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URL:
https://www.parkplacetechnologies.com/vmware-technical-support/
Submission: On May 03 via api (May 3rd 2024, 1:25:38 pm UTC) from IT — Scanned from GB

Form analysis
4 forms found in the DOM

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        <div class="mktoHtmlText mktoHasWidth" style="width: 400px;"><br><span>By submitting this form, Park Place may use and retain your personal identifiable information for
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            Contact<span>&nbsp;</span></span><a href="mailto: gdpr@parkplacetech.com" target="_blank" id="">privacy@parkplacetech.com</a><span>.</span></div>
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Text Content

BREAKING NEWS: Park Place Technologies has acquired Unitech's third-party
maintenance (TPM) business. The acquisition strengthens Park Place's position as
one of Brazil's largest TPM providers, expanding its reach in the world's
fifth-largest country. Find out more
BREAKING NEWS: Park Place Technologies has acquired Unitech's third-party
maintenance (TPM) business. The acquisition strengthens Park Place's position as
one of Brazil's largest TPM providers, expanding its reach in the world's
fifth-largest country. Find out more
BREAKING NEWS: Park Place Technologies has acquired Unitech's third-party
maintenance (TPM) business. The acquisition strengthens Park Place's position as
one of Brazil's largest TPM providers, expanding its reach in the world's
fifth-largest country. Find out more
BREAKING NEWS: Park Place Technologies has acquired Unitech's third-party
maintenance (TPM) business. The acquisition strengthens Park Place's position as
one of Brazil's largest TPM providers, expanding its reach in the world's
fifth-largest country. Find out more
BREAKING NEWS: Park Place Technologies has acquired Unitech's third-party
maintenance (TPM) business. The acquisition strengthens Park Place's position as
one of Brazil's largest TPM providers, expanding its reach in the world's
fifth-largest country. Find out more
‹›

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VMWARE TECHNICAL SUPPORT



Home » VMware Technical Support from Park Place


TECHNICAL SUPPORT & SERVICE TEAM

At Park Place, our technical support for VMware provides comparable software
support to the manufacturer with an improved and collaborative approach to
review, advise, and resolve issues surrounding software, operating system, and
compatibility issues on your supported VMware devices – all while saving 30-40%
compared to Broadcom/VMware.


SUPPORTED PRODUCTS

vSphere – ESXi and vCenter

NSX Networking

vSAN

Site Recovery Manager


BENEFITS OF VMWARE SUPPORT WITH PARK PLACE



GET YOUR QUOTE TODAY!



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 * Technical Support Capabilities
   
   VMware Technical Support delivered by our VMware L3 engineering team provides
   configuration assistance, troubleshooting, problem diagnose, answers to “how
   to” questions, and follows tickets through to remediation.
   
   Error Log Analysis Providing technical support on analyzing system and
   application logs to
   identify the cause of errors. vCenter User Management Queries Providing
   technical support on adding, removing or modifying users and
   groups within the customer’s VMware environment. Data Store Management
   Queries Providing technical support on managing capacity to function in an
   optimal
   manner. Cluster Management Queries Providing technical support on best
   practice configuration across the cluster
   to maximize performance and resilience within the customer’s environment.
   Host Management Queries Providing technical support on best practice
   configuration on ESXi hosts to
   maximize performance and resilience within the customer’s environment.
   Performance Queries within the vCenter Providing technical support on
   performance tuning to ensure that the
   customer’s environment runs at optimal performance. Virtual Machine Creation
   and Template
   Management Queries Providing technical support on the creation and update of
   virtual machine
   templates from which to deploy your virtual estate. SRM Configuration Review
   and Health Checks Reviewing configuration and advising on best practice and
   any potential issues.

 * Support Options
   
   Support Options Park Place VMware Technical Support – Basic Park Place VMware
   Technical Support – Production Software Vendor* Support Requests Unlimited
   Unlimited Unlimited Administrators Unlimited Unlimited Unlimited Remote
   Support Yes Yes Yes Contract Flexibility Yes Yes No Global Account Management
   Yes Yes No User Friendly Customer Portal Yes Yes No
   
   *Compared to VMware Production support agreement

 * Response Times
   
   Park Place VMware Technical Support – Basic Park Place VMware Technical
   Support – Production SEV 1 8 x 5 x 4 hours 24 x 7 x 30 mins SEV 2 8 x 5 x 8
   hours 24 x 7 x 4 hours SEV 3 8 x 5 x 12 hours 24 x 7 x 8 hours SEV 4 8 x 5 x
   12 hours 24 x 7 x 12 hours



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