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You are here
PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. In the
following, we explain what information DHL collects when you visit our website
and how this information is used.
* Contact Data Protection
* Cookie Settings
Personal Data
* What is Personal Data
* Who Is Responsible
* Types of Data We Process
* Use of Cookies
How We Use Your Data
* Visiting Our Website
* Performance of Contract
* How Long Do We Keep Data
* Will My Data Be Passed On
Who Processes Your Data
* Processing for Advertising
* Social Media
* Jobs and Careers
* Services and Products
What Are My Rights
* Right to Obtain
* Right to Object
* Right to Withdraw
* Data Security
Divisions & Services
* Information Services
* Divisional Privacy Notices or Terms & Conditions
* Changes to Privacy Notice
SCOPE OF THIS PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our
website and how this information is used.
This Privacy Notice applies to all users of our services, websites,
applications, features or other services anywhere in the world, unless covered
by a separate Privacy Notice. This Privacy Notice applies to the following
categories of individuals:
* Shippers: shippers, including their employees, or individuals who send a
shipment
* Shipment receivers: any individual who receives a shipment
* Persons showing interest in us and our services
* Business partners: business partners, including their employees
* Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as “you” or “your”.
What is Personal Data?
Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.
* Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data,
please contact the Data Protection Officer.
Contact Local DHL Parcel Data Protection Manager
Sebastiano Guglielmini dataprotection.parcel.ch@dhl.com
If you have any further queries regarding data protection in connection with
our website or the services offered there, please contact data protection:
Contact Data Protection
--------------------------------------------------------------------------------
TYPES OF DATA WE PROCESS
We only process your personal data when required for a specific and allowed
purpose.
CONTACT DATA
Information to contact you e.g. when you use one of our services.
Such as: your name, phone number, address, email address
PROFILE DATA
Information on your dhl profile e.g. to set your delivery preferences.
Such as: your delivery preferences, order
SHIPMENT DATA
Information enabling the pick-up and delivery of your shipment e.g. status of
your shipment.
Such as: your address, shipment documents, shipment no.
SURVEY DATA
Information communicated by you to one of our employees or by filling in an
online survey e.g. when you call our customer service.
Such as: your name, email, phone number
*
*
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WHAT ARE THE PURPOSES OF AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL
DATA?
* Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you
visit our web pages, The following data are collected: IP address, hostname
of the accessing computer, website from which you accessed this website, a
list of the sites you visited within the scope of our overall Internet
presence, the date and duration of your visit, notification of whether the
visit was successful, volume of data transferred, information about the
identification data of the browser type and operating system used by you.
Temporary storage of this data is necessary during your visit to the website
in order to allow the website to be delivered to you. Further storage in log
files is performed to ensure the functionality of the website and the
security of our IT systems. The legal basis for the processing of the
aforementioned data categories is therefore Art. 6 (1) (f) of the European
General Data Protection Regulation (GDPR). Due to the said purposes, in
particular to guarantee security and a smooth connection setup, we have a
legitimate interest to process this data.
Additional personal information such as your name, address, telephone number
or e-mail address is not collected unless you provide this data voluntarily,
e.g. while completing an online contact form, as part of a registration,
survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the
purpose for which they were collected. For the provision of the website, this
is the case when the session terminates. The log files (access logs) are kept
for administrators to access directly and exclusively for a period of 24
hours. After that, they are only available indirectly through a restore from
backup tapes and are permanently deleted after 30 days.
As far as you have enabled geo localization functions in your browser,
respectively in your operating system we will use this data to offer you
location-based services (e.g. location of the nearest branch, packing station
etc.). The legal basis for geo-localization is your consent according Art. 6
(1) (a) GDPR by enabling the respective function. We will not use this data
for any other purpose. If you disable this function your data will be deleted
in due time.
* Use of Cookies
This website uses cookies and similar technologies, (hereafter
“technologies”), which enable us, for example, to determine how frequently
our internet pages are visited, the number of visitors, to configure our
offers for maximum convenience and efficiency and to support our marketing
efforts.
When you access our website, a Privacy Preference Center will inform you that
technically necessary cookies are set and, in addition, that your consent is
required to the use of certain technologies, such as analytical cookies or
similar technologies.
The processing of data by means of technically necessary cookies is based on
our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you
can use our website the best possible way, to ensure that our website
operates correctly and to guarantee an convenient and undisturbed user
experience. These kinds of cookies are stored exclusively for the duration of
your visit to our website. They are automatically deleted when you close your
browser.
In addition, you will be informed via the Privacy Preference Center that we
use other technologies (performance, functional or analytics technologies)
for storing information about visitors who repeatedly access one of our
internet pages. The purpose of using these technologies is to be able to
offer you optimal user guidance as well as to "recognize" you and thus be
able to present (as much as possible) diversified internet pages and new
contents during repeated use. These technologies will only be processed on
the basis of your prior given consent according to Art. (1) a) GDPR.
You will find more information under the Privacy Preference Center including
the option to revoke a given consent.
Notwithstanding the information in the Preference Center, and only if you
have consented to the use of cookies and other technologies as described
above, we also use them for the purposes described below.
* Social Media
We provide you our social media fan pages, such as Facebook, Instagram or
LinkedIn to give you even more insights in our services and products, to
better manage our relationship with you and to communicate with you. For more
information, please visit our Privacy Notices on our social media fan pages.
Therefore, our website contains links to the following social media networks:
* Facebook (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto,
CA 94304, USA)
* Instagram (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto,
CA 94304, USA)
* LinkedIn (operated by: LinkedIn Ireland Unlimited Company, Wilton Place,
Dublin 2, Ireland)
* YouTube (operated by: Google Inc., 1600 Amphitheatre Parkway, Mountain
View, CA 94043, USA)[TM(D1] [KI2]
In these cases, a transfer of data to the social media operators mentioned
before only takes place if the corresponding icon (e.g. the "f" of Facebook)
is clicked. If you click on one of these icons, a page of the corresponding
social media operator opens in a separate window.
PERFORMANCE OF A CONTRACT
For pre-contractual and contractual reasons, we also need personal data to
provide our services and comply with the obligations arising from contractual
agreements concluded with you.
On dhl.com we offer the following services:
1. Get a Quote
2. DHL for Business
3. Track & Trace
4. Ship Now
5. Customer Service
* Get a Quote
In order to get back to you via email or phone to make you an offer, you can
use one of our Get a Quote services. Depending on the country you are
residing and in order to get you to the right expert team or tool within DHL,
we either ask whether you would like to ship parcels or documents, cargo /
freight or international business mail and whether you are a business or
private customer.
Based on this information your request will be directed to our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card with price and further details from the business unit(s) which offer
best suits your request. It could also be that we ask you for the following
details: country of origin and destination including city and postcode (we
need an approximate origin and destination in order to give you a quote for
your shipment as accurate as possible) and weight and dimension of the
shipment. Depending on your request we might also ask the quantity, whether
documents or dangerous goods are involved or whether it is palletized or
stackable. This information is also forwarded to one of our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card shown with price and further details regarding your shipment and
optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the
respective business unit´s booking tool system [MyDHL+, myDHLi, MyDHL
Parcel]. Hence, on dhl.com we basically do not collect or otherwise process
your personal data for our Get a Quote service. However, if data is
nevertheless considered personal, such as the city and postcode, the legal
basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a
legitimate interest in being able to submit our offer as accurately as
possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services. On dhl.com the
respective data is stored for a maximum of 30 days if you have used the safe
shipment service and unless not earlier deletes by yourself.
* DHL for Business
If you are using or DHL for Business service we ask you for the shipping
destination, the volume and the frequency of the shipment. Based on this
information and your shipping needs, your request will be send to our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] and allocated to those which
services best fit your requirements. In order to get in touch with you as
soon as possible we also ask you for your company´s name, your name, business
address, email address and phone number. This data will also be forwarded to
the respective business units and is necessary to take steps at your request
prior to entering into a contract and / or for the performance of a contract.
The legal basis is therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services.
* Track & Trace
You can use the Track and Trace service to track shipments addressed to you
or sent by you, and also view the expected time of delivery. To this end the
tracking information is sent to the respective business unit to find the
status of the shipment. You will also receive all important detailed
information about your shipment from the respective business unit. In
addition, the sender or recipient can also receive further information about
the shipment in question by e-mail or SMS. For this purpose, the e-mail
address or mobile phone number of the recipient of the notification can be
stored and the notification activated. In this context, the person entering
the data must ensure that the notification recipient agrees to the processing
of e-mail address, mobile phone number and notification.
The following data are processed as part of shipment tracking: shipment
number, name and address of the sender, name and address of the recipient,
e-mail address of the sender/recipient if applicable, name and address of the
alternative recipient if applicable, customer data of the sender, product or
service name, shipment history, signature of the recipient, confirmation that
a minimum age has been checked (over 16/over 18).
The data are processed for the purpose of fulfilling the contract on the
basis of Art. 6(1) (b) GDPR.
To enhance user convenience, when using shipment tracking DHL automatically
generates a list of the last shipment number searched for via the shipment
search: This function saves you having to re-enter the shipment number when
checking the shipping status of your shipment. In this context, you can name
individual shipments according to your preference (“Shipment title"). For
this purpose, the application saves a list of the last shipment searches in a
cookie.
* Ship Now
Our Ship Now service leads you to our various customer portals of our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web
Portal, my DHLi or DHL Interactive). You can also continue as guest and you
will be forwarded to our business unit which best meets you shipping needs.
In any case we will not process your personal data at this stage. Same
applies if you would like to schedule a redelivery. After a few questions
about your shipment you will be directed to our various customer
portals where you can arrange the redelivery in detail.
* Customer Service
You can contact us at any time with questions via our Customer Service.
Depending on the respective business unit, you will either be forwarded
directly to the website of the respective business unit or we ask you to fill
out a contact form beforehand, which requests the following data categories
and then forwards them to the respective responsible business unit: your
customer reference no., your name, the name of your company, postal address,
email address and telephone no. country / region and the sector you are
working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is
carried out in order to prepare or to fulfil a contract. Furthermore, you
provide the data voluntarily for the purpose of contacting us, so your
consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce
Solitions, DHL Paket] . The legal basis for this is your consent according to
Art. 6 (1) (a) GDPR.
Further information on data protection in specific services and products is
available at the relevant divisional Customer Portal and / or the respective
local privacy notice.
Customer Portals
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PROCESSING FOR ADVERTISING PURPOSES
When you visit our web page we offer you a broad variety of information about
DHL, about our products, services and events. In particular you can get
information about our:
1. Events & Webinars
2. Delivered.
3. Spotlight
4. Newsletters
* Events & Webinars
If you would like to participate in one of our Events and/or Webinars, you
will be redirected to the appropriate registration page. There we basically
collect the following personal data: your name, your email address and who is
your main contact at DHL. Depending on the respective sector we may also ask
for your company name, your seniority and whether you have previously done
business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing
is carried out in order to fulfil the contract (attending the event).
* Delivered.
You have the option there to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL
Supply Chain] . The legal basis for this is your consent according to Art. 6
(1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link
at the bottom of the Spotlight mail. You can also revoke the consent at any
time with effect for the future using the contact address provided.
* Spotlight
If you subscribe to DHL Spotlight to know first about new articles we only
collect your email address and it is not used for any other purpose. The
legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
may unsubscribe at any time by clicking the relevant link at the bottom of
the Spotlight mail. You can also revoke the consent at any time with effect
for the future using the contact address provided. If you unsubscribe from
Spotlight or revoke your consent, the corresponding data will be removed or
blocked from the mailing list and will no longer be processed for these
purposes.
Notwithstanding the foregoing, if you are an existing DHL customer, your
postal data (e.g. name, address) will be processed to contact you in order to
provide you with the latest information about our offers, news, products and
services. Apart from an existing consent, which is based on Art. 6 (1) a)
GDPR, we will process your e-mail address exclusively in order to provide you
with information regarding DHL own and similar products. Legal basis for the
aforementioned processing to keep you updated regarding our own and similar
products is Art. 6 (1) f) GDPR. The processing of customer data for own
direct marketing purposes is regarded as carried out for a legitimate
interest. You have the right to object at any time to the said processing. To
exercise your right, simply get in touch with us by using the contact details
mentioned under "Who is Responsible".
* Newsletters
If you register for one of our newsletters, we are entitled to use your
e-mail address for this purpose. The legal basis for this data processing is
your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the
newsletter at any time by clicking the relevant link at the bottom of the
newsletter. You can also revoke the consent at any time with effect for the
future using the contact address provided. If you unsubscribe from our e-mail
communications or revoke your consent, the corresponding data will be removed
or blocked from the mailing list and will no longer be processed for these
purposes.
Including your e-mail address in a blocking list is effected in order to
safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our
legitimate interest lies in not sending you any information by e-mail in the
future.
DATA RETENTION & THIRD PARTIES
* Jobs and Careers at Deutsche Post and DHL
Career opportunities within Deutsche Post DHL Group are as diverse as our
teams all over the world. With approximately 590,000 employees in over 220
countries, we connect people, improving their lives. If you would like to
apply for one of our open jobs you will find more information here and, also
on data protection, here.
* How Long We Keep Your Data
We will keep your data for as long as necessary to fulfill our purposes, to
execute our contracts and to comply with any legal obligation. The retention
period may differ per country based on applicable country laws.
We continuously strive to minimize the retention period of data where the
purpose, the law or contracts allows us to do so. The data that we collect
based on your consent will be kept until you withdraw your consent.
* Will My Data Be Passed On
DHL does not share, sell, transfer or otherwise disseminate your personal
data to third parties and will not do so in future, unless required by law,
unless required for the purpose of the contract or unless you have given
explicit consent to do so. For instance, it may be necessary to pass on your
address and order data to our contractors when you order products. Further
information on data protection in specific services and products is available
at the relevant Customer Portal.
However, in the context of the data processing as described in this Privacy
Notice and the respective legal basis given, DHL will transfer your data to
the following categories of recipients:
* DPDHL Group companies: transfer is required within the DPDHL Group, its
legal entities and shared service centers to provide and improve our
products and services (e. g. our Get a Quote or Frequent Shipment
Services). Transfers can also occur to manage our relationship with you,
to identify you, to answer your requests and to comply with your privacy
rights.
* Third party business partners: The transfer to third party business
partners is limited to what is required by applicable law and / or in
order to fulfill our contractual obligations.
* Third party processors: which process data are contractually obliged to
maintain strict confidentiality as per Art. 28 GDPR. DHL retains
responsibility for safeguarding your personal data in such circumstances.
The business partners follow the instructions of DHL, and this is
guaranteed by technical and organizational measures, as well as by means
of checks and controls.
* Public authorities: transfer is required by applicable law (e.g. to fulfil
a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to
other Deutsche Post DHL Group companies, third party business partners or
public authorities when permitted by applicable data protection law. In such
cases, we will make sure that appropriate safeguards are in place to ensure
the transfer of your data (e.g. our binding corporate rules, standard
contractual clauses).
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WHAT ARE MY DATA SUBJECT'S RIGHTS?
You have the following rights:
You can request information as to what personal data is stored
You can request that we correct, delete or block your personal data provided
these actions are permitted by law and in compliance with existing contractual
conditions.
You can request to receive personal data you have provided in a structured,
commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority.
*
*
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Find Your Data Protection Authority Contact DHL Data Protection
* Right to Obtain
You can obtain your information by contacting data protection here:
Contact Data Protection
* Right to Object
The right to object applies for all processing of personal data which is
based on Art. 6 (1) f) GDPR.
* Right to Withdraw Your Consent
You have the right to withdraw your consent with effect for the future at any
time.
To exercise your right, simply get in touch with us by using the contact
details mentioned under "Who is Responsible" or via the button below:
Contact Data Protection
--------------------------------------------------------------------------------
HOW ABOUT DATA SECURITY
DHL takes the security of your data very seriously. We have implemented various
strategies, controls, policies and measures to keep your data secure. We keep
our security measures under close review. We use safeguards such as firewalls,
network intrusion systems, and application monitoring. Where appropriate, we
secure your data by using pseudonymization and encryption techniques when
storing and transferring your data. For instance, your data is saved in a secure
operating environment which is not accessible to the public. In certain cases,
your personal data is encrypted by Secure Socket Layer technology (SSL) during
transmission. This means that an approved encryption procedure is used for
communication between your computer and the DHL servers if your browser supports
SSL. We ensure that there are strict physical access controls in our buildings
and certified data centers.
As a part of our security strategy, we have set up auditing programs to make
sure that our systems and services comply with the DPDHL information security
policy, and by extension the ISO 27001 standard.
In addition, we are taking a number of ongoing measures to reduce risk, such as
(but not limited to) training our employees regularly and organizing incident
simulation exercises by our Cyber Defense Center.
Should you wish to contact DHL by e-mail or contact forms, we would like to
point out that the confidentiality of the information sent cannot be guaranteed.
The contents of (e-mail) messages can be read by third parties. We therefore
recommend you send us confidential information only by post.
* Where Do I Find Service Specific Information Regarding the Processing of
Personal Data?
Further information on data protection in specific services and products is
available at the relevant Customer Portal.
* DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data
processing with a special focus on so-called third country transfers, meaning
transfers of personal data to countries outside the EU, which do not have an
adequate level of data protection. If you are interested in learning more
about the "DPDHL Data Privacy Policy", please download the following
document:
DPDHL DATA PRIVACY POLICY
* DPDHL Data Privacy Policy
pdf 274.5 KB
COLLECTION OF CUSTOMER AND SHIPMENT INFORMATION
* Information that you submit
Information that you submit to us, for ordering or receiving a service (e.g.
electronic recording of consignee's signature, AWB numbers, addresses etc.),
will be recorded by DHL and will be used for the exclusively purpose of the
provision of DHL's service. DHL does not collect and process Customer or
Shipment Information except when specifically, voluntarily and knowingly
provided by you. We ensure compliance with state of the art security
standards and we complies with local or international standards of Data
protection rules.
* Internetworking Protocol Addresses
An internetworking protocol address ("IP Address") is a number automatically
assigned to your computer on connecting to the Internet. DHL will make a
record of your IP Address and may use it for administrative, security and
statistical purposes.
* Use and Disclosure of Customer and Shipment Information
Customer Information is used to provide and/or enhance the services we offer
to you.
DHL collects and processes Data only for specific and limited purposes which
we inform you about when you wish to use certain services offered on our
websites. DHL may collect and use Data e.g. to provide you with our services,
to bill you for services you request, to receive newsletters, or to
communicate with you for other purposes. In addition, we may use your Data to
evaluate the effectiveness of and improve our services to our customers, for
our own internal statistical and operational purposes, to evaluate customer
interests as well as purchasing and other trends among customers and to
better determine product development and marketing strategies. By submitting
your Data, you expressly consent to such use. DHL keeps your Data only for as
long as is reasonably needed for such purposes and in accordance with any
applicable legal or ethical reporting or document retention requirements.
To be able to provide our services to you, Data may occasionally be
transferred to third parties, who act for or on behalf of DHL, for further
processing in accordance with the purposes for which your Data were
originally collected. When disclosure of Data to third parties is likely or
necessary for whatever reason, DHL shall endeavour to ensure that such third
parties provide the same level of protection as DHL.
In some cases, DHL could be constraint to provide Shipment Information to the
authorities of the country of transit of destination for customs and tax
clearance or for security screening, as required by law of such country. The
information provided would usually include: shipper and consignee names and
addresses, description of the goods, number of pieces, weight and value of
the shipment.
* Security of Customer Information
DHL understands that privacy is important to you. We will take all reasonable
precautions to ensure that the Customer Information that we hold about you
remains confidential. Information security techniques and controls, such as
firewalls, anti-virus software and access control procedures are deployed to
protect against:
* unauthorised access
* improper use or disclosure
* unauthorised modification, and
* unlawful destruction or accidental loss
Due to the fact that the Internet is not regarded as a completely secure
system even if you implement the highest security measures, DHL can not be
responsible or liable for the security of your Data whilst in transit through
the Internet.
Customer Information is handled on a ?Need to know? basis and access is only
provided to those employees who have a legitimate need for that information
for the purposes of our business.
* Data Transfer Abroad
DHL is part of Deutsche Post World Net, an international logistics and
financial group, and has databases in different jurisdictions. DHL may
transfer your Data to one of its databases or to companies within the DHL
group or to its partners, who have agreed to keep your Data confidential and
secure, outside of your country of residence. If the level of privacy
protection in a foreign country does not comply with internationally
recognized standards according to the list published by the Federal Data
Protection Commissioner, we will ensure that Data transfers to our databases
in that country are equally protected and that a transfer of Data to third
parties in such countries does not occur. By submitting your Data to our
websites, you expressly agree to its possible transfer to other companies
within the DHL group and/or its partners and to this end to its trans-border
transmission.
Version 1.0/February 28, 2007
* General Information and Contact DHL
DHL reserves the right to amend the privacy policy at any time without prior
notice. Please refer back to the policy periodically for changes. By using
the DHL web site you agree to this policy.
For general enquiries, please contact our Customer Services. For the Data
protection questions please send an e-mail to communicationsch@dhl.com.
--------------------------------------------------------------------------------
DIVISIONAL PRIVACY NOTICES OR TERMS & CONDITIONS
DHL Express
--------------------------------------------------------------------------------
Changes to Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.
This statement was last updated on:
10/09/2021
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