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You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

Launching Conversation Cloud - Reimagine CX in the Digital Age.Learn More

NEW! Pre-Approved WhatsApp Templates To Keep Your Customers CloserExplore

Conversational Internet is digitizing the other half of the worldLearn More

You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

Launching Conversation Cloud - Reimagine CX in the Digital Age.Learn More

NEW! Pre-Approved WhatsApp Templates To Keep Your Customers CloserExplore

Conversational Internet is digitizing the other half of the worldLearn More

You asked for our Gen AI secret sauce - Launching ACE LLM! Explore

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 * English

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 * Conversation Cloud
   
   
   CONVERSATION CLOUD
   
   Conversational tools for the customer lifecycle
   
   
   CONVERSE
   
   Go beyond communication and switch to two-way conversation
   
   View all
   
   
    * Campaign Manager
    * Bot Studio
    * Agent Assist
    * Conversational AI
   
   
   ADVERTISE
   
   All-in-one tool to manage and scale click-to-chat ads
   
   
   GUPSHUP AI
   
   Domain-specific models built for business conversations
   
   
   CUSTOMER360
   
   Personalize every conversation with unified customer profiles
   
   
   ENTERPRISE SECURITY
   
   Enterprise grade security for protecting your data and customer privacy
   
   
   COMMUNICATE
   
   Send and receive multi-channel rich media & texts across countries
   
   
   OMNICHANNEL MESSAGING
   
   WhatsApp
   
   SMS
   
   RCS
   
   Viber
   
   Voice
   
   Google's Business Messaging
   
   Instagram
   
   Web & App
   
   Telegram
   
   View all
   
   
 * Solutions
    * By Function
       * Conversational Marketing
       * Conversational Commerce
       * Conversational Support
   
    * By Industry
       * BFSI
       * Food & Beverage
       * Retail
       * Healthcare
       * Gaming
       * Advertising
       * Real Estate
       * Travel & Hospitality
       * Education
       * Media
       * Government

 * Partners
 * Developers
 * Company
    * About Us
    * Careers
    * Leadership
    * Newsroom

 * Resources
    * BlogsLatest insights on AI & conversational engagement
    * GuidesDeep dive into trending topics of business value
    * eBooks & WhitepapersExplore industry research reports, whitepapers, &
      eBooks
    * Customer StoriesDiscover how our solutions help drive CX & revenue
    * Events & WebinarsTune into on-demand webinars & upcoming events
    * WhatsApp TemplatesPre-approved templates & journeys to help you go to
      market faster
   
   FEATURED READS
   
   GUIDES
   
   All You Need to Know About RCS
   
   Read More
   
   GUIDES
   
   Ads that Click to WhatsApp: The Next Big Thing For Advertisers
   
   Read More
 * English
 * Talk to an expertLogin

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CUSTOMER ACQUISITION
MADE EASY WITH CONVERSATION CLOUD

ACQUIRE, ENGAGE, CONVERT, AND SUPPORT YOUR CUSTOMERS USING THE NEXT-GEN
CONVERSATIONAL AI, CRM, CTX, AND CX TOOLS, IN ONE UNIFIED PLATFORM

Request a demo




 * 10 BILLION+
   
   messages per month


 * 45,000+
   
   brands across 60+ countries


 * 6 OUT OF 10
   
   B2C chats powered by us


TRUSTED BY LEADING BRANDS GLOBALLY




GUPSHUP POSITIONED AS A MAJOR CX PLAYER IN 2023 GARTNER® COMPETITIVE LANDSCAPE

for Communications Platform as a Service

Tell me more


CREATE MOMENTS OF MAGIC ACROSS CUSTOMER LIFECYCLE


EXPERIENCE ONE CONVERSATIONAL ENGAGEMENT PLATFORM TO DRIVE KEY BUSINESS RESULTS
ACROSS THE CUSTOMER LIFECYCLE

PRE-PURCHASE


CONVERSATIONAL MARKETING

Empower prospects to converse with you while engaging with their friends through
their preferred channel

Engage with your customers via voice bots and chatbots to campaign, capture
leads, and increase retention and loyalty

Maximize advertising ROI & conversions with conversational ads and powerful
campaign manager

Explore Conversational Marketing


IN-PURCHASE


CONVERSATIONAL COMMERCE

Boost your revenue by selling to the right consumers at the right time, on the
channels they prefer to spend time on

Leverage digital catalogues, tailored recommendations, one-click-payments to
convert more visitors on social media and web

Intelligently re-engage with prospects with abandoned carts and successfully
complete the sale

Explore Conversational Commerce


POST-PURCHASE


CONVERSATIONAL SUPPORT

Empower your customers to find a resolution to their queries on demand, 24/7, in
their preferred language

Resolve ~80% of queries with automation and smartly route critical queries to
live agents

Unclog tickets with easy-to-scale self-service customer support to care for
peaks and business as usual

Explore Conversational Support



PLATFORM CAPABILITIES TO MAKE YOU A SUPERHUMAN

Bot Studio
Agent Assist
Integrations
Conversational AI
Campaign Manager




CRAFT CUSTOM CONVERSATIONAL JOURNEYS WITH ZERO CODE

Empower your marketing, product and support users with pre-built bot templates
and a visual editor to go-live on any channel in minutes

Explore Bot Studio


INTERACT AND TRANSACT ACROSS 30+ MESSAGING CHANNELS


LEVERAGE A SINGLE API TO AUTOMATE CONVERSATIONAL ENGAGEMENT ACROSS 30+ MESSAGING
CHANNELS


WHATSAPP MESSAGING API

Leverage WhatsApp to connect, converse and care for customers

Explore WhatsApp


GOOGLE’S BUSINESS MESSAGES

Automate query responses in the moment of need, anywhere on Google

Explore GBM


SMS

Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries

Explore SMS


VOICE API

Boost agent productivity and enhance CSAT with Voice API

Explore Voice


INSTAGRAM MESSAGING API

Engage with followers through Instagram Messaging API

Explore Instagram


RICH COMMUNICATION SERVICE

Enable interactive mobile experiences between enterprises and customers with RCS

Explore RCS



CONVERSATIONAL AUTOMATION FOR EVERY INDUSTRY

We understand your business and can make every customer touchpoint
conversational across marketing, commerce, and support

 * BFSI
   
   Make online finance easy with AI and 150+ pre-built journeys that automate
   routine customer interactions
   
   Explore BFSI

 * Retail
   
   Deliver expert guidance anytime, anywhere, and sell more with a personalised
   shopping experience
   
   Explore Retail

 * Food & Beverage
   
   Receive orders and payments directly, manage home delivery and marketing
   
   Explore F&B

 * Education
   
   Enhance student experience from onboarding to learning with AI chatbots and
   voice bots
   
   Explore Education

 * Healthcare
   
   Transform patient-doctor engagement with chatbots on messaging channels
   
   Explore Healthcare

 * Travel
   
   Improve booking, travel and guest experience with chatbots on messaging
   channels
   
   Explore Travel

Case Studies

Gain insights on how we’ve empowered companies globally to deliver better
customer experience

 * CASE STUDY
   
   
   HOW AN AUSTRIAN RETAIL BRAND GREW ITS QUARTERLY ONLINE SALES REVENUE USING
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW A WELLNESS BRAND AUTOMATED 70% OF ITS CUSTOMER QUERIES ONLINE THROUGH
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW AN E-COMMERCE BRAND ACHIEVED A 10X ROI IN MONTHLY SALES WITH GUPSHUP'S
   WHATSAPP BUSINESS
   
   Download PDF

We are a Conversational Engagement Platform empowering businesses to engage
meaningfully with customers across commerce, marketing and support use-cases on
30+ channels

Get in touch

COMPANY

 * About Us
 * Careers
 * Leadership
 * Newsroom

RESOURCES

 * ebooks
 * Case Studies
 * Blogs
 * FAQ
 * Videos
 * Developers
 * Webinars
 * Podcasts

FOLLOW US

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EXPLORE WHATSAPP FOR BUSINESS

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