or logging in to
My TELUS
.
If you are still on the legacy retiree program, as of November 13, 2020 at 12am
ET, you will have to email the Wireless Ambassador team at
wirelessretirees@telus.com to switch from your existing plan to any
in-market non-promotional plan
.
After you’ve updated your plan, you will be eligible to go in store, visit
telus.com
, or log in to your
My TELUS
app to upgrade your device and take advantage of our Easy Payment or Certified
Pre-Owned upgrade options.
9. What if I want to purchase a new device after November 13, 2020?
If you would like to purchase a new device as of November 13, 2020 at 12am ET,
please email the Wireless Ambassadors team at wirelessretirees@telus.com to
switch from your existing plan to any
in-market non-promotional plan
.
After you’ve updated your plan, you will be eligible to go in store, visit
telus.com
, or log in to your My TELUS app to upgrade your device and take advantage of
our Easy Payment or Certified Pre-Owned upgrade options.
10. Can I purchase a new device and stay on my legacy plan?
If you would like to remain on your legacy TELUS Wireless Ambassadors for
Retirees (TWAR) program, you will no longer be eligible for device upgrades
through financing as of November 13, 2020. You can still purchase a new device
outright by going in store or visiting
telus.com
.
DID THIS ARTICLE SOLVE YOUR PROBLEM?
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The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT
The TELUS team acknowledges that our work spans many Territories and Treaty
areas and we are grateful for the traditional Knowledge Keepers and Elders who
are with us today, those who have gone before us and the youth that inspire us.
We recognize the land and the benefits it provides all of us, as an act of
Reconciliation, as recommended by the Truth and Reconciliation Commission’s
(TRC) 94 Calls to Action and gratitude to those whose territory we reside on,
work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
--------------------------------------------------------------------------------
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