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SPEAKERS



Cutting-edge technology, innovative solutions, and groundbreaking trends in
customer experience, brought to you by the industry's leading suppliers. CCW
offers the exceptional opportunity for customer contact executives to evaluate
the latest tools and technologies all in one central location, driving their
customer contact strategies to new heights.

AB
Angie Bastian
Founder
BoomChickaPop

MB
Marc Bernstein
CEO & Founder
Balto

JB
Jaysa Boyer
Head of Employer Engagement
UMA

JB
John Burke
Executive Director of CX & Systems
Wine Enthusiast

SC
Shawn Castle
VP Client Experience and Customer Care
Sun Auto Tire & Service

CC
Cheryl China
SVP, Director Credit Card Services
Citizens Bank

LC
Lydia Clayton
AVP of Contact Center Operations and Center of Excellence
Cox Automotive

CC
Colin Crowley
VP, Customer Support
Maven Clinic

SD
Shantanu Das
GM, North America Customer Service
Wayfair

MD
Michael DeJager
Managing Director, Events
Customer Management Practice

MD
Mark DeLembo
Director - Customer Experience
Rent-A-Center

ND
Neal Dlin
VP, Customer Service Experience (CSX)
Aviso

EE
Eric Esguerra
VP, Customer Service & Operations
Miele

JF
Jared Finegold
Experience Lead, Digital CX Hub - Worldwide Convention
McDonald’s

AF
Angela Foxx
Senior Customer Service Manager
AdaptHealth

MG
Mandi Geary
Director, Customer Care
BSN Sports

JG
Jonas Gebhardt
Director, Customer Care Product
Walmart

MG
Michael Germain
Associate Director of Customer Service
Merck

JG
Jacob Goodstein
Associate Director Program Management Office
Chewy

CG
Cheryl Gregware
AVP Customer Service Manager
ChoiceOne Bank

LG
Lance Gruner
Executive Vice President Global Customer Care
MasterCard

LH
Lynda Harvey
Director of Customer Support and Account Management
Kin Insurance

CH
Cory Hershman
Product Manager
SurePayroll

WH
Willa Hightower
VP Customer Operations
Pepco Holdings

RJ
Rebecca Jarvis
Chief Business, Technology & Economics Correspondent
ABC News

AJ
Andrea Jung
President & CEO | Former CEO of Avon
Grameen America

SK
Sandy Ko
Founder & Principal, CCWomen; Senior Analyst, Customer Contact & Conference
Director
Customer Management Practice

JK
Jonas Kong
Head of User Research
Wish

NK
Nicole Kyle
Managing Director, Research
Customer Management Practice

ML
Martin Landberg
Director WFM
illumifin

HL
Hovik Leon
Director, Claims, Eligibility, and Participant Services (Contact Center)
SAG-AFTRA Health Plan

CL
Cory Limberg
Director of Customer Operations
Hiawatha Broadband Communications

CL
Christopher Lobley
Vice President, Bangor Support Manager
Bangor Savings Bank

SL
Shantel Love
VP Customer Success
Pearson

JL
Jessica Lovell
SVP, Director of Customer Relations
First National Bank Texas

PM
Patrick Mackay
Manager, Global CRM and CX Analytics
Lifescan

KM
Katie Mares
Chief Inspiration Officer
KMC

SM
Shaun Marshall
Founder
AMWM

NM
Nathalia Mattos
Customer Experience Manager
Bayer

GM
Greg McConney
Workforce Planning and Analytics Director
Verizon

AM
Adam McCreery
Director CX
Draftkings

SM
Stephanie Moritz
Chief Customer Innovation Officer
American Dental Association

JM
Jason Morris
Director of Membership Experience
Samaritan Ministries International

WN
Wilson Nieves
Senior Vice President of Customer Experience
Citizen Watch America

DO
Devlin O'Neil
Former Etsy, Chime, lululemon


GP
Gautam Patankar
Chief Experience Officer
Bobby Jones Links

DP
Dr. Natalie Petouhoff
WSJ Best Selling Author
CCW Influencer

KP
Kathy Phelps
President
C-lect Consulting

SR
Sean Rajaram
Former Senior Director, Global Head of Digital Channels and Automation
SmileDirectClub

LR
Leigh Roach
Customer Service Manager
Johnston & Murphy

MR
Monica Rothgery
Fmr. Chief Operations Officer
KFC

GS
Gordon Schleffer
AVP, Member & Provider Contact Centers
Molina Healthcare

FS
Fred Spano
Director, Inside Sales
Frontdoor

LS
Lisa Strate
Associate Director Customer Experience Purple Innovation
Purple

ST
Sara Taheri
Chief Product Owner - VP Contact Center & Robotics
Prudential Financial

BT
Bridget Teeter
VP of Customer Experience
Lemonade

BT
Bruce Tulgan
Co-Founder & CEO
Rainmaker Thinking

KW
Kourtney Walsh
Director of Customer & Digital Experience
Baylor Genetics

LW
Liz Wilson, PhD M.Ed B.Bus
Behavioral Scientist
INCLUDE INC.

KW
Karen Wu
Head of Operational Excellence
Hyundai Capital

BY
Brandi Yates
Associate Vice President of Learning and Development
Ultimate Medical Academy

TY
Thomas Young
Director - Customer Experience
Halo Collar

JZ
Jill Zapadinsky
Director, Contact Center and Customer Registration Support
The American Kennel Club

JZ
Jordan Zivoder
Quantitative Research Lead
Customer Management Practice



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   solutions, or Business Process Outsourcing (BPO) services.*
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   of my organization. I am part of a team that designs, delivers, promotes,
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      I primarily utilize these services to support the customer contact
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<div style="text-align: center; font-size:22px;"> <br /> </div> <div
style="text-align: center; font-size:22px;"> Thanks for your interest in
speaking at CCW! &nbsp; <span style="font-size: 22px;">Someone from our team
will be in touch soon to discuss your request.</span> </div>










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