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 1. Home
 2. Privacy Policy




PRIVACY POLICY

 * This Privacy Policy describes the practices in which NTUC Club & its
   subsidiaries, which include Resorts Concept Pte Ltd, Quebec Leisure
   International Pte Ltd, Leisurequest Pte Ltd, NCI Golf Pte Ltd, Orchid Leisure
   Enterprise Pte Ltd (Orchid Country Club) and Pasir Ris Resort Pte Ltd (Aranda
   Country Club) (“us” or “we” or “our”) collect, use and disclose Personal Data
   collected from you.
   
   
   For the purpose of this Policy, “Personal Data” shall mean data, whether true
   or not, about an individual which can be identified – from that data; or from
   that data and other information which an organisation has or is likely to
   have access. Such Personal Data shall also refer to the data which is already
   in our possession or the data to be collected by us.
   
   It supplements but does not supersede nor replace any other consent that you
   may have previously provided to us, nor does it affect any right that we may
   have at law in connection with the collection, use, disclosure and / or
   retention of your Personal Data.
   
   1          Personal Data Collected
   
   1.1       We may collect your Personal Data in various situations such as
   account / member sign-up, newsletter subscription, resort booking, event
   photography and participation in lucky draw / survey / event / activity, etc.
   
   1.2       Personal Data collected by us may vary depending on entity.  
   
   (a)  Personal Data collected by Orchid Leisure Enterprise Pte Ltd (Orchid
   Country Club) and Pasir Ris Resort Pte Ltd (Aranda Country Club) include:
   
   1.  (a) Name;
   2.  (b) Identity number;
   3.  (c) Email address;
   4.  (d) Residential/Postal address;
   5.  (e) Contact number;
   6.  (f) Date of birth;
   7.  (g) Nationality;
   8.  (h) Bank account / Credit or debit card Information;
   9.  (i) Photographs;
   10. (j) Videos and images;
   11. (k) Facial and biometric information;
   12. (l) Membership number;
   13. (m) Particulars of your home club (if any);
   14. (n) Information of the products and services you have purchased from us;
   15. (o) Marriage certificate;
   16. (p) Birth certificate;
   17. (q) Vehicle and vehicle insurance information and log card;
   18. (r) Marital status;
   19. (s) Annual gross income;
   20. (t) Profession, designation; and
   21. (u) Any other personally identifiable information which we may require
       from time to time.
   22. 
       
       
       (b)  Personal Data collected by NCI Golf Pte Ltd (Marina Bay Golf Course
       and my golf kaki) include:
   
   23. (a) Name;
   24. (b) Identity number;
   25. (c) Email address;
   26. (d) Residential/Postal address;
   27. (e) Contact number;
   28. (f) Date of birth;
   29. (g) Nationality;
   30. (h) Bank account / Credit or debit card Information;
   31. (i) Photographs;
   32. (j) Videos and images;
   33. (k) Membership number;
   34. (l) Particulars of your home club (if any);
   35. (m) Information of the products and services you have purchased from us;
       and
   36. (n) Any other personally identifiable information which we may require
       from time to time.
   37. 
       
       
       (c)  Personal Data collected by NTUC Club (Resorts Concept Pte Ltd,
       Quebec Leisure International Pte Ltd, Leisurequest Pte Ltd) include:
   
   38. (a) Name;
   39. (b) Identity number;
   40. (c) Email address;
   41. (d) Residential/Postal address;
   42. (e) Contact number;
   43. (f) Date of birth;
   44. (g) Bank account / Credit or debit card Information;
   45. (h) Photographs;
   46. (i) Videos and images;
   47. (j) Facial and biometric information;
   48. (k) Information of the products and services you have purchased from us;
       and
   49. (l) Any other personally identifiable information which we may require
       from time to time.
   
        
   
       1.3       Where Personal Data of any third party are provided by you to
       us, you undertake to obtain the consent of the third party to our
       collection, use and/or disclosure of those Personal Data in accordance
       with our Privacy policy. We reserve the right to request for the
       verification of such consent where required. 
       
   
       1.4      We may rely on the legitimate interests exception to collect,
       use or disclose personal data without consent for some or all of the
       following purposes:
       
   
       (a)  Security purposes;
   
       (b)  To prevent misuse of our services;
   
       (c)  To prevent money laundering;
   
       (d)  To prevent terrorism;
   
       (e)  To prevent fraud;
   
       (f)    Evaluative purposes;
   
       (g)  Investigation or proceedings;
   
       (h)  Recovering a debt from you;
   
       (i)    Paying a debt to you;
   
       (j)    In the course of the provision of legal services or obtaining
       legal services;
   
       (k)  For the purposes of preparation by credit bureau of a credit report
       / relates to a credit report provided by a credit bureau to a member of
       the credit bureau in relation to a transaction between the member and
       you;
   
       (l)    To confer an interest or a benefit you under a private trust or
       benefit plan / administer that trust or benefit plan, at the request of
       the settlor or the person establishing the benefit plan, as the case may
       be;
   
       (m)Where the personal data is provided to us by another individual to
       enable the organisation to provide a service for the personal or domestic
       purposes of that other individual and is collected, used or disclosed (as
       the case may be) by us solely for that purpose;
   
       (n)  Where the personal data is included in a document produced in the
       course, and for the purposes, of an individual’s employment, business or
       profession and is collected, used or disclosed (as the case may be) for
       purposes consistent with the purpose for which the document was produced;
       and
   
       (o)  For entering into an employment relationship with the individual or
       appointing the individual to any office or managing or terminating the
       employment relationship with or appointment of the individual.
   
       1.5      For more information on our reliance on the legitimate interests
       exception, please contact us at the email address listed in Clause 8.2
       below.
   
       
       
   
       
       2          Use of Your Personal Data
   
       2.1       By interacting with us and submitting information to us, or
       signing up for any products or services offered by us, you agree and
       consent to us for collecting, using, and disclosing such Personal Data in
       the manner set forth in our Privacy policy.
   
       2.2       We may collect and use your Personal Data for the following
       purposes:
   
        * To provide the products and / or services you have purchased;
        * To assist you with your enquiries;
        * To process payments for your purchases;
        * To improve customer service;
        * To conduct statistical analysis and research including building
          analytical solutions;
        * To keep you updated of our future offers / promotions and events; and
        * To comply with applicable laws and regulations
   
       
       3          Updating You of Our Offers / Promotions
   
       3.1       You may be contacted via email, text message or voice call, to
       be informed of our latest offers or promotions.
   
       3.2       You may also receive non-marketing messages such as surveys,
       customer-service notices and other service related notices if you have
       signed up as a member under any of our membership schemes or utilised any
       of our services / facilities.
   
       4          Disclosure of Your Personal Data
   
       4.1       We may disclose your Personal Data to the following
       organisations for the purposes mentioned above:
   
        * NTUC and entities in the NTUC Group;
        * NTUC Club and its subsidiaries;
        * Financial institutions including credit card companies and their
          service providers;
        * Business partners;
        * Agents, contractors, data intermediaries or third party service
          providers;
        * Hospitals, clinics or insurance companies in connection with claims;
        * Professional advisor such as legal advisers, auditors; and
        * Regulators or other government bodies as required by law.
   
        
   
       5          Use of Cookies
   
       5.1       We may use cookies on our websites to record session
       information, collect visit and access details to our web pages that
       enable us to continue to improve our services and provide better and
       useful features to our website users.
   
       5.2       Should you wish to disable the cookies associated with these
       technologies you may do so by changing the settings on your browser.
       However, please note that this may affect the functionality of the
       website(s).
   
       5.3       We are not responsible for the Personal Data policies
       (including Personal Data protection and cookies), content or security of
       any third party websites linked to our websites.
   
       6          Protection of Your Personal Data
   
       6.1       We maintain appropriate security safeguards and practices to
       protect your Personal Data from accidental loss, misuse or destruction,
       in accordance with the applicable laws.
   
       7          Accuracy of Your Personal Data
   
       7.1       We take all reasonable measures to ensure that your Personal
       Data remains accurate, complete and up-to-date. Please keep us informed
       when there are any changes to your Personal Data.
   
       8          Access and Correction of your Personal Data
   
       8.1       You may request access to or make corrections to your Personal
       Data records, subject to some exceptions allowed by law. A fee may be
       charged to cover the cost of providing the requested information and we
       will respond to your request within 30 days.
   
       8.2       Please submit your request to us at this email address:
       dpo@ntucclub.com.sg
   
       9          Storage and Retention of Personal Data
   
       9.1       We will delete, as reasonably possible, or otherwise anonymise
       any Personal Data in the event that the Personal Data is not required for
       any reasonable business or legal purposes, according to our data
       retention policies.
   
       9.2       We may from time to time transfer your Personal Data overseas
       to servers owned by third party service providers, for storage purposes
       and to continue to provide our services to you.
   
       9.3       Where your Personal Data is transferred in this manner, we will
       ensure that the recipient of the Personal Data is bound by legally
       enforceable obligations to provide to the Personal Data a standard of
       protection that is at least comparable to that under the Personal Data
       Protection Act 2012.
   
       10        Minors
   
       10.1    We cannot distinguish the age of persons accessing our websites.
       If a minor (according to applicable laws) has provided us with Personal
       Data without parental or guardian consent, the parent or guardian should
       contact us to inform us and we shall restrict any collection, use or
       disclosure of that personal data.
   
       11        Contacting Us
   
       11.1    If you have any questions about our Personal Data protection
       policy or practices, or wish to withdraw your consent to any use or
       disclosure of any Personal Data provided to us, you can write to
       dpo@ntucclub.com.sg
   
       12        Policy Updates
   
       12.1    We may update our Privacy Policy at any time without prior notice
       in response to changes to applicable laws or our practices. You are
       advised to check our Privacy Policy on this page regularly.
   
       13        Governing Law
   
       13.1    This Policy is governed by and shall be construed in accordance
       with the laws of Singapore.
   
       Last updated 30 July 2021


ABOUT US

 * Who We Are
 * Our Social Purpose
 * Our Milestones
 * Our People
 * Quadrennial Report


OUR BRANDS

 * Lifestyle
 * Community Engagement


NEWS

 * Media Releases
 * Corporate Updates
 * Refreshing Downtown East
 * Care efforts for COVID-19


EVENTS & PARTNERSHIP

 * Meetings and Seminars
 * Team-Building Events
 * Partnership Opportunities
 * Celebrations

Copyright © 2021 NTUC Club. All rights reserved.

 * Privacy Policy
 * Whistleblowing Policy
 * Terms of Use
 * Staff Portal

NOTE: Orchid Country Club and Aranda Country Club, in December 2019, joined the
NTUC Club family, which includes other subsidiaries such as NCI Golf Pte Ltd
(Marina Bay Golf Course and my golf kaki). To strengthen our offerings and
provide more relevant products and services to you, we may share your personal
data across NTUC Club and its subsidiaries for the purposes set out in our
updated Privacy Policy found at www.ntucclub.com/privacy-policy, effective as of
30 July 2021.

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